Classic Painting & Decorating, Inc.

We appreciate the customer contacting us with their concerns.
 
The installers arrived as scheduled, but were unable to take up the pre-existing carpet as it was very stained. We have canceled the customer’s contract and issued a full refund of the deposit paid.

We appreciate the customer contacting us regarding their concerns.
The order has been canceled per the customer’s request and the deposit payment refunded in full to the credit card used for payment. We apologize for any inconvenience.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and service is scheduled for Wednesday, February 14, 2018.

We appreciate the customer contacting us regarding their concerns. The requested invoice has been emailed to the customer.  Thank you for your feedback regarding your order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The inspector was just out yesterday and said there is a musky smell so we are waiting to see what they are going to do to resolve the issue.
Sincerely,
[redacted]

Thank you for contacting us regarding your concerns. The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-5 business days.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The agreed upon refund for the stair installation has been processed. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: I spoke with the agent before floor was installed about my dog sometimes having accidents on the floor. He told me that I would not have any problems with the floor. If I had been told this was not the floor to go with I would have went a different way. He must have just wanted to make a sale. This was clearly talked about and I went on what he stated to me. They are willing to replace the floor but they want an additional $ 1500.00 to do it. I just don't understand why I should have to pay out this much again for their fully convincing me that the floor was pet safe.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. The customer selected a new style, and we agreed upon a replacement at a discounted cost, with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method of payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The damage to the customer’s flooring was not covered by warranty and they were offered a paid repair; the customer agreed. When we arrived to service, the customer requested additional service, a full replacement. We have provided a...

quote to replace at a discounted cost.

We appreciate the customer contacting us regarding their concerns.The ordered product is in stock and the customer has scheduled installation for April 22nd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me.
Sincerely,
Michael Lee [redacted]

We appreciate the customer contacting us regarding their concerns. The refund was processed on July 6, 2017, and can take 7-10 business days to be reflected on the credit card.

We appreciate the customer’s feedback. The local office spoke to the customer and made an offer regarding the damage to the bed.

We appreciate the customer contacting us regarding their concerns. Installation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenience. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has engaged the customer and is scheduling the needed repairs.

We thank the customer for their feedback. The agreed upon accommodation has been processed to the customer’s credit card used for payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972792, and find that this resolution is satisfactory to me.
Sincerely,
Horice [redacted]