In addition to product issues, nature of complaint also pertains: Guarantee/Warranty Issues, Repair Issues, Service Issues, Billing/Collection Issues, PRODUCT ISSUES Various technical hardware and software issues - product i.eXPS1TB, Windows Pro, QHD, plus Dell 1Yr Premium Support, purchased in November and delivered DecemberAll issues remain unresolved and no further clarity on how it will be resolved, I had then requested for a small refund for the paid 'Dell Premium Support' of about $100CAD - this was denied Technical issues reported to date: Intermittent connectivity Intermittent Bluetooth connectivity Wireless display connectivity to a monitor Multiple Blue Screen of Death (BSoD) - numerous screen shots were provided to Dell Premium Support Screen flickering Computer will automatically turn on from Sleep mode BSoD with 'system_service_exception btwaudio.sys' error which is the latest issue on May ' CUS
Dell is advertising on their website two laptops that are the same This one: [redacted] laptop and this one [redacted] One is advertised as including a Free TV, but it costs $more than the other one, meaning the TV isn't free at allIt's a $add onThere is one other difference between the two computers, the free TV deal includes Year Premium Support and Months McAfee and the other one includes year limited support and months McAffeeMaking those upgrades to the other machine though would only cost $70, not $
I made a purchase with ID Dell Purchase ID: [redacted] on Feb 09, with the following sales associate over the phone Sales Professional Details Sales Professional: [redacted] @Dell.com ###-###-#### She charged a total of two $totalling $and sent me a confirmation emailI paid with BOA visa credit card and two gift cardsHowever, the order was cancelled laterSeeing I didn't get any refund,I began to call [redacted] for a refundShe gave different stories each time over the phone, from " will send a refund soon" to "you should have received a refund in your email box"After at least times of useless communication, I had to file to Revdex.com for a resolution Dell assigned a specialist to deal with this matter: [redacted] Dell | Advanced Resolution Group Phone + [redacted] requested me to give the gift card numbers; I didHe asked for the order number of the gift cards, I didHowever, today, July 15th, 2016, h
Several months ago my Inspiron started making loud beeping noises when turning on the power and then the computer would not turn onThe computer was shipped back to Dell and the hard drive was replaced with the notification that the problem was fixed A couple months later the same problem occurred Dell had to re-evaluate the issue as if they had never heard from us The computer was sent back to Dell again This time the LCD cable was replacedI was told the problem was, again, "fixed." Now the same problem is occurring and Dell wants to start all over again because "they can fix it." Because they didn't fix it on two attempts, I don't want to send it in a third time so I asked to have the computer replaced [redacted] (badge [redacted] ) said he could only replace it with a refurbished computer I wanted a new computerAfter much debate he referred me to his supervisor [redacted] (badge [redacted] ) who said that there is no way I can get a replacement computer (new or refurbished)
I purchased an Alienware RLaptop on 8/21/I have had issues with this computer since the day I received itI have had the following repairs/issues done to my lap [redacted] eye tracking not working Graphics card overheating Graphics card redo paste and thermal pads Replace the graphics card Replace the motherboard Replace the entire laptop Hard drive failure Keyboard failure LCD cover replaced Heatsink replaced Main logic board replaced Operating system reinstalled The technician didn't put the computer back together correctly and had to re-accomplish assembly Additionally, many of these repairs have required me to send my laptop back to dell, which has left me without a laptop for my military work, and my college classes (online)All of the above repairs have taken place over the past monthsI have asked for a refund multiple times, I have also given Dell options to compensate me (because they weren't willing to refund)I have asked for Dell credit so
I have used Dell Computers since the early 90's and up until now have had nothing but a great experience with them Until nowI purchased a Dell E525w all in one Laser Color printer It has been slow, print quality poor and overall a very average product The issue started when I had an error code that I couldn't find on line I have tried for the past hours to get tech support in the United States Each time I call I am routed to India, where they ask the same questions, read their script and put me on hold for minutes This is unacceptable
