I purchased a $1,laptop from Dell with excellent reviews with the expectation that it would be able to perform multiple functions simultaneously for my son, who is about to start law schoolMy son has a disability which makes writing and typing very difficult, and I purchased this computer with the expectation that he would be able to run an extremely powerful text-to-speech software while also conducting internet research, among other tasks required to perform well in law schoolTherefore, we chose a computer with 16GB of RAM and a solid-state drive, so that it would be able to run those programs without any lag time or freezingWhile we are not technical experts, we assumed that the computer would be built to accommodate the amount of RAM we had paid significantly extra to have While the computer did in fact come with 16GB of RAM, the processor within the computer was incapable of processing anywhere close to even half of the 16GB we had expected it wouldThe co
I bought a laptop from Dell this June I also purchased next day support I had a processor fan stop working I contacted Dell and they confirmed the issue They Initially told me they could not provide next day support as contractually obligated to, but told me I they would dispatch a technician Monday On their web site, it says a person will be dispatched by friday 3pm, but it is now monday and I have not heard from anyone I contacted the company and was told that the part was on back order and they do not know when it will be fixed I emailed him right back and got an out of office message I paid for next day service and am now being told they don't know when they will fix my machine I am a small business reliant on my computer with a tax deadline monday It is why I pay for next day support I also have been threatedned several times by different people that, if I complain too much or file a complaint, they will cancel my service
Purchased a Dell XPS in April of this year, custom ordered it off the website From the beginning, the computer had issues with the docking station, not recognizing and losing connection constantly with external monitors After receiving a new dock, etc, problem still not resolved Then, a Dell Update was applied to my computer and made it impossible for me to even log in to the pc Returned laptop for repair, first time the beginning of February Warranty is in full effect until April It was returned to me with the operating system "reinstalled", but not fixed, and the docking issue was worse than ever The few times I could log in (the operating system error makes that hit or miss, I have to restart the computer until it finally lets me log in), the docking station would only recognize one monitor, and only as a duplicate monitor, it would not extend the desktop display I wrote back, telling ***, my contact at support that it wasn't fixed - and several days l
I dont know what is going wrong in my laptopThere are lot of problems I faced since I received the laptop from the repair depot The laptop is overheating (more than it used to be) and you can feel it all over the surface The fan is making a lot of noise (consistent) The system lags after the update The speed of the laptop has been considerably decreased Microsoft office always crashing Getting slower and slower after the update and also freezing after the update The battery works for like hours and it also shows on computer how much battery is remaining(For example, if at 85% then it will show hours remaining and sometimes less Gave for repair times I am really tired and annoyed of this laptop man and the service made the laptop even horrible I am having my finals right now and this thing is screwing me over for whatsoever reason Do something about this as soon as possible
I purchased a 40" Sony Smart TV from Dell Catalog Sales on 10/31/Product was not able to meet my needsCalled Dell Customer Service to begin the return processReceived confirmation email from Dell on November 13, 2015, Service Request Number [redacted] , stating the credit card would be issued a refund in approximately daysCalled on January 8, to inquire why taking so longIssued a additional Service Request number [redacted] and told that credit to the charge card would be expedited and take to daysCalled again on 2/1/and could not get a satisfactory explanation as to why the credit card has not been issued a refundCustomer service agent did give me a case number, [redacted] It has been over months and still no refund to the credit card
I purchased a $computer in October It was misdelivered and after a week of looking for a computer that was supposed delivered to my home, it was finally tracked down by much effort on my part The tape was compromised and my name scratched out on the label I refused to open it and was subsequently sent the one I have now which has malfunctioned every since I've had it I have contacted technical support on many occasions, they work on it and it continues to resume malfunctioning Dell will not replace it and obviously cannot fix it I have not dropped or damaged the system It just goes black as it did minutes and I have to turn the power all the way off and reboot This is disheartening since I paid it off in months and my work is constantly disrupted I have gotten no satisfaction from Dell
