I purchased a computer on [redacted] from Dell and received in on approximately August 26, The computer immediately started having issues and I had to contact technical support I was in contact with technical support trying to resolve the issue for close to a week I was then informed that I needed to send the computer in I sent in in on 9/14/ They contacted me a week or so later stating that it was unable to be fixed and they would be sending me a replacement computer I waited over a week and did not receive any notification of shipment, however received my old hard drive in the mail (which they stated was policy) I was informed a few weeks laster that they had shipped my computer out but it was sent to the wrong address (even though they had shipped my hard drive to the right address) I was informed they would have to try and reclaim my computer from the incorrect address Now it has been over a month of continuous calls (on my end) trying to get the computer tha
I ordered a new 2-inone notebook in December 2015, it was delivered in late December 2015, from the outset the unit had issues with its graphics I contacted Dell and they tried numerous times to fix the unit In January, Dell sent a replacement unit, this unit had the same issues Again contacted customer support Again they tried to fix but to no avail additional other issues have popped up as well After three months of giving Dell the opportunity to fix my unit, I called to request to return the unit and replace it with a different model, one I have had success with in the past I was told I am beyond my day warranty and there is nothing they can do I responded, I reported the issue within the day window and since the issue is not resolved the warranty has not expired
I purchased a dell inspiron from a local store and after some days of its fine working its right hinge started making a sound and the base panel also started tending to seperate from the unit .After some research on community forum on dell39s official website I found it is a problem most of the users of the same laptop are facing so it should be a manufacturing defectBut the technicians of dell refused to repair it without charges and asking for a paid service.Dell should have called the units back if it found the defect in the model
Purchased Dell Laptop with extended warrantyHave had issues since the beginningHave gone through support and had a tech come to my home and still having screen flickering issueI have tried to explain this product is a lemon and should be replacedUnable to talk with anyone in the United States
I had talked to a Dell Representative back in September of 2015, to order a new Desktop, and a ServerI was looking to get my computers to run faster and to rotate my older computers out into new onesWhile talking to the Representative, I told them that I was presently using a Desktop for my server, as I have computers connected into it, and that I wanted to upgradeSo we decided on a Desktop to replace a year computer, and than we talked about a new ServerI am not someone who repairs or knows the differences between computers when I'm talking to themI usually try to explain what I want to be able to do and they help meI've been buying Dell computers for over years now and never had a problem with them until now So I told them how many computers would be connect to the Server and basically wanted one similar to what they had already sold meI wanted enough memory for my programs that I run, I have to have several years of Tax Programs because I get clients who have
I purchased a Dell laptop in I also purchased a comprehensive warranty at this timeIn 2012, the battery began to not function as it should (only lasting about an hour)I purchased a new battery since it was not (to my surprise) covered under the original warrantyThis battery also began only lasting for an hour less than a year later, so it was replaced free of charge in This same situation happened in and Therefore, the last battery I received was in July The representative at Dell told me that since the original comprehensive warranty (purchased in 2011) expired in August 2015, the battery could not be replaced and I would have to buy another batteryHowever, the battery was not covered in the original comprehensive warrantyThe battery I received in July was supposed to have a one year warrantySince I called June 15, to ask for a replacement, it should be replaced since it is malfunctioning in less than a year
I recently purchased a new Dell laptop, their Inspiron with a few upgraded specs and purchased their year warranty and year accidental warrantyHowever, when a bright pixel got stuck on my screen I proceeded to have quite the hassle trying to get them to replace the device since it is clearly defectiveThis is the website where they clearly state for my laptop that if there is bright subpixel stuck that it'll be replaced [redacted]
On PC Magazine's website, Dell advertises 'Dell Precision Series (5510) for a price of $1, Features included: Name: Dell Precision Series (5510) Type: Business Platform: Windows Processor: Intel Core Xenon Name: E3-1505M v Processor Speed: GHz Storage Capacity (as Tested) TB Graphics Card Nvidia Quadro M1000M Screen Size inches Weight lb Battery Rundown - Standard Battery 5: When I called Dell to make the purchase they told me that they could not access PC Mag Websie and that is eas running slow I reminded Dell representative that if this is some type of 'bait and switch" scheme that it would not be tolerated The representatice then ask for more time to peruse PC Mags website The Rep then said that the PC on PC mags website is a basic configuration Dell refused to honor the ADD I find this to be a serious violation of fair trading I have saving to purchase this laptop because it is being offered at a excellent