I send my computer to get repair and my computer needs a power supplyI call them to pay for the power supply for the computer they charge me for the power supplyWhich just cost dollarsThey told me is like a depositThey told me when I receive my computer I can call back and their going to deduct the power supply (Dollars) from the deposit and they are going to give me my money backI just call times and they keep transfer me to every single department telling me that they don't know what just happenThere are not trying to help me I just want my money back
I bought a Dell Inspiron Signature Ed from Microsoft store After less than months of very light use, the lower right side of bezel started to crack open Called Dell support, no help at all Closer examination of the components showed each hinge is connected directly to the LCD cover along with hinge brackets by three tiny screws Both the hinge and brackets are made of metal, but the anchors on the LCD cover are made from weak plastic This kind of plastic will not provide strong enough support to the weight of the LCD screen and the stress from the hinge Dell support insisted this is physical damage inflicted by me, even though they admit this is a very common issue They told me month usage is proof that there is no issue with the plastic and the design, but they still would not provide repair/replacement service even if it's broken in day Their policy says standard one year warranty will not cover any kind of user damage whatsoever, but nowhere they made
I purchased a Dell XPS Laptop on December 2, 2017. The machine has a 1 year warranty. I contacted Dell on May 15, 2018 in regard to a defect in the craftsmanship of the power adapter on the laptop. A plastic spacer in the power adapter became loose and fell out. The machine has never been dropped or damaged in any way. I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty. They indicate it is user damage, which is not the case. Their only option is for me to pay for the repairs.
I purchased (Order # [redacted] ) a TV on 7/from dell.comThe tv came with a egift card to dell.com to be sent out approximately days after purchaseConveniently, it was never sent to me and I only remembered it on 10/10/I contacted dell.com chat support and all was good I will receive my in 2-daysOn 10/I received an email saying it was processed and I will receive it within hoursBy morning of 10/I did not receive the card (well outside the hours)Contacted dell chat support they told me they saw it was sent and to check my inbox because they saw it was processed (lie)They then investigated further and saw a "technical glitch" prevented it from being sentHow convenientHow come dell never reached out at any point to notify me of these issuesI am going to be reaching out to other boards and forums to see if this is a common and systemic issue and see if there are grounds for a lawsuitThe gift card is still MIA and I have no confidence in eve
purchased a Dell laptop computer in November as a Christmas gift for my daughter who is in collageBack in February some of the keys on the keyboard stopped workingMy daughter notified Tech support to fix the problema few hours later they stopped working again After several attempts to fix the problem and frustrated my daughter notified me of the problemI then called Dell Tech support to find out what was wrong with the computerThey told me that they were working on the problem and that it would be fixedI then told them that if they could not then I would like the computer replacedThey said that it would not be possible for a replacement since the computer was purchased over days agoI said that this was unacceptable and wanted to talk to managementThey later moved my case to a higher level and that some one would get back in touch with meAt this point my Daughters dollar laptop is still broken and no one has contacted us at this point
I bought a dell laptop computer from dell and it has 4gb of memory which the salesman on the phone said is plenty,after using it after a couple of months after receiving the computer I noticed the computer is very slow and freezes a lot,I called dell customer service and they basically told me my computer is worthless because it doesn't have a lot of memory therefore the slowness of the computer and the freezing is normal.my express service code is: [redacted]
