Hello, On May 2017, I purchased Samsung sand cover and the warranty plan I had a chat conversation with the agent who sold me the warranty I was told that the warranty would cover both the Sand the case Today, I contacted Dell and after three hours of being transferred they gave me the number to Assurance to file a claim The person at Assurance said that in this case Dell has to resolve this matter because the warranty did not cover the case And the warranty Dell sold me for the Samsung tablet was not the correct one When I contacted Dell back after that Assurance agent had also said that they would not cover a claim for the Samsung sbecause the warranty that Dell sold me did was not the same as the value of the item I have the chat session from Dell for the transaction in which I bought the warranty I stated that I did not want to buy a warranty that would not cover the items The Dell agent repeatedly stated, the warranty which he was selling me was the
I bought a Dell laptop in March and in August it suddenly wouldn't chargeDell tried to tell me it wasn't under warranty but I didn't damage the computer, therefor I didn't think I should have to pay to fix itI finally was able get someone to look at it and they repaired itNow I am having issues again with it not charging againI have tried contacting the man I worked with the first time twice and he won't respond to my emails, I know he gets them because I get his out of office
I bought a Dell XPS in June Since that time it has worked sporadicallyI have spent over hours in tech calls with Dell's technical support in IndiaI have purchased the Premium warrantyI have totally reinstalled the computer's Window's softwareThe computer is freezing multiple times a day and the Premium support has not resolved the problem
My parents purchased a Dell laptop for my daughter on June 1, as a graduation present Three weeks ago the laptop would no longer start up The product was registered when my daughter brought it home and was to have a one year warranty so she contacted Dell Who show the product as registered on July 4, The original receipt could not be located but my parents still had a copy of the credit card statement which was not enough for Dell So [redacted] attempted to find it in their local store system but couldn't since it was close to a year old [redacted] gave us a number for their receipt recovery team who was able to locate the receipt and all required information Dell then refused to accept that as well After many rude customer service representatives and calls to [redacted] their hands were tied as it wasn't their product and Dell carried the warranty After literally walking Dell through the receipt from [redacted] ***'s receipt recovery team, all of the informatio
I purchased a Dell Laptop last yearIt is still under the month warrantyJust a few weeks ago, it just stopped chargingIt would not power on at allI contacted Dell and was told to send it inI later recieved an email saying that there was liquid spillage to the motherboard and it would be $to fix itI never spilt anything near the laptopI then asked for proof and they sent a pic that showed a pin sized smudge on a single keyboardThey refuse to back their warranty
I purchased a Dell Inspirion on 03/01/It had to be built and I was waiting for it to arrive, which was perfectly fine I woke up on 03/11/to see that Dell had finally charged the $for my laptopLater that day I check again and dell had charged me AGAIN, this time for 1046.37, leaving me a whopping in my account Customer service is not open on the weekends, so I in effect have to wait while dell holds hostage ALL of my money for bills, food and gas until someone can help me on Monday, while I am at work and unable to call them I called every number I can find AND spoke to someone on their chat appI was told to "Wait until monday" Let me point out, the SALES department is open so they are willing to TAKE your moneyBut if they double dip and take all of your income for the month, there is no one around to help with that situation
I have been a customer of Dell for almost yearsI ordered a laptop from Dell on 1/14/I received it on 1/18/After three weeks, I started having power problemsI contacted customer service and after many attempts I finally got a tech on the line who tried to diagnose the problemHe applied some fixes but said he found no problem with the batteryAfter we hung up, my rebooted computer said it didn't recognize the A/C adapterI told him that was one of the error messages I'd been gettingNo one offered an exchange or return, so after several attempts at chat, email, phone, I decided to put in a return requestNothing happenedI called, chatted and emailed againFinally, on Monday 2/18/16, I got a rep on the phone who said she saw all my communications via chat, email, phone and that no one had offered me a chance to return itShe said she was going to initiate this and I would receive a return label from UPS in 24-hoursI never received itI emailed backThey sai
