I recently purchased a Dell Inspiron 14” Series computer (model)The product overview has no mention that it is virtually in possible to increase the Hard Drive spaceI understand that it comes equipped with a Gb eMMC Hard Drive (HD) however, what are my options for an upgrade? I spoke with customer service and they informed me that I could install a SATA HD So I purchased one After arrival, I couldn't start the installation due to not having a bracket and cable Which should have been mentions while I was purchasing the HDContacted TECH support who informed me that I need the bracket and cable and transferred me to Customer service, again After speaking with Customer service again, they sold me a bracket and cable After receiving all items, I started the installation only to find that there was no port on the mother board for the installation I called, on the phone, Dell support and spoke with three reps, all of who had terrible English It was at that
Purchased a Dell XPS laptop (service tag [redacted] ) in addition to premium warranty computer developed issue with USB ports not recognizing any devise that plugs in Dell customer service was contacted and worked on the issue for three and a half solid days and could not fix the issue their last attempt to reload Office back onto the computer, as a solution, ended with a frozen SSD the computer was shipped to Dell's hardware Depot in Houston, TX for repair Instead of now repairing the original problem (the USB port not working) and the damaged Solid State Drive (SSD) which was caused by the Dell Technical Support Specialist in India, they only replaced the SSD the computer was returned with the original issue of USB port malfunction not fixed Dell Technical Support Specialist stated they will have to reload the Windows 10, Adobe Photoshop and Adobe Element and MacAfee antivirus back onto the computer for it to work I agreed and we set up an appointment for a call to
We purchased dell monitors and I have had stop working I have warranty on them to april I keep calling customer support and tech support they keep trying to postpone the issue or they say tech support has to enter system to see whats wrongthe monitors dont turn on to run diagnostic on them I have tried all troubleshooting issuesthis has been ongoing for a month now they only want to respond to me after our business hoursand they wont fix the issue tech support cant help at this time
I do not understand how this company can hold an A+ rating with the Revdex.com with so many negative complaintsI purchased two Dell Inspiron in laptops in February and received them in MarchIn the beginning of May my wife's lap top suffered a complete hard drive failureShe immediately submitted a service request but we never received a response from themI called them this morning 6/nearly a week after the initial request and was told it was never processedThey then requested we send the computer back in our own box and did not offer one until I told them I did not have oneLiterally three hours after that call my computer suffered the same catastrophic hard drive failureI contacted Dell when I arrived home from work at pm and told them that my computer was now experiencing the same issueI stated the product is clearly defective and I would like to return both and receive a refundThey told me no refund would be issued because my products are over days oldThey then stated they would send me the part to replace myselfThen at 11:pm they called me back to advise they could not send me the replacement part because it is to fragile for me to replace myselfSo I will have to send it to them for repairsThey have offered no compensation for my inconvience in any formHorrible products, horrible service, horrible company
Order #: [redacted] Purchase Date: 06/04/ Issue: Dell e-promotional is not refunded I bought the refurbished item and the item was not even working and Screen was fall off from the laptop I returned( I have to call times to return) Anyway I paid the item with a credit card & dell gift card after a several weeks I noticed the credit card got the money back for the amount I paid However dell gift card balance still It is NOT refunded yet I called times and they promised that they will correct the issue Guess what nothing do you how painful to call you, Dell? I never ever buy anything from you, dell after this issue resolved freaking crazy Every call - at least one hour 90% of time is on hold during the hourand too many transfer here and there why is that? your customer service is like a call center Call back option? If you are a dell executive or supervisor/manager, try to call yourself? and what is the point of having d
computers were ordered through sears from dellOn both websites it’s advertised as shipping before Christmas as long as ordered by the 15th (which order was placed before then)I have been on the phone with multiple people who have now said computers won’t ship in timeI was also told order would be expedited for mix up, but now the company states they can’t grantee thatI was also given the run around on the phone with customer serviceAnd even know it’s Tuesday the 19th and my order still hasn’t shipped
Dell Reuse Program, Quote: [redacted] I've been purchasing Dell computers since and looked into the Dell Reuse program that accepts old Dell laptops for recycling and in return pays the owner money if the computer is found in good working condition I did not see my laptop model listed on the Reuse program website Therefore, I called the Dell Reuse program on Monday, 11/14/and spoke to a representative of the Dell Reuse program Please see screen shot of my AT&T phone bill with the number ####-###-#### listed - this is the Dell Reuse program contact number When I spoke to the Dell Reuse program representative I specifically asked what laptop model I should select in order to participate in the Dell Reuse programI stated I had an old Inspiron laptop and read the service tag number or the express service code number to the representative I was directed by the Dell Reuse representative I spoke to on 11/to select the Inspiron The quoted trade in amo