I order a brand new 65" LG TV from Dell I received a refurbished samsung when I received the correct replacement TV, the screen was broken when I received my 2nd replacement TV that screen was also broken I canceled the order completely and Dell still shipped a 3rd replacement they won't issue me a credit until they receive the TV back from the shipping company (Pilot) there has been "delay" after "delay" I have had agents refuse to connect me with their manager and hang up on me It has now been a month and the issue still has not been resolved
I bought a desktop from Dell in December and I have had nothing but problems with itFirst, the sales rep told me it was a new computer when I purchased but after I called to troubleshoot it they told me it was refurbishedSecond, I have spent untold hours with tech support trying to troubleshoot the computer but they can't seem to figure out what is wrong with it They had me ship the computer back to themThey even screwed that up because they had it going to a different stateI spent hours on the phone with Fedex trying to get it rerouted to the correct locationThe Dell repair center had the computer for two weeks and all they did was change the motherboardThey sent it back to me and it is doing the same thing where it just shuts off randomly by itselfThey should not have sold me a refurbished PC that they said was newI don't know what else to doI am getting absolutely no where with Dell
Dec 2016, I ordered a piece of junk laptop from Dell - which I had to file a BBB complaint about because Dell would not honor the price they quoted me for the trade in laptop to put towards the purchase price of the new junk laptop. With that laptop, I ordered a subscription to Microsoft 365. I returned that laptop about a week or so after I received it, and when I returned the laptop I cancelled my Microsoft 365 subscription, and later followed up with Dell Customer Care to confirm that the laptop was being refunded and my Microsoft 365 subscription was indeed cancelled. I was told that yes, the subscription was canceled and I would not be billed. I received an invoice tonight for a renewal charge for the Microsoft 365 subscription that I cancelled a year ago. I spent almost an hour on the phone - over several phone calls - with Dell customer care trying to get the subscription cancelled and a refund issued. I even attempted to use the Chat feature online with Dell and was not
I purchased a high end laptop computer in Dec There has been a Non-Stop slew of issues with this laptop I purchased an extended warrantyBest purchase of my lifeWhen that warranty ran out I purchased an additional a extended warrantyGood thing: I had to ship my computer out this timeAfter it was returned the issue was worse than when it left I called at ask them to have it repairedI asked what they could do to compensate me for having to o either reship for repair or wait for a repair man to come and maybe Finally fix it I asked theWhat they could do for me not being able to use this important piece of equipment I asked them to extend my extended warranty at no charge as this is an ON-GOING issue They told me I was out of luckThey were not interested in extending this warrantyI am not sure how else to ensure I have a working computer after this warranty runs out!!! I contacted them over a week ago to let them know it was NOT working and will
I tried to order a product from Dell as a holiday gift and it was estimated to arrive before ChristmasUnfortunately this obviously wasn't the case because on 12/21/I reached out to Dell.com Chat Customer Service and inquired about the orderThe Customer Service representative I was able to chat with did not help me at all and failed to answer any of my questionsI have obtained copies of all of my recent transcripts with Dell.comWhen I asked to speak with someone within management they told me one was not available and disconnected me
I ordered a Dell Latitude laptop computer with a touchscreen, but received a laptop without a touchscreenI called Dell and asked them to correct the problem and send me the computer that I had orderedI spend an hour on the phone getting bounced from department to department and each one basically said the same thing -- the computer won't let me send you the correct itemI was told that my best option would be to return the computer, wait days for a refund, then purchase the correct computer While I was on the phone (for minutes), I figured out why Dell was having such a problem doing the right thingThe description for my computer differs depending on the system they are looking atThe website and the email confirmation that I received from Dell say that computer is touchscreenHowever, the exact same item # shows up as non-touch in the return systemClearly, they have a problem here that is misleading customersSadly, when I described what I was seeing, no one seemed to care This is terrible customer service and I am amazed that Dell is completely unable to fix a seemingly simple issueI will not business with a company that isn't willing to correct their own mistakes
