Computer does not work properlyWill work fora few minutes then it freezes upI am very lucky if I can get continuous minutes of useIThis problem started immediately after the purchaseI called tech support and customer service and all they would do is go through a series of testsThe issue has never been resolvedI asked for a return authorization so that I could return the unit and have them repair or replace unitIt is a Inspiron So I have a computer that essentially does not work and also I am still making payments through Dell Financial Services at per cent interest
I had purchased a laptop Dell Inspiron 5000, Seris (5566), Model: 15566-3000B, SKU: from BEST BUY in Modesto, CA on 5/29/as a graduation gift for my son who is starting collegeWhen we opened the box and tried to charge the laptop, the comptur would not chargeI took it back to best buy and was informed that since I did not purchase the extra warranty, I would have to contact DELL myselfWhich I have been doing since, first week of June, I have made multiple phone calls trying to get a replacement cord so that we can charge the laptop,but have been given the run around, everytime I called I had been informed that it is in the mail, and I will get it within hoursEverytime I call, I spend atleat 2hours on the phone, have been given the run around for a computer that still has a DELL warranty until 7/23/ I had to place my son in a junior college vs placing him in a university, because if I send him to a university he does not have a computer to use for
I purchased two Dell Venue tablets in December of and purchased a two year extended warranty for them both Within a matter of months, the tablets stopped charging I worked with Dell to send each of them back, one times and the other twice (once for the charging issue) Each time they were sent out, cleaned up (lost all games) and sent back They charged for a while, but then the problem would start again The table that I sent back twice (tablet 2), is now experiencing the same problem - will not charge The problem is with the hardware of the system I called to explain the issue and was told that there is nothing Dell can do without us having to pay for it to be repaired I obviously do not want it to be repaired, as the fix is temporary Dell is telling me that these tablets are no longer under warranty (the warranty has expired) but think that since this is an ongoing, pre exisiting issue, Dell should, at the very least, honor the repair Ideally, they should
Hello Dell my service tag is [redacted] my computer is going slower then it ever has before do to the fact my Dell laptop was being controlled for hours and minutes on March 28th as you can see by the proof that I provided from my phone company [redacted] in a Excel document I can't not figure out why you company took so long to try to do what ever it did on my computerIt did not need to take hours once so ever your computer put all these unnecessary programs on my computer that just made it slower I don't like how your computer company told me I have a virus but after hours never told me what type of virus I had never told me how to prevent it for next time, But how dare your company tell me its fixed and what not but instead of fixing it making my computer go super slow than it ever has plus on top of that you guys made my computer freeze so much it's just ridiculous I have screen shots of certain things that crazy person did just in case in event happened like this
I sent my computer in to Alienware (Dell's gaming division)They informed my it needed a new motherboardI did not get back to them in time (was out of the country), so they returned the computer unfixedSo far, so goodBut with I opened the box sent me, I found the video card was missing from the computerI brought this error to Alienware's attention and they told me they had returned the computer in the condition receivedIt certainly had a video card when sent to Alienware (I would think they would have mentioned a missing major component in their assessment of the repairs needed) and there was not one when it was returned to me (as confirmed by a computer tech here on my end)I do not know if the card was lost, broken, or stolen by a Dell employee, but whatever happened must have happened while the computer was in their custody (these components do not simply fall out), and Dell has failed to remedy the situation in any way
I have had nothing but problems with my Dell Alienware Computer FROM THE DATE OF PURCHASEStarted with the computer getting a windows critical error, sent the computer to the depo and the first mother board was replacedKeyboard stopped working and display had problems - The Keyboard and Display was replacedThe computer came back with damage on the right-hand side; the plastic was brokenComputer would not turn on - Mother Board was replacedSeveral months ago - computer would not turn on; another motherboard Now, I have a litany of computer issues Monitor continually flickering USB connectors that lose connection every three seconds trackpad that works on and off Power cord that pops-off Problems with BIOS that will not allow me to go into Windows without hitting Fto select the drive Saturday, October 7, 2017, I spoke to another tech support agent that went through all the diagnostics and determined that the motherboard had to be replaced aga
I bought a computer, with awarranty. The computer proved to be defective. I have spent several months trying to have it repaired under warranty. A technician was sent to my house to work on it, and so far I have shipped it to their repair depot twice and it has not been repaired. They have offered to return it to me without fixing it, and when I told them that sending it back to me broken was unaaceptable, they promised to have their repair depot contact me. I have repeatedly contacted them about the issue and every time I am told that I will receive a call from their repair depot, in the meantime they keep telling me that the repair is "on hold" and still they have not repaired the problem.
