Dell has refused to fix an issue that requires simple verification of a shipping and a billing addressThey refuse to allow me to speak to a manager, and have hung up on me without verifying the completion of my order timesEach wait time is up to hoursThere are no confirmation orders, and their are no orders in queWhen customer service is contacted to make sure they do not hang up they say they will stay on the line to guarantee me it will be resolved on for them to transfer the call, not be on the line, they hang up on me, and the issue is not resolved At this point it is clear that they are refusing to complete the order
First, how can Dell have an A+ rating with 92% complaint ratio about their products? I purchased a inspiron laptop in May This computer never worked correctly from the start It has been shipped back twice for repair and I have spent over hours on the phone with the tech support from india Plus now I have to refund a client of mine because, I was not able to use this computerThe computer is a lemon, it shuts down and freezes Dell will not refund or replace the computer that is still under warranty until May All they say is "let us please try to fix it again" Please stop wasting my valuable time I'm done with Dell
I ordered a desktop from dell over the phone on Nov ,they have several service reps that hardly speak English so I asked nicely can they give me someone that speak English fluently but the kept on putting india reps that was barley answering my questions and was mostly asking about my card number Instead of answering my questions I was asking because I was not comfortable with giving them my info because I didn't fully know if this was a real dell Rep.so after almost hours with about to people back and forth I just took a chance with the order which suppose to be for a (7gen iintel-gb 1T )I told them I have intel but can they give me a little info on the AMD because I didn't know to much about that brand they barley knew anything only ,WHATS YOUR CARD NUMBER .So I said can u answer at least or of my questions the rep by the name of sharan kalahonda-Kept putting me on hold so I told him ill just trust that every thing is safe and order the computer because it was a
I purchased a new laptop from Dell on January 8, 2016. On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going bad. Many times it will not boot and the startup diag tells me that the drive is not there or the boot image is bad. Other times in will start and I can log in, but the computer will then lock up. The laptop will not run long enough to run the online diag." This is ticket number [redacted] . A few days later Dell told me that I reached the wrong department and I should call the service number. This ticket is still listed as being opened. On August 9th, I called the service number and talked to a service tech. She was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properly. The service tech told me that she could no longer help me and that I needed to call a different number. She told me that I wo
I purchased a Dell laptop in February One month ago the computer stopped workingI called Dell and was told a technician would come to fix the laptopThe technician was unable to fix the problem because a hard drive with no image was providedI was mailed a part to replace myselfI did so, which is ridiculous (1) because it's a new laptop and (2) I'm not a technicianMore than a week later the technician came again and left when the laptop was loading with a message that it would be complete in less than minutesMore than 1/hours later and the laptop does not work at all or load WindowsThis laptop is new, has been cared for, and is defectiveI paid $for a laptop that stopped working after less than monthsI have not had a working laptop for more than weeks now and Dell is refusing to solve the problem
My husband bought me a laptop last Christmas from DELL that I was excited about IT has NEVER worked He has called customer service many times over the year and they kept telling him things to do to see if it would work and it never wouldNEVER! I have never been able to get online, get emails, etc The computer turns on but is useless because it will not do anything I need it for I took it with me on vacation once to see if it would work in a different location and it still wouldn't work DELL should have record of multiple calls from him to try to resolve this He was told to just keep trying all their suggestions and if it never worked after trying all they suggested that we could return it but now are told we can't We have a computer that we spent over $on and have NEVER used it Not once could I use it It is a complete waste It has been almost a year of dealing with DELL to try to see if it can work and by now it is obvious it can't I have had this lapto
I bought a dell laptop less than a year ago and for the past months I have had several issues with itNot turning on or off properly, especially turning offComputer freezes up so that I can't continue with my work or exit from programsWhen trying to search something I get half a screen and have to wait for the rest of the screenProblems with certain programs that I have been working with for years and never had this problem with any other computersHad this reset to factory settings about a month ago and it still is no betterHad several techs call me and take control of my computer to correct issues, but no goodLost some my things that I have saved and was told by the tech that I would not lose anythingThis is suppose to have been a new computer when I bought it, but I have a feeling it is a refurbished oneThere is no way you can tell when you receive it in a box all neatly wrapped upIt would not surprise me one bit if they sold me a refurbished laptop
