My Dell XPS (9350) laptop which was tendered to the Dell facility for repair under the Dell warranty program was received back with obvious physical damage which was not present when the unit was shippedPhotographic evidence has been sent which shows that the laptop was undamaged prior to shipment as well as photos of the damage sustained while under Dell's custody No remedy has been obtained through the Dell customer support and technical support channels despite trying repeatedly for a monthDetails of this incident are as follows: Dell Technical Support SR# [redacted]
I spent hours on the phone with tech support explaining that despite previous troubleshooting my computer has not worked correctly since I bought it brand newIt won’t update, and it won’t even run a reset of any kindSometimes the screen is blue or sometimes remains black for periods of timeThe tech support supervisor agreed to repair the computer upon mail inTech support fixed a screen that wasn’t even broken, and shipped it back without even bothering to troubleshooting and repairing the actual problems (slowness, blue/black screens, not updating, won’t perform a manufacturer reset)Customer service stated they were unable to help me when I requested either a new computer to replace it or my money back
My husband placed an order through Dell inc for an Alienware Laptop on December 12, as a Christmas gift for my year old sonDell guaranteed delivery of this order by December 16-21stOn December 19th we checked the order status vis the tracking and order # provided by Dell which stated the laptop was not shipped and still being processedMy husband then called the customer service # provided asking for an explanation, considering we were guaranteed our purchase within a specific time frameDell then verified the ordered dates were supposed to be as promised but for some reason the laptop was still at a warehouse and he would find out why this issue occurredHe also promised to expedite the delivery for the inconvenienceThe following day, we reached out to customer service again and were told they could not deliver product as promised and it would be delayedInstead, they offered $credit for the inconviance and new delivery date was Dec 25thDell then pushed back th
I ordered a Dell USB Recovery Key Windows Home Premium for my wife and the order was billed and mailed to my mother instead of meOnce I put the Dell USB Recovery Key into my wife's computer it went haywire and took out computers in my home
I received a phone call from a fraudulent service claiming to be DellThey had ALL of my personal information which I confidentially shared with DellThey had my: full name, phone number, email, exact shipping and billing address down to my postal code, and the last four numbers of my credit cardThey also had information from my order with Dell: cr, order number, sales rep, date of order and delivery, amount I paid for the product, and detailed information of the product I purchasedThey also sent me the exact confirmation email that was sent to me originally from my sales rep upon the conformation of my orderI realized that this was a scam because they had one piece of vital information missing, which was just by chance When I contacted Dell Incthey merely asked for my number to add to their no-call listThat was not why I called themI wanted to speak to someone who could 1) explain to me how my confidential personal information could be acquired by scammer
I purchased a Dell XPS laptop on Nov 13, I am customer # [redacted] I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with [redacted] a supervisor at the El Salvador office (ID# [redacted] ) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (crs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
On 06/02/2016, I submitted a purchase on the Dell Outlet website for two Dell Certified (Refurbished) S2715H 27" Monitors At the time, a website promotion was running on Dell Outlet purchases and included an additional coupon that brought the order to $including tax; a great deal The expected delivery date on the receipt sent to me was 06/09/ At the time of the order, the website claimed there were over in stock On 06/09/2016, I received a notification that my order was delayed The order status now showed 06/16/as the estimated shipping date I then contacted Dell Customer Support to inquire why the order was not being sent immediately for a product that was supposedly in stock The customer service representative informed me that it was in stock and that he would expedite the order He informed me that the new shipping date was 06/10/and that I should be receiving the product the next week On 06/21/2016, I still had not received the order I
Hello, I am writing this complaint regarding Dell's lack of quality services for parts repair that rendered my desktop computer useless because the technician was sloppy and didn't provide top quality, who also dropped my enclosure on the hardwood floor which has some scuffs on the caseThe technician appeared to be incompetent and very newI was told by the chat support that all their technician are professionals which I have to decline that statementThe technician did one thing right, by attaching an ESD strap around his wrist but everything else was rather a nightmareI have been in the computer business over 18+ yrs, I have produced more than 200K motherboards and other parts replacement without failureAfter hours and hours trying to get the computer to be turned on which never didIt appeared that the technician has shot the motherboard or something was short circuited in the electronic partsMy computer was turned on when Dell technician came and saw my computer onI wa
