Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope delivery will be done in a timely manner.
Sincerely,
Lisa [redacted]

Service was completed on May 3, 2018. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the situation and installation has been scheduled May 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The agreed upon refund has been issued. We thank the customer for their feedback.

Repairs were completed under warranty at no cost to the customer on Sept 13th. We have left several messages to confirm the customer is satisfied with the service.

We appreciate the customer contacting us regarding their concerns.   We serviced the closet doors for the customer on August 17, 2016. We thank the customer for their feedback regarding the order and service.

As stated, we are processing refunds totaling $560.00 as agreed.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to reach an amicable resolution for the repairs. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have agreed to provide the customer a refund. The refund check will be sent to the customer via[redacted] for delivery no later than Monday August 3rd.

We appreciate the customer contacting us regarding their concerns.  The local office spoke to the customer by telephone on September 23, 2016 and discounted the order for the inconvenience. Service was completed for a nominal fee on October 5, 2016. We thank the customer for their feedback...

regarding their order with us.

Complaint: [redacted]
I am rejecting this response because:
Re: Complaint : [redacted]   We have not come to a resolution with the company over this matter.  I have gone through 2 inspection's from their company.  The 2nd person was a general manager.   I have received nothing in writing upon request with the report of the findings from the inspection's. They now want to agree to send out a 3rd party inspector they will pay for or one I find from their list with a partial credit.   We would like the previous inspections in writing with the findings.  Everything has been verbal.  We would like documentation.    Thank You,   Barb [redacted]

We appreciate the customer contacting us regarding their concerns. We have agreed to replace the family room at no cost to the customer. The product has been ordered and the local office will contact the customer to schedule once the product has arrived.

Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding his concerns. We regret the delay in receiving the customer's product. We have spoken with the customer, and per his request, the order has been cancelled and the refund of his deposit has been...

processed. We appreciate the customer's feedback.

We regret that the customer is dissatisfied with our offer for customer satisfaction and goodwill. If there are receipts or estimates for physical damage to review, we would be happy to look into the matter further.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and advised that the partial credit has been
processed. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
Finally, after 2 and 1/2 months waiting, Empire Today sent a service technician to complete my tile job.  Thanks to the Revdex.com for your assistance!  After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention.  As a repeat Empire Today customer, I expected much better service. They now get an F in my book.Thanks again Revdex.com and you are welcome to post my grade on your website about this company.  They no longer deserve a star rating.Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]

We appreciate the customer contacting us regarding their concerns.   The customer paid a fair and reasonable price for the products and services received. We offered a small discount for any waste product, but the customer preferred to have a small piece of carpet delivered. The carpet was...

delivered to the customer on August 12, 2016. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit to the original method of payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Per independent inspection, the carpet was not stretched in properly, as such we have offered to re-stretch at no cost to the customer. The soiling was found to be user related and not covered by warranty.