Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. Installation was completed on January 20, 2018. We thank the customer for their feedback.

Initial Business Response /* (1000, 10, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and regret any miscommunication or inconvenience that occurred. We have advised him that he will receive a letter from[redacted] indicating that the...

issue is resolved, and we have also sent him a letter confirming that the order is cancelled. We are willing to refund the customer for any NSF fees he incurred, and request the customer forward documentation of these fees. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have done nothing to prevent this from happening to anyone else in the future. This matter could have been resolved simply by communicating to certigy the 3rd party company that collects their funds that the order was canceled and there was no need to continue to try to collect on this account. Their lack of communication has caused me a huge hassle to try to clean up and get resolved. I finally just received a letter from certigy saying the matter has been resolved. But still there have been no other actions to prevent any of this from happening in the future. I cannot consider the problem fixed until there are policies in place and an open line of communication between the 2 companies within a reasonable amount of time, 2 weeks or more is not reasonable.
Final Consumer Response /* (4200, 16, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before no corrective action has been taken. A sorry is not good enough. When a company puts you negative 5900 twice due to their negligence a sorry and an apology is not sufficient. Communication is KEY and could have prevented the second 5900$ debit from my account 8 days after the order was canceled. Fix the problem! Communicate with your accounts receivable clerks! It's that simple. Until a policy is drafted and implemented to prevent this from happening again I will not be satisfied. Period! I was going to seek the fees I incurred during the process but have chalked that one up as a loss. I have no interest in anything else but a policy and implementation as stated above.
Final Business Response /* (4000, 14, 2015/08/04) */
We have spoken with the customer and confirmed that the order has been cancelled, refund processed, and the issue resolved with[redacted]. We regret any miscommunication or inconvenience that occurred; it is our policy that we process our checks through[redacted], and they secure our funds. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for Saturday, April 14th.

Complaint: [redacted]
I am rejecting this response because: It's the principle of the thing. We don't want this to happen to other potential customers that Empire Today LLC may sign a contract with.
Sincerely,
Linda [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has left several telephone messages for the customer to schedule an internal inspection, but we have not received a return call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Janine [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed on August 15, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and we reached an agreement to resolve the matter amicably. We thank the customer for their feedback.

The certified inspection report has been forwarded to the customer. The independent inspection supersedes any internal review. We are unable to forward internal review documents to the customer. The local office has reached out to the customer to discuss the needed repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I am still disappointed in the response from empire.they did finish installing the carpet but I had to change plans...

for them to install on Saturday. I received Small credit.the service rep said it was my word against the installers because she was told I asked them to leave which was a lie.I would have gladly let them stay all night if that's what they needed to finish the job.the installers that night said it would be an additional 2-3 hours nervous it was completed when actually it was an hour.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jane [redacted]

We appreciate the customer contacting us regarding their concerns. The local office computed the cost for the hallway entrance which was not completed, $150.00. We have offered to complete the service, but the customer declined. We are refunding the $150.00.

We appreciate the customer contacting us regarding their concerns. The $100 refund was processed to the credit card used for deposit. The COD check payment was deposited and is not kept by the installer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. However, this was the same scenario when I called last time and the work was never completed. I hope the work will be completed this time.
Sincerely,
Nicole [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have offered replacement with the customer's choice of re-selection. The customer has asked to review more samples before making her final choice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
William [redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled this order and issued a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mark [redacted]

Service is scheduled. We thank the customer for their feedback.