Purchased Alienware Laptop - 4/17/- Little more than years oldThe first year I didn't have alot of problems, nothing MajorThe 2nd year however has been a completely different storyFirst; the Motherboard was Replaced due to a Video Problem and potentially bad Monitor PortDidn't solve the problemThen the Laptop started Freezing; Hanging; and Crashing ALOT!!!! On top of that the system no longer recognized my NVIDIA Graphics Card and NVIDIA couldn't identify there even being one in the systemSo it was perceived badAt that point they requested that I send in the System to Tech LabThey replaced the Hard Drive; Fans; Graphics Card; CPUSend me my system back; and about a week later; I'm having EXACTLY the same issuesIt's gotten worse though at this point; I can't even play the games that I purchased the laptop to play because the system just freezes and crashesI've tried reaching back out and I haven't gotten any helpI've gone through Facebook DELL Page and
I was a QVC customer August purchasing a Dell laptop for my son's first year at PurdueHis is a Computer Graphic Technology Virtual Product Integration major I have two college students so using QVC easy payment plan was a great optionI will be honest and say I didn't look to much into the warranty information because I trusted the Dell name and thought brand new shouldn't be any issuesAfter I paid my 5th of 6th payments and my son was home on winter break his laptop died, wouldn't come onThat is approximately months of useI called QVC who gave me phone numbers for Dell customer serviceOh my goodness this has been the worse experienceWe first sent the laptop in 1st week of JanuaryThey took a couple of weeks and then my son followed up that they were still fixing itMeanwhile school has resumed and he has no computer and is a Computer Graphics Technology majorHe got the laptop back around January 30thHe then used it a couple of days and it died out againI
I sent a request for combining my gift cards on Black Friday which request number is [redacted] At that time, the custom service said it need about 5-business dayHowever until today I didn't get any useful info about my request going onEvery time I sent a email to ask for updatesYour agent just sent back a same email which is nonsenseThese gift cards are issue by you and I just ask for combine themWhy it took such a long time to do it? Or you just want to sale those cards and hope customer couldn't use it or very hard to use it?
I am writing to express my dissatisfaction with Dell Customer Service. We purchased two $100 gift cards and a $50 gift card about a year ago. When I tried to use them, the two $100 cards registered $18 and $10 when applied in my shopping cart. The front line customer support team was unable to help me complete my purchase. This was my first source of frustration because it cost me the ability to take advantage of Dell's Cyber week desktop sales. The issue was not resolved in time for me to complete my purchase that week. Over the next three weeks, I made six phone calls to Dell Customer Support. The front line support team tries to be helpful, however they do not have the tools to resolve my issue. Each time, I had to wait on hold while they contacted the Gift Card Support Team. One time I was told that my request had been rejected without any explanation. Another time I was told to send in a scanned image of the back of the card. Yet another time, I was told that no one k
My Alienware service tag number is [redacted] .The problem is about the quality of Alienware laptop againI had many issues with Alienware Laptop before, Dell has sent me replacement for the same Alienware 17RmodelI read on other reviews, many people stated that they are having CPU overheating problem on Alienware 17Rmodel so I asked them to send me the Alienware 17Rbut they denied itCurrently ,my Alienware 17Ris currently overheating again while I'm browsing websites (I don't play any video games this time)The CPU Temp is always over Celsius Degree, and the max CPU temp on my laptop is 97C under use without play any gamesSince there are many problems about the quality of Alienware 17RI would like to request a replacement for Alienware 17Rmodel
1) person over the phone when I ordered stated the laptop I ordered would come with free upgraded Graphics card 2) the laptop sent to me has had multiple issues ranging from a bad battery (which they made me change out myself after sending the part.) An unset monitor display as well as a inch scratch on the screenAfter asking for a new model, it was stated it can't be done since it's past the day markThis is unacceptableI paid a lot of money for a laptop to have this many issues
I purchased a Dell All in One Computer directly from Dell on July 26, in the amount of $1,together with a four-year Premium support contract (for $which includes next day onsite technical support for any issues that cannot be resolved over the phone or via remote access as in a hardware problem) Dell has been unable to fix my computer and refused to provide me with another one in a timely manner (as per the Premium four-year warranty for which I paid) leaving me with a non-working computer for long periods of time thereby affecting my business, livelihood and income The reason I took the four-year contract was to have the reassurance that I would not be without a functional computer for any extended timeDell has failed to honor their contract with respect to onsite appointments two of which they canceled even without my knowledge, keeping me waiting and never showing up After many frustrating hours on the phone Dell had offered me a refurbished computer and a