I bought a computer in early JanuaryWithin the first few days the fan kept blowing at full speed and would not stop (Heatsink issues)After three failed attempts with Dell support to fix the problem within two weeks they told me they were going to send me an exchange computerI got the new computer (Service # [redacted] ) and within the few first days it was having the same issue so within a week and after more failed attempts to fix it with Dell support, I had to send it back to them for repairWhile at repair they told be turn around should of been within daysIt was not and after the day period I asked for a refund, they said no because the request was not within the first days of purchaseI explained that I did not have the computer to evaluate it for days (first computer for about weeks and the second for about a week) and feel I should be refundedThey still denied my request Since receiving the new computer back, within a few weeks I have had to work with De
My XPS laptop is among a large number of units affected by defective batteriesAfter a similarly difficult battle last year, Dell agreed to send me a replacement battery to install myselfThis new battery has proven to also be defectiveIn attempting to obtain another replacement (which I offered to install myself and return the old battery), each Dell representative I have been put in contact with has been incredibly hostile, aggressive, and uncooperative There is clearly a trend of these agents blatantly lying to customers in order to expedite shutting down their casesEach agent will claim they have no supervisor you can speak withAs well, it is incredibly common for them to aggressively yell over you and interrupt you so you cannot explain your issue, then they will unfoundedly claim that you are being uncooperative and therefore they must end the call Two agents in particular, [redacted] (Senior Support Resolver) and [redacted] (Executive Resolver and
I purchased a Dell XPS on June and since my receipt of the laptop on July Since receipt of my laptop is has made a notable scratching/hissing noise from the electronics, which is too loud to work withThe problem, called coil whine, is common problem with this line of laptops which can be found online when searching for "XPS coil whine"I submitted my laptop to be repaired to fix the issue on October There have been repairs in total The first repair, involved me sending Dell the laptop to their factoriesThis resulted in them sending the laptop back to me with the same coil whine issue and stripped internal screwsI asked for repair again The second repair attempt involved Dell sending their own technician to my apartment to attempt to fix the issueThe technician discovered that the first attempt at repair winded up breaking a part of the laptop internally, specifically stripping screws that were crucial to the repair, and therefore could not co
I bought e dell monitor Umonitor on may the monitor wasnt working properlyi called tech support on june 3,after two hours of troubleshooting,the technician agreed that the monitor has to be replaced.after verifying the receipt,the technician told me iwas entitled to a new monitor (model U 2415), since it was within days of purchaseI was given a service request number [redacted] and a dispatch number of [redacted] after not receiving the monitor ,I inquired as to what was the delay,and the technician said that the dispatch number did not produce a tracking numberthe technician then gave me a new dispatch number which was [redacted] ., and told me I would receive the monitor with overnight shippingits been almost two weeks,and almost emails to support,I still have not rteceived anything
I work for a large university and keep receiving invoices in my email account for items that I did not orderThis has been going on for multiple years nowI have contacted Dell several times to ask them to stop, but they keep coming
Order placed on Nov (Dell Order Has Been Confirmed for Order Number: [redacted] for Dell Purchase ID: [redacted] ) On receipt the machine had problems that were reported under the following ticket numbers From Dell Technical Support | Ref - Service Request Number : [redacted] RE: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] RE: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] Dell service Request# [redacted] Dell service Request# [redacted]
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on). The computer hasn't worked right from day one. After finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks ago. I was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed on. In the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him only. In fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission to. I finally gave up deciding to wait to see if they did in fact fix his computer. Low an
On 2/4/at 10:44pm PST purchase order [redacted] was placed on Dell.com (please note order was for only $- $paid for with gift card, $paid for with credit card) Order should have arrived next business day, but when it didn't arrive I called into customer service This started the most ridiculous customer service experience of my life At first I was told it was a credit card issue and I spent several hours on the phone and was assured order was fixed After several more days I still didn't have my order I then decided to try email and was told to call another number After several hours they said there was an issue with the gift card I used and transferred me to another number (at which time system hung up on me) I cannot understand this Gift card expiration date was 2/4/and my order was placed at 10:46pm PST I've now spent hours on the phone, written several emails, and representatives are unwilling to help me "Unwilling" might be the wrong word