On May 5th, 2016, I decided to order a new laptop from Dell, having ordered from the company twice previously with no issueI wasn't able to complete the order online due to an issue with the website, so I decided to call the company and place my order insteadAfter a couple of minutes on the phone, I was connected to the sales department and gave them the model number of the laptop that I wantedI also explained that I was military and noticed the website said discounts for active duty service members, and in addition informed her that I was currently overseas and would be shipping to an APO address, I was told no worries that my order would be placedAfter a few more minutes on the phone, I received an order confirmation via email and was informed it could take up to days for my order to ship, due to build times I am assigned to a ship while stationed overseas and was due to leave for deployment the next dayon May 17,my ship was making a port call and I checked my em
In June, 2015, I purchased [redacted] TV that came with a $Dell gift card (Order # [redacted] , Dell gift card reference [redacted] )The expiration date for this gift card was October 1st, I subsequently purchased a Samsung sound bar system in August of the same year (Order # [redacted] ) using the $Dell gift cardI ended up returning the sound bar system a few days after receiving it using Dell's return serviceSince I used the gift card to purchase that product, I called in to Dell to see how that process works Here's where things get stickyWhen I called in, I was told that using the gift card again would be easyAll I would have to do was use the same codeHowever, I was never told that it would keep the same expiration dateIn fact, I was told that there would be "no problem" using my gift card again in the future Last month (October, 2016), I tried to purchase a Samsung Gear S(Dell Purchase ID [redacted] )I used the gift card previously mentioned and
In August of 2016, I purchased a Dell laptop from Dell online for my daughter for collegeWithin about months, my daughter contacted me complaining about a problem with her laptop "freezing"It didn't happen often but it required her to force shutdown the computer and reboot it to get it going againAs the weeks went on, the problem occurred more and more often to the point that she said she no longer could use it because if she was typing something when it occurred, all would be lostI instructed her to contact Dell support because I knew the laptop was under warranty Dell had her on the phone for hours asking her to try countless solutions including re-installing the operating system and wiping her computer cleanNothing seemed to work so they asked her to ship it back to them to repair Dell replaced the hard drive and the unit was returned in a couple of weeks Open starting it up, my daughter noticed that not only was the laptop still experiencing the freezing problem
I paid to renew my warranty for software in December for 2016, it was honored in mid-January for service and the warranty was approved for serviceRequesting additional software service on 02/11/was denied claiming that the warranty was not valid for - Dell claimed it was beyond warranty service after four years - this would be the fifth year The sales department of Dell sold me the contract for and it is not being honored, this is misrepresentation they took my moneythey need to honor their agreement, Dell confirmed in January that it was valid and proceeded to service the software, two weeks later Dell claims it is invalid - the contract is valid Dell Case # [redacted] manager spoke with: [redacted] service tag: [redacted] Express Code: [redacted] , order number [redacted] / customer # [redacted] receipt # [redacted] paid $on 12/28/for full year software service contract
I purchased a TV that comes with dollars promo codeIt has been days since shipping date and I still haven't received my promo codeI contacted Dell and they said I am a reseller and would not issue the promoHowever, I am using the TV and I am not a sellerI tried to contact Dell again and they would not help me
I did buy a dell laptop(Inspiron 17R (5737)) on 12/2/2014.The Service Tag # for the same is [redacted] The laptop was performing fine till last month,when I suddenly noticed a sharp fall in the battery performance.The battery life has reduced by 50% suddenly which is a little surprisingThe laptop is hardly used for 3-hours a day While buying the laptop I did buy the extended hardware warranty for yearsWhen I spoke to the customer care checking about the battery, they ran a few tests and told me that my battery was fineI did show them how fast it was draining outI asked from them to provide me a replacement battery but as per them my battery is only covered for a year and cannot be replaced as part of the warrantyWhen I did buy the laptop, there was nothing mentioned that the battery cannot be replaced post one yearPlease help to resolve this