Bought a Dell Inprion(7559) and I am having known issues with it and have called tech support numerous times with no luckThey changed the case about a month after I bought it because on known case issues with the case seperating, Also having issues with cooling fans and the AC adapterThe updated model the does not have the same issues that the doesThe case seperating and hinge issues are know by dell and the community and there are muliple customer complaints
An absolutely horrendous experienceAfter using the products from Dell in my family and business for years, they have finally managed to completely erase all that from my memoryThis experience is one I will NEVER forgive or forgetI WILL share this on every possible social network site I can find! I WILL NEVER USE DELL AGAIN due to this experienceOn 10/I ordered a computer for my son (16)He was going to pay for 100% of itHe had issues with his card so my wife and tried to splitHer card accepted $My card rejected the $remainderI thought it was me! But no, Dell charged my card on different occasions in small amounts that totaled $2,906!!!! So, MC obviously shut my card off for fraud alert! 21X!?!?!?! Then the real fun began...on 10/I spent hours (11:30-4:30) on the phone with Dell TRYING TO PAY THEM! No successAnd, not just hours, but hours of being transferred - at least 20x! Then the end result was always the same...back to starting from scratch becasue they did not actually send me to the next level, they sent me to the start every time! If they gave their CSR's the ability to run a problem through from start to finish and OWN the issue instead of handing it off, we would not be here nowSo, it's now 10/13, I have no order number (they keep asking me for one though!) I have no computer, I have charged on my MC and they have shut it down and my son needed this yesterdayGood bye Dell - YOU SUCK! P.SI work for RealogyThey use Dell products with over 5,000+ usersWell, I will make it my mission that we no longer use them
I purchased a new laptop, ugraded memory and some accessories from Dell in May Upon initial use the laptop almost always had me wait as it loaded updates when I would use it I figured since it was a new laptop this was part of the setup yet Well every time I use it I experience this along with incredibly slow processing and login I've also experienced it where I'm using the laptop and everything on the screen shakes until I restart it The restart process is long! I have called technical support several times and they have told me they can't replicate the issue, never had the issue before or the computer is brand new so there is nothing wrong In October I decided to call Dell and try and do a return After minutes of being on hold I was told it was past the return window After explaining all of my issues I'm experiencing and that there must be a warranty on the product I was told each time I experience the issues I must call in and work with technical support, I
I purchased a Dell Inspiron series laptop September 8, from the Veterans Canteen at the Phoenix VA HospitalWhen setting up my laptop I was unable to use the mouse, or keys to perform any functionsI asked my brother to look into the issue, and he couldn't figure out why my laptop did not work so I called Dell October 1, to report the issueI expressed my frustrations at the laptop not being functional during it's initial setup, before any useThe representative I spoke to on the phone was able to resolve the issue, but did not inform me that I could send the laptop in for replacement within the first days after its purchase should I have any more issuesI have continued to have issues with the laptop-namely, it crashes on a regular basis while I am using itI use the laptop almost daily, and with just about every use it will crashI have called Dell to have the laptop troubleshooted, and have spent up to THREE hours on the phone with their diagnostics team
Computer is within warranty, however, it's had multiple issues to include crashing, freezing, not having restore points and unable to back upDell refused to replace it for a new computerTroubleshooting, with remote access, has been recurrent but to no avail since the computer appears to be failing again and had caused me a back flair up due to sitting with Dell for over hours of troubleshootingFurthermore, their Resolution Team had no viable resolution for meDue to the reoccurring problems amounting consistently to almost one year, I am requesting a new, functioning computer as soos as possible Duaba ***
February 9 ,I ordered a printer on the dell website. The price is $ 27.69. February 13, I received a mail from dell that delayed shipping. The same day dell mail to me that canceled my order because the price is wrong. dell company violate a treaty
This is regarding my Dell Inspiron model All-in-one computer that I purchased new in April On Saturday, June 30, 2018, I received a notice from Dell Support Assistant saying there were Bios driver updates I needed to download I clicked on the link and it took me to a page where I was told to 1) close out all other processes and 2) to be sure not to turn off my computer during the installation process I did exactly as directed and closed out the other open processes (eBay, Yahoo and Facebook) I then clicked on the "install" button and left the room When I returned to my office the computer was off and would not turn back on So I called Dell and was directed to the out-of-warranty unit since my computer was months past the warranty period They asked me several questions, and had me try different things to get my computer started After none of those worked I was told my motherboard was damaged, and for $I could ship it to DELL to have them look at it W
