Basically , trying to get a refund I purchased a Vizio 60" 4k tv It looked fine unpacking, but when I tried to connect it, cracks were visible in the screen I contacted Dell and returned it per their instructions They received the tv on 12/23/ They called on 12/to confirm this and stated that the refund would be applied to the credit card within days I have monitored the Dell site and no progress has been indicated beyond receipt of the TV I have tried several times to talk with various groups at Dell to determine what is the status and all I get told is that it is in process Yesterday (1/11/17) I spent over an hour on the phone(mostly on hold) trying to find out what is the problem No response other than 'continue to wait' In this age, a refund is applied as soon as the merchandise is returned Within minutes or worst hours, not weeks And customer support can actually answer a question, not just with a line out of the 'Handle the customer, not
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
I bought a laptop online in March, to replace my old Dell laptopIt was a good price, but since I received it it has been very slow, and it is impossible to use it without waiting long times to be directed to any internet siteWhen I checked with CS before buying it, I was told that it would be fine for what I needed After delivery I tried to use it, but it takes forever to access different websites in the InternetI called CS and was transferred to different departments, each of them wanted to get rid of the problem and continued transferring me to another department and creating obstacles They refused to change the laptop, even when I told them that I was willing to pay the difference for a faster one with more memory, as that is the excuse that they gave me for the lack of speedAfter much time wasted, the problem was not resolved, and here I am, not being able to use my new laptop, still using the old one which really needs to be replaced
I am so upset and frustratedI have never done business with any Dell companiesI dont know how my personal credit card information was obtained by this company but my personal debit card was charged $6/21/I would not have known if I never checked my online accountThis company wiped my personal checking account clean and now im about to be penalize with overdraft feesThey have no order number, my personal email addressI never done business with this companyI want my money back and compensation of draft fees
I purchased an Alienware laptop from dell online and had numerous issues with the machineI had issues with it the first day I got itThat first machine was serviced and parts were replaced that were said to fix some of the problems with overheating and the machine shutting down as well as issues with the screenAfter the repair I found the cover that goes around the laptop screen coming off and I would have to snap it back in constantlyThe overheating issues returnedI contacted Dell again and after more hours of testing they agreed to replace my system with an updated designThe new machine did not have the same screen resolution that I had originally purchased or the same dual graphics card setupI was told to test these new machine out and if I had any more issues with it by verbal agreement that I could call and either request a new replacement, service it again or a refundThe same issues have shown up on the new laptop, and to top if off the battery life is terribleI
I had purchased a dell Printer [redacted] in April of through [redacted] This is a big laser printer and I paid about $for itI have hardly used itsince last week I am getting a 062-error codeI believe, Dell is purposely making faulty product to scam money from its customersThere isn't any physical damage to the printer and no software was upgradedSo how can a product stops working I called their technical support center 2-timesThey are trained not to provide any help or resolutionthere isn't any documents available on the web to troubleshoot the issue Please refer to many others in the same boat as mine [redacted] I had also called [redacted] for support, but normally after days of purchase they normally refer to the Vendor Sincerely, [redacted]
In June we sent our Alienware laptop to them to fix; which they did do But months later it did the same thing again I have talked to them concerning this approxweeks ago and they will not stand behind their product I have been left in limbo ever since They told me they would send an email to management and they would get in touch with me within hours I called them back days later and they said they would put a rush on it1/weeks later, I have not heard a word from them It doesn't do any good to call, they put you off We paid $for that computer, which has been nothing but trouble and was supposed to be one of the best All I want is for them to stand behind their product and fix it They have had ample time to get back in touch with meThanks for your time
On 7/16/i received a call from [redacted] who stated he worked with dell, he called from number [redacted] as an technician.Somehow he had our dell and microsoft info without us giving it to him, his id number is mic1617, he said dell was trying to figure out how routers are being hacked and microsoft investigating it as well, I then didnt think it was good and turned off computer.,I called dell and now I have to pay dollars to get computer fixed., dell would not cover the fix because of warrenty but guy said he worked for dell and located in texas
Purchase a laptop from Dell using Dell Financial Service credit option After hours, if not days, of trying to contact Dell support, being transferred, put on hold, and having calls dropped we were able to arrange an exchangeHowever, we needed to repeat this horrible process again ad the exchanged product was no different yhan the original We finally arranged to return the product and promised a full refund ( FULL CREDIT TO OUR ACCOUNT) However, after well more than a full billing cycle, we are still getting billed for the returned product and getting hit for late charges on top of that!!!
