Classic Painting & Decorating, Inc.

Empire warranty is for one year.Manufacturer warranty is for 20 years. Empire indicated this should be a manufacturer issue at initial complaint call.

We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Once materials have been received we will schedule the service to be completed at the customer’s convenience.  We appreciate the...

customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on February 6th. We thank the customer for their feedback.

The credit has been processed,
and it will be issued back to the customer’s credit card. It may take three to
five business days for the credit to be reflected back on the customer’s
account. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have reviewed the account and found no discrepancy with the order; the correct carpet was installed per the purchase order contract. We regret the customer is dissatisfied with their carpet. We have offered to replace at a...

discounted cost.

We appreciate the customer contacting us regarding her concerns.
 
The General Manger of the local office spoke to the customer and agreed to resolve this issue amicably with a discount. The Agreement has been received and the agreed upon discount is in process.
 
We thank the...

customer for her feedback regarding this matter.

We appreciate the customer
contacting us regarding her concerns. We regret that the installation was not
completed as scheduled. Per the customer’s request, the order has been
cancelled and the refund of the deposit has been sent to the customer’s
provided mailing address. We appreciate the...

customer’s feedback and look
forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Arlene [redacted]

The Office of the President spoke to the customer and apologized for the inconvenience and the conduct of the sales rep. We offered a discount for the customer to save the order and she declined. As the customer requested, we have canceled the order and refunded the deposit payment in full. We thank...

the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the appointment was unexpected (I setup an appointment 2 weeks later)  but the transitions were installed.  The 3/4 round ends are not pretty but I wasn't knowledgeable enough to be specific in the order.  I can ask for nothing more contractually.  Read your contract. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation is scheduled to be completed on September 23, 2015. We appreciate the customer's...

feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns.
 
We offered to install the transitions the manufacturer provides for this style of flooring, or reimburse and install transitions the customer may prefer. The customer agreed to allow installation with the manufacturers and has...

scheduled service for July 25, 2016.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We have mailed a check to the customer. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer. The engineered hardwood flooring is a natural product, and as such will have variations in the woodgrain, color, and tone. We have offered to repair, but the customer has declined...

the new material based on the natural variation of the wood product.

All refunds were processed as agreed on February 23rd. Please allow 7-10 business days to process through the banking system.

We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The customer’s carpet installed in September 2013. The manufacturer requires a professionally cleaning every 12-18 months to continue warranty coverage. The local office spoke with the customer who advised the carpet had never been...

professionally cleaned. As such, the manufacturer will not approve any claims. We recommend the customer have the carpet professionally cleaned. This may help the carpet’s appearance somewhat.

Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount on the order. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably...

resolving this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installation. I appreciate them making an effort to fix this once I went through the Revdex.com. I just know never to use their services ever again and hope others will take this into consideration before booking their services.

We’ve been able to come to an amicable agreement to resolve the issue with a partial refund.

We appreciate the customer
contacting us regarding his concerns. We have been attempting to reach the
customer via telephone and email to advise that we will honor the requested
discount. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.