Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because:I was never given a hundred...

dollar credit. I never used a credit card. I gave a check for payment and was told I would receive a check via mail. I have not. I was told that my check was suppose to be processed and given back to me the same day. It was not. Then I was told I would receive it via mail. I have not. This company has committed fraud. Processed my check for an amount that I did not write on the check and is refusing to make things right.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
We were able to reach [redacted] by telephone on August 4th, and he referred us to his wife at the phone number ending [redacted]. We have left several voice mail messages and sent an email without response. We look forward to...

speaking with the customers and addressing their concerns.

We appreciate the customer contacting us regarding their concerns.The local office completed a conference call with the customer and the finance company today. Repairs are scheduled for Thursday February 16th.

We appreciate the customer contacting us regarding their concerns. The customer purchased hardwood flooring which was installed on June 19, 2017. The customer had concerns that the installed product was not what was ordered. We sent a sales rep out to meet with the customer who verified the...

contract, the sample and the installed floor; the customer received the exact floor per contract. There are no discrepancies. We met with the customer again and showed other flooring samples and offered to replace for the difference in the cost of materials. The customer declined our offer.

Service is currently in progress, Friday, March 23rd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10885835, and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]

We appreciate the customer’s feedback.   The squeaking the customer is hearing is from the laminate flooring the customer installed prior to the carpet installation.  The laminate flooring has uneven end joint cuts which are rubbing on the transition, causing the squeaking.    We purchased and installed the transitions at our own cost, however, the improperly installed laminate is rubbing against the properly installed transition. The carpet we installed is not causing any movement or noise.   The laminate flooring must be repaired to stop the squeaking. We regret that we cannot service a floor that we did not install.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 12th and 13th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has offered to inspect and schedule service at the customer’s convenience. The customer has declined all service options. The local office has left a telephone message to discuss alternative options for resolution....

We look forward to speaking to the customer.

Complaint: [redacted]
I am rejecting this response because: I am not satisfied with the response
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday, June 25th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.Service was completed on September 14, 2017.

Complaint: [redacted]
I am rejecting this response because: Our carpet issues we fixed, but we have not received any information regarding the...

final price of the carpet. When we discussed with Diane at the Cleveland office after our original issues, she said on November 22nd that she would go to bat for us and talk with her manager about what we could do about the price of the carpet. She told us she would call back on Friday, November 24th. She did call, but with no response from her manager. She promised she would call back the following Wednesday on November 29th. She never called back. Since that time, we have dealt with an entire Saturday no call no show to fix our carpet in which we moved our furniture again, and another day off work to meet with a new contractor who we moved furniture for, but he told us the whole installation needed replaced. Then we scheduled that installation and Empire sent the original contractors whom we were told would not be working at our house again. They then proceeded to argue with us and said they could fix the errors instead of replacing the carpet because they did not want to replace it even though that was their work order. We again had to spend a long time on the phone with customer service. 
Sincerely,
Sharon [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and was able to reach an amicable resolution. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer regarding a reselection and reinstallation at a reduced price. The customer asked to be scheduled with a sales associate next week to review samples.

Complaint: [redacted]
I am rejecting this response because: I do thank Revdex.com for the service you provide. We try to resolve the matter faithfully, but we regretted the business would not do the same. There for I have no choice except to ask Revdex.com to close the case as unresolved matter.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Installation was completed as contracted in November 2016.  This includes installing quarter round trim onto pre-existing baseboards, which covers an expansion gap required for proper installation. This is the correct...

installation technique, and consistent with industry practice. The customer having wall base replaced is a site related issue unrelated to the flooring installation a year ago.

We appreciate the customer contacting us regarding his concerns. We regret the delay in the refund and any inconvenience that occurred as a result. We have spoken with the customer and advised that the refund for his cancelled order has been processed and issued back to his credit card. We...

appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns.We inspected the installed flooring and found it to be defective by installation. As such, we have offered warranty replacement with the same product at no cost to the customer under the labor warranty, or replacement with an...

upgraded product for the difference in price.We have also offered a full refund in lieu of replacement, allowing the customer to keep the installed product “as is.”