I placed an order for a computer by phone, and when I received the order form, I noticed that I had been charged for two service contracts, neither of which I had ordered I called to ask for a refund but was told that, in order to get the refund for the service contracts, I would first have to send back the entire computer The computer was a gift for someone else, though When I explained, I was instead offered a $discount, which was insufficient, as the service contracts totaled $
I bought an Alienware Rlaptop from the US in JulyThe laptop was working fine until August when it stopped detecting the Nvidia Card and artifacts and dead pixels started showing on the screenI emailed Dell and they sent a motherboard and LCD screen along with a technician to fix my laptopThe computer had trouble loading Windows and the technician left because according to him he is not responsible for software issues, only hardwareSo I was left with a laptop that won't boot to Windows and after tweaking the bios I finally got to load the OSThe artifacts on the screen were gone but the Nvidia graphics card was still not detected and the LCD bezel would not mount properly to the back cover panelI emailed Dell again and they sent another batch of replacement parts and the same Dell technician from last timeAfter the repair, the laptop was finally able to detect the Nvidia card and I felt relievedA week later, I experienced some thermal throttling when playing games
I ordered an Alienware rlaptop with a sleeve, a copy of agents of mayhem, and microsoft office It took several weeks for them to resolve the fact that I didn't have agents of mayhem, and a little over a week to resolve the fact that I didn't get a sleeve Now after my office subscription I realized that they never gave me Office either On top of this, it took about emails back and forth to resolve the Agents of Mayhem issue I was very much done with reaching out to their customer service department when I noticed the office issue After contacting their "Order Customer Service" department, they tried to defer me to resubmit a new ticket again to a different customer service department asking for a code I've never heard of it seems like they are intentionally making this very hard to do so that I just don't do it I am very much done with this company, and very close to telling them to take the laptop back and cancelling my charge This is ridiculous and should not be a legitimate way to run a business
I've just had the most frustrating month of back and forth with Dell customer service I bought a mobile workstation last year for my business and put on top-of-the-line warranty that Dell offers, platinum Pro with an understanding that they would fix the hardware or software issues that come up with it within hours (part of their warranty), on siteThey advertise their product as high graphics capable computer, but when it came to usage, apparently the NVIDIA graphics card only works for games and a selected softwareThey failed to declare it upon purchase, and advertisement clearly misleads otherwise Not only they have miserably failed to honor the warranty (over a month and dozens of emails back and forth), but have wasted a lot of my time in unnecessary procedures that did not result in fixing the computer I find there staff, including tier two and three quite not knowledgable (proven by email thread) For the reference, my Dell REC Service Request# [redacted]
Recently (days ago) I purchased a Inspiron desktop Todayafter attempting to go online I was notified that the browser had been locked The error box stated that critical issues had been detected with Windows and Microsoft Edge (the installed web browser) After calling the number listed, I realized this was a scam and a hack had occured I called Dell and was informed that adware or malware intrusion had occured The first thing I was informed of was a $repair to fix this Dell is all about sales Yes, this computer was under warrentee but not the software My issue is the supplied installed software antivirus software (McAfee) did not perform whatsoever There was no warning that this was happening As this is a business, I felt I had to pay the $and remotly had them fix in about minutes They informed me that was best to use Google Chrome as a browser If thats the case, why even use Edge I feel like McAfee failed and ultimately Dell is responsible for this intrusion I will never buy another Dell Overseas customer support is insensitve to your issies Bottom line--their system failed and I had to pay for it
I was promised a 6% reward dollar points will be delivered to me via email for purchasing a large curved dell monitor back in Feb The email was not delivered and when I called on Dell home customer support today to ask what happened to my reward money, I was told the promise had expiredI receive plenty of nice postcard from Dell computers saying this or that is on sale, but Dell computers do not send its customers a postcard reminder that says you have reward points at [redacted] Nor is it fair to give your customer such a short window to enjoy their rewardsI am disappointed with [redacted] 's home customer support inability to resolve my issue and I have been a customer of Dell computers since about when I first purchased the latest Dell laptop for about $And ever since then I been buying Dell computerNow I wonder why do I buy Dell computers?