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this? You can check photos here: [redacted] Probably you can't see eve
This is an ongoing issue I originally purchased my Dell Inspiron series on 9/19/ It malfunctioned on 12/16/I attempted to get a refund and was denied due to company policy After finally filing a Revdex.com complaint, I was told Dell would send me a brand new computer I received it 01/10/ This past week the computer will freeze and make a horrible noise and not do anything I have to turn off computer completely in order for it to work I am beyond frustrated with Dell products I spent over $for a laptop in order for me to get my graduate work completed It hasn't been even a year since I purchased it and I continue to have problems I want a refund as this has been the second computer with problems This is unacceptable
I purchased a Microsoft Band from the Dell website on FEB The product arrived on 06FEBApparently that wasn't put into their tracking database which has been a central issue in my return/exchange processMy product has Bluetooth connectivity issues and doesn't stay connected to my phone which is why I initiated an exchange on 20FEBWhen I initially called I was told that it couldn't be processed w/o the tracking information that I would need to provideWrong answer, your mistake your fault, take ownership and fix itI called again on 25FEBto check the status and inform them that I couldn't find a tracking numberI was told the the tracking number had been found and I would receive my product within the weekI called again on 02MARand was given the same story, my replacement would arrive by the end of the weekAfter failing to receive a replacement I emailed the Unresolved Issues department of Dell and have yet to receive either a response or a product replace
I shipped my laptop to Dell on Oct 18/as I was having issues with a pink screen and then a black screen where I was unable to use the laptop I received the laptop back on Nov 7/as Dell stated there was a crack in the LCD screen and I told them that I was not authorizing a $charge to fix the crack as there was NO crack upon shipment and I have pictures showing the computer issues I was sending the laptop in to be assessed for The crack on the laptop is significant and the laptop is completely unusableDell is taking no responsibility for thisAs I stated, it was not cracked when I shipped the laptop and it is a significant and noticeable crack I have many emails going back and forth between Dell reps regarding the issue...two of them stating the repair of my laptop was complete This laptop was purchased through the Microsoft store onlineHowever, Dell is the manufacture of the laptop
I purchased a dell laptop in jan from a [redacted] store within the first month I had a problem and called tech support after being on the phone with them for over 1/hours the tech said they were aware of an issue but there would not be a fix untill after july of so I waited untill after july to try a resolve the problemsand after no responce from them I again call tech support and again they took control of the laptop and suggested to do a hard reset which they didand it still did not fix the problems with the laptopthey wanted to charge me $tfor a software to see if that would fix the problem I refused to pat the warrenty since the first tech told me it was aproblem they were aware ofi again tryed to call tech support and again all they wanted to do was charge a warranty fee to see if that would fix the problemand now the warranty epires in weeks and the refuse to do any thing about with out charging me a $warranty to see if that will fix the proble
I bought a computer from them and received it 1/6/2016 and it has had nothing but problems . It was sent back twice and fixed and when I get it back it works fine for one or two days and then it is slow it blacks out on me and takes for ever to load , I have tried to get a hold of them and they will not return my emails. L am very unhappy with the way they are being and the Dell tec. that I spoke to told me to talk to no one but him and he will not return my emails and when I try to call him I cant get through to anyone
applied for credit, was approved, order a product, it was to be delivered on the 12th, today I call and they put a credit hold on the account, couldn't give a reason why but said order was not being processed to be filled, I spent several hours on the phone with them, then was hung up on (and no I was very polite) then since I kept getting the run around on the phone I tried the on-line chat only to be given more of the run around, This is by far the MOST negative, disappointing and down right horrible experience I have ever had as a consumer completely horrible
Nov3, I purchased (not financed) an allegedly new Dell Inspiron & premier warranty (I started having tech issues right away)Kept checking email for order conformation, invoice, shipping date, etcbut didn't receive anythingIt arrived in a boxNo ppwk, just the towerHad to download all ppwkSaw that I was charged for McAfee after emphatically refused itBy then I was calling about tech issues, got passed off, hung up on and lied toI have all this documentedThen found activity on it from 4/and 9/I bought it 11/Been calling since then and have been refused access to a managerCan't get anyone to listen to me or who speaks English wellStill have the same problemsI've been working with computers for over years, so not a newbieFound all the specs on it including the OS install date (9/22/at 12:pm) which was long after the April activityOn 3/8/ [redacted] said the April activity was the OS install, and Septwas a che
The item is not delivery to my address and it shipped backYou can check the ship tracking number [redacted] , it is saying : Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper However, I didn't get my money backCan you help me to check this and refund me the money? Thanks, ***