My name is [redacted] on Jun 06, 2015, I bought a Dell XPS touchscreen laptop, service tag [redacted] Little did I know that only months after my (half-year) warranty expired, the logic board in the computer that I bought would unexpectedly break I only use my computer for watching Netflix, typing, and browsing the news / Facebook One night, I tried to searching on Google, but I couldn't because my keyboard couldn't type most keys The touchscreen stopped working as well Even after I disabled the touchscreen and added an external keyboard, the keyboard wouldn't work I then did a full system reset, but that didn't fix the problem I re-downloaded the bios for the computer, which fixed the problem for about three hours, before the problem returnedThe issue is evidently a hardware issue, and most likely a logic board or operating system failure Most logic boards cost as much as a new computer, so my only options were to either send the computer back to be fixed, o
I purchased my laptop in August and recently I had issues with the screenI called tech support for help and they try to solve the issue over the phoneThey finally came up with the conclussion that all I needed was to replace the screen and that there was not an issue with the motherboardThey sent a tech to repair the screen and on the first visit he realized they orderded the wrong partHe them returned for a second time and agian he had the wrong part againCame out a 3rd time wrong part again but this time he detroyed the motherboard as well as as the outer part of my laptop and informed me that he needed to order the part for the screen as well as the motherboardI have been trying for dell to exchange my laptop but not only are they refusing but I have not had anyone done the repair to my laptopThis has been ongoing for weeks nowI use this laptop for business and I have lost money, time and my saved filesPlease advise as to what kind of action I could take t
I purchased a laptop computer MayI purchased a "year premium support" package for an additional $I have used computer very little (couple of hours total) since purchase, but already experiencing issues with it freezing upI have spent over hours of my time trying to get ahold of someone to assist, but all I get is transferred or cut offAll calls are routed to India or the PhilippinesThe Service Tag from the computer does NOT match the proper service I have for the purchaseIf the representative puts in my customer order number, they are able to see that I purchased the premium supportBUT trying to get someone from premium to see that, is IMPOSSIBLE! I have asked for a supervisor multimple times but get NOWHERE!
I purchased a Dell Inspiron laptop from Costco on 8/14/ On 11/29/2017, I called Costco concierge services to report that one of the laptop hinges was defective and was warping and unnaturally stressing the computer case Concierge services was able to contact Dell support They had to spend minutes getting me in touch with Dell support because Dell kept wanting to transfer them to Out of Warranty support ( my laptop at the time was just over months old ) I was then connected to the appropriate support individual who tried to say that the issue was my fault for a drop I told him this was and that I could send pictures that would clearly show the defect of the hinge and prove no exterior damage I sent the photos on 11/30/requesting that they honor the warranty and fix the hinge Although I was told I would get a response the next day, I asked for a response in a follemail on 12/8/ I received an email response with the following: "Thank you for
DELL diagnosed a software problem with our DELL laptop, telling us they could fix the problem but that we had to purchase a service warranty in order for them to do the repairWe purchased the service warranty on January 29, for $ We made repeated calls to the service tech line and many attempts over many hours over many days were made at repairing the issue, all of them unsuccessful at fixing our laptopAfter each call we received an email from Customer Service asking how satisfied we wereThere were many responses from us to Customer Service that we were dissatisfied with the lack of repair Eventually we were told that they could not repair it unless we purchased a copy of the operating system, which we refused to doWe saw no reason to throw good money after badThey said that they could do no more to help us, and we have an email saying so On February we made a call and
Purchased a high end computer with a year premium warranty The computer is currently on the 5th motherboard replacement I had to buy an extended warranty due to the uncertainty of the PC Now Dell has determined it is not repairable because the motherboards keep going our and no longer stock this system so I have to take someone else's refurbished computer when I paid for a new operating computer