We ordered two high-end laptops and waited two weeks for deliveryBoth laptops arrived with defective audio speakersAfter many phone calls, multiple hours-long screen sharing sessions with outsourced support techs who were unresponsive, many chat sessions, we finally received acknowledgment that it was a hardware issueThe proposed recourse was to send the laptops back and wait up to business days for them to be repairedLocal repair options would be at our cost, even though these were brand new laptops that were shipped defective We requested to speak with a supervisor or manager and were told that they were busy and would call backThey never called backAgain we called and requested to speak to a manager, reiterating that we never got a call backA call back was promised but again never receivedFinally I demanded an exchange, but the support tech was looking at the order number and claimed there was only one laptop that was ordered, so would only process the exchang
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
Hello, for order # [redacted] placed on Mar 2016, I have contacted with Dell many times but they haven't shipped part of the orderI was given several estimate on shipping dates, but nothing happenedAlso, the tracking webpage says this order is complete and deliveredVery frustrating
I purchased the Alien computer and monitor Sept 6, I received the product approximately a month laterI was shipped the wrong computer and monitorI sent both back I was still charged and billed I received another computer and monitorThe computer was correct and the monitor was not I am still awaiting the correct monitorI am still paying my bill
I wanted a Dell product! They literally failed at EVERY opportunity to deliverOrdered the most ungraded model of Inspiration for 1K++ and received item with touchpad that did not workCalled in to report and request exchange the SAME nightFound out after original order, you have days; took about days for item to arrive, was told it could take up to or so for replacementOn day number at about 11pm, I get an email with NO explanation, just a statement that my order was canceledIt was a holiday weekend, so more days passed before I could get ahold of someoneI had to contact THEM; no one ever attempted to reach out to me with an updateTurns out, they didn't have an item in stock to send me, so unless I wanted the day return window to close, I HAD to cancel (I did request additional days to make sure the new product I got actually WORKED considering the prior one was broken when received...)Since I was planning to exchange, I did dispose of the boxI was SOOO committed to the idea of owning this productWhen I was told I basically had no option but to return, I explained I needed a boxThe rep said one would be sentI had also ordered a pen, so I received the label for that immediatelyAbout a week later I checked back asking for an update on the boxTurns out they CAN'T provide a box to return items in and they essentially MADE FUN OF ME for asking! IT WAS THEIR MISINFOROMATION in the first place, further supported by the fact they did not send the return label until AFTER my follow upI went on to express concern for the safety of the laptop, since it was only the touchpad that had issue, I did not want to return improperly packaged (nor did I want to spend a bunch on packing supplies)The rep told me not to worry and essentially to just throw it in a box (which I did NOT do; but hey, good to know their attitude about protecting productsI BET that this laptop will be resold)So over a month and a half went by with no refund STILLI brought all of this info, along with records of conversations to my bank because Dell REPEATEDLY gave misleading or outright incorrect information while holding my moneyMy bank sided with me and has taken the money away ad refunded meMeanwhile, Dell was sending msgs requesting I returned the items when they had been returned (and I had informed them of this!)! Eventually, I resent them the tracking info they sent to me along with the confirmation from the shipping companyHow did they not have this on file to lookup themselves?!? Here's the best part thought: I still wanted a Dell!!! I called to speak to a rep, requesting a managerMy reason was because I wanted to "talk about my customer experience and a future purchase." The rep continued to question me and ask for specifics, so I eluded to the negative experience I had and asked to please speak to a manager againHe eventually responded, "Okay, so you just want to complainI'll transfer you." I EVEN KEPT WAITING! I just wanted to explain my experience and I was going to request if some sort of discount could be offered like 10% or $or ANYTHING considering the MANY hours of my time wastedOR AT LEAST FOR SOMEONE TO ASSURE ME MY EXPEREINCE WAS AN EXCEPTION AND NEXT TIME SHOULD GO BETTER?? Over minutes later, the line was disconnectedPretty sure I just got Punk'dStill no refund; bank still in dispute going on over months later...Just wasted more time providing the most concise account of my experience for YOUPLEASE BEWARE! HP and Apple have better reviews and customer serviceAnything but Dell; the specs are worth the risk
I have [redacted] through the *** on this issue and was promised that it would be [redacted] ***It has been far longer than days, and yet my issue persistsI would therefore like to [redacted] the [redacted] The Dell record indicate it to be Incident # [redacted] On 7/5/2017, while purchasing an item over the phone, the representative who was taking my order signed me up to the Dell Royalty Rewards program without my knowledge or consentAt the time, I immediately began receiving e-mails with my personal information (name, e-mail address) about this accountI asked the representative and many others over the course of several weeks to remove my information from the systemThey all swore that my information had been removed, and yet I was still receiving these e-mailsI filed a complaint to the Revdex.com and a representative named [redacted] took on my case, eventually confirming to me that my personal information had been deleted and that I