I ordered a keyboard/mouse combo online from Dell’s website on November (Dell Purchase ID: [redacted] ) and was charged $(including tax) A week later, I called to check on the status of my order and was told that it was “on hold” After being transferred to and talking with multiple people in several departments (e.gElectronics/Accessories Sales, Customer Service, etc.), I learned that the order was “on hold” due to a problem with Dell’s backend systems In the process, I spent several hours on the phone, was disconnected twice, and was once transferred to a non-existent (i.emade-up) department I was then told that, if I want, I could reorder the product at a new price of $ When asked why I would pay more for the same product, I was told that I had no choice Then, when I asked to talk with a supervisor, I was told that they were very busy and I would need to call back another day to talk with them When I called back on December 1, I repeated the same
We got our grandson a Dell laptop for ChristmasThey said they would mark it as a Christmas gift so the warranty would start thenNow that we're having a problem Dell is saying now the warranty started the date of purchaseThey advertised that it had a Gig hard driver, and so much ramSo we got it for our year old grandsonAfter a problem came up I was told that the gig hard drive was only for the operation systemThat this laptop didn’t have a hard driveSo all the hours I was on the phone with dell to get it working right was in vain***_ [redacted] Dell | Technical Support Specialist said 10/25/that this Laptop is only good to do things on the internetI told him that they advertised A Laptop with a gig hard driveYou buy laptop to work or play games or both With all the hours on the phone with Dell nobody told me that you can not put programs for work or play on itThe USB disk won’t work to fix it [redacted] _***_ [redacted] (Dell Support ), and ( ***_***
had purchased a Dell XPS 15 and had it for over 2 years. A Month after I purchased it, my track pad started popping out. Since it was a minor issue I kept going. After a a couple of years the track pad started popping out even more. I finally decided to get it checked out and I found that the battery was defective since it started leaking and bulging under the track pad ever since a month after I had bought it. My kids use this for their homework and thankfully it did not leak causing any hazard. I called Dell and told them that this was a defective part that they should have recalled and or replaced without any charge. I had been put through 3 support personnel all in India. The first guy was very dismissive of my issue. His manager then came online and he was pretty condescending saying that all batteries would leak and bloat up towards the end of their life. I told him that I buy a lot of dell machines both for personal use and at work and I have seen battery losing its power towards the end but never have I seen it bloating and expanding like this. He seemed to be amazed that I haven't seen this. I got a call a couple days later from escalation specialist and he restated the same thing and said they will not replace their defective product since I was void of warrenty. My HP lap top I bought at the same time is still working as a carm. I was pretty amazed at the attitude of this company towards their customers who call about their defective product that causes a hazzard. This is the same thing like the Note 8s exploding battery issue. In many cases samsung had replaced them but Dell was nickel and diming their customers. This will be the last Dell I would purchase. Im going to go HP! It is no wonder that the worldwide sales of Dell is small compared to HP based on https://www.statista.com/statistics/263393/global-pc-shipments-since-1st-quarter...⇄ It is not just me a lot of users have the same probem. I paid 300 dollars to get this fixed But Dell is a waste of money. https://www.dell.com/community/XPS/XPS-15-9550-battery-replacement-problem/td-p/...⇄ DELL REPLACES THIS FOR OTHER CUSTOMERS WHO ARE VERY VOCAL! See this You tube : https://www.youtube.com/watch?v=x1zNIUVIhbo and this article: https://www.dell.com/community/XPS/Battery-swelling-in-XPS-15-9560/td-p/6226881 Apparently not all customers are equal for them! I want to complaint about this kind of irresponsible attitude from a company of their repute.
my windows operating system is computed I called dell to help me and they are telling me I need to transfer me to the soft wear department.I have been calling many times about this issuesthey told me to download the recovery on my computer.and it's not working
On August 22, I ordered a Dell S2415H monitorAfter ordering I received a email confirming my orderAfter several days of not receiving a shipping confirmation email I called Dell and was told that the order was cancelled because of a price mistake and they offered to sell me the monitor at the higher priceI never received an email cancellation, however I have since received promotional emails After ordering, I shared the deal I found with a room mate and another friendBoth placed an order after mine, and both were fulfilled as promised and their monitors arrived a few days laterI am disappointed that Dell chose to ship some orders and chose to cancel others in no apparent fair orderI am also disappointed that no email was ever sent to let me know the order was cancelled, even though promotional emails have been sent continuously even after unsubscribing