I purchased a Dell XPS (model 9550) from Best Buy on November 22, This laptop experienced a manufacturer defect with the battery on 11/01/ I created a customer support case (number [redacted] ) with Dell support technicians/representatives I also provided a scanned copy of the purchase receipt from Best Buy on this date With assistance from the Dell Technician, I performed a diagnostic on the laptop to confirm the battery replacement requirement via the diagnostic error code "2000-0132" I've been informed that Dell support will not honor their warranty for this purchase
In July I purchased an XPSand tried to use the internet and the wifi would not workSo I called Dell support and they could not help me troubleshoot the issueSo the pc sat idle for months then in December I tried to use it again and it would not boot properly and stuck on the bios pageThen the same thing happened in the spring of Then on July 5, I talked to [redacted] (very nice and professional individual) and he was not able to satisfy my concerns with the pc I sent Dell a certified letter and email to the board of directorsThen on the week of July 18, I spoke with [redacted] about my letterHe refused to replace the pcI asked him if Dell has ever made exceptions to their warranty replacement policy and he said “yes” and explained that those decisions come from corporateI sent [redacted] a follow up email on July and have not heard back from himSo in an effort to contact corporate based on [redacted] ’s advice, on 7/20/I emailed both M
Below is a summary of some of the emails sent from myselfI kept getting basically the same email from them Report for the director's office RE# [redacted] Incident # [redacted] I unfortunately began my journey with Dell on Feb when I ordered a Dell Laptop from [redacted] They advertised that there was no pesky hourglass to be waiting on( guess they forgot to mention the annoying circle)I blamed the circle waiting time on [redacted] (I have since apologized} On Aug 2012, I shut my laptop down for the night and it was working fine then it kicked back on to reboot and update and never worked again I called Technical Support on Aug and reported my problem and after trouble shooting with me I was told I would have to send it in for repairs and was told they would email me a labelI explained I was unable to print the label and was told I would be sent a label and the laptop would be picked up Monday or TuesdayI had to tie
Business integrity is key and after my experience with Dell I feel they have lost all integrity and are just a big bully on the playground Recently I submitted a warranty issue related to an issue that falls within their warranty and was denied The system was assessed and the part that was under warranty was unavailable therefore a system replacement was approved to be shipped Then a week later I was advised the system was denied due to another issue which is not covered under warranty I feel we are being taken advantage of Customer Service is also key and Dell's customer service is very unorganized Every time I call I am redirected to another department who will not lay ownership to the call then redirected to yet another department and on and on and on During one call I was redirected times where I redirected back to the original department that answered my call My last calls to Dell have lasted well over an hour I will never buy a Dell product again and will take my business where it is earned
I purchased a laptop deal through Dell My order was canceled and I had it reinstated The laptop was shipped and recalled I called the customer service hotline who said my order was on hold because it was pending verification I informed the rep that I had it taken care of She said no I didn't I asked how did my order get shipped and recalled within business days She said she could reinstate my order and I asked to do so I thought everything was fine but the order didn't ship again I had to call and find out that Dell wouldn't honor the original purchase price and I would have to pay the difference I asked to cancel my order and the rep said my funding would be returned within business days It is now business days with no funding returned I have e-mail communication going to this rep within the last business days asking for an update That rep didn't respond and now I'm on the line with Dell stating that my order is still pending verification This has been the worst customer service experience I've ever had I felt so strongly that I'm writing a complaint on here I've had nothing but runarounds, long wait times, verbal and written communication with no responses to my inquiries or requests This is just terrible all around and I hope people reading this review will heed my warning DO NOT purchase anything from Dell with the expectation of any level of good, great, or even OKAY customer service Long story short, Dell messed up my order, wouldn't honor the original purchasing price, verbal and written communication of my cancelation, said they would return my funding within business days, but didn't I have to track down my funding as a consumer and have had poor customer service I'm currently on the phone with a rep right now trying to get this resolved
I bought a Dell Laptop in April of 2016, and noticed that sometimes when I plugged it in, it gave me an error messageConsidering it still charged my laptop I wasn't concerned until it quit charging it by the end of the yearI contacted Dell and they refused to fix it even though it was under warrantyI lodged a complaint with the Revdex.com and finally they agreed to fix it for me in January of Worked well until a couple of months ago when I started getting the same error message that stated my AC power adapter type couldn't be determinedI bought a new adapter for nearly $100, and that worked well for a monthThen again, stopped charging my laptopFrustrated, I reached out to Dell again and told them the exact same problem that they were supposed to have fixed in January was happening againThey refused to fix it telling me my laptop was not under warranty anymoreWhen I pointed out that they were supposed to have fixed the problem back in January I was told that because it ha
