Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.  The local office spoke with the customer on Wednesday, September 7th, and has scheduled repairs for September 13th at the customer’s request.

Complaint: [redacted]
I am rejecting this response because:
They have made many many promises and appointments and never showed up or fixed the issues. When the issues are fixed and I have been reimbursed for the work I will accept their response
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service was completed on December 13, 2017. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because:A signed contract and accepting my check as a deposit is a binding agreement in my eyes. For you to cancel the job due to your own mistakes does not sit well with me and the consumers you deal with on a daily basis should be aware of how you conduct business. This contract was done during your 50% off sale, the pricing I was given was 50% off the price you said the job should of been priced out, so it also should be known that you do not stand behind your advertising promises. The way you conduct business and the lack of professionalism is truly something that should be shared. 
Sincerely,
[redacted]

The customer paid $242.50 by credit card for the deposit payment; this is reflected on the signed purchase order contract. The $100 refund was processed back to the credit card used for the deposit payment. The check was processed electronically for the COD payment as written. The difference, the discount described above, was processed as agreed.

We appreciate the customer contacting us regarding their concerns.
 
Per the customer’s request, the order was canceled and the deposit payment was refunded on July 18, 2016, in full to the credit card used for payment. Please allow up to 5 business days for the refund to post.

We regret the customer is so dissatisfied with their experience.As previously stated, our review found site related damage, however we have submitted for a second opinion. We will contact the customer as soon as we receive a reply on the claim.

We appreciate the customer contacting us with their concerns.   Services were completed as agreed on Tuesday, November 1st. We thank the customer for their feedback regarding their order.

Complaint: [redacted]
I...

am rejecting this response because: There is no apology, no acknowledgment of accountability for any of the mishaps that Empire Today and its employees just allowed to occur with no real concern or ownership.Aside from the refunded deposit, what have they offered by way of compensation for the 5+ week painful process that we endured, rearranging our summer schedule around and our home in complete disarray because of Empire Today's ineptness? Kindly refer to the attached email, thoroughly outlining the timeline of this complaint.
Thank you,
[redacted] G.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and based on inspection, it was agreed to replace the installed floor under warranty.

We appreciate the customer contacting us regarding their concerns.Unfortunately, the customer’s initial carpet selection is no longer available. We showed comparable alterative styles, but none were to the customer’s liking.Per the customer’s request, we have canceled the order and issued a full...

refund of the deposit payment.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. No deposit was paid, therefore no refund is due. The take-up and prep work to the stairs were part of the performance of the order, which the customer subsequently canceled.

Thank you for contacting us regarding your concerns. The local office spoke with the customer regarding the issues. The customer has not yet has a professional cleaning of the carpet as required by the manufacturer to file a claim under warranty. We have recommend that the customer have the...

carpet cleaned as soon as possible.

We appreciate the customer contacting us regarding their concerns.   We have contracted for an independent inspection of the installed products. Further, we have refunded the customer for damage to their doorbell.

The local office has spoken with the customer and come to a resolution. We thank the customer for their feedback.

(The consumer indicated he/she DID NOT accept the response from the business.)
THE THIRD PARTY INSPECTION SAYS THAT THE CARPET HAS NORMAL WEAR. I DO NOT AGREE, THE MANAGER AT EMPIRE LEFT A MESSAGE SAYING THAT HE WANTS TO Repair buckling of carpet at no charge. If we are not happy with the results we can purchase new carpets at a discounted price. We already had the buckling repaired last year and it did nothing to help the excessive wear. We do not want to purchase the carpet again because the carpet and padding are of poor quality, we want a refund.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and Empire price matched the entire contact amount to equal the overall quote from Home Depot.  We do not price match individual line items.  We appreciate the customer’s feedback and consider...

this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business has indicated they will reimburse. I am waiting for the reimbursement.  I will advise when it is received.
Sincerely,
Patricia May-[redacted]

The local office contacted the customer and was able to reach an agreement to resolve the customer’s concerns amicably.We appreciate the customer’s feedback.