I ordered a Dell laptop on 2/11/under purchase id# [redacted] for $plus $for Office personal, not including taxI received the laptop on 2/15/I started experiencing issues with the laptop not working properly and contacted Dell on 2/17/18, I even requested to return the laptop due to the issues but after the tech support agent stated the issues were fixed, I decided to keep the laptop since it seemed to be working betterI had called tech support a total of times, each call was excessively long, at least 1/hours and had remote access given to the tech agent to "fix" my issuesAfter each attempt, the same operating system issues would occurthe 5th call the agent was on the phone with me close to hours, and then had remote access to my system close to hoursThe 6th time I spent close to hours on the phone and they advised I had to mail my laptop to Dell to have the operating system reinstalledI did that and I received it back via Fed X
I purchased a brand new laptop from the online exchange off base for my sister who's a Nursing professor at a very esteemed universityIt was gifted to her landing her dream jobI ordered the laptop on August 26th from the PX/BX onlineMy sister was unable to utilize and try the laptop in the work place until a month later after all her credentials were verifiedAt this time she began downloading and trying to use the laptop in the lectures and noticed it was not lasting off of the chargerAlthough time had passed on my purchase time of a month , my sister had only began using the device for the first time This has became a big issue and frustration in turning a dream start into a career into a nightmareShe called Dell was told it was her motherboard she sent it off only to get it back with the adapter being replaced She got it back again with the same warnings "plugged in, not charging" She called again , only to be told it was the motherboard again and to send it back t
I paid for NEW Dell Inspiron laptop with Windows & Office H&B for over months I have complained that the touchpad produced erratic behavior I have sent it to them for repairs twice and it still did not work as a tech saw while remotely viewing my computer then they sent a replace, used laptop with the wrong system (Win 8.1) the mouse pointer disappears and also freezes on top of that, Microsoft won't let me used the Office software that I bought from Dell because I installed it on the "new" laptop that it sent back to Dell only after months, they told me they would give me a new computer within the first days I started complaining well before that deadline and many times within that window now, I have a dysfunctional, old, used laptop and they have my new, used laptop even worse, I have emailed and phone called different tech reps and their support pages and they refuse to respond
My Dell XPS (9350) laptop which was tendered to the Dell facility for repair under the Dell warranty program was received back with obvious physical damage which was not present when the unit was shippedPhotographic evidence has been sent which shows that the laptop was undamaged prior to shipment as well as photos of the damage sustained while under Dell's custody No remedy has been obtained through the Dell customer support and technical support channels despite trying repeatedly for a monthDetails of this incident are as follows: Dell Technical Support SR# [redacted]
I spent hours on the phone with tech support explaining that despite previous troubleshooting my computer has not worked correctly since I bought it brand newIt won’t update, and it won’t even run a reset of any kindSometimes the screen is blue or sometimes remains black for periods of timeThe tech support supervisor agreed to repair the computer upon mail inTech support fixed a screen that wasn’t even broken, and shipped it back without even bothering to troubleshooting and repairing the actual problems (slowness, blue/black screens, not updating, won’t perform a manufacturer reset)Customer service stated they were unable to help me when I requested either a new computer to replace it or my money back
My husband placed an order through Dell inc for an Alienware Laptop on December 12, as a Christmas gift for my year old sonDell guaranteed delivery of this order by December 16-21stOn December 19th we checked the order status vis the tracking and order # provided by Dell which stated the laptop was not shipped and still being processedMy husband then called the customer service # provided asking for an explanation, considering we were guaranteed our purchase within a specific time frameDell then verified the ordered dates were supposed to be as promised but for some reason the laptop was still at a warehouse and he would find out why this issue occurredHe also promised to expedite the delivery for the inconvenienceThe following day, we reached out to customer service again and were told they could not deliver product as promised and it would be delayedInstead, they offered $credit for the inconviance and new delivery date was Dec 25thDell then pushed back th
I ordered a Dell USB Recovery Key Windows Home Premium for my wife and the order was billed and mailed to my mother instead of meOnce I put the Dell USB Recovery Key into my wife's computer it went haywire and took out computers in my home
