Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. The local office inspected and has scheduled service for Saturday, December 16, 2017.

Complaint: [redacted]
I am rejecting this response because:I have not...

received a resolution  The laminate floor was installed when the sales agent came to my house. we spoke to her about the transition and how we wanted the carpet installed and she agreed that this could be done and even noted it on our contract. The installers didn't follow directions and didn't complete the install the way I asked, what I paid for.  I was then given the run around until someone finally came out and told me it couldn't be done that way and suggested the transition strip.  I agreed to the transition strip not knowing that it would cause a horrible squeak on the floor every time I walked on it.  There answer to the squeak is to put baby powder on it. That didn't work so they are telling me I'm out of luck and that this is the problem of the people who installed the laminate.  I had no squeak on the laminate until they installed the carpet.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
We were able to reach an amicable resolution for a partial discount in lieu of additional service. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and confirmed that the installation was completed on January 26, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:The project was...

not finished in the time frame we were given. It took 4 days instead of the 2 days we were promised.They arrived late every day and finished late every day. One exuse after another. First day, the truck broke down, next day someone had an emergency, next day only one person showed up and couldn’t do it by himself so he left within 15 minutes of arrival. And if we had not supervised, the installers would have not fixed the tile that improperly cut or cracked nor the baseboards that were not even laid against the wall. We love your product but don’t feel we should have to pay the full amount for the installation.You need to screen your installers better !
Sincerely,
Robert [redacted]

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed carpet and found the issues to be site related and not repairable. The office has left a voicemail for the customer to discuss next steps.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that there are structural issues, which the customer will have a contractor repair.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We thank the customer for their feedback. As stated, the order was canceled and the full deposit payment refunded to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Per independent inspection, no installation nor manufacturing defects were found. The issue observed by the inspector was consistent with damage by topical moisture.

Complaint: [redacted]
I am rejecting this response because:  This is not a plumbing issue.  The complaint is not directed toward the labor that was performed in installing the Lining. Over time the Liner over the original tub, became unstable, moving back and forth as I shower, or not secured to hold my 125 lbs. as I shower. FYI: I am the only person using or bathing in the tub. 
Sincerely,

[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on July 5, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have attempted to contact the customer to schedule the service. Once have reached the customer we will schedule the pull back of the carpet to ensure there are no nails remaining, stretch, and tack the carpet. We appreciate the...

customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The regional manager has discussed with the customer and was able to reach an amicable resolution to the customer’s concerns. We have removed the stair portion of the order, along with a small landing, and issued the associated...

refund. Please allow up to 10 business days for the refund to process through the system. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order; the financing account will not be charged. As no deposit was paid, no refund is due. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The local office has discussed the matter with the customer and was able to reach an agreement on the damages. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The damage to the carpet was found to be locally caused. We have offered to work with the customer on the cost of replacement.

Complaint: [redacted]
I am rejecting this response because:
The original "offer" to fix the floor was for just over one thousand dollars.  Empire Today's "discounted" price was just over nine hundred dollars.  A grand savings of a discount of just over one hundred dollars for a floor that did not live up to its promise by its sales people.  Also, NOWHERE in the contract does it state damage done by normal wear and tear.  See you in court!
Sincerely,
James [redacted]

We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone and email to
discuss the options for a replacement, but we have not yet heard back from her.
We look forward to hearing back from the customer amicably resolving...

this
matter.

Repairs were completed as agreed on February 21st.