I purchased a brand new laptop from Dell.com last NovemberWhen I first took it out of the box it only worked for a very short time ( about min ) and it completely frozeI contacted Dell and they had me do a complete restore to factory settingsThis worked and the computer worked for a couple of weeks and then it froze againI again contacted Dell and they had me try several unsuccessful things and then they again had me do a Restore to Factory SettingsThis problem has continued on now and they have had me Restore to Factory Settings timesIn September of this year, The computer completely stopped working and Dell attempted to repair over the phoneAfter many emails and several phone calls they finally agreed for me to send it back for them to repair itI just received my repaired computer this past week and after only hour of use it has again froze and I have no way to do anything as all it has is a blank screen and makes a loud beeping noisePlease note that this is
I bought a brand new desktop computer and after open the box, computer did not turn on going to windows I called dell and they kept me for hours until AM in the morning and could not fix the computer on the phone They decided to do an exchange but they did not even contacted me for days, when I contacted the times they started telling me that replacing the computer takes days and I asked for return and they indicated it takes up to one month to get my money back Its a disaster, what kind of junk they are sellig that does not work and to replace it they want days wait Very disappointed, still did not received my computer Bought it on June today is June 27th and still I do not know if they send it to me or not
The business advertised a dual monitor setup for I bought setup and got a confirmation emailTwo days later I get an email saying my cancellation request has been fulfilledI never submitted a cancellation requestI later got an email saying the price was an error and they had cancelled my orderI missed another deal on a monitor because I thought I had this one purchasedOrder # [redacted]
The vendor keeps cancelling my personal orders by the sales and verification department who are not being asked to provide the consumer with a line of credit, I have spoke with the vendor numerous of times in confirming my online orders and they keep cancelling my ordersA Complaint has been submitted with FDIC, since my transactions keep being reversed by the bank and DELL Computers
Dell has refused to fix an issue that requires simple verification of a shipping and a billing addressThey refuse to allow me to speak to a manager, and have hung up on me without verifying the completion of my order timesEach wait time is up to hoursThere are no confirmation orders, and their are no orders in queWhen customer service is contacted to make sure they do not hang up they say they will stay on the line to guarantee me it will be resolved on for them to transfer the call, not be on the line, they hang up on me, and the issue is not resolved At this point it is clear that they are refusing to complete the order
I purchased a laptop via onlineI was charged on my debit card but Dell denies the order exists
First, how can Dell have an A+ rating with 92% complaint ratio about their products? I purchased a inspiron laptop in May This computer never worked correctly from the start It has been shipped back twice for repair and I have spent over hours on the phone with the tech support from india Plus now I have to refund a client of mine because, I was not able to use this computerThe computer is a lemon, it shuts down and freezes Dell will not refund or replace the computer that is still under warranty until May All they say is "let us please try to fix it again" Please stop wasting my valuable time I'm done with Dell
I ordered a desktop from dell over the phone on Nov ,they have several service reps that hardly speak English so I asked nicely can they give me someone that speak English fluently but the kept on putting india reps that was barley answering my questions and was mostly asking about my card number Instead of answering my questions I was asking because I was not comfortable with giving them my info because I didn't fully know if this was a real dell Rep.so after almost hours with about to people back and forth I just took a chance with the order which suppose to be for a (7gen iintel-gb 1T )I told them I have intel but can they give me a little info on the AMD because I didn't know to much about that brand they barley knew anything only ,WHATS YOUR CARD NUMBER .So I said can u answer at least or of my questions the rep by the name of sharan kalahonda-Kept putting me on hold so I told him ill just trust that every thing is safe and order the computer because it was a
I purchased a new laptop from Dell on January 8, 2016. On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going bad. Many times it will not boot and the startup diag tells me that the drive is not there or the boot image is bad. Other times in will start and I can log in, but the computer will then lock up. The laptop will not run long enough to run the online diag." This is ticket number [redacted] . A few days later Dell told me that I reached the wrong department and I should call the service number. This ticket is still listed as being opened. On August 9th, I called the service number and talked to a service tech. She was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properly. The service tech told me that she could no longer help me and that I needed to call a different number. She told me that I wo