Hello, On May 2017, I purchased Samsung sand cover and the warranty plan I had a chat conversation with the agent who sold me the warranty I was told that the warranty would cover both the Sand the case Today, I contacted Dell and after three hours of being transferred they gave me the number to Assurance to file a claim The person at Assurance said that in this case Dell has to resolve this matter because the warranty did not cover the case And the warranty Dell sold me for the Samsung tablet was not the correct one When I contacted Dell back after that Assurance agent had also said that they would not cover a claim for the Samsung sbecause the warranty that Dell sold me did was not the same as the value of the item I have the chat session from Dell for the transaction in which I bought the warranty I stated that I did not want to buy a warranty that would not cover the items The Dell agent repeatedly stated, the warranty which he was selling me was the
I bought a Dell laptop in March and in August it suddenly wouldn't chargeDell tried to tell me it wasn't under warranty but I didn't damage the computer, therefor I didn't think I should have to pay to fix itI finally was able get someone to look at it and they repaired itNow I am having issues again with it not charging againI have tried contacting the man I worked with the first time twice and he won't respond to my emails, I know he gets them because I get his out of office
I bought a Dell XPS in June Since that time it has worked sporadicallyI have spent over hours in tech calls with Dell's technical support in IndiaI have purchased the Premium warrantyI have totally reinstalled the computer's Window's softwareThe computer is freezing multiple times a day and the Premium support has not resolved the problem
My parents purchased a Dell laptop for my daughter on June 1, as a graduation present Three weeks ago the laptop would no longer start up The product was registered when my daughter brought it home and was to have a one year warranty so she contacted Dell Who show the product as registered on July 4, The original receipt could not be located but my parents still had a copy of the credit card statement which was not enough for Dell So [redacted] attempted to find it in their local store system but couldn't since it was close to a year old [redacted] gave us a number for their receipt recovery team who was able to locate the receipt and all required information Dell then refused to accept that as well After many rude customer service representatives and calls to [redacted] their hands were tied as it wasn't their product and Dell carried the warranty After literally walking Dell through the receipt from [redacted] ***'s receipt recovery team, all of the informatio
I purchased a Dell Laptop last yearIt is still under the month warrantyJust a few weeks ago, it just stopped chargingIt would not power on at allI contacted Dell and was told to send it inI later recieved an email saying that there was liquid spillage to the motherboard and it would be $to fix itI never spilt anything near the laptopI then asked for proof and they sent a pic that showed a pin sized smudge on a single keyboardThey refuse to back their warranty
I purchased a Dell Inspirion on 03/01/It had to be built and I was waiting for it to arrive, which was perfectly fine I woke up on 03/11/to see that Dell had finally charged the $for my laptopLater that day I check again and dell had charged me AGAIN, this time for 1046.37, leaving me a whopping in my account Customer service is not open on the weekends, so I in effect have to wait while dell holds hostage ALL of my money for bills, food and gas until someone can help me on Monday, while I am at work and unable to call them I called every number I can find AND spoke to someone on their chat appI was told to "Wait until monday" Let me point out, the SALES department is open so they are willing to TAKE your moneyBut if they double dip and take all of your income for the month, there is no one around to help with that situation
I have been a customer of Dell for almost yearsI ordered a laptop from Dell on 1/14/I received it on 1/18/After three weeks, I started having power problemsI contacted customer service and after many attempts I finally got a tech on the line who tried to diagnose the problemHe applied some fixes but said he found no problem with the batteryAfter we hung up, my rebooted computer said it didn't recognize the A/C adapterI told him that was one of the error messages I'd been gettingNo one offered an exchange or return, so after several attempts at chat, email, phone, I decided to put in a return requestNothing happenedI called, chatted and emailed againFinally, on Monday 2/18/16, I got a rep on the phone who said she saw all my communications via chat, email, phone and that no one had offered me a chance to return itShe said she was going to initiate this and I would receive a return label from UPS in 24-hoursI never received itI emailed backThey sai