I purchased a $1,laptop from Dell with excellent reviews with the expectation that it would be able to perform multiple functions simultaneously for my son, who is about to start law schoolMy son has a disability which makes writing and typing very difficult, and I purchased this computer with the expectation that he would be able to run an extremely powerful text-to-speech software while also conducting internet research, among other tasks required to perform well in law schoolTherefore, we chose a computer with 16GB of RAM and a solid-state drive, so that it would be able to run those programs without any lag time or freezingWhile we are not technical experts, we assumed that the computer would be built to accommodate the amount of RAM we had paid significantly extra to have While the computer did in fact come with 16GB of RAM, the processor within the computer was incapable of processing anywhere close to even half of the 16GB we had expected it wouldThe co
I bought a laptop from Dell this June I also purchased next day support I had a processor fan stop working I contacted Dell and they confirmed the issue They Initially told me they could not provide next day support as contractually obligated to, but told me I they would dispatch a technician Monday On their web site, it says a person will be dispatched by friday 3pm, but it is now monday and I have not heard from anyone I contacted the company and was told that the part was on back order and they do not know when it will be fixed I emailed him right back and got an out of office message I paid for next day service and am now being told they don't know when they will fix my machine I am a small business reliant on my computer with a tax deadline monday It is why I pay for next day support I also have been threatedned several times by different people that, if I complain too much or file a complaint, they will cancel my service
Purchased a Dell XPS in April of this year, custom ordered it off the website From the beginning, the computer had issues with the docking station, not recognizing and losing connection constantly with external monitors After receiving a new dock, etc, problem still not resolved Then, a Dell Update was applied to my computer and made it impossible for me to even log in to the pc Returned laptop for repair, first time the beginning of February Warranty is in full effect until April It was returned to me with the operating system "reinstalled", but not fixed, and the docking issue was worse than ever The few times I could log in (the operating system error makes that hit or miss, I have to restart the computer until it finally lets me log in), the docking station would only recognize one monitor, and only as a duplicate monitor, it would not extend the desktop display I wrote back, telling ***, my contact at support that it wasn't fixed - and several days l
I dont know what is going wrong in my laptopThere are lot of problems I faced since I received the laptop from the repair depot The laptop is overheating (more than it used to be) and you can feel it all over the surface The fan is making a lot of noise (consistent) The system lags after the update The speed of the laptop has been considerably decreased Microsoft office always crashing Getting slower and slower after the update and also freezing after the update The battery works for like hours and it also shows on computer how much battery is remaining(For example, if at 85% then it will show hours remaining and sometimes less Gave for repair times I am really tired and annoyed of this laptop man and the service made the laptop even horrible I am having my finals right now and this thing is screwing me over for whatsoever reason Do something about this as soon as possible
I purchased a 40" Sony Smart TV from Dell Catalog Sales on 10/31/Product was not able to meet my needsCalled Dell Customer Service to begin the return processReceived confirmation email from Dell on November 13, 2015, Service Request Number [redacted] , stating the credit card would be issued a refund in approximately daysCalled on January 8, to inquire why taking so longIssued a additional Service Request number [redacted] and told that credit to the charge card would be expedited and take to daysCalled again on 2/1/and could not get a satisfactory explanation as to why the credit card has not been issued a refundCustomer service agent did give me a case number, [redacted] It has been over months and still no refund to the credit card
I purchased a $computer in October It was misdelivered and after a week of looking for a computer that was supposed delivered to my home, it was finally tracked down by much effort on my part The tape was compromised and my name scratched out on the label I refused to open it and was subsequently sent the one I have now which has malfunctioned every since I've had it I have contacted technical support on many occasions, they work on it and it continues to resume malfunctioning Dell will not replace it and obviously cannot fix it I have not dropped or damaged the system It just goes black as it did minutes and I have to turn the power all the way off and reboot This is disheartening since I paid it off in months and my work is constantly disrupted I have gotten no satisfaction from Dell