I purchased a new desk top from dell at the end of decand I received it no problemas soon as I turned it on I started to get memory error messagesit told me memory was low and needed to be managedI called dell premium support multiple times and was told to purchase gib of ram , and my system will work$later, new ram installed, same issue low disk space , need to remove items in order for system to workcalled premium support againoh yes your internal hard drive is gb and the os system takes up gb of that spaceyou need to purchase 250gb internal ssd memoryagain ok $cents later, drive shows upI call support and guess what, ?? that ssd drive is not compatible with your system, please return it and buy a different onethe one we sold you will not fit in yo system1hr and minutes later, I have to return the ssd I purchased and now I have to buy the correct oneI get transferred to sales and the reptrys to sell me the exact same drive I purc
My initial contact with Dell was to gain assistance in purchasing a laptop with five gift cards I was told that he use of five gift cards was not allowed that I would need to have them combined into one card After an extended phone conversation, that customer service person took the card information and told me that it would take two to three days to combine the cards After serval follcalls, status request emails, transfers, and hang-ups from the Dell service people, I received a call and email that the cards had been combined This process took days I immediately went back to purchase the laptop that was saved in my Dell cart, and noticed that one of the discounts ($100) had expired while waiting for Dell to process my request I immediately contacted the customer service representative that miss-handled the card consolidation with a request that the original discounts be honored because the delay was entirely Dells fault He followed up with an email stating: “
I purchased a Dell XPS in late before my son was born The computer lasted a little over two years Shortly after Windows launched and my computer updated from windows to windows the computer completely died All I get when I turn it on is a black screen I have talked with customer server about this about different times and even though I believe I should not have to pay to have this issue fixed as it is a very know issues(search the web for dell xps black screen, a lot of people have had this issue.) I was willing to pay the out of warranty service fee ( I believe about $270) to fix my issue The customer service reps claim that my motherboard went out I have never know a software update to physically harm a physical component of a computer and find this claim is unfounded
I was promised a 5% discount off of a Bose speaker that costs $by [redacted] She took some days off, came back, and wanted to charge me $extra for the speaker
I bought an used 3100CN printerThe driver on the webpage is corruptI have gone round and round with customer disservice and been given every excuse under the sun why I can't get a functional driverThey wanted to charge me $to diagnose my system when the website is not hosted on my systemTheir stupidity is infuriatingEnd of life or not, Dell is obligated to maintain an archive of drivers in perpetuity
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
I purchased a Dell Inspiron Ilaptop from Staples in Sept It worked for a while - until the time for refund had expired It's been sent back to Dell now for the fourth time to be repaired When it's returned to me, they say it's working but the same thing happens again I turn it on, it beeps, shuts off, turns back on, beeps, shuts off....then a blue scree that says Recovery Back to Dell Next time it comes back to me same thing - repeat and repeat They've replaced probably almost everything in it - still doesn't work I believe it's defective, a lemon, but it looks as though lemon laws won't cover it I want my money back - the regular price at Staples is now $and that's what I want I don't even want a new one now because I don't trust Dell to give me a working one
Hi, I have recently ordered a Laptop on 01/30/from Dell and had the worst experienceMy original package delivery date is 7th to 13th Feb and there no update yet as of 8th Feb I spoke to the customer service rep on multiple occasions and they raised tickets but no resolutionThe first advisor told me that he has expedite the process and the product should reach much before time but yet I have no update on the whereabouts of the productA Clear case of wrong expectation setting and horrible serviceIn my second call I spoke to advisor and he was good handling things the call later got escalated to the manager since the advisor had limited power to deal with the situation and the manager said that they are looking into it and yet I have no update whatsoeverToday (02/08/2017) I started a chat session to see if a new person could give some other perspective but he said to wait for hrs and then just dropped the chat session without my consentIs this how a customer is treated? The sad part is that there is no officer whom I can directly tell all my concern or an escalation team who can tackle my issueI have travel plans from 02/14/and I needed this package but I doubt that I will get it on timeMy bigger concern was that what if the package reaches my door step when I am not there and gets misplaced then who is to be blamedFortunately the Manager of the customer service team said that Dell is responsible and it is on call so I hope that they will stick to their wordsOn the whole their execution and handling of the situation was very poor so far and all I am hoping is that atleast I get my product on timeI understand that big companies usually may have the attitude to pay no attention to small customers and their needs but I hope they realize that every client big or small matters
