Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Empire's representative and I have agreed on the issues to be repaired and/or dealt with. This is scheduled for 9/22/17[redacted]

We appreciate the customer contacting us regarding their concerns.The local office has scheduled replacement for December 1st. We have also offered the customer a discount. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The customer’s flooring was installed in January 2015. We provide a one (1) year workmanship warranty with all installations. The customer’s floor is well out of warranty. Further, we no longer carry the customer’s style of flooring....

We would be happy to work with the customer on the cost of replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as of July 26-2016 I  I am still living with the carpet unfinished...

and my transition to the new laminate floor still damaged.  Several people have looked at the problems but no one has fixed anything!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer selected a new style on February 17, 2016, and the replacement will be scheduled once we receive the signed agreement. We appreciate the...

customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: before we submitted the contract/paperwork we were told that the shutters were ordered.  Now that we have signed the contract we received a call and email that states we need a remeasure on our windows.  When we first measured our shutters, we realized the error and the man doing the measurements redid the paperwork and measurements for shutters and not blinds.  Due to this issue we were definitely contacted quicker.  We are currently waiting for a call back to discuss the issue of remeasuring for shutters.  We have called 4 times on different days and finally left a message earlier today, 4/20/16 and have not received a call back.  We will also be sending an email to the person who has taken over the account, who actually has been very helpful.  Besides her help we are very disappointed that we have been waiting for our shutters since February 15th, 2016.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfaction. We apologize for any inconvenience and we thank the customer for their feedback on their experience.

We thank the customer for their feedback. The installation has been completed and the agreed upon accommodation has been processed.

We appreciate the customer contacting us regarding their concerns. The customer’s carpet order was found to have a manufacturing defect in the material. As such, we have offered full replacement under the manufacturer’s warranty. The customer has requested a refund, rather than...

replacement. While the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is”. We are aware of no defects with the laminate flooring, and the laminate is not involved with the warranty claim.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.   They said they are mailing me a check today for the amount we agreed on.  Emily at Empire was very nice and helpful.
Sincerely,
Mark & Michelle [redacted]

“Site related” damage refers to any damage to the product post-installation. Many things can damage an installed carpet, however unless the damage is observed occurring, any suggestions on what or how the damage occurred is only speculation. This damage is not a manufacturing defect and as such is not covered by warranty.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and offered a substantial discount, which the customer declined. We are hopeful the customer will reconsider the offer.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on August 25, 2016 and offered to remove the laminate flooring from the stairs, and replace with carpet. The customer asked us not to contact her further as she is consulting with her...

attorney.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation was completed on November 28, 2015. The customer will submit a
receipt for the fee to reschedule the movers, and we will review for reimbursement.
We appreciate the customer’s...

feedback and look forward to amicably resolving
this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.Due to the storm, inspection was rescheduled until Thursday September 21st.  We are waiting for a call back from the customer to confirm the new date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. I want to go on record that it took filing a complaint and notifying the company of my intent to file with Oregon's contractors board to see meaningful action. The work is scheduled but yet to be completed. My final opinion rests with the work that is to be done tomorrow.
Sincerely,
Carrie [redacted]

We appreciate the customer contacting us regarding their concerns. We the customer’s request, we have canceled both orders and refunded the deposit payments in full. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The local office inspected the damaged flooring. The nicks and scratches are site related, such damage is not covered by warranty.