I ordered a new computer monitor and speakers from Dell They shipped the monitor and the speakers but not the computer I spent over two hours yesterday trying to find out where the computer was I spoke to no fewer than Dell representatives none of whom could speak an intelligible English and received five different answers where the computer is The answers ranged from "I don't know" to a problem with the Export license whatever that is Finally on my last phone call one of their reps promised that she would follow up on this matter and advise me--then she hung up I have sent several e mails and several complaint forms to Dell but to no avail Please help me Thanks
I believe Dell intentionally deceived me as a consumer to get me to buy the computer and warranty. In December of 2017, I purchase three computers from Dell. I was told when I purchased the computers that with the purchased warranty plan, should my computer fail, it would be fixed within three business days. I stressed that my company has to use the computer 12 hours a day and I CANNOT lose time waiting for repair. I was assured it would be fixed within three days and they were top of the line computers and were not expected to have any issues anyway. It would be sent to their facility overnight, fixed the next day, and returned to me the following day. So less than 7 months from getting the computer, it broke last week and after the tech person could not fix it via five hours of phone service (this happened three times for a total of 12 hours), he stated I would need to send it in to be fixed. I was told FedEx would pick up the computer the next day. I waylaid work to stay at my ho
I purchased a laptop from Dell that was supposed to come with a 1TB rpm Hard Drive, however when I and a couple Dell technical support representatives checked my computer only has a total Hard Drive capacity of GBThe initial technical support representative told me to contact Dell's customer service and let them know that the computer I received does not have everything that I orderedThe customer support team at Dell referred me back to technical support, this evening I contacted technical support again and the representative I spoke to tonight told me that my laptop does not have the total capacity that I ordered because it could potentially cause issues to the Hard DriveIf that is the case why would Dell advertise that the computer came with 1TB and charge customers for space that they cannot and do not provide? I paid for and my invoice states that my laptop should have 1TB of space yet I did not receive it
I purchased a DELL INSPIRON Series (Intel (R)) - (Service Tag [redacted] ) which had "Display Intel HD Graphics drivers" issue and they sent a replacement with Service Tag - [redacted] which continued with same issueI have spent months in total trying to resolve a seemingly endless series of Intel HD Graphic driver failures with original and replacement laptop purchase I want my money refunded because I have not received what I paid for (functional product) so that I can buy a working product from another manufacturer Dell refuses to do so, stating that their refund policy does not extend past days of purchase, regardless of whether the product is defective After spending uncountable hours with Dell tech support over the course of weeks, the computer was returned, and a replacement was sentWith the replacement as well, there have been same "Display Intel HD Graphics drivers for Windows has stopped responding" problem - I again have spent several hours and hou
Basically , trying to get a refund I purchased a Vizio 60" 4k tv It looked fine unpacking, but when I tried to connect it, cracks were visible in the screen I contacted Dell and returned it per their instructions They received the tv on 12/23/ They called on 12/to confirm this and stated that the refund would be applied to the credit card within days I have monitored the Dell site and no progress has been indicated beyond receipt of the TV I have tried several times to talk with various groups at Dell to determine what is the status and all I get told is that it is in process Yesterday (1/11/17) I spent over an hour on the phone(mostly on hold) trying to find out what is the problem No response other than 'continue to wait' In this age, a refund is applied as soon as the merchandise is returned Within minutes or worst hours, not weeks And customer support can actually answer a question, not just with a line out of the 'Handle the customer, not
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
I bought a laptop online in March, to replace my old Dell laptopIt was a good price, but since I received it it has been very slow, and it is impossible to use it without waiting long times to be directed to any internet siteWhen I checked with CS before buying it, I was told that it would be fine for what I needed After delivery I tried to use it, but it takes forever to access different websites in the InternetI called CS and was transferred to different departments, each of them wanted to get rid of the problem and continued transferring me to another department and creating obstacles They refused to change the laptop, even when I told them that I was willing to pay the difference for a faster one with more memory, as that is the excuse that they gave me for the lack of speedAfter much time wasted, the problem was not resolved, and here I am, not being able to use my new laptop, still using the old one which really needs to be replaced
I am so upset and frustratedI have never done business with any Dell companiesI dont know how my personal credit card information was obtained by this company but my personal debit card was charged $6/21/I would not have known if I never checked my online accountThis company wiped my personal checking account clean and now im about to be penalize with overdraft feesThey have no order number, my personal email addressI never done business with this companyI want my money back and compensation of draft fees