I tried to purchase a computer on Cyber Monday for I sat there all day waiting till the sale went liveI gave my debit information and a hold for was placed on my accountI got an email min later saying my card could not be authorized and they would try tomorrowTo my dismay they did and another was held, and again declined my cardI called to change the card, only to have the same problemThen it happened again more times while I was waiting for customer service to help me and there was a hour wait time to get through to the credit card deptBy the time I was able to cancel, I am now with insufficient funds in my bank due to the in holds placed by DellDell said it was my bank refusing the Payment, but I have approval codes from the bank, and it was Dell, not my bank refusing my cardThe bank cannot release my funds for business daysI'm [redacted] that is making me ***, I have kids, am on [redacted] , and this
I placed my order for a laptop on 9/5/ Dell had a promotion for 10% back in loyalty rewards on all purchases made through a Dell Preferred AccountI received my first Promotional eGift card on 9/23/with expiration date 12/22/and a second one on 10/29/with an expiration of 1/27/I tried to redeem the second eGift card on 1/25/however, it appeared to be invalidI contacted Dell and was told a case specialist will get back to meWhen they did, they told me that both cards were manually generated and duplicated, therefore both cards were cancelled and the case is closed and nothing could be doneI tried calling again on 2/13/in hopes of getting an associate that could help me better, but worst happenedShe told me that nothing could be done and it happened to 40,other customersI am extremely dissatisfied with the outcomeI was unable to redeem either gift cards because Dell sent out duplicates, therefore they must void all gift cards
I purchased a inch Inspiron laptop with a three year warranty good to 08/After a week got the blue screen it went poof! On 5-6-I mailed Dell inch Inspiron laptop to be serviced(This "is the second pc" first blue screen after a week) I should've asked for a total refund which they had offerbadThe touch pad was not working properlyI again shipped the pc to Dell for repairIn a week receive back and pc "wouldn't boot"I talked to [redacted] at DellHe agreed to ship a replacement Inch Inspiron with touch screen, dvd, backlit keyboardWhich never asked what carier I would like used-the repaired was shipped Fed Ex [redacted] never asked shipped UPS-and was refused by Fed EX because can't scan into their facility!!!! Remarkable right!!! I could use other wordsIt was SHIPPED BACK TO DELL AND IS PROBABLY SITTING ON THEIR LOADING DOCK AND SIGNED BY EDWARDS That was quite a while agoI typed a email attention to all their executives-and give it back
I placed order over the internet Ordering Dell Laptop on June 13th Delivery date was June 16th to June 22nd ,I got Email of order cancellation on June 19th Which I did not Cancel it , I was shocked ,I called Dell customer care Spoke to Different people One Guy says your credit card was denied So I called my Credit card from different phone line My credit card company says we approved dell charges, At Last Guy [redacted] said we over sold that model and I can offer you same model for $more I said I place order week ago I do not need to get run around At the End He was no help Dell should deliver my order which they have sent me proof ,I am in process of finding my legal ways to fight Dell Scam
11/25/- I purchased an XBOX ONE Bundle with [redacted] over live chat on Black Friday after website issues on the promotional priceIt turns out the same product has two URLS, one for the deal which gets claimed and the regular price which never ran outThe agent was unable to accept any other payment method such as PayPal except credit card through the chat and could not allow me to order and do a refund on the regular price URLA few days the order still had not shipped out and I had got several calls from a team which seemed to be from India for some order verificationIt sounded really sketchy as the agent was laughing in between the voicemailI then got an email from [redacted] as "second notice" to verify Dell Purchase ID: [redacted] the sales representative had placed for "security reasons." I am not sure how verifying an order with a number put on the order would be more secure, there is a reason no other company does thisThe hours were vague and many a
I buyed a dell laptop and it came up windows activation required and I called the Best Buy where I purchased the laptop and they tried to help me find the code on the box and the back of the laptop but there was no key code so they told me to call dell when I called dell at least times finally till they picked up and talking to them I got disconnected so didn't have time to call back anymore now I had a chance to call them back they want to charge me money because its after a year but I explained them they could see in the system that they never solved the problem so they told me you right but they will transfer me to supervisor and I was transferred times spending so much time and they still didn't resolve this issue there was very bad customer service there
