Classic Painting & Decorating, Inc.

The local office has spoken to the customer, who declined to schedule service. We would be happy to service at the customer’s earliest convenience.

The requested refund has been approved. However, the refund must be to the customer’s method of payment.

We appreciate the customer’s feedback. The local office has spoken with the customer and scheduled service for Saturday, February 24th.

I spoke the Empire Today Patrick was very nice, and he is working on refunded me  the interest fees, I am very happy about that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lira [redacted]

We appreciate the customer contacting us regarding their concerns. We recently inspected the installed floor and have scheduled service for October 17th.

We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, October 5th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Installation has been completed as agreed. We apologize for any inconvenience to the customer. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Installation was completed on October 2, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer via phone and email to offer to remove the ¼ round and lower baseboards to floor level.  This service will be completed by one of the more experienced installers. We can schedule this...

service as early as 06/20/16.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered to have an inspection conducted by
an independent, third party inspection company. Once the inspection report is
complete and submitted to us, we will follow up with the customer to...

discuss
the results and possible solutions. The inspection company has been in contact
with the customer, and the inspection is scheduled for November 4, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns. We discounted the order by $251.00 due to the inconvenience. The discount was applied before final payment & the customer paid the reduced balance as agreed. We thank the customer for their feedback and we look forward to...

working with the customer on future home improvement projects.

Repairs were completed on May 18th. We thank the customer for their feedback regarding their experience.

Complaint: [redacted]
I am rejecting...

this response because:
THey wanted me to pay 1500.00 to have new flooring installed. I should not have to pay for anything. We were made promises and blatantly lied to by the salesman and installer. We asked specifically about this issue and we're assured it would be covered if we ever had an issue. Paying more is unexceptable. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and agreed upon a refund with a signed agreement. We have received the signed agreement from the customer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback...

and look forward to amicably resolving this matter.

The customer’s order was re-scheduled and installed as agreed on August 10, 2016. We sincerely apologize for the need to re-schedule the installation and appreciate the customer’s patience.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and informed them that the manufacturer has denied the warranty claim a sited the carpet was free of any manufacturer or installation defects.  We have informed the customer that they may hire a...

certified inspector to inspect their carpet.  The customer may submit the certified inspector’s findings and certification credentials to us and we would resubmit their claim if the report indicates the carpet is defective. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The local office spoke with the customer on February 20th and came to an amicable resolution.

We appreciate the customer contacting us regarding their concerns.   The customer’s concerns with the leak are not covered by warranty, however for customer satisfaction and goodwill we agreed to assist their plumber on October 1, 2016.   We thank the customer for taking the time to...

provide feedback on their order.

$128.35 Accommodation [redacted] Accommodation ATLANTA Flooring Mar 14 2017 9:45AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]