Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone to discuss his concerns with the pricing, but we have not yet been able to speak with him. We look forward to hearing back from the customer and amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer. The valances for the window treatments are on order and should arrive in 7-10 days. We will contact the customer directly to schedule. We have reviewed the customer’s contract. They were...

charged a fair and reasonable price for the products and service ordered. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Doris [redacted]

Initial Business Response /* (1000, 5, 2015/09/28) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to discuss the needed repairs, but we have not yet been able to speak with the customer. We look forward to hearing...

back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We have reached out to the
customer via email to explain the terms of the conditions of the promotion and
that the price he was quoted was the promotional pricing. The customer advised
that he is still not satisfied with the pricing; however, we are unable to
offer a lower cost. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

Customer replacement was scheduled for Saturday October 15th. The installers arrived as scheduled. The customer began to threaten legal action if the installers did not complete the install exactly as she requested.  The customer was advised that he install would take two days and requested we...

work Saturday and Sunday. We are closed on Sunday and offered Saturday and Monday service; the customer refused service. The local General Manger has attempted to contact the customer by telephone several times without reply.

Complaint: [redacted]
I am rejecting this response because: I never agreed to anything yet, and May 12th I will not even be in town. Who made this up?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Victor [redacted]

Thank you for contacting us regarding your concerns. The local office has been actively discussing the matter with the customer. We have offered to replace the 3 damaged planks with an in-stock product, as the style from 2013 is discontinued. Alternately we have offered to work with the...

customer on their cost of replacement. The customer is currently reviewing samples.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10949499, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:since it has been almost 60 days since the installation and Empire was not returning our calls, we hired another contractor to fix Empire's mistake. If Empire would like to resolve the complaint, they should pay the invoice from another company to fix their mistake-which they would not call us back or fix it in a reasonable amount of time (over 50 days and counting).
Sincerely,
[redacted]

Revdex.com: The business has contacted me and we have reached an agreement to resolve complaint #[redacted] in a manner that is satisfactory to me. 
Sincerely,
[redacted]

Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on April 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.
 
The local office contacted the customer and agreed to reimburse the customer for damages with written estimates. We have offered to service the installed floor and the customer has scheduled for August 15, 2016. We apologize...

for any inconvenience.

Complaint: [redacted]
I am rejecting this response because:Empire Flooring does not want to admit any wrong. If I accept the 1/2 off of a replacement floor, that would mean I'd end up paying $20,000 for flooring which should have been installed correctly to begin with. Empire is claiming that I had total water damage and that is not the case. We told Empire that we wanted their flooring taken out and refund our money. I asked Empire about our one year warranty.  They told me that they (Empire) covers the labor warranty and the manufacture warranty of the material is also covered by Empire and they would not allow us to file a warranty claim.  The floor product has been installed since January 2017 and was not right from the beginning. I believe the floor product we originally selected is not what they installed. The area representative for my area, [redacted] as much as said we had "cheap" flor product. Mr. [redacted] even told me blankly that he would not let me talk to his superior, nor would he let me speak to someone in their corporate office.  I will I'll seek legal action against Empire Today. I believe they (Empire) had taken advantage of us because of our age. The stress alone with this situation has taken its toll on me and my wife. We are both heart patients and this has caused us undue stress and financial devastation.  We build our final home to live ourmthe rest of our life in peace and didn't count on having this kind of problem. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for October 16, 2017.

We appreciate the customer contacting us regarding their concerns. We have scheduled service for Monday November 6, 2017 per the customer’s request. We do not pay customer’s for labor for moving their own items, however for customer satisfaction and goodwill we have agreed to refund $150.00.