I purchased a Intuit Quickbook Payroll Enhanced bundle from dellI received the download link and tried to download it to my pcHowever, after I clicked the link a window pop out and stated' error, contact your vendor' Therefore, I contact dell technical support and they said that 'you need purchase a premium support because you don't have a dell computer'Thus, I wanted to return the product since I need to pay to solve the problemI was transfer to customer service return department and spoke with an agentBut, the agent told me that I could not return the product since I clicked the linkThis outcome seemed unacceptable to meI purchased a software that is not downloadable, I neither download nor installed on my computer yetBut I could not refund it because I just clicked the link and tried download itHow can I know this software is not downloadable before I click the linkThe customer should not responsible for click the linkWould you like to help me to solve this iss
I purchased this computer around September and it is supposed to be one of the most powerful systems money can buy It has a stuttering issue that shows during the windows desktop and even more so in gaming I have had to take off from work times for it to be repaired and spent hours on the phone with them trouble shooting The first repair was a new graphics card, this did not resolve the issue The second repair was to replace that graphics card, which then destroyed the mother board The third repair was to replace the graphics card and the motherboard they destroyed during the graphics card replacement This is not a cheap system, I should not be going through this just for it to do what a much cheaper system can do I have simply asked for them to replace it with a working unit, which they tell me "At this moment your system does not qualify for an exchange" I'm currently months in to owning this machine and it's never worked right I have lost data et
I have business and purchase product from dell both personally and professionallyOn 4/19, I saw a dell advertising promotion promoting a Vizio inch TV for with a gift cardSince I do purchase a lot of product from dell, I feel this is a good deal so went thru with the purchase base on this advertisementMy order number was [redacted] I waited the time require for the gift card to came and it never cameI contacted dell and at first they told me my gift card was denied because I am a resellerI purchase ONE TVyes, I do purchase a lot of , I purchase a lot of dell product because I have two business with employeeI need a lot of equipmentI try to talk with the gift card team multiple time but was on hold for 1-hours each time and has never been able to get thruafter a few weeks, I give up trying to get a hold of the gift card department and talked with the manager They then tell me it's because when I made a purchase, it was a business accountAs
I had my dell xps stolen while traveling I purchased a refurbished dell xps from Dell I ordered the version with the fingerprint reader which was shown on my pre order sheet that was sent to me to check to make sure it was correct I also asked whether whether it came with the Samsung SSD hard drive vs the Toshiba or other because reviews and tests showed it was up to twice as fast It was confirmed that was the hard drive I would receive The laptop I received didn't have the finger print reader or the Samsung hard drive, which I latter learned seems to only be available in Europe due to supply issue or cost I called Dell and said order problem to the voice system Spent the next hours speaking to different representatives pinging from department to department, the same departments multiple times I called two more times and was hung up on I didn't raise my voice, call names or be rude, I just kept pressing for a real answer instead of transferring back t
I have tried to contact tech support to get this problem resolved, but it is a bullpen of folks who can't speak clear english and although I know spanish, I cannot for life of me understand what they are saying. Not to mention they put me on hold several times to "get some papers" or they said they were going to send me an email which never arrived. They seem to be goofing around as I can hear the background noise and everybody is playing the mute game on the line. Friday night fun Here is the problem. I run a 3D graphics design program called AutoSprink. I have spent 10 hours on the phone support with them. What it comes down to is that there is a problem with my display ports. I am using two monitors and only one will render the software and allow me to open files. On the other monitor it crashes. Now I have had an alienware before and it worked just fine with a mini display port monitor and an hdmi monitor, but now my alienware 15 R4 is crashing on other monitors. F
Placed order for desktop computerWas guaranteed delivery by Nov 28th (the latest)Called Customer service after computer had not arrived as promised to check status of orderWhile on phone with customer svc rep they rec'd email from warehouse stating the order was cancelled due to motherboard being on back order with no indication when stock would be refilledTried talking to other departments to possibly change order (Dell's suggestion) so we at least got some form of computerAfter hours and employees later the order was cancelled and we now have nothingreps hung up on meOne transferred me to a department he knew was closedMultiple "supervisors" were unable to assist in keeping our business and providing a product comparable to the one we orderedI am left to wonder, if I had not called would they have notified me my order was cancelled? When asked for the notes to be checked on my account only out of the 10+ employees I spoke to this evening bothered to make a
Computer does not work properlyWill work fora few minutes then it freezes upI am very lucky if I can get continuous minutes of useIThis problem started immediately after the purchaseI called tech support and customer service and all they would do is go through a series of testsThe issue has never been resolvedI asked for a return authorization so that I could return the unit and have them repair or replace unitIt is a Inspiron So I have a computer that essentially does not work and also I am still making payments through Dell Financial Services at per cent interest