The product description for the printer I puchased stated that the following media types are supported by the printer, "Envelopes, labels, plain paper, coated paper, recycled paper, cover paper" [redacted] Today tech support advised me that the maximum weight paper supported is lb paper (copy paper) not the heavier cover paper (card stock) After being transferred to multiple people, I was told Dell could do nothing to make this issue right as it was more than days past the purchase date
I PURCHASED THE COMPUTER FROM WALMART IN RANCHO CUCAMONGA ON OCTOBER 4TH, A FEW MONTHS LATER THE LAPTOP WENT OUT ON ME I HAVE ANOTHER COMJPUTER AND WAS DOING A LOT OF TRAVELING AND THAT IS WHY I DID NOT CONTACT DELL I DON'T REMEMBER THE DATE I WROTE TO DELL HOWEVER, [redacted] CONTACTED ME AND TOLD THEY WOULD BE SETTING ME A BOX FROM FEDX TO REPAIR IT ON AUGUST 12, THEY PICKED IT UP IT WAS RETURNED TO ME ON AUGUST 21ST, ON AUGUST 24TH, 2017, IT WENT OUT ON ME AGAIN I EMAILED MR [redacted] TWO MORE TIMES AND I HAVE YET TO HEAR FROM HIM I AM APPALED AT THE QUALITY OF AND WONDER HOW THEY CAN ALLOW SUCH A DEFECTIVE PRODUCT TO HIT THE SHELVES AT ALL I AM NOT TRYING TO BE DIFFICULT, HOWEVER, IT SEEMS AS THOUGH TOO MANY COMPANIES ARE OFFERING SUBSTANDARD PRODUCTS AND EXPECTING TO GET AWAY WITH IT ITS NO WONDER THEY HAVE OTHER NEGATIVE COMPLAINTS FROM PEOPLE WHO HAVE PURCHASED THEIR PRODUCTS THIS PRODUCT IS NO WHERE I WOULD EXPECT FROM A COMPAN
I purchased a Dell Inspiron computer in November In June, the computer started to show a warning message that the AC Adapter type was not recognizedI ran Dell diagnosticsIt said the battery had failedThe battery was no longer keeping a chargeDell sent out a replacement for freeThis did not solve the issueUpon doing further research, I realized the problem was the adapter itselfThe pin inside the connector was bent and no longer recognized by the computerI called Dell customer serviceAfter more than an hour, Dell responded by saying that the best they could do is help me to order a replacement adapterThey say it was not cove under warrantyThis is a factory flawThere is no way I could have broken itIt is internalI will not spend $on a new adapter when it is Dell's fault for the design flaw
In addition to product issues, nature of complaint also pertains: Guarantee/Warranty Issues, Repair Issues, Service Issues, Billing/Collection Issues, PRODUCT ISSUES Various technical hardware and software issues - product i.eXPS1TB, Windows Pro, QHD, plus Dell 1Yr Premium Support, purchased in November and delivered DecemberAll issues remain unresolved and no further clarity on how it will be resolved, I had then requested for a small refund for the paid 'Dell Premium Support' of about $100CAD - this was denied Technical issues reported to date: Intermittent connectivity Intermittent Bluetooth connectivity Wireless display connectivity to a monitor Multiple Blue Screen of Death (BSoD) - numerous screen shots were provided to Dell Premium Support Screen flickering Computer will automatically turn on from Sleep mode BSoD with 'system_service_exception btwaudio.sys' error which is the latest issue on May ' CUS
Dell is advertising on their website two laptops that are the same This one: [redacted] laptop and this one [redacted] One is advertised as including a Free TV, but it costs $more than the other one, meaning the TV isn't free at allIt's a $add onThere is one other difference between the two computers, the free TV deal includes Year Premium Support and Months McAfee and the other one includes year limited support and months McAffeeMaking those upgrades to the other machine though would only cost $70, not $
I made a purchase with ID Dell Purchase ID: [redacted] on Feb 09, with the following sales associate over the phone Sales Professional Details Sales Professional: [redacted] @Dell.com ###-###-#### She charged a total of two $totalling $and sent me a confirmation emailI paid with BOA visa credit card and two gift cardsHowever, the order was cancelled laterSeeing I didn't get any refund,I began to call [redacted] for a refundShe gave different stories each time over the phone, from " will send a refund soon" to "you should have received a refund in your email box"After at least times of useless communication, I had to file to Revdex.com for a resolution Dell assigned a specialist to deal with this matter: [redacted] Dell | Advanced Resolution Group Phone + [redacted] requested me to give the gift card numbers; I didHe asked for the order number of the gift cards, I didHowever, today, July 15th, 2016, h
