Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. Replacement was completed on October 8th with Vinyl Plank flooring at no additional cost to the customer. We thank the customer for taking the time to provide feedback on their order.

We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer to offer the additional sub-floor work outside of the initial contract at no additional cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving...

this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Leslie [redacted]

We appreciate the customer contacting us regarding their concerns.We serviced the installed blinds under warranty at no cost to the customer on Monday, March 27, 2017. The faux wood blinds the customer ordered are not “blackout shades” and are not sold as such. The customer received the correct...

product per the purchase order contract.

We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience in processing the payment. Installation of the carpet order is scheduled for today, October 17, 2016.  We thank the customer for taking the time to provide feedback on their order.

Complaint: [redacted]
I am rejecting this response because:This company still owes me $200...

cash for the damages their tile installer caused to my property, my refrigerator water line, & stove removal unplugged and moved from it correct space in my kitchen keeping me from usage to cook on.   I had to pay for services rendered to replace both items & send verification of receipts of thus payments.
Sincerely,
[redacted]

We have offered to reinstall the carpet in multiple ways to minimize impact of seam but customer has declined all options. For customer satisfaction and goodwill, we have agreed to a partial refund.

Complaint: [redacted]
I am rejecting this response because: The installers were able to trim and rehang the doors and did show up this time. However, due to a problem with the original installation, the tracks for the sliding doors were not able to be reinstalled. I was advised that I would be receiving a call from [redacted] today or tomorrow regarding this issue and final resolution.
Sincerely,
O [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
James [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, discussed and explained the pricing of the order. We have provided a monetary accommodation to the customer. We consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 16, 2016. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and reviewed the damage caused by the customer’s elderly dogs. While not covered by warranty, we have offered to repair one time at no cost to the customer. The customer also expressed...

interest in full replacement with another product and we would be happy to work with the customer on their cost of replacement.

We thank the customer for their feedback. The local office has spoken with the customer and installation is scheduled for July 19th.

We’ve contacted the customer by telephone, and per their request, have settled the claim in exchange for a signed Agreement. The Agreement will be forwarded to the customer shortly, and the accommodation processed once signed and returned.

We appreciate the customer contacting us regarding their concerns. The local office has been in contact with the customer and we are waiting for receipts for the professional cleaning(s) to forward with the claim to the manufacturer.

Initial Business Response /* (1000, 5, 2015/06/05) */
We appreciate the customer contacting us regarding her concerns. The installation was completed on May 29, 2015, and the customer has advised that she is satisfied. We appreciate the customer's feedback and hope to assist her with future home...

improvement projects.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and scheduled service for Saturday, May 20th.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer and
offered a replacement with a signed agreement. The customer is currently
reviewing the agreement. We look forward to hearing back from the customer and
amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]the business has a record of this type of behavior and they have not shown good faith in a resolution to this matter in addition I gave a the company an opportunity to try and make It right and on the second appointment they compounded their callous disregard and sent a crew to try to upsell my job  and they said they did have enough materials to do the job in any way

Complaint: [redacted]  The carpet was installed in September 2013. My first complaint was in September 2013. Thresholds were coming loose, carpet was pulling away from threshold areas. Staples were coming up everywhere. They temporarily fixed things and I still had the same existing problems. In May 2014 (less then a year later) the carpet was bunching up in different areas. They came, stretched an area, I was informed that house needed to be empty. Spoke with a rep who notated that I had to go out of town to care for my ill Mother, and could not give an exact time I would return. She said she would notate that and that there would be no charge for this service. I did schedule a restretch and cancelled that appt 2 weeks prior with someone named [redacted]. This is exactly what I'm talking about concerning this company. You call, they say they are rotating things and it never happens. On the day that was originally scheduled I had the carpet men call to say they were on their way, I explained I cancelled that appt. After that customer service called to ask how the service went. No one notated that I cancelled this service 2 weeks prior. Why would I pay over $270 when I found a professional for a fourth of that charge?? Fair price, I definitely think not. This company not only does not stand behind their work, they also have problems with the customer service department notating anything.
I am rejecting this response because:
Sincerely,
[redacted]