Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding her concerns. We have left the customer a message advising that the refund has been processed and that she will receive the refund check in the mail. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have an appointment on June 23, 2016 for a member of management to inspect the installation. We have also agreed to discuss a monetary accommodation once repairs have been completed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The customer had requested custom work, which was out of the scope of services we offer. We adjusted the price and installed the flooring as agreed. We thank the customer for their feedback.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I do have a concern about the seams in the hallway between bedrooms, and I am waiting to see if the will lay flat on their own before finishing this complaint.
Sincerely,
Patricia [redacted]

Complaint: [redacted]
I am rejecting this response because: From: Wayne [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, August 26, 2016 1:16 PM To: Customer Relations <[email protected]> Cc: m[redacted]@gmail.com; Wayne [redacted] <[redacted]@yahoo.com> Subject: Re: CID - [redacted] The company has emailed me twice regarding this situation but only after we reported them to the Revdex.com. I have yet to respond but will after I send this off to Revdex.com. The problem started when our toilet in the bathroom was not set properly and raw sewage spilled out under the flooring, laminate, which traveled out to our dining room. This was just before thanksgiving   Besides ruining the laminate it caused damage to our vanity and drywall which we were told would be replaced. To date after numerous attempts to contact the company and installing contractor this still has not been resolved. When the company came out to repair this issue all three workers ran out of the house puking as the smell was overwhelming. We were forced to live like that with this awful smell for about 5 days while we waited for the company to receive about 100 sq. ft. Of tile they replaced the damaged laminate with. They installed for free but insisted we pay for the product. Another "up sell" They felt we didn't choose the right product for use in the bathroom. Kind of funny though when their salesman told us it was a great choice even after I expressed my concerns and thoughts of putting tile in the bathroom. The overall laminate has many areas which were noted after the initial install which needed to be replaced as they we're either short cuts, showing spaces in between boards or cupping. This is where the edges meet and they started to curl. Approximately 1/32" to 1/16".  Doesn't seem like much until you look at all the defective ridges on your floor from a short distance. This has not been addressed either as we were told by the company, salesman and installing contractor. Since installation there have been numerous other areas which are showing this "cupping" problem as well as we have come across other gaps in the laminate. We also have transitions from laminate to tile which have yet to be addressed. Again the company has only reached out since the threat of the Revdex.com was involved which I find unacceptable   The tile contractor, who quickly repaired our bathroom at an up charge cost, was the only one to reach out to us but never followed up.  We are very dissatisfied with the quality of product, which our salesman told us was some of the finest laminate available anywhere, as well as the workmanship and lack of responses until threatened. Doesn't seem like a good way to do business. I've read the companies response and I'm sure they would love to "up sell" us tile as this seems to be their method of operation. Their pricing for their product is well overpriced , especially when compared to a Home Depot or other type store which also offers installation at reasonable rates. Due to the nature of this issue and the lack of response or concern by the company their offer of "up selling" us tile with free install is an insult at best. They installed a poor product with poor installation. I.e. No quality control on their part just a rush to have you do a survey immediately after the install when some of these problems were brought up with resolution guaranteed as they want their customers happy. We have also noticed an area in our living room carpet that is now coming loose. Less than a year and it seems like everything is falling apart without concern on their part.  I hope this is enough detail to explain what we are dealing with and look forward to resolving this, but again the current offer is out of the question. We paid over 11K for laminated and carpeting which was financed so they have received all of their monies and we are stuck paying for an inferior product poorly installedSincerelyWayne [redacted] Sent from my iPhone On Aug 26, 2016, at 6:01 AM, Customer Relations <[email protected]> wrote: Wayne And Michelle [redacted]  [redacted] ,CA 92119
Sincerely,
Wayne And Michelle [redacted]

We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and agreed upon a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have them contact me at [redacted] to set appt. and come look at floor for repair analysis 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called Bill Allivato and left a message, sharing a change of thought- asked if...

my hardwood flooring could be stained to match the hardwood steps.I have not received a response. I also asked that the price be reduced, as the length of time of this experience has cost a great deal of inconvenience. I have not received a response to this either.
Sincerely,
[redacted] C.  [redacted]

The local office reviewed with the customer and an amicable resolution was reached. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: I have already paid the plumber. The fact that Empire is trying to say they won’t credit me for this since I was already credited before I even had my floors installed is very frustrating. Instead of a credit I have asked for my other bathroom floors to be redone to prevent this from happening but Empire is not willing to do that either.  At this point we are just going in circles and I would like for the Revdex.com to handle this. 
Sincerely,
Matielle [redacted]

We appreciate the customer contacting us regarding her concerns. Empire posted the due credits to the customer's finance account. Empire considers this matter resolved at this time.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer. Per the manufacturer’s warranty, the carpet must be professionally cleaned within eighteen (18) months. The customer has advised she has scheduled to have the carpet professionally cleaned.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled for service March 2, 2018. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for June 24, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.We installed flooring for the customer in January 2005.The local office inspected and found severe moisture damage and possibly mold growing. The moisture may have also damaged the subfloor.  All of this is out of the scope of...

services we offer. We have recommended that the home be tested for mold and abated if needed. We would be happy to provide a quote for repair if possible, replacement if not, once a clear air certificate has been received post-abatement.

We appreciate the customer contacted us regarding their concerns. For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer.

Complaint: [redacted]
I am rejecting this response because:We...

have not come to terms on a monetary accommodation because it does not include an amount for the tile having to be torn up in front of the dishwasher (to get the dishwasher out for repair), then installed under the dishwasher and back in front of it.  I am hoping that solution works and that it is not then too high to fit under the counters.  Our dishwasher is currently stuck in position because the tile is too high now that there are 2 layers of it. I received a call from a manager Tuesday after I emailed the customer service national manager.  The manager said he thought they could get a crew out to my house Thursday to fix the problem and would get "right back in touch to confirm".  Today is Thursday and still no return call.  So do I sit here and wait around all day or assume they're not coming?  We are unable to use the dishwasher since Tuesday because the repair man can not get it out to repair.  The "fix" for the original issues was to have another layer of tile laid on top of the original instead of tearing the original out.  I brought up concerns of issues with doors, transitions and several times the dishwasher. I was assured all would be fine.  I'd like the dishwasher issue resolved ASAP, as it is a large inconvenience to us, either by adding in the cost to fix the issue to the monetary accommodation and me hiring a professional or getting someone out here from Empire that knows what they are doing.    
Sincerely,
Sheena [redacted]

We appreciate the customer contacting us regarding their concerns.  Installation was completed on Oct 22nd and 24th. Further, the customer has been accommodated for their plumber clearing the drains of grout. We thank you for your feedback regarding your order.

We appreciate the customer contacting us with their concerns.
 
The local office has been in contact with the customer and has scheduled to review the installed product for claims under warranty. We appreciate the customer’s patience regarding this matter.