Several months ago my Inspiron started making loud beeping noises when turning on the power and then the computer would not turn onThe computer was shipped back to Dell and the hard drive was replaced with the notification that the problem was fixed A couple months later the same problem occurred Dell had to re-evaluate the issue as if they had never heard from us The computer was sent back to Dell again This time the LCD cable was replacedI was told the problem was, again, "fixed." Now the same problem is occurring and Dell wants to start all over again because "they can fix it." Because they didn't fix it on two attempts, I don't want to send it in a third time so I asked to have the computer replaced [redacted] (badge [redacted] ) said he could only replace it with a refurbished computer I wanted a new computerAfter much debate he referred me to his supervisor [redacted] (badge [redacted] ) who said that there is no way I can get a replacement computer (new or refurbished)
I purchased an Alienware RLaptop on 8/21/I have had issues with this computer since the day I received itI have had the following repairs/issues done to my lap [redacted] eye tracking not working Graphics card overheating Graphics card redo paste and thermal pads Replace the graphics card Replace the motherboard Replace the entire laptop Hard drive failure Keyboard failure LCD cover replaced Heatsink replaced Main logic board replaced Operating system reinstalled The technician didn't put the computer back together correctly and had to re-accomplish assembly Additionally, many of these repairs have required me to send my laptop back to dell, which has left me without a laptop for my military work, and my college classes (online)All of the above repairs have taken place over the past monthsI have asked for a refund multiple times, I have also given Dell options to compensate me (because they weren't willing to refund)I have asked for Dell credit so
I have used Dell Computers since the early 90's and up until now have had nothing but a great experience with them Until nowI purchased a Dell E525w all in one Laser Color printer It has been slow, print quality poor and overall a very average product The issue started when I had an error code that I couldn't find on line I have tried for the past hours to get tech support in the United States Each time I call I am routed to India, where they ask the same questions, read their script and put me on hold for minutes This is unacceptable
I send my computer to get repair and my computer needs a power supplyI call them to pay for the power supply for the computer they charge me for the power supplyWhich just cost dollarsThey told me is like a depositThey told me when I receive my computer I can call back and their going to deduct the power supply (Dollars) from the deposit and they are going to give me my money backI just call times and they keep transfer me to every single department telling me that they don't know what just happenThere are not trying to help me I just want my money back
I bought a Dell Inspiron Signature Ed from Microsoft store After less than months of very light use, the lower right side of bezel started to crack open Called Dell support, no help at all Closer examination of the components showed each hinge is connected directly to the LCD cover along with hinge brackets by three tiny screws Both the hinge and brackets are made of metal, but the anchors on the LCD cover are made from weak plastic This kind of plastic will not provide strong enough support to the weight of the LCD screen and the stress from the hinge Dell support insisted this is physical damage inflicted by me, even though they admit this is a very common issue They told me month usage is proof that there is no issue with the plastic and the design, but they still would not provide repair/replacement service even if it's broken in day Their policy says standard one year warranty will not cover any kind of user damage whatsoever, but nowhere they made
I purchased a Dell XPS Laptop on December 2, 2017. The machine has a 1 year warranty. I contacted Dell on May 15, 2018 in regard to a defect in the craftsmanship of the power adapter on the laptop. A plastic spacer in the power adapter became loose and fell out. The machine has never been dropped or damaged in any way. I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty. They indicate it is user damage, which is not the case. Their only option is for me to pay for the repairs.
