Classic Painting & Decorating, Inc.

We apologize for any miscommunication. We strive to provide accurate estimated times of arrival for our service technicians, but that is not always possible. We would be happy to reschedule at the customer's earliest convenience.

We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further concerns at this time. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. The Office of the President has been working with the customer on an amicable resolution to her concerns. We recently left an additional telephone message for the customer but have not yet had a chance to speak personally.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
They did finally refund me the money once they knew you were involved.  Thank you very much for your assistance and time.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and confirmed the color that she has chosen.
The repairs are scheduled to be completed on December 29, 2015. We appreciate
the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   Per the customer’s request, we have canceled the order and fully refunded the deposit payment to the customer’s credit card.   We appreciate his feedback regarding his order and hope to work with the customer on future...

home improvement projects.

We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and service is scheduled for Monday, August 14th.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
repairs are scheduled to be completed on January 2, 2016. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:  I have accepted the conditions of the replacement carpet however I am not going to close this out until it is completely resolved.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.   Service was completed on August 20, 2016, under warranty at no cost to the customer. We appreciate the customer’s feedback regarding their order and service.

Complaint: [redacted]
I am...

rejecting this response because: An inspector did arrive and deferred yet again to another individual.  This is a material problem with substandard flooring materials and substandard installation. I'd really like to see this issue resolved before the end of August.  Deliver new flooring material, allow it to actually acclamate and then correctly install it. Problem solved. 
Sincerely,
Gerri [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and come to an agreement to resolve the concerns.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to resolve the matter amicably. We thank the customer for their feedback.

We have spoken with the customer and advised that we are
reviewing the inspection results and that we will be following up with her to
discuss options for replacement or a discount. We regret the reimbursement
funds were incorrectly removed from the customer’s finance balance; this
has been corrected and a company check is being sent to the customer. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Initial Business Response /* (1000, 15, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled to be completed on July 16, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...

matter.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However, I strongly feel that Empire Today should look at their business practices, their contractors, their sales staff and Customer Service departments going forward.  What I endured should NEVER happen to another customer.  I strongly urge additional training in screening contractors and training sales staff on what is and what is not appropriate when conducting business.  A refund was the least you could have done.  I still believe The Revdex.com and other consumer affairs organizations should review your business practices and look into further complaints against you.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to review estimates submitted by the customer.  Customer indicates the estimates will be submitted by 5/28/2016. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Loren [redacted]

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer and left him messages to discuss his request for a discount. We look forward to hearing back from the customer and amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/06/12) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to address his concerns with the noise. The customer has requested that an inspection be done first, and we have scheduled the...

inspection for June 17, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The floor inspection occurred on June 23, 2015 instead of June 17, 2015 due to rescheduling by Empire. On June 23, the Installation Manager inspected the flooring and stated that our flooring would be removed and reinstalled with gluing and would take approx 2 1/2 days for redo completion. The Manager stated that he would contact us and confirm probable start date of Thursday, June 25. We have not yet been contacted about whether work will begin tomorrow on June 25. Please do not close this complaint until our case is fully resolved.
Final Business Response /* (4000, 9, 2015/07/07) */
We have been in contact with the customer and agreed to glue down the floor in exchange for a signed release. The service will be scheduled at the customer's convenience upon the receipt of the signed release. We appreciate the customer's feedback and look forward to amicably resolving this matter.