I order a brand new 65" LG TV from Dell I received a refurbished samsung when I received the correct replacement TV, the screen was broken when I received my 2nd replacement TV that screen was also broken I canceled the order completely and Dell still shipped a 3rd replacement they won't issue me a credit until they receive the TV back from the shipping company (Pilot) there has been "delay" after "delay" I have had agents refuse to connect me with their manager and hang up on me It has now been a month and the issue still has not been resolved
I bought a desktop from Dell in December and I have had nothing but problems with itFirst, the sales rep told me it was a new computer when I purchased but after I called to troubleshoot it they told me it was refurbishedSecond, I have spent untold hours with tech support trying to troubleshoot the computer but they can't seem to figure out what is wrong with it They had me ship the computer back to themThey even screwed that up because they had it going to a different stateI spent hours on the phone with Fedex trying to get it rerouted to the correct locationThe Dell repair center had the computer for two weeks and all they did was change the motherboardThey sent it back to me and it is doing the same thing where it just shuts off randomly by itselfThey should not have sold me a refurbished PC that they said was newI don't know what else to doI am getting absolutely no where with Dell
Dec 2016, I ordered a piece of junk laptop from Dell - which I had to file a BBB complaint about because Dell would not honor the price they quoted me for the trade in laptop to put towards the purchase price of the new junk laptop. With that laptop, I ordered a subscription to Microsoft 365. I returned that laptop about a week or so after I received it, and when I returned the laptop I cancelled my Microsoft 365 subscription, and later followed up with Dell Customer Care to confirm that the laptop was being refunded and my Microsoft 365 subscription was indeed cancelled. I was told that yes, the subscription was canceled and I would not be billed. I received an invoice tonight for a renewal charge for the Microsoft 365 subscription that I cancelled a year ago. I spent almost an hour on the phone - over several phone calls - with Dell customer care trying to get the subscription cancelled and a refund issued. I even attempted to use the Chat feature online with Dell and was not
I purchased a high end laptop computer in Dec There has been a Non-Stop slew of issues with this laptop I purchased an extended warrantyBest purchase of my lifeWhen that warranty ran out I purchased an additional a extended warrantyGood thing: I had to ship my computer out this timeAfter it was returned the issue was worse than when it left I called at ask them to have it repairedI asked what they could do to compensate me for having to o either reship for repair or wait for a repair man to come and maybe Finally fix it I asked theWhat they could do for me not being able to use this important piece of equipment I asked them to extend my extended warranty at no charge as this is an ON-GOING issue They told me I was out of luckThey were not interested in extending this warrantyI am not sure how else to ensure I have a working computer after this warranty runs out!!! I contacted them over a week ago to let them know it was NOT working and will
I tried to order a product from Dell as a holiday gift and it was estimated to arrive before ChristmasUnfortunately this obviously wasn't the case because on 12/21/I reached out to Dell.com Chat Customer Service and inquired about the orderThe Customer Service representative I was able to chat with did not help me at all and failed to answer any of my questionsI have obtained copies of all of my recent transcripts with Dell.comWhen I asked to speak with someone within management they told me one was not available and disconnected me
I ordered a Dell Latitude laptop computer with a touchscreen, but received a laptop without a touchscreenI called Dell and asked them to correct the problem and send me the computer that I had orderedI spend an hour on the phone getting bounced from department to department and each one basically said the same thing -- the computer won't let me send you the correct itemI was told that my best option would be to return the computer, wait days for a refund, then purchase the correct computer While I was on the phone (for minutes), I figured out why Dell was having such a problem doing the right thingThe description for my computer differs depending on the system they are looking atThe website and the email confirmation that I received from Dell say that computer is touchscreenHowever, the exact same item # shows up as non-touch in the return systemClearly, they have a problem here that is misleading customersSadly, when I described what I was seeing, no one seemed to care This is terrible customer service and I am amazed that Dell is completely unable to fix a seemingly simple issueI will not business with a company that isn't willing to correct their own mistakes
