Classic Painting & Decorating, Inc.

The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”The customer will need to contact the financing company regarding any interest or fees that may have been charged.

We appreciate the customer contacting us regarding their concerns. The agreed upon credit was issued on December 6th. We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 30th. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tyler [redacted]

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment to the credit card used for payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have offered to replace the ceramic flooring. Replacement is scheduled to begin July 9, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed, and the customer is satisfied. We appreciate the customer's feedback.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and offered to reimburse for a professional cleaning.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Empire has agreed to damages paid of $737 to be paid within 10 BD to close issue.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kathryn [redacted]

We have been in contact with the customer and advised that we are still waiting on the results of the claim. Once we receive the results, we will follow up with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer’s feedback. Installation was completed as scheduled. We apologize for any inconvenience.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs were completed on January 5, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have spoken with the customer, and in lieu of further service, we have offered a refund with a signed agreement. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.

The local office spoke with the customer and confirmed the refunds have been received.

The local office spoke with the customer. We have been advised the customer will control the humidity in the home, and then contact us once done to schedule repairs.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the accommodations have been processed. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. The local office has left several messages to speak with the customer regarding their concerns. We look forward to speaking to the customer.