I purchased a Dell machine (XPS 15 9560) in March of 2017. Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive one. In order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual). In November of 2017, my machine suddenly would not turn on. It spent 3 weeks with Dell's warranty repair. I am a student and time away from this machine was extremely inconvenient. After repair, the computer behaved as it had before (low performance) until March of 2018. 22 days outside of my 1 year warranty, my computer again would not turn on. This time, my computer spent 2+ (ongoing) weeks away from me and I was charged $280 for a fried mother board (extremely rare so I'm told) I have argued for 1 year and 22 days that this computer has been unsatisfactory. I purchased this machine ($1500) to be mi
I had purchased a laptop from Dell's website which was to be delivered withing 4-business days as advertised on the websiteTwo days before the delivery date I noticed the expected date was changed postponed by aprox daysI was not informed of the changes and I called Dell to cancel the orderWhile talking to a sales agent he assured me this was a mistake and if I place the order again I would get it within 4-business daysI agreedTwo days before the new delivery date the same thing happened, when logging in on Dell's website to check the status of the order I discovered the new expected shipping date had been changed to over a month aheadDell never called or informed me of the changesAfter calling Dell several times, being hanged up on when I requested to speak to a supervisor twice, I managed to get an agent that had revealed that Dell doesn't have the laptop I was sold in stockI was told they don't even have the parts to built it and have no idea when they will re
I recently, January 10th 2018, received my laptop (Dell Precision 7510) ordered from Dell online for $2,400+, I also have a warranty on the laptopWhen I received the package some of the keys on the keyboard were lifted upAs the weeks went on I noticed other things were wrong with the hardware and softwareSome of these things were: even more lifted keys, loose metal frame around the laptop, loose right monitor hinge, mouse would move slowly move on its own, fingerprint reader would only work sometimes On the 27th of Feburary, I sent back the laptop for repairsAs I recieved the laptop back on March 2nd, I noticed some of the keys from the keyboard where still lifted up! While the frame was fixed; the monitor hinge was notOn top of the two items still not being fixed, the laptop had a plethora of new problemsThese new problems were: laptop overheating, more keys than before being lifted up, three of the four usb ports are bent, the top left corner of the back of the monit
Dell set up a delivery date of today December 19th at the latest and as of today I still don't have my computer and they don''t have any update for meTheir tracking information is incorrect and I have been in touch for a week with no resolutionTheir internal information advised it would be delivered by December which never happened so I knew there was a problem then which Dell ignored when brought to their attentionIt seems they have no system in place to trace delivery problems.,They have ignored the problem at all levels including the Resolution Team
I have a Dell online account and the account email is [redacted] . I place 3 orders on [redacted] on 9/7, and the Dell purchase Id is: [redacted] , [redacted] , [redacted] Those orders did not go through and Dell said my credit card did not authorize the transaction. I called my credit card company and they said everything was fine with my card and they did not see any authorization request from Dell. I tried to call Dell to resolve this issue, the phone call was transferred 7 rounds with 7 people, but nobody gave the solution. The order was finally cancelled by Dell, but I used $302 Dell reward as the payment in one of the orders ( [redacted] ). But the reward was never refunded to my account. I called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six times. One of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification department. But th
I am [redacted] ***I bought a Dell Inspiron - 15.6" (i5) (1TB) (8GB) Silver on 11/27/from Microsoft store, ORDER NUMBER: [redacted] The hinge of the laptop started to come off though I am using the laptop very gentlyThe problem is exactly described in [redacted] This seems to be a manufacturing defect which was faced by multiple consumers who bought the same product
