Classic Painting & Decorating, Inc.

The local spoke with the customer and has come to a resolution to discount the order in exchange for a signed agreement. We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. We reviewed all charges to their financing account and confirmed all charges are correct. We have spoken with the customer and reviewed the charges with them. We appreciate the customer’s feedback and consider this matter...

resolved.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Wednesday, October 25, 2017 as requested by the customer.

Initial Business Response /* (1000, 10, 2015/09/09) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and we will be inspecting the flooring concerns on September 11, 2015. Additionally, we have offered a partial refund for the damage to the sink....

We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.  We have spoken with the customer, offered to conduct repairs under warranty and provide an accommodation for their inconvenience. The customer declined our offer and does not want repairs conducted.

Complaint: [redacted]
I am rejecting this response because: We have called back...

multiple times and not been able to speak with anyone. We have already had a inspection months ago but never heard anything about it. They left a message  to see what can be done but during work hours we were not able to answer and returned calls as soon as possible. Left message but have not heard back from them again. 
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
explained the pricing of his orders and that he would be reimbursed for the
stair portion of the order, as it was cancelled. We appreciate the customer’s
feedback and look forward to amicably...

resolving this matter.

Complaint: [redacted]
I am rejecting this response because: no one ever addressed the fact...

that because the work was not done right in the 1st place I was inconvenienced with my daughter not having a bedroom which was a huge inconvenience for the whole house being all of her things were all over the house. Empire should have done the work right the 1st time I think Empire should at least give me a discount for the inconvenience and hassle this was.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Betty [redacted]

We appreciate the customer contacting us regarding their concerns. The customer’s order required additional subfloor repair work to be completed correctly. Customers are advised on the contract that such unforeseen issues may be at an extra cost. The customer agreed to subfloor repairs at an...

additional cost and was charged as agreed.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, provided a monetary accommodation and confirmed the installation is completed. Customer is satisfied with the end result. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
Waiting On completion 
I am rejecting this response because:
Sincerely,
Circe [redacted]

We appreciate the customer contacting us regarding their concerns. The product is in stock and we have left several messages to schedule at the customer’s earliest convenience.

Complaint: [redacted]
I am rejecting this response because: empire  has canceled my...

install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installed. The entire first floor of my house is crammed into one room. This was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of install. So now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our home. I can't barely use my kitchen bc it's a disaster 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Natalie [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The Regional Manager spoke with the customer by telephone and offered to complete the service at their earliest convenience. The customer requested a discount on the flooring of 50%. We offered to complete the repair with a small...

discount for inconvenience, or refund 50% in lieu of the repairs to keep the installed flooring “as is” without warranty.

We appreciate the customer contacting us regarding her concerns. We regret the delay in the refund for the cancelled order. We have spoken with the customer and advised that the refund has been processed and can take three to five business days to reflect on her account. We also sent the customer an...

email confirmation of the transaction. We appreciate the customer’s feedback.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
vinyl installation was completed on November 16, 2015. The hardwood order is
being cancelled, and the refund will be processed back to the customer’s credit
card. We appreciate the...

customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office manager spoke with the customer and we have offered to replace the carpet under warranty with a new style of carpet. The customer is scheduled to review samples on Friday February 3rd.