I purchased (Order # [redacted] ) a TV on 7/from dell.comThe tv came with a egift card to dell.com to be sent out approximately days after purchaseConveniently, it was never sent to me and I only remembered it on 10/10/I contacted dell.com chat support and all was good I will receive my in 2-daysOn 10/I received an email saying it was processed and I will receive it within hoursBy morning of 10/I did not receive the card (well outside the hours)Contacted dell chat support they told me they saw it was sent and to check my inbox because they saw it was processed (lie)They then investigated further and saw a "technical glitch" prevented it from being sentHow convenientHow come dell never reached out at any point to notify me of these issuesI am going to be reaching out to other boards and forums to see if this is a common and systemic issue and see if there are grounds for a lawsuitThe gift card is still MIA and I have no confidence in eve
purchased a Dell laptop computer in November as a Christmas gift for my daughter who is in collageBack in February some of the keys on the keyboard stopped workingMy daughter notified Tech support to fix the problema few hours later they stopped working again After several attempts to fix the problem and frustrated my daughter notified me of the problemI then called Dell Tech support to find out what was wrong with the computerThey told me that they were working on the problem and that it would be fixedI then told them that if they could not then I would like the computer replacedThey said that it would not be possible for a replacement since the computer was purchased over days agoI said that this was unacceptable and wanted to talk to managementThey later moved my case to a higher level and that some one would get back in touch with meAt this point my Daughters dollar laptop is still broken and no one has contacted us at this point
I bought a dell laptop computer from dell and it has 4gb of memory which the salesman on the phone said is plenty,after using it after a couple of months after receiving the computer I noticed the computer is very slow and freezes a lot,I called dell customer service and they basically told me my computer is worthless because it doesn't have a lot of memory therefore the slowness of the computer and the freezing is normal.my express service code is: [redacted]
I ordered a keyboard/mouse combo online from Dell’s website on November (Dell Purchase ID: [redacted] ) and was charged $(including tax) A week later, I called to check on the status of my order and was told that it was “on hold” After being transferred to and talking with multiple people in several departments (e.gElectronics/Accessories Sales, Customer Service, etc.), I learned that the order was “on hold” due to a problem with Dell’s backend systems In the process, I spent several hours on the phone, was disconnected twice, and was once transferred to a non-existent (i.emade-up) department I was then told that, if I want, I could reorder the product at a new price of $ When asked why I would pay more for the same product, I was told that I had no choice Then, when I asked to talk with a supervisor, I was told that they were very busy and I would need to call back another day to talk with them When I called back on December 1, I repeated the same
We got our grandson a Dell laptop for ChristmasThey said they would mark it as a Christmas gift so the warranty would start thenNow that we're having a problem Dell is saying now the warranty started the date of purchaseThey advertised that it had a Gig hard driver, and so much ramSo we got it for our year old grandsonAfter a problem came up I was told that the gig hard drive was only for the operation systemThat this laptop didn’t have a hard driveSo all the hours I was on the phone with dell to get it working right was in vain***_ [redacted] Dell | Technical Support Specialist said 10/25/that this Laptop is only good to do things on the internetI told him that they advertised A Laptop with a gig hard driveYou buy laptop to work or play games or both With all the hours on the phone with Dell nobody told me that you can not put programs for work or play on itThe USB disk won’t work to fix it [redacted] _***_ [redacted] (Dell Support ), and ( ***_***
had purchased a Dell XPS 15 and had it for over 2 years. A Month after I purchased it, my track pad started popping out. Since it was a minor issue I kept going. After a a couple of years the track pad started popping out even more. I finally decided to get it checked out and I found that the battery was defective since it started leaking and bulging under the track pad ever since a month after I had bought it. My kids use this for their homework and thankfully it did not leak causing any hazard. I called Dell and told them that this was a defective part that they should have recalled and or replaced without any charge. I had been put through 3 support personnel all in India. The first guy was very dismissive of my issue. His manager then came online and he was pretty condescending saying that all batteries would leak and bloat up towards the end of their life. I told him that I buy a lot of dell machines both for personal use and at work and I have seen battery losing its power towards the end but never have I seen it bloating and expanding like this. He seemed to be amazed that I haven't seen this. I got a call a couple days later from escalation specialist and he restated the same thing and said they will not replace their defective product since I was void of warrenty. My HP lap top I bought at the same time is still working as a carm. I was pretty amazed at the attitude of this company towards their customers who call about their defective product that causes a hazzard. This is the same thing like the Note 8s exploding battery issue. In many cases samsung had replaced them but Dell was nickel and diming their customers. This will be the last Dell I would purchase. Im going to go HP! It is no wonder that the worldwide sales of Dell is small compared to HP based on https://www.statista.com/statistics/263393/global-pc-shipments-since-1st-quarter...⇄ It is not just me a lot of users have the same probem. I paid 300 dollars to get this fixed But Dell is a waste of money. https://www.dell.com/community/XPS/XPS-15-9550-battery-replacement-problem/td-p/...⇄ DELL REPLACES THIS FOR OTHER CUSTOMERS WHO ARE VERY VOCAL! See this You tube : https://www.youtube.com/watch?v=x1zNIUVIhbo and this article: https://www.dell.com/community/XPS/Battery-swelling-in-XPS-15-9560/td-p/6226881 Apparently not all customers are equal for them! I want to complaint about this kind of irresponsible attitude from a company of their repute.
