Classic Painting & Decorating, Inc.

I never got anything from them on the paper it was all verball but them again I paid money for carpet to be installed perfectly and not to pay every few years to be stretched

Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreement. The restretch is scheduled to be...

completed on August 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have cancelled the order per the customer’s request and refunded the deposit.  We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because: I have not accepted to replace the carpet at a discount rate. The carpet should be replaced by Empire at their expense. I do have a reprensenative coming to my house for a quote, but I doubt I'll ever do buisniness with them again. The carpet they originally sold me was supposed to be top of the line, but clearly it's low grade material. The company doesn't stand behind their product and attempts to bury warranty-voids deep in the contracts to avoid paying for carpet replacements. I truly believe Empire Carpet is running a scam. I will never recommend them and hopefully my experience will force the company to change their policies and ethics. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have completed the inspection and a local manager will be contacting the customer to discuss the next steps to address the customer’s concerns.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and it was agreed to have an independent inspection of the installed carpet. The inspection request has been submitted.

We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer in order to review their rebuttal. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We have offered to repair the floor at a discounted cost. All warranty information is available on line for our customer's convenience.We are hopeful the customer will reconsider our offer.

We appreciate the customer contacting us regarding their concerns.Foot prints and vacuum marks in the carpet’s nap are not defects, and indicative of a high quality carpet and the natural esthetic of the product itself.We are sorry to learn the customer is unhappy with the carpet they purchased....

Some styles of carpet, such as loop (berber) carpet show these marks less than others. We would be happy to work with the customer on their cost of replacement, and are having the sales associate contact the customer directly.

Complaint: [redacted]
I am rejecting this response because: No credit has been applied as of now to our account. As of last week we'd heard about $500 being credited, my wife reached out for clarification that this was for the services provided.  They were also checking with the installation manager regarding the broken television.I am not accepting 500 as resolution as it does not address all of my concerns.  This impacted 3 work days for my wife and I (not only waiting the first day and installation day, but the day following installation since they worked from 4pm (approx) until 5:15am (actual time they pulled out of my driveway).  
An appropriate resolution that I will accept accounts for the inconvenience of the experience and SEPERATELY replaces the tv they broke by piling items into an area that the tv was moved (so it wouldn't be broken).  I will accept 500 for the misery of the experience as a discount for product & services ONLY if they agree to replace the tv in addition to the $500.  Otherwise I will not accept their resolution as satisfactory   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. It's just too bad that I had to resort to this action to obtain the restitution from your company.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Wednesday, October 18th.

Revdex.com:
I have reviewed the response made by the business 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on July 13, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and offered service as well as a discount for customer satisfaction. We look forward to the customer’s positive response.

Complaint[redacted]
I am rejecting this response because: Empire has been nothing but resistive to any resolution, and when we supplied and signed a rediculous "no harm agreement, promising not to say anything derogatory or of a defamatory nature PRIOR to completion of any repair, before the required date, they informed us that they did not get it, that I missed the deadline date,and that I needed to resend it.  In addition, because they could not locate the faxed "gag" agreement, they told me they would not be able to complete the repair as scheduled.  I have the fax report showing the date and time it was sent.  Empire also emphasized that they are absorbing a fee of approx 800.00 that they originally expected me to pay for repair of the carpet that would not have occurred if they had installed it correctly in the first place.  I have informed Empire, that with all considered and they way they have behaved throughout this event, that I have terminated any further discussion, and that I would have the re stretch completed by another firm.  That was completed on the 29th of November for $175.00, far from what Empire was going to charge.  We will not recommend nor refer Empire for anything in future and consider their business practices and customer care to be absolutely abysmal. They were also informed that my "hold harmless agreement" and my signature on that form to be null and void since they did not fulfill their part of the agreement.
Sincerely,
Michael [redacted]

We appreciate the customer contacting us regarding their concerns.  We inspected the floor to determine the root cause of the customer’s concerns with the flooring.  The inspection determined the installed hardwood flooring was free of manufacturing or installation defects and all concerns...

were customer expectation of the laminate. Empire has spoken to the customer and for customer satisfaction and goodwill has offered replacement of the laminate floor with a different laminate of equal value at no additional cost to the customer. We have an appointment for the customer to view laminates on August 16, 2016. Once the customer has selected a different laminate we will contact the customer to schedule the replacement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and replacement is scheduled for Tuesday, April 18, 2017.

We appreciate the customer contacting us regarding their concerns. We serviced/inspected yesterday, September 11th.