I placed an order for a computer by phone, and when I received the order form, I noticed that I had been charged for two service contracts, neither of which I had ordered I called to ask for a refund but was told that, in order to get the refund for the service contracts, I would first have to send back the entire computer The computer was a gift for someone else, though When I explained, I was instead offered a $discount, which was insufficient, as the service contracts totaled $
I bought an Alienware Rlaptop from the US in JulyThe laptop was working fine until August when it stopped detecting the Nvidia Card and artifacts and dead pixels started showing on the screenI emailed Dell and they sent a motherboard and LCD screen along with a technician to fix my laptopThe computer had trouble loading Windows and the technician left because according to him he is not responsible for software issues, only hardwareSo I was left with a laptop that won't boot to Windows and after tweaking the bios I finally got to load the OSThe artifacts on the screen were gone but the Nvidia graphics card was still not detected and the LCD bezel would not mount properly to the back cover panelI emailed Dell again and they sent another batch of replacement parts and the same Dell technician from last timeAfter the repair, the laptop was finally able to detect the Nvidia card and I felt relievedA week later, I experienced some thermal throttling when playing games
I ordered an Alienware rlaptop with a sleeve, a copy of agents of mayhem, and microsoft office It took several weeks for them to resolve the fact that I didn't have agents of mayhem, and a little over a week to resolve the fact that I didn't get a sleeve Now after my office subscription I realized that they never gave me Office either On top of this, it took about emails back and forth to resolve the Agents of Mayhem issue I was very much done with reaching out to their customer service department when I noticed the office issue After contacting their "Order Customer Service" department, they tried to defer me to resubmit a new ticket again to a different customer service department asking for a code I've never heard of it seems like they are intentionally making this very hard to do so that I just don't do it I am very much done with this company, and very close to telling them to take the laptop back and cancelling my charge This is ridiculous and should not be a legitimate way to run a business
I've just had the most frustrating month of back and forth with Dell customer service I bought a mobile workstation last year for my business and put on top-of-the-line warranty that Dell offers, platinum Pro with an understanding that they would fix the hardware or software issues that come up with it within hours (part of their warranty), on siteThey advertise their product as high graphics capable computer, but when it came to usage, apparently the NVIDIA graphics card only works for games and a selected softwareThey failed to declare it upon purchase, and advertisement clearly misleads otherwise Not only they have miserably failed to honor the warranty (over a month and dozens of emails back and forth), but have wasted a lot of my time in unnecessary procedures that did not result in fixing the computer I find there staff, including tier two and three quite not knowledgable (proven by email thread) For the reference, my Dell REC Service Request# [redacted]
Recently (days ago) I purchased a Inspiron desktop Todayafter attempting to go online I was notified that the browser had been locked The error box stated that critical issues had been detected with Windows and Microsoft Edge (the installed web browser) After calling the number listed, I realized this was a scam and a hack had occured I called Dell and was informed that adware or malware intrusion had occured The first thing I was informed of was a $repair to fix this Dell is all about sales Yes, this computer was under warrentee but not the software My issue is the supplied installed software antivirus software (McAfee) did not perform whatsoever There was no warning that this was happening As this is a business, I felt I had to pay the $and remotly had them fix in about minutes They informed me that was best to use Google Chrome as a browser If thats the case, why even use Edge I feel like McAfee failed and ultimately Dell is responsible for this intrusion I will never buy another Dell Overseas customer support is insensitve to your issies Bottom line--their system failed and I had to pay for it
I was promised a 6% reward dollar points will be delivered to me via email for purchasing a large curved dell monitor back in Feb The email was not delivered and when I called on Dell home customer support today to ask what happened to my reward money, I was told the promise had expiredI receive plenty of nice postcard from Dell computers saying this or that is on sale, but Dell computers do not send its customers a postcard reminder that says you have reward points at [redacted] Nor is it fair to give your customer such a short window to enjoy their rewardsI am disappointed with [redacted] 's home customer support inability to resolve my issue and I have been a customer of Dell computers since about when I first purchased the latest Dell laptop for about $And ever since then I been buying Dell computerNow I wonder why do I buy Dell computers?
