Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer and discussed and explained the pricing of his order. We consider this matter resolved.

Was told from empire the would price match and now they won't . It's pretty bad that they won't honor the verbal contract that was told to me over the phone from the manger in Corp. this is not closed I want to hear from someone in management that can Handel things and won't lie. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The quality of the laminate is extremely poor in addition to the installation.
Sincerely,
[redacted]

The local office spoke to the customer and agreed to reimburse the customer for the cost of the damaged vanity. We appreciate the customer’s feedback on their experience.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It' shameful it took me posting a review with Revdex.com and on [redacted], as well as a complaint and a second review on [redacted]. This company needs to be reassessed their A+ rating.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer advised their TV was damaged. Pictures of the damage were requested along with a quote for repair/replacement. We are currently waiting for the requested pictures and...

quote.

We appreciate the customer contacting us regarding their concerns.All services and installations have been completed as agreed. We appreciate the customer’s feedback regarding their order.

We appreciate the customer contacting us regarding her concerns. The repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refund. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The accommodation was done on May 15,2017. The local office will email the customer a receipt for same shortly.

We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone to discuss options
for replacement, but we have not yet been able to speak with her. We look
forward to hearing back from the customer and amicably resolving this matter.

We have offered to have an independent inspection completed and look forward to the customer’s response.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...

to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled replacement for August 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have made several attempts to contact the customer, but they have not returned phone calls.  We would like to apologize for missed sales appointment. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because:
No one from this company showed up at my house to finish anything!!!  I have tried to contact the company to ask why no one showed up but no one will return my calls. 
Sincerely,
Stephannie [redacted]

We appreciate the customer contacting us regarding their concerns. The local office discussed with the customer and was able to reach an amicable resolution. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: The issues still exist with poor customer service, lack of communication and prompt delivery of service/product on time.  The project was finally finished after a month's worth of stress and silence from Empire Today.  I would like a resolution involving compensation for the multiple missed appointments, lack of communication and poor customer service. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Eric [redacted]