Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. Service is scheduled for Friday, March 23rd.

The installer arrived as agreed and discovered the customer had removed the subfloor to the substrate. Replacing substrate is out of the scope of the contract and the customer will have her own contractor address and re-schedule service.

We appreciate the customer contacting us regarding their concerns. The local office has reached out to the customer to discuss resolution.

We appreciate the customer contacting us regarding their concerns.Installation was completed on August 22nd; we appreciate the customer’s feedback regarding their experience.

We regret the customer is dissatisfied but thank the customer for their feedback.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss his concerns with pricing and the sales appointment, but we have not been able to speak with him. We look forward to hearing back from the customer and...

amicably resolving this matter.

We appreciate the customer
contacting us regarding his concerns. We regret the delay in completing the
repairs and any inconvenience that occurred as a result. We have been in
contact with the customer, and the repairs are scheduled to be completed on
December 21, 2015. We appreciate the...

customer’s feedback and look forward to
amicably resolving this matter.

The flooring installation was stopped due to possible asbestos containing material (“ACM”) found under the pre-existing carpet. We are unable to move forward until the material is tested as negative for ACM, OR if positive, abated by the customers contractor at the customer’s expense. We...

have offered a discount price on carpet if the customer would like a different product installed.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and provided the financing paperwork she has requested. We appreciate the customer’s feedback and consider this matter resolved.

The laminate flooring was installed in January 2015. We provide a one (1) year workmanship warranty. The manufacturer provides a thirty (30) year warranty on fading, staining, moisture, and wear.  We have filed the information with the manufacturer for possible claims under warranty. As soon as the manufacture information is received, we will contact the customer.

We appreciate the customer contacting us regarding his concerns. The repairs were completed on March 17, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and confirmed that she has received the refund check. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: Hannah called on 8/28/17 and told me she refused to speak to me and only Luke. I paid for the floors and am included on the communication as well as contact information, however she refused to speak to me. She hung up the phone on me on 8/28/17 as well. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer directly to schedule service and installation.

Installer has been to home and replaced hallway as agreed.

Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we have scheduled an inspection for October 7, 2015. Once the inspection is complete, we will follow up with the customer to discuss the...

results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire has made restitution and has satisfied this issue...

We appreciate the customer contacting us regarding their concerns. We inspected the installed floor on September 14th. We have determined the issues are site related as the old flooring was thicker than the new flooring that was installed. We offered to caulk the gaps, but the customer has refused....

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the customer agreed to contact us on Friday April 29, 2016 after further reviewing our offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection for Wednesday June 7th.

We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit.  We have contacted the customer to inform them of the cancellation.  The customer has confirmed they received...

their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.