I Bought a Brand New Dell Inspiron Series - Laptop on [redacted] for my wifewe are having so much issues with the laptop getting Blue Screen error every days and loosing all my work and its very inconvenientI contacted dell so many times initially I did not got any answer after too many attempts now Dell asked me run Hardware test , I spent around hours running test no issues found with the system now asking me spend another hours to run software testI am asking Dell I already wasted lot of time and loosing my work with this new laptop give me an assurance if after spending more time running software test if that also comes fine, either I need a new system or a refundDell is denying on thatMy laptop is already under warranty but not getting proper customer service I need Revdex.com help to resolve this issueI will appreciate your help , time and cooperation Thanks in advance ***
Dell sent notification to my computer (Inspiron 20) that it needed an update from Dell Clicked and installed the update on May 14, The computer then shut down and will not restart Found out this was a BIOS update and a search of the internet from another computer showed that other customers had the same problem with this particular update Called Dell tech support today After about minutes on the phone they told me that I would need to replace the motherboard and would have to pay for it myself The computer is out-of-warranty, but Dell's update broke the computer They want $to have me ship the computer to them, have them replace the motherboard, and ship it back to me This will entail a 2-week period without the computer I want Dell to send a computer repairperson to my house to replace and test the motherboard at their expense They broke my machine with their faulty update and should be paying for it to be repaired
I purchased a Dell Inspiron laptop in January In February I started having issues with the computer After numerous calls to customer support and tech support it was determined that the computer's operating system was bad Despite having purchased the premium technical support package, I still had to pay for a new operating system The computer does not have a disc drive, yet I was sent a disc and it took two weeks to receive the correct material The female manager that I spoke with was very rude in handling this matter I put the new OS on the computer, and still had major issues with the computer freezing and not booting and not completing updates I started calling Dell again at the beginning of September After speaking with numerous technicians, they finally said that I could send the computer in for repairs I initially asked if I could send the computer in for repairs in February and was told that that was not an option I told the technician on September
I bought a dell laptop a couple of months ago for my college student son to do homework.The laptop is supposed to be capable of 5G bandwidth connection but from day one the laptop would barely connect at the 2.4 G bandwidth because its 5G CONNECTION drops all the time to a point where my son had to use a USB network adapter dongle to connect at a lower speed.I reached out to dell tech support about the need to troubleshoot product around Nov 11th after we exhausted all efforts to get the built in wireless card to stay connected "every 5 min or less it disconnects".Service request [redacted] ,the people it talked to in India were extremely nice and tried their best to help.Every troubleshooting session lasted over 90 min & every time I thought we had a fix,the laptop will revert back to disconnecting from my LAN every 3 to 5 min.BTW I have other laptops and desktops in the house that stay connected 24x7 without any incident of disocnnection, except for this new laptop I got from D
I am extremely unsatisfied with Dell and your service after sale My wife's work computer became dysfunctional Saturday, May I spend from 8:am until 2:PM working with technical support to try and get this resolved I had to stop due to weekend plans and my wife resumed the process of attempting repair at 1:today It is now 8:PM I have installed drivers, downloaded software, reinstalled the operating system, then that still didn't work After repeated pleas for a replacement computer they finally agreed to send a technician to our house to try and fix the problem At this point I have confidence in either my computer or Dell Very very disappointing customer service You should not required customers to spend this kind of time troubleshooting problems on products still under warranty
Dear Revdex.com I was interested in purchasing a computer from Dell during their Black Friday sale I was looking on their Print Flyer Page Item BInspirion Desktop $Sale begins on Fri 11/23/at 6PM They also had the same computer with the monitor for $on Thur 11/22/at 8PM On Friday morning 11/23/I was looking around their websiteThey had the Black Friday Deals posted in sections, CURRENT - UPCOMING - EXPIRED Well Dell had the $Desktop listed as EXPIRED Deal expired Nov at 9:PM EST How is a Deal Expired that was not to be active for More Hours? They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur) It seems Dell flipped the items without telling anybody That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE! They guy said his name was ***He kept giving me the runaroundHe did offer me the $