I received a phone call from a fraudulent service claiming to be DellThey had ALL of my personal information which I confidentially shared with DellThey had my: full name, phone number, email, exact shipping and billing address down to my postal code, and the last four numbers of my credit cardThey also had information from my order with Dell: c
r, order number, sales rep, date of order and delivery, amount I paid for the product, and detailed information of the product I purchasedThey also sent me the exact confirmation email that was sent to me originally from my sales rep upon the conformation of my orderI realized that this was a scam because they had one piece of vital information missing, which was just by chance When I contacted Dell Incthey merely asked for my number to add to their no-call listThat was not why I called themI wanted to speak to someone who could 1) explain to me how my confidential personal information could be acquired by scammer
I purchased a Dell XPS laptop on Nov 13, I am customer # [redacted] I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with [redacted] a supervisor at the El Salvador office (ID# [redacted] ) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (c
rs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
On 11/25/I purchased laptops and have not received the 5% rewards points
On 06/02/2016, I submitted a purchase on the Dell Outlet website for two Dell Certified (Refurbished) S2715H 27" Monitors At the time, a website promotion was running on Dell Outlet purchases and included an additional coupon that brought the order to $including tax; a great deal The expected delivery date on the receipt sent to me was 06/09/ At the time of the order, the website claimed there were over in stock On 06/09/2016, I received a notification that my order was delayed The order status now showed 06/16/as the estimated shipping date I then contacted Dell Customer Support to inquire why the order was not being sent immediately for a product that was supposedly in stock The customer service representative informed me that it was in stock and that he would expedite the order He informed me that the new shipping date was 06/10/and that I should be receiving the product the next week On 06/21/2016, I still had not received the order I
Hello, I am writing this complaint regarding Dell's lack of quality services for parts repair that rendered my desktop computer useless because the technician was sloppy and didn't provide top quality, who also dropped my enclosure on the hardwood floor which has some scuffs on the caseThe technician appeared to be incompetent and very newI was told by the chat support that all their technician are professionals which I have to decline that statementThe technician did one thing right, by attaching an ESD strap around his wrist but everything else was rather a nightmareI have been in the computer business over 18+ yrs, I have produced more than 200K motherboards and other parts replacement without failureAfter hours and hours trying to get the computer to be turned on which never didIt appeared that the technician has shot the motherboard or something was short circuited in the electronic partsMy computer was turned on when Dell technician came and saw my computer onI wa
Purchased Alienware Laptop - 4/17/- Little more than years oldThe first year I didn't have alot of problems, nothing MajorThe 2nd year however has been a completely different storyFirst; the Motherboard was Replaced due to a Video Problem and potentially bad Monitor PortDidn't solve the problemThen the Laptop started Freezing; Hanging; and Crashing ALOT!!!! On top of that the system no longer recognized my NVIDIA Graphics Card and NVIDIA couldn't identify there even being one in the systemSo it was perceived badAt that point they requested that I send in the System to Tech LabThey replaced the Hard Drive; Fans; Graphics Card; CPUSend me my system back; and about a week later; I'm having EXACTLY the same issuesIt's gotten worse though at this point; I can't even play the games that I purchased the laptop to play because the system just freezes and crashesI've tried reaching back out and I haven't gotten any helpI've gone through Facebook DELL Page and
I was a QVC customer August purchasing a Dell laptop for my son's first year at PurdueHis is a Computer Graphic Technology Virtual Product Integration major I have two college students so using QVC easy payment plan was a great optionI will be honest and say I didn't look to much into the warranty information because I trusted the Dell name and thought brand new shouldn't be any issuesAfter I paid my 5th of 6th payments and my son was home on winter break his laptop died, wouldn't come onThat is approximately months of useI called QVC who gave me phone numbers for Dell customer serviceOh my goodness this has been the worse experienceWe first sent the laptop in 1st week of JanuaryThey took a couple of weeks and then my son followed up that they were still fixing itMeanwhile school has resumed and he has no computer and is a Computer Graphics Technology majorHe got the laptop back around January 30thHe then used it a couple of days and it died out againI
I sent a request for combining my gift cards on Black Friday which request number is [redacted] At that time, the custom service said it need about 5-business dayHowever until today I didn't get any useful info about my request going onEvery time I sent a email to ask for updatesYour agent just sent back a same email which is nonsenseThese gift cards are issue by you and I just ask for combine themWhy it took such a long time to do it? Or you just want to sale those cards and hope customer couldn't use it or very hard to use it?