Bought a Dell Inprion(7559) and I am having known issues with it and have called tech support numerous times with no luckThey changed the case about a month after I bought it because on known case issues with the case seperating, Also having issues with cooling fans and the AC adapterThe updated model the does not have the same issues that the doesThe case seperating and hinge issues are know by dell and the community and there are muliple customer complaints
An absolutely horrendous experienceAfter using the products from Dell in my family and business for years, they have finally managed to completely erase all that from my memoryThis experience is one I will NEVER forgive or forgetI WILL share this on every possible social network site I can find! I WILL NEVER USE DELL AGAIN due to this experienceOn 10/I ordered a computer for my son (16)He was going to pay for 100% of itHe had issues with his card so my wife and tried to splitHer card accepted $My card rejected the $remainderI thought it was me! But no, Dell charged my card on different occasions in small amounts that totaled $2,906!!!! So, MC obviously shut my card off for fraud alert! 21X!?!?!?! Then the real fun began...on 10/I spent hours (11:30-4:30) on the phone with Dell TRYING TO PAY THEM! No successAnd, not just hours, but hours of being transferred - at least 20x! Then the end result was always the same...back to starting from scratch becasue they did not actually send me to the next level, they sent me to the start every time! If they gave their CSR's the ability to run a problem through from start to finish and OWN the issue instead of handing it off, we would not be here nowSo, it's now 10/13, I have no order number (they keep asking me for one though!) I have no computer, I have charged on my MC and they have shut it down and my son needed this yesterdayGood bye Dell - YOU SUCK! P.SI work for RealogyThey use Dell products with over 5,000+ usersWell, I will make it my mission that we no longer use them
I purchased a new laptop, ugraded memory and some accessories from Dell in May Upon initial use the laptop almost always had me wait as it loaded updates when I would use it I figured since it was a new laptop this was part of the setup yet Well every time I use it I experience this along with incredibly slow processing and login I've also experienced it where I'm using the laptop and everything on the screen shakes until I restart it The restart process is long! I have called technical support several times and they have told me they can't replicate the issue, never had the issue before or the computer is brand new so there is nothing wrong In October I decided to call Dell and try and do a return After minutes of being on hold I was told it was past the return window After explaining all of my issues I'm experiencing and that there must be a warranty on the product I was told each time I experience the issues I must call in and work with technical support, I
I purchased a Dell Inspiron series laptop September 8, from the Veterans Canteen at the Phoenix VA HospitalWhen setting up my laptop I was unable to use the mouse, or keys to perform any functionsI asked my brother to look into the issue, and he couldn't figure out why my laptop did not work so I called Dell October 1, to report the issueI expressed my frustrations at the laptop not being functional during it's initial setup, before any useThe representative I spoke to on the phone was able to resolve the issue, but did not inform me that I could send the laptop in for replacement within the first days after its purchase should I have any more issuesI have continued to have issues with the laptop-namely, it crashes on a regular basis while I am using itI use the laptop almost daily, and with just about every use it will crashI have called Dell to have the laptop troubleshooted, and have spent up to THREE hours on the phone with their diagnostics team
Computer is within warranty, however, it's had multiple issues to include crashing, freezing, not having restore points and unable to back upDell refused to replace it for a new computerTroubleshooting, with remote access, has been recurrent but to no avail since the computer appears to be failing again and had caused me a back flair up due to sitting with Dell for over hours of troubleshootingFurthermore, their Resolution Team had no viable resolution for meDue to the reoccurring problems amounting consistently to almost one year, I am requesting a new, functioning computer as soos as possible Duaba ***
February 9 ,I ordered a printer on the dell website. The price is $ 27.69. February 13, I received a mail from dell that delayed shipping. The same day dell mail to me that canceled my order because the price is wrong. dell company violate a treaty
This is regarding my Dell Inspiron model All-in-one computer that I purchased new in April On Saturday, June 30, 2018, I received a notice from Dell Support Assistant saying there were Bios driver updates I needed to download I clicked on the link and it took me to a page where I was told to 1) close out all other processes and 2) to be sure not to turn off my computer during the installation process I did exactly as directed and closed out the other open processes (eBay, Yahoo and Facebook) I then clicked on the "install" button and left the room When I returned to my office the computer was off and would not turn back on So I called Dell and was directed to the out-of-warranty unit since my computer was months past the warranty period They asked me several questions, and had me try different things to get my computer started After none of those worked I was told my motherboard was damaged, and for $I could ship it to DELL to have them look at it W