I purchased a computer on [redacted] from Dell and received in on approximately August 26, The computer immediately started having issues and I had to contact technical support I was in contact with technical support trying to resolve the issue for close to a week I was then informed that I needed to send the computer in I sent in in on 9/14/ They contacted me a week or so later stating that it was unable to be fixed and they would be sending me a replacement computer I waited over a week and did not receive any notification of shipment, however received my old hard drive in the mail (which they stated was policy) I was informed a few weeks laster that they had shipped my computer out but it was sent to the wrong address (even though they had shipped my hard drive to the right address) I was informed they would have to try and reclaim my computer from the incorrect address Now it has been over a month of continuous calls (on my end) trying to get the computer tha
I ordered a new 2-inone notebook in December 2015, it was delivered in late December 2015, from the outset the unit had issues with its graphics I contacted Dell and they tried numerous times to fix the unit In January, Dell sent a replacement unit, this unit had the same issues Again contacted customer support Again they tried to fix but to no avail additional other issues have popped up as well After three months of giving Dell the opportunity to fix my unit, I called to request to return the unit and replace it with a different model, one I have had success with in the past I was told I am beyond my day warranty and there is nothing they can do I responded, I reported the issue within the day window and since the issue is not resolved the warranty has not expired
I purchased a dell inspiron from a local store and after some days of its fine working its right hinge started making a sound and the base panel also started tending to seperate from the unit .After some research on community forum on dell39s official website I found it is a problem most of the users of the same laptop are facing so it should be a manufacturing defectBut the technicians of dell refused to repair it without charges and asking for a paid service.Dell should have called the units back if it found the defect in the model
Purchased Dell Laptop with extended warrantyHave had issues since the beginningHave gone through support and had a tech come to my home and still having screen flickering issueI have tried to explain this product is a lemon and should be replacedUnable to talk with anyone in the United States
I had talked to a Dell Representative back in September of 2015, to order a new Desktop, and a ServerI was looking to get my computers to run faster and to rotate my older computers out into new onesWhile talking to the Representative, I told them that I was presently using a Desktop for my server, as I have computers connected into it, and that I wanted to upgradeSo we decided on a Desktop to replace a year computer, and than we talked about a new ServerI am not someone who repairs or knows the differences between computers when I'm talking to themI usually try to explain what I want to be able to do and they help meI've been buying Dell computers for over years now and never had a problem with them until now So I told them how many computers would be connect to the Server and basically wanted one similar to what they had already sold meI wanted enough memory for my programs that I run, I have to have several years of Tax Programs because I get clients who have
I purchased a Dell laptop in I also purchased a comprehensive warranty at this timeIn 2012, the battery began to not function as it should (only lasting about an hour)I purchased a new battery since it was not (to my surprise) covered under the original warrantyThis battery also began only lasting for an hour less than a year later, so it was replaced free of charge in This same situation happened in and Therefore, the last battery I received was in July The representative at Dell told me that since the original comprehensive warranty (purchased in 2011) expired in August 2015, the battery could not be replaced and I would have to buy another batteryHowever, the battery was not covered in the original comprehensive warrantyThe battery I received in July was supposed to have a one year warrantySince I called June 15, to ask for a replacement, it should be replaced since it is malfunctioning in less than a year
I recently purchased a new Dell laptop, their Inspiron with a few upgraded specs and purchased their year warranty and year accidental warrantyHowever, when a bright pixel got stuck on my screen I proceeded to have quite the hassle trying to get them to replace the device since it is clearly defectiveThis is the website where they clearly state for my laptop that if there is bright subpixel stuck that it'll be replaced [redacted]
On PC Magazine's website, Dell advertises 'Dell Precision Series (5510) for a price of $1, Features included: Name: Dell Precision Series (5510) Type: Business Platform: Windows Processor: Intel Core Xenon Name: E3-1505M v Processor Speed: GHz Storage Capacity (as Tested) TB Graphics Card Nvidia Quadro M1000M Screen Size inches Weight lb Battery Rundown - Standard Battery 5: When I called Dell to make the purchase they told me that they could not access PC Mag Websie and that is eas running slow I reminded Dell representative that if this is some type of 'bait and switch" scheme that it would not be tolerated The representatice then ask for more time to peruse PC Mags website The Rep then said that the PC on PC mags website is a basic configuration Dell refused to honor the ADD I find this to be a serious violation of fair trading I have saving to purchase this laptop because it is being offered at a excellent