I purchased a Dell laptop in February One month ago the computer stopped workingI called Dell and was told a technician would come to fix the laptopThe technician was unable to fix the problem because a hard drive with no image was providedI was mailed a part to replace myselfI did so, which is ridiculous (1) because it's a new laptop and (2) I'm not a technicianMore than a week later the technician came again and left when the laptop was loading with a message that it would be complete in less than minutesMore than 1/hours later and the laptop does not work at all or load WindowsThis laptop is new, has been cared for, and is defectiveI paid $for a laptop that stopped working after less than monthsI have not had a working laptop for more than weeks now and Dell is refusing to solve the problem
My husband bought me a laptop last Christmas from DELL that I was excited about IT has NEVER worked He has called customer service many times over the year and they kept telling him things to do to see if it would work and it never wouldNEVER! I have never been able to get online, get emails, etc The computer turns on but is useless because it will not do anything I need it for I took it with me on vacation once to see if it would work in a different location and it still wouldn't work DELL should have record of multiple calls from him to try to resolve this He was told to just keep trying all their suggestions and if it never worked after trying all they suggested that we could return it but now are told we can't We have a computer that we spent over $on and have NEVER used it Not once could I use it It is a complete waste It has been almost a year of dealing with DELL to try to see if it can work and by now it is obvious it can't I have had this lapto
I bought a dell laptop less than a year ago and for the past months I have had several issues with itNot turning on or off properly, especially turning offComputer freezes up so that I can't continue with my work or exit from programsWhen trying to search something I get half a screen and have to wait for the rest of the screenProblems with certain programs that I have been working with for years and never had this problem with any other computersHad this reset to factory settings about a month ago and it still is no betterHad several techs call me and take control of my computer to correct issues, but no goodLost some my things that I have saved and was told by the tech that I would not lose anythingThis is suppose to have been a new computer when I bought it, but I have a feeling it is a refurbished oneThere is no way you can tell when you receive it in a box all neatly wrapped upIt would not surprise me one bit if they sold me a refurbished laptop
I purchased a Dell XPS (model 9550) from Best Buy on November 22, This laptop experienced a manufacturer defect with the battery on 11/01/ I created a customer support case (number [redacted] ) with Dell support technicians/representatives I also provided a scanned copy of the purchase receipt from Best Buy on this date With assistance from the Dell Technician, I performed a diagnostic on the laptop to confirm the battery replacement requirement via the diagnostic error code "2000-0132" I've been informed that Dell support will not honor their warranty for this purchase
In July I purchased an XPSand tried to use the internet and the wifi would not workSo I called Dell support and they could not help me troubleshoot the issueSo the pc sat idle for months then in December I tried to use it again and it would not boot properly and stuck on the bios pageThen the same thing happened in the spring of Then on July 5, I talked to [redacted] (very nice and professional individual) and he was not able to satisfy my concerns with the pc I sent Dell a certified letter and email to the board of directorsThen on the week of July 18, I spoke with [redacted] about my letterHe refused to replace the pcI asked him if Dell has ever made exceptions to their warranty replacement policy and he said “yes” and explained that those decisions come from corporateI sent [redacted] a follow up email on July and have not heard back from himSo in an effort to contact corporate based on [redacted] ’s advice, on 7/20/I emailed both M
Below is a summary of some of the emails sent from myselfI kept getting basically the same email from them Report for the director's office RE# [redacted] Incident # [redacted] I unfortunately began my journey with Dell on Feb when I ordered a Dell Laptop from [redacted] They advertised that there was no pesky hourglass to be waiting on( guess they forgot to mention the annoying circle)I blamed the circle waiting time on [redacted] (I have since apologized} On Aug 2012, I shut my laptop down for the night and it was working fine then it kicked back on to reboot and update and never worked again I called Technical Support on Aug and reported my problem and after trouble shooting with me I was told I would have to send it in for repairs and was told they would email me a labelI explained I was unable to print the label and was told I would be sent a label and the laptop would be picked up Monday or TuesdayI had to tie
Business integrity is key and after my experience with Dell I feel they have lost all integrity and are just a big bully on the playground Recently I submitted a warranty issue related to an issue that falls within their warranty and was denied The system was assessed and the part that was under warranty was unavailable therefore a system replacement was approved to be shipped Then a week later I was advised the system was denied due to another issue which is not covered under warranty I feel we are being taken advantage of Customer Service is also key and Dell's customer service is very unorganized Every time I call I am redirected to another department who will not lay ownership to the call then redirected to yet another department and on and on and on During one call I was redirected times where I redirected back to the original department that answered my call My last calls to Dell have lasted well over an hour I will never buy a Dell product again and will take my business where it is earned