I purchased a new desk top from dell at the end of decand I received it no problemas soon as I turned it on I started to get memory error messagesit told me memory was low and needed to be managedI called dell premium support multiple times and was told to purchase gib of ram , and my system will work$later, new ram installed, same issue low disk space , need to remove items in order for system to workcalled premium support againoh yes your internal hard drive is gb and the os system takes up gb of that spaceyou need to purchase 250gb internal ssd memoryagain ok $cents later, drive shows upI call support and guess what, ?? that ssd drive is not compatible with your system, please return it and buy a different onethe one we sold you will not fit in yo system1hr and minutes later, I have to return the ssd I purchased and now I have to buy the correct oneI get transferred to sales and the reptrys to sell me the exact same drive I purc
My initial contact with Dell was to gain assistance in purchasing a laptop with five gift cards I was told that he use of five gift cards was not allowed that I would need to have them combined into one card After an extended phone conversation, that customer service person took the card information and told me that it would take two to three days to combine the cards After serval follcalls, status request emails, transfers, and hang-ups from the Dell service people, I received a call and email that the cards had been combined This process took days I immediately went back to purchase the laptop that was saved in my Dell cart, and noticed that one of the discounts ($100) had expired while waiting for Dell to process my request I immediately contacted the customer service representative that miss-handled the card consolidation with a request that the original discounts be honored because the delay was entirely Dells fault He followed up with an email stating: “
I purchased a Dell XPS in late before my son was born The computer lasted a little over two years Shortly after Windows launched and my computer updated from windows to windows the computer completely died All I get when I turn it on is a black screen I have talked with customer server about this about different times and even though I believe I should not have to pay to have this issue fixed as it is a very know issues(search the web for dell xps black screen, a lot of people have had this issue.) I was willing to pay the out of warranty service fee ( I believe about $270) to fix my issue The customer service reps claim that my motherboard went out I have never know a software update to physically harm a physical component of a computer and find this claim is unfounded
I was promised a 5% discount off of a Bose speaker that costs $by [redacted] She took some days off, came back, and wanted to charge me $extra for the speaker
I bought an used 3100CN printerThe driver on the webpage is corruptI have gone round and round with customer disservice and been given every excuse under the sun why I can't get a functional driverThey wanted to charge me $to diagnose my system when the website is not hosted on my systemTheir stupidity is infuriatingEnd of life or not, Dell is obligated to maintain an archive of drivers in perpetuity
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
I purchased a Dell Inspiron Ilaptop from Staples in Sept It worked for a while - until the time for refund had expired It's been sent back to Dell now for the fourth time to be repaired When it's returned to me, they say it's working but the same thing happens again I turn it on, it beeps, shuts off, turns back on, beeps, shuts off....then a blue scree that says Recovery Back to Dell Next time it comes back to me same thing - repeat and repeat They've replaced probably almost everything in it - still doesn't work I believe it's defective, a lemon, but it looks as though lemon laws won't cover it I want my money back - the regular price at Staples is now $and that's what I want I don't even want a new one now because I don't trust Dell to give me a working one
Hi, I have recently ordered a Laptop on 01/30/from Dell and had the worst experienceMy original package delivery date is 7th to 13th Feb and there no update yet as of 8th Feb I spoke to the customer service rep on multiple occasions and they raised tickets but no resolutionThe first advisor told me that he has expedite the process and the product should reach much before time but yet I have no update on the whereabouts of the productA Clear case of wrong expectation setting and horrible serviceIn my second call I spoke to advisor and he was good handling things the call later got escalated to the manager since the advisor had limited power to deal with the situation and the manager said that they are looking into it and yet I have no update whatsoeverToday (02/08/2017) I started a chat session to see if a new person could give some other perspective but he said to wait for hrs and then just dropped the chat session without my consentIs this how a customer is treated? The sad part is that there is no officer whom I can directly tell all my concern or an escalation team who can tackle my issueI have travel plans from 02/14/and I needed this package but I doubt that I will get it on timeMy bigger concern was that what if the package reaches my door step when I am not there and gets misplaced then who is to be blamedFortunately the Manager of the customer service team said that Dell is responsible and it is on call so I hope that they will stick to their wordsOn the whole their execution and handling of the situation was very poor so far and all I am hoping is that atleast I get my product on timeI understand that big companies usually may have the attitude to pay no attention to small customers and their needs but I hope they realize that every client big or small matters