Ever since I purchased my Inspiron laptop (Service tag # [redacted] ) in August I have had issues The first issue was a month after purchase and was resolved after an hour on the phone with support In on several occasions, I had to contact tech support, situation would get resolved after hours on the phone and then the next month - something would again occurDifferent problems every timeThis was compounded by fraud calls on my cell phone from people claiming to be Dell support employees reporting to get "error messages"I asked to confirm by calling Dell tech support myself and there was no record of the calli reported them as frauds, attempts to gain computer access and identity info I had to block the numbers they called from until they ceased, but they had my cell phone info and knew I owned a DellI never received such calls previously This year my computer has been slow to start, takes an average of min to restart and is completely unreliableI canno
Online order extremely botched: I ordered a computer and accessoriesThe Dell order system broke it up into two orders and sent the request for payment out and it was declinedI called my VISA and they took care of the holdNo problem so farHowever, Dell continued to keep the order on hold for three days (they state it only takes two)During that time, the dell system authorized separate payments for ordersMy $2,order became nearly $6,Fortunately, I was able to cancel the order, but the charges are still holding my fundsI could not get a straight answer on any of this through Dell thanks to the order number never being issued after the purchase IDSo the agents cannot track something they have no record of I have never had any kind of problem with any other business online or at a storeUnless this situation is handled quickly and personally, I will NEVER be a repeat customer of Dell and will tell everyone I know from now until the day I die, that this is the worst business situation I have ever been inI do not plan on buying dell or supporting businesses who use dellTotally unacceptable situation
Purchased a brand new Dell laptop directly from the manufactures website in January of this calendar yearThe laptop had recently failed to charge so I sent it in under warranty to be fixedI was given an estimated days for turn aroundAfter being sent a confirmation letter E-mail entailing the details of the repair, I made note to them that they had my return address incorrectI provided them the correct address and they apologized and promised to correct it before it was received for repairThe address was never changed and the laptop was then sent out to the wrong addressAfter I made numerous calls to Dell regarding the location of my laptop I was told the case was escalated and would need to be handled by Dell's corporate office and that I would be contacted in days time from my original callI waited patiently for a call for days before I had to call again to address my laptopThis time in an attempt to directly contact Dell's corporate office myself I called a dif
I recently purchased a Dell Inspiron 14” Series computer (model)The product overview has no mention that it is virtually in possible to increase the Hard Drive spaceI understand that it comes equipped with a Gb eMMC Hard Drive (HD) however, what are my options for an upgrade? I spoke with customer service and they informed me that I could install a SATA HD So I purchased one After arrival, I couldn't start the installation due to not having a bracket and cable Which should have been mentions while I was purchasing the HDContacted TECH support who informed me that I need the bracket and cable and transferred me to Customer service, again After speaking with Customer service again, they sold me a bracket and cable After receiving all items, I started the installation only to find that there was no port on the mother board for the installation I called, on the phone, Dell support and spoke with three reps, all of who had terrible English It was at that
Purchased a Dell XPS laptop (service tag [redacted] ) in addition to premium warranty computer developed issue with USB ports not recognizing any devise that plugs in Dell customer service was contacted and worked on the issue for three and a half solid days and could not fix the issue their last attempt to reload Office back onto the computer, as a solution, ended with a frozen SSD the computer was shipped to Dell's hardware Depot in Houston, TX for repair Instead of now repairing the original problem (the USB port not working) and the damaged Solid State Drive (SSD) which was caused by the Dell Technical Support Specialist in India, they only replaced the SSD the computer was returned with the original issue of USB port malfunction not fixed Dell Technical Support Specialist stated they will have to reload the Windows 10, Adobe Photoshop and Adobe Element and MacAfee antivirus back onto the computer for it to work I agreed and we set up an appointment for a call to
We purchased dell monitors and I have had stop working I have warranty on them to april I keep calling customer support and tech support they keep trying to postpone the issue or they say tech support has to enter system to see whats wrongthe monitors dont turn on to run diagnostic on them I have tried all troubleshooting issuesthis has been ongoing for a month now they only want to respond to me after our business hoursand they wont fix the issue tech support cant help at this time
