Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have offered to replace the carpet under warranty at no cost to the customer. Service is scheduled for July 8th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 17th. We thank the customer for their feedback.

The local office spoke with the customer recently and scheduled a managers inspection on Monday, October 23rd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and understand the the company is willing to work with us.  Unfortunately, I cannot say that I am satisfied with the resolution until I meet with the inspector on the 26th, and hear what the company plans to do about the poor quality flooring.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
Service has been completed as agreed, and we have issued a discount due to the inconvenience. We appreciate the customer’s patience while this matter was resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled a site inspection for May 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
The customer’s previous choice of flooring was no longer available and the customer reselected to an instock style flooring.  The flooring was installed on July 22nd as agreed. We have also issued a partial discount. We...

apologize for the inconvenience.

We appreciate the customer contacting us regarding their concerns. Service has been completed as agreed. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding her concerns. We inspected the floor on October 27,
2015. We offered to complete the necessary repairs at no cost or to replace at
a discounted cost. The customer advised that she was going out of town and
would follow up with us upon her...

return. We appreciate the customer’s feedback
and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: A representative called, and left a voice message while I was at work on Friday. The representative stated they would call back on Monday (yesterday), and did not call as promised.
Sincerely,
[redacted]

The local office spoke with the customer and service has been scheduled for Friday, December 15th.

We appreciate the customer contacting us regarding their concerns. Pick up and refund was processed as agreed on October 18, 2017. We thank the customer for their feedback.

The local General Manager spoke to the customer’s husband on August 25th then exchanged voicemail messages on August 28th and has left several messages for the customer since without reply. We would be happy to move forward at the customer’s earliest convenience with the site inspection as...

requested.

We appreciate the customer contacting us regarding their concerns. The local customer service manager was able to resolve amicably with the customer. We appreciate their feedback.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment. The check was mailed August 24, 2017. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Service was completed on February 19, 2018. We thank the customer for their feedback.

We appreciate the customer contacting us with her concerns.
 
We’re sorry to learn the customer is disappointed in the performance of her carpet. For customer satisfaction and goodwill, we will replace with a similar grade/cost of carpet at no additional cost to the customer in exchange for a...

signed Agreement.
 
The local office will be contacting the customer shortly to schedule a time to show additional carpet samples.

Initial Business Response /* (1000, 5, 2015/08/07) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a replacement. We will be contacting the customer to schedule an appointment to select a new style for replacement at her...

convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have also offered to replace the carpet in the other rooms at cost because the new carpet won't match the other rooms.
Final Business Response /* (4000, 9, 2015/08/14) */
We have spoken with the customer and the replacement and new installation are both scheduled for August 25, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 11, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company went above and beyond to resolve the issue.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.

The General Manager spoke to the customer at length and offered replacement of the baseboards and a significant discount for inconvenience. We believe this offer to be fair and reasonable and are hopeful the customer will reconsider.