I purchased a Dell machine (XPS 15 9560) in March of 2017. Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive one. In order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual). In November of 2017, my machine suddenly would not turn on. It spent 3 weeks with Dell's warranty repair. I am a student and time away from this machine was extremely inconvenient. After repair, the computer behaved as it had before (low performance) until March of 2018. 22 days outside of my 1 year warranty, my computer again would not turn on. This time, my computer spent 2+ (ongoing) weeks away from me and I was charged $280 for a fried mother board (extremely rare so I'm told) I have argued for 1 year and 22 days that this computer has been unsatisfactory. I purchased this machine ($1500) to be mi
I had purchased a laptop from Dell's website which was to be delivered withing 4-business days as advertised on the websiteTwo days before the delivery date I noticed the expected date was changed postponed by aprox daysI was not informed of the changes and I called Dell to cancel the orderWhile talking to a sales agent he assured me this was a mistake and if I place the order again I would get it within 4-business daysI agreedTwo days before the new delivery date the same thing happened, when logging in on Dell's website to check the status of the order I discovered the new expected shipping date had been changed to over a month aheadDell never called or informed me of the changesAfter calling Dell several times, being hanged up on when I requested to speak to a supervisor twice, I managed to get an agent that had revealed that Dell doesn't have the laptop I was sold in stockI was told they don't even have the parts to built it and have no idea when they will re
I recently, January 10th 2018, received my laptop (Dell Precision 7510) ordered from Dell online for $2,400+, I also have a warranty on the laptopWhen I received the package some of the keys on the keyboard were lifted upAs the weeks went on I noticed other things were wrong with the hardware and softwareSome of these things were: even more lifted keys, loose metal frame around the laptop, loose right monitor hinge, mouse would move slowly move on its own, fingerprint reader would only work sometimes On the 27th of Feburary, I sent back the laptop for repairsAs I recieved the laptop back on March 2nd, I noticed some of the keys from the keyboard where still lifted up! While the frame was fixed; the monitor hinge was notOn top of the two items still not being fixed, the laptop had a plethora of new problemsThese new problems were: laptop overheating, more keys than before being lifted up, three of the four usb ports are bent, the top left corner of the back of the monit
Dell set up a delivery date of today December 19th at the latest and as of today I still don't have my computer and they don''t have any update for meTheir tracking information is incorrect and I have been in touch for a week with no resolutionTheir internal information advised it would be delivered by December which never happened so I knew there was a problem then which Dell ignored when brought to their attentionIt seems they have no system in place to trace delivery problems.,They have ignored the problem at all levels including the Resolution Team
I have a Dell online account and the account email is [redacted] . I place 3 orders on [redacted] on 9/7, and the Dell purchase Id is: [redacted] , [redacted] , [redacted] Those orders did not go through and Dell said my credit card did not authorize the transaction. I called my credit card company and they said everything was fine with my card and they did not see any authorization request from Dell. I tried to call Dell to resolve this issue, the phone call was transferred 7 rounds with 7 people, but nobody gave the solution. The order was finally cancelled by Dell, but I used $302 Dell reward as the payment in one of the orders ( [redacted] ). But the reward was never refunded to my account. I called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six times. One of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification department. But th
I am [redacted] ***I bought a Dell Inspiron - 15.6" (i5) (1TB) (8GB) Silver on 11/27/from Microsoft store, ORDER NUMBER: [redacted] The hinge of the laptop started to come off though I am using the laptop very gentlyThe problem is exactly described in [redacted] This seems to be a manufacturing defect which was faced by multiple consumers who bought the same product