My name is [redacted] on Jun 06, 2015, I bought a Dell XPS touchscreen laptop, service tag [redacted] Little did I know that only months after my (half-year) warranty expired, the logic board in the computer that I bought would unexpectedly break I only use my computer for watching Netflix, typing, and browsing the news / Facebook One night, I tried to searching on Google, but I couldn't because my keyboard couldn't type most keys The touchscreen stopped working as well Even after I disabled the touchscreen and added an external keyboard, the keyboard wouldn't work I then did a full system reset, but that didn't fix the problem I re-downloaded the bios for the computer, which fixed the problem for about three hours, before the problem returnedThe issue is evidently a hardware issue, and most likely a logic board or operating system failure Most logic boards cost as much as a new computer, so my only options were to either send the computer back to be fixed, o
I purchased my laptop in August and recently I had issues with the screenI called tech support for help and they try to solve the issue over the phoneThey finally came up with the conclussion that all I needed was to replace the screen and that there was not an issue with the motherboardThey sent a tech to repair the screen and on the first visit he realized they orderded the wrong partHe them returned for a second time and agian he had the wrong part againCame out a 3rd time wrong part again but this time he detroyed the motherboard as well as as the outer part of my laptop and informed me that he needed to order the part for the screen as well as the motherboardI have been trying for dell to exchange my laptop but not only are they refusing but I have not had anyone done the repair to my laptopThis has been ongoing for weeks nowI use this laptop for business and I have lost money, time and my saved filesPlease advise as to what kind of action I could take t
I purchased a laptop computer MayI purchased a "year premium support" package for an additional $I have used computer very little (couple of hours total) since purchase, but already experiencing issues with it freezing upI have spent over hours of my time trying to get ahold of someone to assist, but all I get is transferred or cut offAll calls are routed to India or the PhilippinesThe Service Tag from the computer does NOT match the proper service I have for the purchaseIf the representative puts in my customer order number, they are able to see that I purchased the premium supportBUT trying to get someone from premium to see that, is IMPOSSIBLE! I have asked for a supervisor multimple times but get NOWHERE!
I purchased a Dell Inspiron laptop from Costco on 8/14/ On 11/29/2017, I called Costco concierge services to report that one of the laptop hinges was defective and was warping and unnaturally stressing the computer case Concierge services was able to contact Dell support They had to spend minutes getting me in touch with Dell support because Dell kept wanting to transfer them to Out of Warranty support ( my laptop at the time was just over months old ) I was then connected to the appropriate support individual who tried to say that the issue was my fault for a drop I told him this was and that I could send pictures that would clearly show the defect of the hinge and prove no exterior damage I sent the photos on 11/30/requesting that they honor the warranty and fix the hinge Although I was told I would get a response the next day, I asked for a response in a follemail on 12/8/ I received an email response with the following: "Thank you for
DELL diagnosed a software problem with our DELL laptop, telling us they could fix the problem but that we had to purchase a service warranty in order for them to do the repairWe purchased the service warranty on January 29, for $ We made repeated calls to the service tech line and many attempts over many hours over many days were made at repairing the issue, all of them unsuccessful at fixing our laptopAfter each call we received an email from Customer Service asking how satisfied we wereThere were many responses from us to Customer Service that we were dissatisfied with the lack of repair Eventually we were told that they could not repair it unless we purchased a copy of the operating system, which we refused to doWe saw no reason to throw good money after badThey said that they could do no more to help us, and we have an email saying so On February we made a call and
Purchased a high end computer with a year premium warranty The computer is currently on the 5th motherboard replacement I had to buy an extended warranty due to the uncertainty of the PC Now Dell has determined it is not repairable because the motherboards keep going our and no longer stock this system so I have to take someone else's refurbished computer when I paid for a new operating computer