Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 10th and 11th. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:
Empire today is aware that my wife and me are unable to take anymore time off of work that I have lost 4 days of pay due to appointments that they failed to show up to.  I find it very sad that they continue to remedy the situation by attempting to set up inspection appointments on a moments notice in the middle of the work week with no flexibility on appointment time.  Inspector informed me would be passing thru my area and it was either that time and day or it would have to wait until it was convenient for him the next time he was in my area.  I am done with having to bend over backwards to accommodate Empire Carpet.  I have afforded them 4 opportunities and on all occasions I have been failed.  Please just refund half of my total bill.  This equates to the promised service that you have failed to provide we can part ways and I can pay a qualified carpenter to repair all of the damage your company has left in my home.
Sincerely,
Brad [redacted] 
Bradley [redacted]

We appreciate the customer contacting us regarding their concerns. The local office left a message for the customer to confirm the date of repair. We would be happy to schedule service at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns. Service was completed on June 24, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
 
Repairs were completed under warranty on June 29, 2015, and credit has been issued to the customer’s financing account as agreed.

We appreciate the customer contacting us regarding their concerns.   The customer’s deposit has been refunded to the credit card used for payment. Additionally, we have forwarded a check to reimburse the customer for the testing. Please allow up to fifteen (15) business days to be received. ...

  We thank the customer for their feedback on their order.

We appreciate the customer contacting us regarding their concerns. We’ve agreed to requested refund, and forwarded the Agreement to the customer by email today for review and signature.

We appreciate the customer contacting us regarding their concerns with the sales appointment.
 
As requested, we have canceled the customer’s order. No deposit was paid, therefore no refund is due. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer on November 18th and agreed to a discount to settle the claim.We thank the customer for their feedback.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer accepted this offer, and we are waiting to receive the signed agreement. We appreciate the customer’s feedback and look forward to...

amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Material have a scheduled production date of July 1, 2016. Once materials have been received we will schedule the service to be completed at...

the customer’s convenience.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. All work has been completed and the reimbursement issued for the property damage. We thank the customer for their feedback.

The repairs have been completed,
and we have also offered a partial refund with a signed agreement. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have placed an order for the necessary parts needed to repair the window treatments.  The parts will be shipped directly from the manufacturer to the customer with “how to” instructions. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We inspected and have attempted to contact the customer by telephone and email to schedule repairs to the installed floor.

Initial Business Response /* (1000, 10, 2015/09/24) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer regarding the installation issues, and an inspection is scheduled for September 29, 2015. We appreciate the customer's feedback and look forward...

to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the wood floor installation is not the problem, the problem was the lack of information the salesman had when selling me the products. He also over charged my credit card that took me 4 phone calls to finally correct. He sold me hard wood flooring that would not fit and I had to discuss with the installers for 2 hours, then reschedule the salesman to come over again and order the right material. He also sold me carpeting that the company could not install. I had to contact another company to order my carpeting and I had to pick it up and install it myself. My time is worth money and I spent 12 plus hours to resolve this matter. $2000 should cover my time and frustration.
Final Business Response /* (4000, 14, 2015/10/01) */
We have spoken with the customer and agreed upon a partial refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 16, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding their concerns. Service is scheduled for September 12, 2017.

We appreciate the customer
contacting us regarding the concerns. We have been in contact with the customer and
offered a resolution with a signed agreement. We look forward to hearing back
from the customer and amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Heather [redacted]