I had purchased a laptop Dell Inspiron 5000, Seris (5566), Model: 15566-3000B, SKU: from BEST BUY in Modesto, CA on 5/29/as a graduation gift for my son who is starting collegeWhen we opened the box and tried to charge the laptop, the comptur would not chargeI took it back to best buy and was informed that since I did not purchase the extra warranty, I would have to contact DELL myselfWhich I have been doing since, first week of June, I have made multiple phone calls trying to get a replacement cord so that we can charge the laptop,but have been given the run around, everytime I called I had been informed that it is in the mail, and I will get it within hoursEverytime I call, I spend atleat 2hours on the phone, have been given the run around for a computer that still has a DELL warranty until 7/23/ I had to place my son in a junior college vs placing him in a university, because if I send him to a university he does not have a computer to use for
I purchased two Dell Venue tablets in December of and purchased a two year extended warranty for them both Within a matter of months, the tablets stopped charging I worked with Dell to send each of them back, one times and the other twice (once for the charging issue) Each time they were sent out, cleaned up (lost all games) and sent back They charged for a while, but then the problem would start again The table that I sent back twice (tablet 2), is now experiencing the same problem - will not charge The problem is with the hardware of the system I called to explain the issue and was told that there is nothing Dell can do without us having to pay for it to be repaired I obviously do not want it to be repaired, as the fix is temporary Dell is telling me that these tablets are no longer under warranty (the warranty has expired) but think that since this is an ongoing, pre exisiting issue, Dell should, at the very least, honor the repair Ideally, they should
Hello Dell my service tag is [redacted] my computer is going slower then it ever has before do to the fact my Dell laptop was being controlled for hours and minutes on March 28th as you can see by the proof that I provided from my phone company [redacted] in a Excel document I can't not figure out why you company took so long to try to do what ever it did on my computerIt did not need to take hours once so ever your computer put all these unnecessary programs on my computer that just made it slower I don't like how your computer company told me I have a virus but after hours never told me what type of virus I had never told me how to prevent it for next time, But how dare your company tell me its fixed and what not but instead of fixing it making my computer go super slow than it ever has plus on top of that you guys made my computer freeze so much it's just ridiculous I have screen shots of certain things that crazy person did just in case in event happened like this
I sent my computer in to Alienware (Dell's gaming division)They informed my it needed a new motherboardI did not get back to them in time (was out of the country), so they returned the computer unfixedSo far, so goodBut with I opened the box sent me, I found the video card was missing from the computerI brought this error to Alienware's attention and they told me they had returned the computer in the condition receivedIt certainly had a video card when sent to Alienware (I would think they would have mentioned a missing major component in their assessment of the repairs needed) and there was not one when it was returned to me (as confirmed by a computer tech here on my end)I do not know if the card was lost, broken, or stolen by a Dell employee, but whatever happened must have happened while the computer was in their custody (these components do not simply fall out), and Dell has failed to remedy the situation in any way
I have had nothing but problems with my Dell Alienware Computer FROM THE DATE OF PURCHASEStarted with the computer getting a windows critical error, sent the computer to the depo and the first mother board was replacedKeyboard stopped working and display had problems - The Keyboard and Display was replacedThe computer came back with damage on the right-hand side; the plastic was brokenComputer would not turn on - Mother Board was replacedSeveral months ago - computer would not turn on; another motherboard Now, I have a litany of computer issues Monitor continually flickering USB connectors that lose connection every three seconds trackpad that works on and off Power cord that pops-off Problems with BIOS that will not allow me to go into Windows without hitting Fto select the drive Saturday, October 7, 2017, I spoke to another tech support agent that went through all the diagnostics and determined that the motherboard had to be replaced aga
I bought a computer, with awarranty. The computer proved to be defective. I have spent several months trying to have it repaired under warranty. A technician was sent to my house to work on it, and so far I have shipped it to their repair depot twice and it has not been repaired. They have offered to return it to me without fixing it, and when I told them that sending it back to me broken was unaaceptable, they promised to have their repair depot contact me. I have repeatedly contacted them about the issue and every time I am told that I will receive a call from their repair depot, in the meantime they keep telling me that the repair is "on hold" and still they have not repaired the problem.
