Classic Painting & Decorating, Inc.

We apologize for any inconvenience this matter has caused and would be happy to discount the order by 10%.

We appreciate the customer contacting us regarding their concerns. Service to the carpet was completed on October 6, 2016 under warranty at no cost to the customer.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the delivery of material for May 13, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the pricing was comparable to their previous order and have agreed to provide a small monetary discount for goodwill and customer satisfaction. We appreciate the customer’s feedback...

and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and changed the financing promotion per the customer’s request. We appreciate the customer’s feedback and consider this matter resolved.

Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. The issues with the customer's carpet are site related and not covered under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet for the cost of...

labor in exchange for a signed release. The customer has advised that she would like a different style; we have explained that if she chooses an upgraded product, she will have to pay the price difference. The customer will be selecting a new style on June 25, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We too appreciate the promptness of the company's response. We only agree with part of their their statement. We do not agree it is a site issue. We believe the carpet is inferior. To have the manufacture give an opinion on their own product as to it's quality seems suspect at best. However, I have done business with this company in the past and have been satisfied. As our act of goodwill we agreed to look at other products they have to offer because we know they carry other manufacturer products. To have the same carpet by the same manufacturer installed is not wise on our part.We too are looking for an amicable resolution.
Final Business Response /* (4000, 9, 2015/07/02) */
We have spoken with the customer and confirmed that she is scheduled to select a new product on July 23, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me.
I have received my money back but want to ensure a negative posting is noted so that no future customers are placed int he same position I was. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because:
Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL [redacted]. The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $560. To date, I have received a partial payment of $185.52 and can't get a firm timeframe of when the remainder will be issued. You resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $374.48
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Carrie [redacted]

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and confirmed installation is complete and to their satisfaction.

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Damage to the installed flooring are not covered by warranty. The local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution.

We appreciate the customer contacting us regarding her concerns. We spoke to the customer and offered to reinstall the floor as a glue down in order to address the concerns with the floor squeaking. We are currently in the process of completing this service. We appreciate the customer's feedback and...

look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenience. We apologize for the inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the installation of the carpet was completed on July 8, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Installation was completed on April 5th. The local office has been attempting to reach the customer by telephone to the customer’s request for an accommodation to fully resolve this matter.

We appreciate the customer contacting us regarding their concerns.   Full replacement of the flooring was completed on August 29, 2016. Further, we are reimbursing the customer for expenses related to the pluming.  We appreciate their feedback regarding their experience.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have contracted for an independent inspection of the installed carpet. The inspector will contact the customer directly to schedule the review.