Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.  We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor.  We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us with their concerns. The requested credit has been processed as agreed.

We spoke with the customer and agreed upon an additional discount. The installation was completed on March 23, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Inspection is scheduled for August 11, 2017.

We thank the customer for their feedback. The manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sandra [redacted]

We appreciate the customer contacting us regarding their concerns.
 
If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to both. In the Pre-Installation Check List given to customers at the time of the sale,...

we advise customers that this is a possibility and that we do not cut or adjust doors.
 
For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors.

We appreciate the customer contacting us regarding their concerns.The local office has left several messages for the customer in an attempt to schedule an inspection. Our calls have so far not been returned.

We appreciate the customer contacting us regarding their concerns. As the customer stated in the complaint, we provide a one (1) year labor...

warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee.  The customer has not replied to voicemail messages to discuss service.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and based on the results of the inspection, we have offered a replacement. The product will be delivered to the customer's home on September 24, 2015, and the replacement is scheduled for September 28,...

2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

The local office spoke to the customer today to discuss an amicable resolution.

All repairs have been completed as agreed. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: it took almost a m9nth for Empire to respond to my request. during this long interval...

I received phone calls from sales wanting to set up appointments for new blinds! also a salesman came to my home to talk about new blinds when I specifically stated the appointment was for damaged existing blinds! Empire doesn't know how to communicate with each department not customers. Lots of complaints on Revdex.com website state the same concerns.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, customer representative was very sarcastic and unreasonable. I will notify friends to stay far away from Empire for any and all carpet/flooring needs. Worst company ever.
Sincerely,
[redacted]

Complaint: 11771926
I am rejecting this response because: I disagree with empiretoday  current offer I have been back and forth  with  this company  every sense  September 2016, I am requesting mediation in effort  to  resolve  this  situation.   Thanks Renee [redacted]
Sincerely,
Renee [redacted]

We appreciate the customer contacting us regarding their concerns.We inspected the installed carpet in December 2016 and found no defects with the product or installation. We suggested that the customer increase maintenance (vacuuming more frequently).For customer satisfaction and goodwill, we have...

offered replacement at a discounted cost to the customer.

We appreciate the customer contacting us regarding their concerns. We apologize for the installation taking longer than expected. If the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursement. We thank the customer for their...

feedback.

The offered discount was processed on October 29th. We appreciate the customer's feedback on their order.

We corresponded with the customer by telephone and email on July 26th and we were advised that this issue is not related to any order or account with our company.