I tried to purchase a computer on Cyber Monday for I sat there all day waiting till the sale went liveI gave my debit information and a hold for was placed on my accountI got an email min later saying my card could not be authorized and they would try tomorrowTo my dismay they did and another was held, and again declined my cardI called to change the card, only to have the same problemThen it happened again more times while I was waiting for customer service to help me and there was a hour wait time to get through to the credit card deptBy the time I was able to cancel, I am now with insufficient funds in my bank due to the in holds placed by DellDell said it was my bank refusing the Payment, but I have approval codes from the bank, and it was Dell, not my bank refusing my cardThe bank cannot release my funds for business daysI'm [redacted] that is making me ***, I have kids, am on [redacted] , and this
I placed my order for a laptop on 9/5/ Dell had a promotion for 10% back in loyalty rewards on all purchases made through a Dell Preferred AccountI received my first Promotional eGift card on 9/23/with expiration date 12/22/and a second one on 10/29/with an expiration of 1/27/I tried to redeem the second eGift card on 1/25/however, it appeared to be invalidI contacted Dell and was told a case specialist will get back to meWhen they did, they told me that both cards were manually generated and duplicated, therefore both cards were cancelled and the case is closed and nothing could be doneI tried calling again on 2/13/in hopes of getting an associate that could help me better, but worst happenedShe told me that nothing could be done and it happened to 40,other customersI am extremely dissatisfied with the outcomeI was unable to redeem either gift cards because Dell sent out duplicates, therefore they must void all gift cards
I purchased a inch Inspiron laptop with a three year warranty good to 08/After a week got the blue screen it went poof
! On 5-6-I mailed Dell inch Inspiron laptop to be serviced(This "is the second pc" first blue screen after a week) I should've asked for a total refund which they had offerbadThe touch pad was not working properlyI again shipped the pc to Dell for repairIn a week receive back and pc "wouldn't boot"I talked to [redacted] at DellHe agreed to ship a replacement Inch Inspiron with touch screen, dvd, backlit keyboardWhich never asked what carier I would like used-the repaired was shipped Fed Ex [redacted] never asked shipped UPS-and was refused by Fed EX because can't scan into their facility!!!! Remarkable right!!! I could use other wordsIt was SHIPPED BACK TO DELL AND IS PROBABLY SITTING ON THEIR LOADING DOCK AND SIGNED BY EDWARDS That was quite a while agoI typed a email attention to all their executives-and give it back
I placed order over the internet Ordering Dell Laptop on June 13th Delivery date was June 16th to June 22nd ,I got Email of order cancellation on June 19th Which I did not Cancel it , I was shocked ,I called Dell customer care Spoke to Different people One Guy says your credit card was denied So I called my Credit card from different phone line My credit card company says we approved dell charges, At Last Guy [redacted] said we over sold that model and I can offer you same model for $more I said I place order week ago I do not need to get run around At the End He was no help Dell should deliver my order which they have sent me proof ,I am in process of finding my legal ways to fight Dell Scam
11/25/- I purchased an XBOX ONE Bundle with [redacted] over live chat on Black Friday after website issues on the promotional priceIt turns out the same product has two URLS, one for the deal which gets claimed and the regular price which never ran outThe agent was unable to accept any other payment method such as PayPal except credit card through the chat and could not allow me to order and do a refund on the regular price URLA few days the order still had not shipped out and I had got several calls from a team which seemed to be from India for some order verificationIt sounded really sketchy as the agent was laughing in between the voicemailI then got an email from [redacted] as "second notice" to verify Dell Purchase ID: [redacted] the sales representative had placed for "security reasons." I am not sure how verifying an order with a number put on the order would be more secure, there is a reason no other company does thisThe hours were vague and many a
Ordered a monitor from dell.com, and the order got canceled without any notification
I buyed a dell laptop and it came up windows activation required and I called the Best Buy where I purchased the laptop and they tried to help me find the code on the box and the back of the laptop but there was no key code so they told me to call dell when I called dell at least times finally till they picked up and talking to them I got disconnected so didn't have time to call back anymore now I had a chance to call them back they want to charge me money because its after a year but I explained them they could see in the system that they never solved the problem so they told me you right but they will transfer me to supervisor and I was transferred times spending so much time and they still didn't resolve this issue there was very bad customer service there