On May 5th, 2016, I decided to order a new laptop from Dell, having ordered from the company twice previously with no issueI wasn't able to complete the order online due to an issue with the website, so I decided to call the company and place my order insteadAfter a couple of minutes on the phone, I was connected to the sales department and gave them the model number of the laptop that I wantedI also explained that I was military and noticed the website said discounts for active duty service members, and in addition informed her that I was currently overseas and would be shipping to an APO address, I was told no worries that my order would be placedAfter a few more minutes on the phone, I received an order confirmation via email and was informed it could take up to days for my order to ship, due to build times I am assigned to a ship while stationed overseas and was due to leave for deployment the next dayon May 17,my ship was making a port call and I checked my em
In June, 2015, I purchased [redacted] TV that came with a $Dell gift card (Order # [redacted] , Dell gift card reference [redacted] )The expiration date for this gift card was October 1st, I subsequently purchased a Samsung sound bar system in August of the same year (Order # [redacted] ) using the $Dell gift cardI ended up returning the sound bar system a few days after receiving it using Dell's return serviceSince I used the gift card to purchase that product, I called in to Dell to see how that process works Here's where things get stickyWhen I called in, I was told that using the gift card again would be easyAll I would have to do was use the same codeHowever, I was never told that it would keep the same expiration dateIn fact, I was told that there would be "no problem" using my gift card again in the future Last month (October, 2016), I tried to purchase a Samsung Gear S(Dell Purchase ID [redacted] )I used the gift card previously mentioned and
In August of 2016, I purchased a Dell laptop from Dell online for my daughter for collegeWithin about months, my daughter contacted me complaining about a problem with her laptop "freezing"It didn't happen often but it required her to force shutdown the computer and reboot it to get it going againAs the weeks went on, the problem occurred more and more often to the point that she said she no longer could use it because if she was typing something when it occurred, all would be lostI instructed her to contact Dell support because I knew the laptop was under warranty Dell had her on the phone for hours asking her to try countless solutions including re-installing the operating system and wiping her computer cleanNothing seemed to work so they asked her to ship it back to them to repair Dell replaced the hard drive and the unit was returned in a couple of weeks Open starting it up, my daughter noticed that not only was the laptop still experiencing the freezing problem
I paid to renew my warranty for software in December for 2016, it was honored in mid-January for service and the warranty was approved for serviceRequesting additional software service on 02/11/was denied claiming that the warranty was not valid for - Dell claimed it was beyond warranty service after four years - this would be the fifth year The sales department of Dell sold me the contract for and it is not being honored, this is misrepresentation they took my moneythey need to honor their agreement, Dell confirmed in January that it was valid and proceeded to service the software, two weeks later Dell claims it is invalid - the contract is valid Dell Case # [redacted] manager spoke with: [redacted] service tag: [redacted] Express Code: [redacted] , order number [redacted] / customer # [redacted] receipt # [redacted] paid $on 12/28/for full year software service contract
I purchased a TV that comes with dollars promo codeIt has been days since shipping date and I still haven't received my promo codeI contacted Dell and they said I am a reseller and would not issue the promoHowever, I am using the TV and I am not a sellerI tried to contact Dell again and they would not help me
I did buy a dell laptop(Inspiron 17R (5737)) on 12/2/2014.The Service Tag # for the same is [redacted] The laptop was performing fine till last month,when I suddenly noticed a sharp fall in the battery performance.The battery life has reduced by 50% suddenly which is a little surprisingThe laptop is hardly used for 3-hours a day While buying the laptop I did buy the extended hardware warranty for yearsWhen I spoke to the customer care checking about the battery, they ran a few tests and told me that my battery was fineI did show them how fast it was draining outI asked from them to provide me a replacement battery but as per them my battery is only covered for a year and cannot be replaced as part of the warrantyWhen I did buy the laptop, there was nothing mentioned that the battery cannot be replaced post one yearPlease help to resolve this