I purchased a laptop deal through Dell My order was canceled and I had it reinstated The laptop was shipped and recalled I called the customer service hotline who said my order was on hold because it was pending verification I informed the rep that I had it taken care of She said no I didn't I asked how did my order get shipped and recalled within business days She said she could reinstate my order and I asked to do so I thought everything was fine but the order didn't ship again I had to call and find out that Dell wouldn't honor the original purchase price and I would have to pay the difference I asked to cancel my order and the rep said my funding would be returned within business days It is now business days with no funding returned I have e-mail communication going to this rep within the last business days asking for an update That rep didn't respond and now I'm on the line with Dell stating that my order is still pending verification This has been the worst customer service experience I've ever had I felt so strongly that I'm writing a complaint on here I've had nothing but runarounds, long wait times, verbal and written communication with no responses to my inquiries or requests This is just terrible all around and I hope people reading this review will heed my warning DO NOT purchase anything from Dell with the expectation of any level of good, great, or even OKAY customer service Long story short, Dell messed up my order, wouldn't honor the original purchasing price, verbal and written communication of my cancelation, said they would return my funding within business days, but didn't I have to track down my funding as a consumer and have had poor customer service I'm currently on the phone with a rep right now trying to get this resolved
I bought a Dell Laptop in April of 2016, and noticed that sometimes when I plugged it in, it gave me an error messageConsidering it still charged my laptop I wasn't concerned until it quit charging it by the end of the yearI contacted Dell and they refused to fix it even though it was under warrantyI lodged a complaint with the Revdex.com and finally they agreed to fix it for me in January of Worked well until a couple of months ago when I started getting the same error message that stated my AC power adapter type couldn't be determinedI bought a new adapter for nearly $100, and that worked well for a monthThen again, stopped charging my laptopFrustrated, I reached out to Dell again and told them the exact same problem that they were supposed to have fixed in January was happening againThey refused to fix it telling me my laptop was not under warranty anymoreWhen I pointed out that they were supposed to have fixed the problem back in January I was told that because it ha
A return for a product that advertised wasn't in compliance
I purchased a brand new laptop from Dell.com last NovemberWhen I first took it out of the box it only worked for a very short time ( about min ) and it completely frozeI contacted Dell and they had me do a complete restore to factory settingsThis worked and the computer worked for a couple of weeks and then it froze againI again contacted Dell and they had me try several unsuccessful things and then they again had me do a Restore to Factory SettingsThis problem has continued on now and they have had me Restore to Factory Settings timesIn September of this year, The computer completely stopped working and Dell attempted to repair over the phoneAfter many emails and several phone calls they finally agreed for me to send it back for them to repair itI just received my repaired computer this past week and after only hour of use it has again froze and I have no way to do anything as all it has is a blank screen and makes a loud beeping noisePlease note that this is
I bought a brand new desktop computer and after open the box, computer did not turn on going to windows I called dell and they kept me for hours until AM in the morning and could not fix the computer on the phone They decided to do an exchange but they did not even contacted me for days, when I contacted the times they started telling me that replacing the computer takes days and I asked for return and they indicated it takes up to one month to get my money back Its a disaster, what kind of junk they are sellig that does not work and to replace it they want days wait Very disappointed, still did not received my computer Bought it on June today is June 27th and still I do not know if they send it to me or not
Laptop repaired multiple time with no fix Keep being told to have more repair or send in laptop when I have an onsite premium warranty
The business advertised a dual monitor setup for I bought setup and got a confirmation emailTwo days later I get an email saying my cancellation request has been fulfilledI never submitted a cancellation requestI later got an email saying the price was an error and they had cancelled my orderI missed another deal on a monitor because I thought I had this one purchasedOrder # [redacted]
The vendor keeps cancelling my personal orders by the sales and verification department who are not being asked to provide the consumer with a line of credit, I have spoke with the vendor numerous of times in confirming my online orders and they keep cancelling my ordersA Complaint has been submitted with FDIC, since my transactions keep being reversed by the bank and DELL Computers