I purchased a Intuit Quickbook Payroll Enhanced bundle from dellI received the download link and tried to download it to my pcHowever, after I clicked the link a window pop out and stated' error, contact your vendor' Therefore, I contact dell technical support and they said that 'you need purchase a premium support because you don't have a dell computer'Thus, I wanted to return the product since I need to pay to solve the problemI was transfer to customer service return department and spoke with an agentBut, the agent told me that I could not return the product since I clicked the linkThis outcome seemed unacceptable to meI purchased a software that is not downloadable, I neither download nor installed on my computer yetBut I could not refund it because I just clicked the link and tried download itHow can I know this software is not downloadable before I click the linkThe customer should not responsible for click the linkWould you like to help me to solve this iss
I purchased this computer around September and it is supposed to be one of the most powerful systems money can buy It has a stuttering issue that shows during the windows desktop and even more so in gaming I have had to take off from work times for it to be repaired and spent hours on the phone with them trouble shooting The first repair was a new graphics card, this did not resolve the issue The second repair was to replace that graphics card, which then destroyed the mother board The third repair was to replace the graphics card and the motherboard they destroyed during the graphics card replacement This is not a cheap system, I should not be going through this just for it to do what a much cheaper system can do I have simply asked for them to replace it with a working unit, which they tell me "At this moment your system does not qualify for an exchange" I'm currently months in to owning this machine and it's never worked right I have lost data et
I have business and purchase product from dell both personally and professionallyOn 4/19, I saw a dell advertising promotion promoting a Vizio inch TV for with a gift cardSince I do purchase a lot of product from dell, I feel this is a good deal so went thru with the purchase base on this advertisementMy order number was [redacted] I waited the time require for the gift card to came and it never cameI contacted dell and at first they told me my gift card was denied because I am a resellerI purchase ONE TVyes, I do purchase a lot of , I purchase a lot of dell product because I have two business with employeeI need a lot of equipmentI try to talk with the gift card team multiple time but was on hold for 1-hours each time and has never been able to get thruafter a few weeks, I give up trying to get a hold of the gift card department and talked with the manager They then tell me it's because when I made a purchase, it was a business accountAs
I had my dell xps stolen while traveling I purchased a refurbished dell xps from Dell I ordered the version with the fingerprint reader which was shown on my pre order sheet that was sent to me to check to make sure it was correct I also asked whether whether it came with the Samsung SSD hard drive vs the Toshiba or other because reviews and tests showed it was up to twice as fast It was confirmed that was the hard drive I would receive The laptop I received didn't have the finger print reader or the Samsung hard drive, which I latter learned seems to only be available in Europe due to supply issue or cost I called Dell and said order problem to the voice system Spent the next hours speaking to different representatives pinging from department to department, the same departments multiple times I called two more times and was hung up on I didn't raise my voice, call names or be rude, I just kept pressing for a real answer instead of transferring back t
I have tried to contact tech support to get this problem resolved, but it is a bullpen of folks who can't speak clear english and although I know spanish, I cannot for life of me understand what they are saying. Not to mention they put me on hold several times to "get some papers" or they said they were going to send me an email which never arrived. They seem to be goofing around as I can hear the background noise and everybody is playing the mute game on the line. Friday night fun Here is the problem. I run a 3D graphics design program called AutoSprink. I have spent 10 hours on the phone support with them. What it comes down to is that there is a problem with my display ports. I am using two monitors and only one will render the software and allow me to open files. On the other monitor it crashes. Now I have had an alienware before and it worked just fine with a mini display port monitor and an hdmi monitor, but now my alienware 15 R4 is crashing on other monitors. F
Placed order for desktop computerWas guaranteed delivery by Nov 28th (the latest)Called Customer service after computer had not arrived as promised to check status of orderWhile on phone with customer svc rep they rec'd email from warehouse stating the order was cancelled due to motherboard being on back order with no indication when stock would be refilledTried talking to other departments to possibly change order (Dell's suggestion) so we at least got some form of computerAfter hours and employees later the order was cancelled and we now have nothingreps hung up on meOne transferred me to a department he knew was closedMultiple "supervisors" were unable to assist in keeping our business and providing a product comparable to the one we orderedI am left to wonder, if I had not called would they have notified me my order was cancelled? When asked for the notes to be checked on my account only out of the 10+ employees I spoke to this evening bothered to make a