Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and we have agreed on an independent inspection of the installed flooring. The inspector with contact the customer directly to schedule.

Service was completed on December 1st. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns with pricing.
 
The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee.  We will give the customer the best price available on a substantially same product and...

installation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chris [redacted]

The installation has been completed to the home owners satisfaction. We consider this matter resolved.

We would be happy to schedule inspection at the customer's earliest convenience. As this was installed in December 2015, we are pulling the contract documents from storage.

Initial Business Response /* (1000, 5, 2015/07/29) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the necessary repairs are scheduled for August 3, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...

matter.

We regret the delays in
completing the installation. For customer satisfaction, we are offering
 the customer a refund of the stair portion of the order with a signed
agreement. We look forward to hearing back from the customer and amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer to discuss their concerns, but have not received any returned calls. Based on the customer request we would be willing to ascertain the replacement of their laminate floor at a...

cost to the customer for the significant upgrade to a superior and more expensive material. Once we have been in contact with the customer will extend the offer.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/07/08) */
We appreciate the customer contacting us regarding her concerns. We regret any misunderstanding or confusion that occurred regarding the terms of the financing and any inconvenience that occurred as a result. The financing was changed to the...

correct promotion and submitted to the finance company on July 7, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. The deposit payment was issued to the same credit card as used for payment. We hope to work with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.
 
Repairs were completed under warranty and we’ve discounted the order for the inconvenience. We appreciate the customer’s feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office followed-up by phone and confirmed the customer’s satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Installation was rescheduled for October 28th and installed as agreed. We have also discounted the order for the inconvenience. Please note, there is a substantial open balance on this account. Please contact at your...

earliest convenience so we may discuss. [redacted], Office Manager: [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. The boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installed. We are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwill. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The previously installed floor, the one destroyed by the flood in the customer’s home, never had any complaints.  The customer never called regarding any issues, no inspections were completed, and no claim was made to the manufacturer on the installed floor. During the replacement the paid for due to the flood destroying the installed floor, the new material was found to have an issue with the locking tongue & groove. As such, the customer was upgraded at no additional cost to them. Nothing was refunded by the manufacturer. No reimbursement is due to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Joanna [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to cancel my complaint since the company got ahold of me and is fixing my issue on my rug. Thank YouSent from my...

[redacted]
Sincerely,
Patricia [redacted]