Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.   The $200 credit has been applied to the customer’s method of payment as agreed.  We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and all repairs have been completed to the laminate flooring.  The tiles to repair the fireplace have yet to be located to make the necessary repairs.  Empire is in conversations with the...

customer on how to progress with the resolution of the fireplace damage.  The flex molding requested to be installed around the fireplace cannot be addressed until the fireplace situation is resolved to the customer's satisfaction.

We appreciate the customer contacting us regarding their concerns. We inspected the installed flooring on September 6th, and repairs are scheduled for this Saturday, September 10th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I will notify you if this is not completed as promised. The reason for this addition is due to a prior promise to complete the job but failed to do so.
Sincerely,
[redacted]

The local office is working with the customer with regard to the damage claim.

We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, September 21st. We’ve spoken to the customer and confirmed their satisfaction. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:I have lost faith and trust in Empire Today and no longer want them in my residence. If I had been told prior to installation carpet was not a good fit in a basement, I would have chosen another type of flooring (I.e. Laminate or hard wood). I do not want partial payment but a full refund of the basement carpet since it will be deemed useless once it's ripped up to replace the subfloor. Carpet is no longer an option,  therefore I do not seek Empire to install more carpet at no cost. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not wasting my time with your company anymore, American Express has a dispute with you as well. And if needed I will be seeing whomever it concerns in court.
Sincerely,
Angela [redacted]

We appreciate the customer contacting us regarding his concerns. Per the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit card. Additionally, we have credited the customer as reimbursement for the chandelier. It can take up to...

three to five business days for the credit to reflect back on the customer’s card. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
I also want all of my toe boards and walls repaired where they also caused damage to be addressed. I tried to upload pictures but the email would not send.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, the installation has been completed and an allowance has been applied to the order as agreed. We appreciate the customer’s feedback and consider this matter resolved.

Initial Business Response /* (1000, 15, 2015/07/24) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to replace his quarter rounds with primed white quarter rounds or prefinished quarter rounds. The customer did not like either option...

and requested raw wood quarter rounds, which we do not carry and were not part of the contract. The customer agreed to purchase the raw wood quarter rounds himself, and we will reimburse him for the cost and install them. The customer accepted this offer, but advised that he will not be ready for the service for several weeks, as he will be out of town. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 21, 2015/08/07) */
Empire Today contacted me while I was on vacation, I was told by them that they would replace the crown molding that they installed in my home that was not what was suppose to be installed. I was told if I go buy the crown molding that they were suppose to install to start with that they would reemburse me for the molding. I bought the molding this passed monday, I was called by empire this passed monday while I was at work, I told them to call me back because I was very busy and couldnt talk. I waited for them to call back all day monday and got no call. I tried calling them to let them know I had the molding. I call for the next two days and left messages after messages, I got no responce from them. Finally late wednesday I got them to call me back after repeated attemps to contact them. I was told they would be at my house thursday between 8 am and 12. I had to take off work so someone would be here when they came. Not only did they not show up they never called me to let me know they wasnt coming. I tried to call empire here in georgia and got no where, I call another number for empire 4 times and each time I was told someone would call me back, that has of yet to happen.I lost over $300.00 dollors because I had to take off work, plus the $62.00 for the material I had to buy, that they said they would install today. If there sales rep had told the truth about the crown molding to start with, maybe none of this would have happen, if there customer service rep had told the truth I wouldnt be having to file another complaint with the Revdex.com again, They cant even get anyone at the[redacted] Empire location to answer a phone. If this is the way Empire Today does business I dont recommend anyone doing business with them. I want my floor fixed and I want my money reimbursed to me asap. I didnt even tell in the first complaint about the sales rep telling me the floor wouldnt show shoe or feet prints on the floor after you walk on it, but it does it shows everything, you have to mop it every day if you want it looking like it should
Final Business Response /* (4000, 23, 2015/08/12) */
We regret the missed appointment and any inconvenience that occurred as a result. We have been in contact with the customer, and the repairs were completed on August 7, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:I am happy to get my money back but am disappointed that no one from upper management wants to contact me to try to fix what went wrong.   Just a poorly run company.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We spoke with the customer on November 2nd and advised that he has been approved for two (2) gift cards. Gift cards are handled by a 3rd party vendor, Please allow up to 15 business days to receive. We thank the customer for their...

feedback regarding their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 17, 2017. We appreciate the customer’s feedback and consider this matter resolved.

The agreed upon refund check was mailed to the customer on June 6, 2017. We appreciate the customer’s feedback.

The local office has contacted the customer directly and offered several suggestions for resolution. We look forward to the customer’s positive response.

We appreciate the customer contacting us regarding her concerns. Empire contact Ms. [redacted] and she has requested to cease all future interaction with Empire Today and requested we do not enter her home to conduct repairs.  Empire considers the matter closed at this time.

We have been in contact with the
customer and agreed upon a resolution. We are scheduled to remove the flooring
on November 17, 2015. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.