I do not understand how this company can hold an A+ rating with the Revdex.com with so many negative complaintsI purchased two Dell Inspiron in laptops in February and received them in MarchIn the beginning of May my wife's lap top suffered a complete hard drive failureShe immediately submitted a service request but we never received a response from themI called them this morning 6/nearly a week after the initial request and was told it was never processedThey then requested we send the computer back in our own box and did not offer one until I told them I did not have oneLiterally three hours after that call my computer suffered the same catastrophic hard drive failureI contacted Dell when I arrived home from work at pm and told them that my computer was now experiencing the same issueI stated the product is clearly defective and I would like to return both and receive a refundThey told me no refund would be issued because my products are over days oldThey then stated they would send me the part to replace myselfThen at 11:pm they called me back to advise they could not send me the replacement part because it is to fragile for me to replace myselfSo I will have to send it to them for repairsThey have offered no compensation for my inconvience in any formHorrible products, horrible service, horrible company
Order #: [redacted] Purchase Date: 06/04/ Issue: Dell e-promotional is not refunded I bought the refurbished item and the item was not even working and Screen was fall off from the laptop I returned( I have to call times to return) Anyway I paid the item with a credit card & dell gift card after a several weeks I noticed the credit card got the money back for the amount I paid However dell gift card balance still It is NOT refunded yet I called times and they promised that they will correct the issue Guess what nothing do you how painful to call you, Dell? I never ever buy anything from you, dell after this issue resolved freaking crazy Every call - at least one hour 90% of time is on hold during the hourand too many transfer here and there why is that? your customer service is like a call center Call back option? If you are a dell executive or supervisor/manager, try to call yourself? and what is the point of having d
computers were ordered through sears from dellOn both websites it’s advertised as shipping before Christmas as long as ordered by the 15th (which order was placed before then)I have been on the phone with multiple people who have now said computers won’t ship in timeI was also told order would be expedited for mix up, but now the company states they can’t grantee thatI was also given the run around on the phone with customer serviceAnd even know it’s Tuesday the 19th and my order still hasn’t shipped
Dell Reuse Program, Quote: [redacted] I've been purchasing Dell computers since and looked into the Dell Reuse program that accepts old Dell laptops for recycling and in return pays the owner money if the computer is found in good working condition I did not see my laptop model listed on the Reuse program website Therefore, I called the Dell Reuse program on Monday, 11/14/and spoke to a representative of the Dell Reuse program Please see screen shot of my AT&T phone bill with the number ####-###-#### listed - this is the Dell Reuse program contact number When I spoke to the Dell Reuse program representative I specifically asked what laptop model I should select in order to participate in the Dell Reuse programI stated I had an old Inspiron laptop and read the service tag number or the express service code number to the representative I was directed by the Dell Reuse representative I spoke to on 11/to select the Inspiron The quoted trade in amo
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this? You can check photos here: [redacted] Probably you can't see eve
This is an ongoing issue I originally purchased my Dell Inspiron series on 9/19/ It malfunctioned on 12/16/I attempted to get a refund and was denied due to company policy After finally filing a Revdex.com complaint, I was told Dell would send me a brand new computer I received it 01/10/ This past week the computer will freeze and make a horrible noise and not do anything I have to turn off computer completely in order for it to work I am beyond frustrated with Dell products I spent over $for a laptop in order for me to get my graduate work completed It hasn't been even a year since I purchased it and I continue to have problems I want a refund as this has been the second computer with problems This is unacceptable
I purchased a Microsoft Band from the Dell website on FEB The product arrived on 06FEBApparently that wasn't put into their tracking database which has been a central issue in my return/exchange processMy product has Bluetooth connectivity issues and doesn't stay connected to my phone which is why I initiated an exchange on 20FEBWhen I initially called I was told that it couldn't be processed w/o the tracking information that I would need to provideWrong answer, your mistake your fault, take ownership and fix itI called again on 25FEBto check the status and inform them that I couldn't find a tracking numberI was told the the tracking number had been found and I would receive my product within the weekI called again on 02MARand was given the same story, my replacement would arrive by the end of the weekAfter failing to receive a replacement I emailed the Unresolved Issues department of Dell and have yet to receive either a response or a product replace
I shipped my laptop to Dell on Oct 18/as I was having issues with a pink screen and then a black screen where I was unable to use the laptop I received the laptop back on Nov 7/as Dell stated there was a crack in the LCD screen and I told them that I was not authorizing a $charge to fix the crack as there was NO crack upon shipment and I have pictures showing the computer issues I was sending the laptop in to be assessed for The crack on the laptop is significant and the laptop is completely unusableDell is taking no responsibility for thisAs I stated, it was not cracked when I shipped the laptop and it is a significant and noticeable crack I have many emails going back and forth between Dell reps regarding the issue...two of them stating the repair of my laptop was complete This laptop was purchased through the Microsoft store onlineHowever, Dell is the manufacture of the laptop