I bought a computer in early JanuaryWithin the first few days the fan kept blowing at full speed and would not stop (Heatsink issues)After three failed attempts with Dell support to fix the problem within two weeks they told me they were going to send me an exchange computerI got the new computer (Service # [redacted] ) and within the few first days it was having the same issue so within a week and after more failed attempts to fix it with Dell support, I had to send it back to them for repairWhile at repair they told be turn around should of been within daysIt was not and after the day period I asked for a refund, they said no because the request was not within the first days of purchaseI explained that I did not have the computer to evaluate it for days (first computer for about weeks and the second for about a week) and feel I should be refundedThey still denied my request Since receiving the new computer back, within a few weeks I have had to work with De
My XPS laptop is among a large number of units affected by defective batteriesAfter a similarly difficult battle last year, Dell agreed to send me a replacement battery to install myselfThis new battery has proven to also be defectiveIn attempting to obtain another replacement (which I offered to install myself and return the old battery), each Dell representative I have been put in contact with has been incredibly hostile, aggressive, and uncooperative There is clearly a trend of these agents blatantly lying to customers in order to expedite shutting down their casesEach agent will claim they have no supervisor you can speak withAs well, it is incredibly common for them to aggressively yell over you and interrupt you so you cannot explain your issue, then they will unfoundedly claim that you are being uncooperative and therefore they must end the call Two agents in particular, [redacted] (Senior Support Resolver) and [redacted] (Executive Resolver and
I purchased a Dell XPS on June and since my receipt of the laptop on July Since receipt of my laptop is has made a notable scratching/hissing noise from the electronics, which is too loud to work withThe problem, called coil whine, is common problem with this line of laptops which can be found online when searching for "XPS coil whine"I submitted my laptop to be repaired to fix the issue on October There have been repairs in total The first repair, involved me sending Dell the laptop to their factoriesThis resulted in them sending the laptop back to me with the same coil whine issue and stripped internal screwsI asked for repair again The second repair attempt involved Dell sending their own technician to my apartment to attempt to fix the issueThe technician discovered that the first attempt at repair winded up breaking a part of the laptop internally, specifically stripping screws that were crucial to the repair, and therefore could not co
I bought e dell monitor Umonitor on may the monitor wasnt working properlyi called tech support on june 3,after two hours of troubleshooting,the technician agreed that the monitor has to be replaced.after verifying the receipt,the technician told me iwas entitled to a new monitor (model U 2415), since it was within days of purchaseI was given a service request number [redacted] and a dispatch number of [redacted] after not receiving the monitor ,I inquired as to what was the delay,and the technician said that the dispatch number did not produce a tracking numberthe technician then gave me a new dispatch number which was [redacted] ., and told me I would receive the monitor with overnight shippingits been almost two weeks,and almost emails to support,I still have not rteceived anything
I work for a large university and keep receiving invoices in my email account for items that I did not orderThis has been going on for multiple years nowI have contacted Dell several times to ask them to stop, but they keep coming
Order placed on Nov (Dell Order Has Been Confirmed for Order Number: [redacted] for Dell Purchase ID: [redacted] ) On receipt the machine had problems that were reported under the following ticket numbers From Dell Technical Support | Ref - Service Request Number : [redacted] RE: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] RE: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] Dell service Request# [redacted] Dell service Request# [redacted]
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on). The computer hasn't worked right from day one. After finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks ago. I was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed on. In the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him only. In fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission to. I finally gave up deciding to wait to see if they did in fact fix his computer. Low an
On 2/4/at 10:44pm PST purchase order [redacted] was placed on Dell.com (please note order was for only $- $paid for with gift card, $paid for with credit card) Order should have arrived next business day, but when it didn't arrive I called into customer service This started the most ridiculous customer service experience of my life At first I was told it was a credit card issue and I spent several hours on the phone and was assured order was fixed After several more days I still didn't have my order I then decided to try email and was told to call another number After several hours they said there was an issue with the gift card I used and transferred me to another number (at which time system hung up on me) I cannot understand this Gift card expiration date was 2/4/and my order was placed at 10:46pm PST I've now spent hours on the phone, written several emails, and representatives are unwilling to help me "Unwilling" might be the wrong word