I Bought a Brand New Dell Inspiron Series - Laptop on [redacted] for my wifewe are having so much issues with the laptop getting Blue Screen error every days and loosing all my work and its very inconvenientI contacted dell so many times initially I did not got any answer after too many attempts now Dell asked me run Hardware test , I spent around hours running test no issues found with the system now asking me spend another hours to run software testI am asking Dell I already wasted lot of time and loosing my work with this new laptop give me an assurance if after spending more time running software test if that also comes fine, either I need a new system or a refundDell is denying on thatMy laptop is already under warranty but not getting proper customer service I need Revdex.com help to resolve this issueI will appreciate your help , time and cooperation Thanks in advance ***
Dell sent notification to my computer (Inspiron 20) that it needed an update from Dell Clicked and installed the update on May 14, The computer then shut down and will not restart Found out this was a BIOS update and a search of the internet from another computer showed that other customers had the same problem with this particular update Called Dell tech support today After about minutes on the phone they told me that I would need to replace the motherboard and would have to pay for it myself The computer is out-of-warranty, but Dell's update broke the computer They want $to have me ship the computer to them, have them replace the motherboard, and ship it back to me This will entail a 2-week period without the computer I want Dell to send a computer repairperson to my house to replace and test the motherboard at their expense They broke my machine with their faulty update and should be paying for it to be repaired
I purchased a Dell Inspiron laptop in January In February I started having issues with the computer After numerous calls to customer support and tech support it was determined that the computer's operating system was bad Despite having purchased the premium technical support package, I still had to pay for a new operating system The computer does not have a disc drive, yet I was sent a disc and it took two weeks to receive the correct material The female manager that I spoke with was very rude in handling this matter I put the new OS on the computer, and still had major issues with the computer freezing and not booting and not completing updates I started calling Dell again at the beginning of September After speaking with numerous technicians, they finally said that I could send the computer in for repairs I initially asked if I could send the computer in for repairs in February and was told that that was not an option I told the technician on September
I bought a dell laptop a couple of months ago for my college student son to do homework.The laptop is supposed to be capable of 5G bandwidth connection but from day one the laptop would barely connect at the 2.4 G bandwidth because its 5G CONNECTION drops all the time to a point where my son had to use a USB network adapter dongle to connect at a lower speed.I reached out to dell tech support about the need to troubleshoot product around Nov 11th after we exhausted all efforts to get the built in wireless card to stay connected "every 5 min or less it disconnects".Service request [redacted] ,the people it talked to in India were extremely nice and tried their best to help.Every troubleshooting session lasted over 90 min & every time I thought we had a fix,the laptop will revert back to disconnecting from my LAN every 3 to 5 min.BTW I have other laptops and desktops in the house that stay connected 24x7 without any incident of disocnnection, except for this new laptop I got from D
I am extremely unsatisfied with Dell and your service after sale My wife's work computer became dysfunctional Saturday, May I spend from 8:am until 2:PM working with technical support to try and get this resolved I had to stop due to weekend plans and my wife resumed the process of attempting repair at 1:today It is now 8:PM I have installed drivers, downloaded software, reinstalled the operating system, then that still didn't work After repeated pleas for a replacement computer they finally agreed to send a technician to our house to try and fix the problem At this point I have confidence in either my computer or Dell Very very disappointing customer service You should not required customers to spend this kind of time troubleshooting problems on products still under warranty
Dear Revdex.com I was interested in purchasing a computer from Dell during their Black Friday sale I was looking on their Print Flyer Page Item BInspirion Desktop $Sale begins on Fri 11/23/at 6PM They also had the same computer with the monitor for $on Thur 11/22/at 8PM On Friday morning 11/23/I was looking around their websiteThey had the Black Friday Deals posted in sections, CURRENT - UPCOMING - EXPIRED Well Dell had the $Desktop listed as EXPIRED Deal expired Nov at 9:PM EST How is a Deal Expired that was not to be active for More Hours? They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur) It seems Dell flipped the items without telling anybody That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE! They guy said his name was ***He kept giving me the runaroundHe did offer me the $