Classic Painting & Decorating, Inc.

The repairs have been completed, and we also offered the customer a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We are working with the manufacturer on a flush-mount stair nose in the customers style/color.  We will contact the customer as soon as the manufacturer replies.

We agreed to a partial replacement under warranty.  Additionally, we offered a partial refund for customer satisfaction and goodwill.  Both the replacement and refund have been processed as agreed.
We appreciate the customer’s feedback regarding this matter.

We have spoken with the customer and service was completed on February 23, 2018. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 15th. We thank the customer for their feedback.

The new product has been received and the customer is scheduled for installation.

We appreciate the customer contacting us regarding their concerns.
 
Repairs were completed under warranty at no cost to the customer on July 18th. We apologize for any inconvenience.

We appreciate the customer contacting us regarding her concerns. We have advised the customer that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss the...

results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office met with the customer on May 31, 2017, to schedule re-selection of an available window treatment style.

We have spoken with the customer, and we regret that the installation of the transitions was not completed as scheduled. We offered the customer the option of reimbursement if he would like to have the work done, completing the work any time next week, or reviewing any reasonable settlement that he would like. The customer advised that he would consider the options and get back to us. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...

to discuss the results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 22, 2017. We thank the customer for their feedback.

We
appreciate the customer contacting us regarding her concerns. The laminate
repairs are scheduled for November 5, 2015. We have also offered a replacement
of the carpet, and the customer will be selecting a new style. We appreciate
the customer’s feedback and look forward to amicably resolving...

this matter.

Complaint: [redacted]
I am rejecting this response because: Empire did not inform me of the warranty parameters at time of my initial complaint.  I would have never waited to get it cleaned if I had the facts.  Instead I was treated with disrespect; they claim they were helping me and twice did not even show up for scheduled appointments!  My husband and I both left work to meet them and never even received a phone call as to why they weren't coming. I spent almost $4,000 on the carpet and was never told there was any time frame on the warranty, that fact never came out until much much later.  I had to have made at least 30 calls to Empire over this.  I had people lying to me throughout, even pretending like they were supervisors and they were not. Please read the total complaint, it tells the truth on how poorly I have been treated by Empire.  They offered me a deal in which I would pay almost another $2000 to replace a carpet that did not even last 1 year.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on July 25th. We thank the customer for their feedback.

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.

We appreciate the customer’s feedback. The installer took up the existing floor in accordance with the contracted work, however the plywood underneath is in such bad shape that the staircase needs to be rebuilt. This is outside of what a flooring company does as this is structural defects. We have...

recommended that the customer have a contractor familiar with such work and permits address the concerns. Once completed, we would be happy to move forward with the flooring installation.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 18, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although Empire Today technically did nothing to resolve the issue, it was resolved through my separate complaint against the finance company, I do recognize it has now been resolved. The next issue revolves around the window treatments that were ordered nearly two months ago and I am still waiting for a measurement. Empire Today has already missed my last appointment for measurement and if they miss this next one, I will open a new complaint against them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] My carpet was not inspected , a 10 minute visit by the repairman does not constitute an inspection , in my mind -All they told me was the carpet was laid improperly , Empire laid the carpet