Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Deborah [redacted]

Complaint: [redacted]
I am rejecting this response because:when the person came out and just did a moisture reading it was only 18. You say your limit is 14 so I would not call that excessive by any stretch of the imagination. Your tiles should have stuck when they were glued down. Take responsibility for your sub contracted installation people and treat your customers better than you have treated me. At the rate you people keep blaming me we will never reach an agreement. 
Sincerely,
Deborah [redacted]

We are also reimbursing the customer $200 as requested. Checks come from our central office and take 7-10 business days to be received.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
scheduled an inspection for November 24, 2015. Once we have reviewed the
inspection results, we will follow up with the customer to discuss possible solutions.
We appreciate the customer’s...

feedback and look forward to amicably resolving
this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service was completed on December 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer...

contacting us regarding their concerns.We installed carpet for the customer in September 2013. All service carries a one (1) year workmanship warranty. We were contacted more than three (3) years later in February 2017 regarding re-stretching the carpet. The customer was quote a fair and reasonable price for this out-of-warranty service. Service was scheduled as agreed, but the customer canceled the service on the scheduled date. No services were completed and nothing was charged to the customer.

The $200.00 refund was processed to the customer’s [redacted] finance account ending [redacted] on May 26, 2017.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on July 3, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenience. We appreciate the customer’s feedback.

We have spoken with the customer and agreed upon a partial discount for the area that was installed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The customer’s carpet was installed in May 2011; the one (1) year labor warranty has lapsed. While the carpet is urine and water resistant, it is not water proof. The manufacturer will not accept a warranty claim with such damage....

For customer satisfaction and goodwill we have offered to replace the carpet at a discounted cost.

We appreciate the customer contacting us regarding their concerns. The service was completed as agreed. Further we have discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback and look forward to working with the customer on future home improvement...

projects.

We appreciate the customer contacting us regarding their concerns. Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shipping. The local office will contact the customer directly to schedule installation once the...

products have been received.

Complaint: [redacted]
I am rejecting this response because:Empire did...

NOT supply me with the paperwork I requested. In an effort to cover themselves, the sent me the paperwork that was not given to me initially. I asked for my account to be suspended until they could resolve THEIR mistake and they did not grant that request, I have not even heard from them. The major of my communication has been with [redacted]. I have been threatened and warned that I must continue to make payments on the account that was incorrect by their mistake. It is not fair and I should not be held responsible for their HUGE mistake. I am very upset and have been treated unfairly and they have been downright rude. They have even lied to you, Revdex.com, and told you they sent me the paperwork I requested and they have not. I wish to get this matter resolved. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Juavanna [redacted]

We appreciate the customer contacting us regarding her concerns. The installation and repairs were completed on March 19, 2016. We also offered the customer a partial discount for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed April 14th. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Laura [redacted]

Complaint: [redacted]
I am rejecting this response because: the floors did get replaced as agreed but due to faulty installation one piece of molding is lifted up and per [redacted] a tech was supposed to been here . No one showed and no response from anyone. Same story as before , problems arise and no Empire Today.... Also there is a $150 refund due to us for carpet cleansing due to empire today installing faulty flooring per our new contract. We haven't seen that either 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.Service was completed on November 19th. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.