Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Inspection was completed and the issues were found to be site related moisture damage. Such damage is not covered by warranty. We have provided a quote for repair.

Complaint: [redacted]
I am rejecting...

this response because:From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Thursday, April 21, 2016 3:30 PM To: Customer Relations <[email protected]> Subject: [redacted] - claim # [redacted] called on April 12th, 4:31 pm, asking if we would allow Empire to get some more cleaning estimates. We said they could, he stated that Empire would be having some companies call us.None of the other issues were discussed and we have not gotten any calls from Empire or any cleaning companies.[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Agree with arrANGEMENTS BUT HAVE NOT RECEIVED MONEY AND TOMORROW THE ARE SUPPOSED TO FIX FLOORS

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation has now been completed. We also offered an additional accommodation for customer...

satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the repairs for May 12, 2017. The customer has also agree to the monetary terms of the agreement . We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the carpet for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer stated they would discuss the offer with their spouse. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed carpet and can find no defects with the product or installation. We have recommended increased maintenance including a professional cleaning. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   Services were completed as scheduled on August 15, 2016. Again, we appreciate the customer’s feedback regarding their experience and look forward to working with them on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. We have offered to replace the damaged boards under the warranty at no additional cost to the customer. The customer requested replacement with a wood floor, and we quoted the customer a discount price to replace the laminate with...

wood.

We appreciate the customer contacting us regarding their concerns. An independent inspection was completed on November 20th. We are currently awaiting the inspectors report.

We appreciate the customer contacting us regarding their concerns.The corporate office attempted to contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016.  We have emailed the customer receipts with the transaction...

numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The service was completed on August 4, 2017 as agreed and confirmed with the customer. We thank the customer for their feedback.

I will wait to here from you, I just hope that you can understand that,  There is(NO) site damage from a vacuum, or from a cat that doesn't even live inside the house.All I want is to be treated fairly instead of getting excuse after excuse about something that isn't my fault.I am willing to take my bad reviews down and put a good review up if I am treated fairly.I just want the carpet that I originally ordered, and for it to be installed properly.All I want if is for the right thing to be done. So Please do the right thing!!!!!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. The window treatment order has been cancelled, and the refund has been processed.  We have spoken with the customer, and the molding installation is scheduled to be completed on February 10, 2016. We appreciate the customer’s...

feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on October 17, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.We've spoken with the customer and have scheduled service for Wednesday, October 18, 2017

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customers and offered to replace at a discounted rate. The Agreement for replacement has been forwarded to the customer.

Thank you for contacting us regarding your concerns. The regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawers. We will review the quotes once received.  We appreciate the customer’s feedback on their...

order and look forward to an amicable resolution.