my windows operating system is computed I called dell to help me and they are telling me I need to transfer me to the soft wear department.I have been calling many times about this issuesthey told me to download the recovery on my computer.and it's not working
On August 22, I ordered a Dell S2415H monitorAfter ordering I received a email confirming my orderAfter several days of not receiving a shipping confirmation email I called Dell and was told that the order was cancelled because of a price mistake and they offered to sell me the monitor at the higher priceI never received an email cancellation, however I have since received promotional emails After ordering, I shared the deal I found with a room mate and another friendBoth placed an order after mine, and both were fulfilled as promised and their monitors arrived a few days laterI am disappointed that Dell chose to ship some orders and chose to cancel others in no apparent fair orderI am also disappointed that no email was ever sent to let me know the order was cancelled, even though promotional emails have been sent continuously even after unsubscribing
The product description for the printer I puchased stated that the following media types are supported by the printer, "Envelopes, labels, plain paper, coated paper, recycled paper, cover paper" [redacted] Today tech support advised me that the maximum weight paper supported is lb paper (copy paper) not the heavier cover paper (card stock) After being transferred to multiple people, I was told Dell could do nothing to make this issue right as it was more than days past the purchase date
I PURCHASED THE COMPUTER FROM WALMART IN RANCHO CUCAMONGA ON OCTOBER 4TH, A FEW MONTHS LATER THE LAPTOP WENT OUT ON ME I HAVE ANOTHER COMJPUTER AND WAS DOING A LOT OF TRAVELING AND THAT IS WHY I DID NOT CONTACT DELL I DON'T REMEMBER THE DATE I WROTE TO DELL HOWEVER, [redacted] CONTACTED ME AND TOLD THEY WOULD BE SETTING ME A BOX FROM FEDX TO REPAIR IT ON AUGUST 12, THEY PICKED IT UP IT WAS RETURNED TO ME ON AUGUST 21ST, ON AUGUST 24TH, 2017, IT WENT OUT ON ME AGAIN I EMAILED MR [redacted] TWO MORE TIMES AND I HAVE YET TO HEAR FROM HIM I AM APPALED AT THE QUALITY OF AND WONDER HOW THEY CAN ALLOW SUCH A DEFECTIVE PRODUCT TO HIT THE SHELVES AT ALL I AM NOT TRYING TO BE DIFFICULT, HOWEVER, IT SEEMS AS THOUGH TOO MANY COMPANIES ARE OFFERING SUBSTANDARD PRODUCTS AND EXPECTING TO GET AWAY WITH IT ITS NO WONDER THEY HAVE OTHER NEGATIVE COMPLAINTS FROM PEOPLE WHO HAVE PURCHASED THEIR PRODUCTS THIS PRODUCT IS NO WHERE I WOULD EXPECT FROM A COMPAN
I purchased a Dell Inspiron computer in November In June, the computer started to show a warning message that the AC Adapter type was not recognizedI ran Dell diagnosticsIt said the battery had failedThe battery was no longer keeping a chargeDell sent out a replacement for freeThis did not solve the issueUpon doing further research, I realized the problem was the adapter itselfThe pin inside the connector was bent and no longer recognized by the computerI called Dell customer serviceAfter more than an hour, Dell responded by saying that the best they could do is help me to order a replacement adapterThey say it was not cove under warrantyThis is a factory flawThere is no way I could have broken itIt is internalI will not spend $on a new adapter when it is Dell's fault for the design flaw