Classic Painting & Decorating, Inc.

The customer contacted us in mid-July this year and she disclosed that a pipe burst and her new flooring had become damaged by the leak.
As with most consumer products, flood damage is not covered by warranty, however we offered to work with the customer's home insurance carrier on the cost of repair or replacement; the customer repeatedly refused our offer. Further, we have not received any information from the customer's insurance carrier, and it has never been alleged that we caused the leak in the customer's home.
The customer alleges that the wrong flooring was installed. We have reviewed thoroughly and can find no discrepancies with the customer's contract or product; the customer was installed with the correct style and color of flooring as agreed. Further, our process is to have the customer verify that the correct style and color of flooring prior to installation, and sign off on this review. The customer signed off that the correct flooring product was installed, and only made this claim well after the leak in her home.
While the floor damage to the flooring so soon after installation is regrettable, we understand the home insurance carrier has made the customer whole.

We appreciate the customer contacting us regarding their concerns. We recently had a sales associate attempt to meet with the customer to reselect, however the customer was not home. The appointment has been rescheduled for Friday, January 12th.

We appreciate the customer contacting us regarding their concerns.  At the customer’s request, we have canceled the order and will issue a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we will process the refund for the window treatments that she did not receive. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on December 16, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and informed them that the scratches and wear are no considered excessive for a hardwood floor installed six years ago. The hardwood flooring was determined to be free of any manufacturer or...

installation defects.  We have informed the customer that they may hire a certified inspector to inspect their hardwood flooring.  The customer may submit the certified inspector’s findings and certification credentials to us and we would resubmit their claim if the report indicates the hardwood is defective. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer’s concerns.Materials have been ordered for repair and the customer will be contacted as soon as they arrive in the local market to schedule service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed. We look forward to working with the customer on future home improvement projects. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
offered a full refund with removal of the carpet and a signed agreement. The
customer is currently reviewing the agreement. We look forward to hearing back
from the customer and amicably...

resolving this matter.

Complaint: [redacted]
I am rejecting this response because:I did get the floor inspection done on 11/21 and now Empire...

Today will not respond to me with the results. I have left over four messages and get no return calls. This company should be down graded by your rating system.
Sincerely,
Rubert [redacted]

We appreciate the customer contacting us regarding their concerns. The corporate office has been in contact with the customer to schedule service.

We appreciate the customer contacting us regarding her concerns.
 
The local office spoke to the customer on Tuesday May 24th, and the customer confirmed there is no duplicate charge. The customer still has concerns that the installed carpet may have a defect, and the local office will...

schedule an inspection under warranty.

We appreciate the customer contacting us regarding their concerns. We have reimbursed the customer for the broken stove handle and serviced the installed floor under warranty. We thank the customer for their feedback and we look forward to working with the customer on future home improvement...

projects.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, provided a discount off the order for customer satisfaction and goodwill and completed the installation on June 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Installation was completed as agreed on June 27th, and the additional discount is in process as agreed.  We appreciate the customer’s feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Marc [redacted]

We appreciate the customer contacting us regarding their concerns. We left a telephone message for the customer on October 6th. Based on review, the shutters must be remade; we’ve offered to discuss with the customer.

We appreciate the customer contacting us regarding their concerns. Replacement of the dining area was completed on July 31, 2017. We thank the customer for the feedback.

We regret any delays that occurred in processing the refund for the damages. The refund has now been processed, and the check will be sent to the customer’s provided mailing address. We appreciate the customer’s feedback.