I purchased a dell laptop in jan from a [redacted] store within the first month I had a problem and called tech support after being on the phone with them for over 1/hours the tech said they were aware of an issue but there would not be a fix untill after july of so I waited untill after july to try a resolve the problemsand after no responce from them I again call tech support and again they took control of the laptop and suggested to do a hard reset which they didand it still did not fix the problems with the laptopthey wanted to charge me $tfor a software to see if that would fix the problem I refused to pat the warrenty since the first tech told me it was aproblem they were aware ofi again tryed to call tech support and again all they wanted to do was charge a warranty fee to see if that would fix the problemand now the warranty epires in weeks and the refuse to do any thing about with out charging me a $warranty to see if that will fix the proble
I bought a computer from them and received it 1/6/2016 and it has had nothing but problems . It was sent back twice and fixed and when I get it back it works fine for one or two days and then it is slow it blacks out on me and takes for ever to load , I have tried to get a hold of them and they will not return my emails. L am very unhappy with the way they are being and the Dell tec. that I spoke to told me to talk to no one but him and he will not return my emails and when I try to call him I cant get through to anyone
applied for credit, was approved, order a product, it was to be delivered on the 12th, today I call and they put a credit hold on the account, couldn't give a reason why but said order was not being processed to be filled, I spent several hours on the phone with them, then was hung up on (and no I was very polite) then since I kept getting the run around on the phone I tried the on-line chat only to be given more of the run around, This is by far the MOST negative, disappointing and down right horrible experience I have ever had as a consumer completely horrible
Nov3, I purchased (not financed) an allegedly new Dell Inspiron & premier warranty (I started having tech issues right away)Kept checking email for order conformation, invoice, shipping date, etcbut didn't receive anythingIt arrived in a boxNo ppwk, just the towerHad to download all ppwkSaw that I was charged for McAfee after emphatically refused itBy then I was calling about tech issues, got passed off, hung up on and lied toI have all this documentedThen found activity on it from 4/and 9/I bought it 11/Been calling since then and have been refused access to a managerCan't get anyone to listen to me or who speaks English wellStill have the same problemsI've been working with computers for over years, so not a newbieFound all the specs on it including the OS install date (9/22/at 12:pm) which was long after the April activityOn 3/8/ [redacted] said the April activity was the OS install, and Septwas a che
The item is not delivery to my address and it shipped backYou can check the ship tracking number [redacted] , it is saying : Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper However, I didn't get my money backCan you help me to check this and refund me the money? Thanks, ***
Ever since I purchased my Inspiron laptop (Service tag # [redacted] ) in August I have had issues The first issue was a month after purchase and was resolved after an hour on the phone with support In on several occasions, I had to contact tech support, situation would get resolved after hours on the phone and then the next month - something would again occurDifferent problems every timeThis was compounded by fraud calls on my cell phone from people claiming to be Dell support employees reporting to get "error messages"I asked to confirm by calling Dell tech support myself and there was no record of the calli reported them as frauds, attempts to gain computer access and identity info I had to block the numbers they called from until they ceased, but they had my cell phone info and knew I owned a DellI never received such calls previously This year my computer has been slow to start, takes an average of min to restart and is completely unreliableI canno
Online order extremely botched: I ordered a computer and accessoriesThe Dell order system broke it up into two orders and sent the request for payment out and it was declinedI called my VISA and they took care of the holdNo problem so farHowever, Dell continued to keep the order on hold for three days (they state it only takes two)During that time, the dell system authorized separate payments for ordersMy $2,order became nearly $6,Fortunately, I was able to cancel the order, but the charges are still holding my fundsI could not get a straight answer on any of this through Dell thanks to the order number never being issued after the purchase IDSo the agents cannot track something they have no record of I have never had any kind of problem with any other business online or at a storeUnless this situation is handled quickly and personally, I will NEVER be a repeat customer of Dell and will tell everyone I know from now until the day I die, that this is the worst business situation I have ever been inI do not plan on buying dell or supporting businesses who use dellTotally unacceptable situation
Purchased a brand new Dell laptop directly from the manufactures website in January of this calendar yearThe laptop had recently failed to charge so I sent it in under warranty to be fixedI was given an estimated days for turn aroundAfter being sent a confirmation letter E-mail entailing the details of the repair, I made note to them that they had my return address incorrectI provided them the correct address and they apologized and promised to correct it before it was received for repairThe address was never changed and the laptop was then sent out to the wrong addressAfter I made numerous calls to Dell regarding the location of my laptop I was told the case was escalated and would need to be handled by Dell's corporate office and that I would be contacted in days time from my original callI waited patiently for a call for days before I had to call again to address my laptopThis time in an attempt to directly contact Dell's corporate office myself I called a dif