Classic Painting & Decorating, Inc.

Initial Business Response /* (1000, 10, 2015/08/21) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and requested that he send cleaning receipts so that we can file a claim with the manufacturer. We have also offered to show the customer samples...

to replace at a discounted cost. The customer is considering these offers. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 1st. We have also discounted the order for the inconvenience.

The local office is contacting the customer to schedule inspection for later this week, if the customer is available.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, we offered a refund for the wall base. The customer accepted this
offer, and the refund will be processed back to his credit card. We appreciate
the customer’s feedback.

The customer has been approved for replacement under warranty and the local office has been in contact with the customer to coordinate.

We appreciate the customer contacting us regarding their concerns. As the customer stated, the flooring was installed in July 2016. The one (1) year labor warranty as lapsed. Such issue would be immediately apparent and not take over a year to be noticed. We recommend the customer contact their...

insurance carrier to place a claim as needed.

We appreciate the customer contacting us regarding her concerns.
 
The General Manager has been in contact with the customer and was able to resolve this with a partial refund in lieu of service. The refund will be reflected on the customer’s finance account within the next five (5) business...

days.
 
We appreciate the customer’s feedback on their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.  We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the engineered hardwood and carpet.  The certified inspection is yet to be scheduled. Once we have...

results we will discuss the findings with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: I want re stretch done at no cost to me. 
Sincerely,
[redacted]

We appreciate the customer contacting us with their concerns. The local office spoke to the customer on January 24th and confirmed the installation is complete and the customer is satisfied.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processed. We agreed to an additional discount, and it will be processed to the
customer’s financing account. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer agreed to get estimates for the claimed damages.

We appreciate the customer contacting us regarding their concerns. Replacement has been scheduled for Saturday, December 16th.

Complaint: [redacted]
I am rejecting this response because: we had to pay for the repair. They never sent out a supervisor or anyone to...

look at the problem. We paid for the repair because we needed the project finished so that we can close this chapter. The product is one that only they can sell the color. We do not need further action, we will just vote with our money on future work. Thank you Revdex.com for following up
Sincerely,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:They have for the second time been unable to keep their appointment.  The first time they did not bother to call to say that they were unable to keep the appointment and we lost a day of work, this time we called after waiting several hours to be told again we were bumped from the schedule.  This is the same experience as when we were having the floors installed.  At this point we do not believe there is any intent to honor the warranty and they have no respect for our time or good faith efforts to be available for them.
Sincerely,
[redacted] And [redacted]

We have been in contact with the customer, and per her request, the replacement is now scheduled for November 2, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February 2010. Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under...

warranty. We will contact the customer with the manufacturer’s findings as soon as they are available.

We appreciate the customer contacting us regarding their concerns. We regret the issue with the stair nose color. The flooring manufacture does not make accessories such as stair nose and occasionally the colors will not match.  We have attempted to source a vendor who can match the color of...

the flooring without success. We have offered the customer a substantial discount as to allow them to source another vendor for the stairs.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order and provide an additional monetary accommodation for the cost of the inspection. We appreciate the customer’s feedback and consider this matter resolved.