I am writing to express my dissatisfaction with Dell Customer Service. We purchased two $100 gift cards and a $50 gift card about a year ago. When I tried to use them, the two $100 cards registered $18 and $10 when applied in my shopping cart. The front line customer support team was unable to help me complete my purchase. This was my first source of frustration because it cost me the ability to take advantage of Dell's Cyber week desktop sales. The issue was not resolved in time for me to complete my purchase that week. Over the next three weeks, I made six phone calls to Dell Customer Support. The front line support team tries to be helpful, however they do not have the tools to resolve my issue. Each time, I had to wait on hold while they contacted the Gift Card Support Team. One time I was told that my request had been rejected without any explanation. Another time I was told to send in a scanned image of the back of the card. Yet another time, I was told that no one k
advertisingThey posted a price, I made a purchase, then they claim they made a price mistake after taking my private information
My Alienware service tag number is [redacted] .The problem is about the quality of Alienware laptop againI had many issues with Alienware Laptop before, Dell has sent me replacement for the same Alienware 17RmodelI read on other reviews, many people stated that they are having CPU overheating problem on Alienware 17Rmodel so I asked them to send me the Alienware 17Rbut they denied itCurrently ,my Alienware 17Ris currently overheating again while I'm browsing websites (I don't play any video games this time)The CPU Temp is always over Celsius Degree, and the max CPU temp on my laptop is 97C under use without play any gamesSince there are many problems about the quality of Alienware 17RI would like to request a replacement for Alienware 17Rmodel
1) person over the phone when I ordered stated the laptop I ordered would come with free upgraded Graphics card 2) the laptop sent to me has had multiple issues ranging from a bad battery (which they made me change out myself after sending the part.) An unset monitor display as well as a inch scratch on the screenAfter asking for a new model, it was stated it can't be done since it's past the day markThis is unacceptableI paid a lot of money for a laptop to have this many issues
I purchased a Dell All in One Computer directly from Dell on July 26, in the amount of $1,together with a four-year Premium support contract (for $which includes next day onsite technical support for any issues that cannot be resolved over the phone or via remote access as in a hardware problem) Dell has been unable to fix my computer and refused to provide me with another one in a timely manner (as per the Premium four-year warranty for which I paid) leaving me with a non-working computer for long periods of time thereby affecting my business, livelihood and income The reason I took the four-year contract was to have the reassurance that I would not be without a functional computer for any extended timeDell has failed to honor their contract with respect to onsite appointments two of which they canceled even without my knowledge, keeping me waiting and never showing up After many frustrating hours on the phone Dell had offered me a refurbished computer and a
I ordered a Dell laptop on 2/11/under purchase id# [redacted] for $plus $for Office personal, not including taxI received the laptop on 2/15/I started experiencing issues with the laptop not working properly and contacted Dell on 2/17/18, I even requested to return the laptop due to the issues but after the tech support agent stated the issues were fixed, I decided to keep the laptop since it seemed to be working betterI had called tech support a total of times, each call was excessively long, at least 1/hours and had remote access given to the tech agent to "fix" my issuesAfter each attempt, the same operating system issues would occurthe 5th call the agent was on the phone with me close to hours, and then had remote access to my system close to hoursThe 6th time I spent close to hours on the phone and they advised I had to mail my laptop to Dell to have the operating system reinstalledI did that and I received it back via Fed X
I purchased a brand new laptop from the online exchange off base for my sister who's a Nursing professor at a very esteemed universityIt was gifted to her landing her dream jobI ordered the laptop on August 26th from the PX/BX onlineMy sister was unable to utilize and try the laptop in the work place until a month later after all her credentials were verifiedAt this time she began downloading and trying to use the laptop in the lectures and noticed it was not lasting off of the chargerAlthough time had passed on my purchase time of a month , my sister had only began using the device for the first time This has became a big issue and frustration in turning a dream start into a career into a nightmareShe called Dell was told it was her motherboard she sent it off only to get it back with the adapter being replaced She got it back again with the same warnings "plugged in, not charging" She called again , only to be told it was the motherboard again and to send it back t
I paid for NEW Dell Inspiron laptop with Windows & Office H&B for over months I have complained that the touchpad produced erratic behavior I have sent it to them for repairs twice and it still did not work as a tech saw while remotely viewing my computer then they sent a replace, used laptop with the wrong system (Win 8.1) the mouse pointer disappears and also freezes on top of that, Microsoft won't let me used the Office software that I bought from Dell because I installed it on the "new" laptop that it sent back to Dell only after months, they told me they would give me a new computer within the first days I started complaining well before that deadline and many times within that window now, I have a dysfunctional, old, used laptop and they have my new, used laptop even worse, I have emailed and phone called different tech reps and their support pages and they refuse to respond