I purchased an Alienware laptop from dell online and had numerous issues with the machineI had issues with it the first day I got itThat first machine was serviced and parts were replaced that were said to fix some of the problems with overheating and the machine shutting down as well as issues with the screenAfter the repair I found the cover that goes around the laptop screen coming off and I would have to snap it back in constantlyThe overheating issues returnedI contacted Dell again and after more hours of testing they agreed to replace my system with an updated designThe new machine did not have the same screen resolution that I had originally purchased or the same dual graphics card setupI was told to test these new machine out and if I had any more issues with it by verbal agreement that I could call and either request a new replacement, service it again or a refundThe same issues have shown up on the new laptop, and to top if off the battery life is terribleI
I had purchased a dell Printer [redacted] in April of through [redacted] This is a big laser printer and I paid about $for itI have hardly used itsince last week I am getting a 062-error codeI believe, Dell is purposely making faulty product to scam money from its customersThere isn't any physical damage to the printer and no software was upgradedSo how can a product stops working I called their technical support center 2-timesThey are trained not to provide any help or resolutionthere isn't any documents available on the web to troubleshoot the issue Please refer to many others in the same boat as mine [redacted] I had also called [redacted] for support, but normally after days of purchase they normally refer to the Vendor Sincerely, [redacted]
In June we sent our Alienware laptop to them to fix; which they did do But months later it did the same thing again I have talked to them concerning this approxweeks ago and they will not stand behind their product I have been left in limbo ever since They told me they would send an email to management and they would get in touch with me within hours I called them back days later and they said they would put a rush on it1/weeks later, I have not heard a word from them It doesn't do any good to call, they put you off We paid $for that computer, which has been nothing but trouble and was supposed to be one of the best All I want is for them to stand behind their product and fix it They have had ample time to get back in touch with meThanks for your time
On 7/16/i received a call from [redacted] who stated he worked with dell, he called from number [redacted] as an technician.Somehow he had our dell and microsoft info without us giving it to him, his id number is mic1617, he said dell was trying to figure out how routers are being hacked and microsoft investigating it as well, I then didnt think it was good and turned off computer.,I called dell and now I have to pay dollars to get computer fixed., dell would not cover the fix because of warrenty but guy said he worked for dell and located in texas
Purchase a laptop from Dell using Dell Financial Service credit option After hours, if not days, of trying to contact Dell support, being transferred, put on hold, and having calls dropped we were able to arrange an exchangeHowever, we needed to repeat this horrible process again ad the exchanged product was no different yhan the original We finally arranged to return the product and promised a full refund ( FULL CREDIT TO OUR ACCOUNT) However, after well more than a full billing cycle, we are still getting billed for the returned product and getting hit for late charges on top of that!!!
We ordered two high-end laptops and waited two weeks for deliveryBoth laptops arrived with defective audio speakersAfter many phone calls, multiple hours-long screen sharing sessions with outsourced support techs who were unresponsive, many chat sessions, we finally received acknowledgment that it was a hardware issueThe proposed recourse was to send the laptops back and wait up to business days for them to be repairedLocal repair options would be at our cost, even though these were brand new laptops that were shipped defective We requested to speak with a supervisor or manager and were told that they were busy and would call backThey never called backAgain we called and requested to speak to a manager, reiterating that we never got a call backA call back was promised but again never receivedFinally I demanded an exchange, but the support tech was looking at the order number and claimed there was only one laptop that was ordered, so would only process the exchang
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
Hello, for order # [redacted] placed on Mar 2016, I have contacted with Dell many times but they haven't shipped part of the orderI was given several estimate on shipping dates, but nothing happenedAlso, the tracking webpage says this order is complete and deliveredVery frustrating
I purchased the Alien computer and monitor Sept 6, I received the product approximately a month laterI was shipped the wrong computer and monitorI sent both back I was still charged and billed I received another computer and monitorThe computer was correct and the monitor was not I am still awaiting the correct monitorI am still paying my bill
I wanted a Dell product! They literally failed at EVERY opportunity to deliverOrdered the most ungraded model of Inspiration for 1K++ and received item with touchpad that did not workCalled in to report and request exchange the SAME nightFound out after original order, you have days; took about days for item to arrive, was told it could take up to or so for replacementOn day number at about 11pm, I get an email with NO explanation, just a statement that my order was canceledIt was a holiday weekend, so more days passed before I could get ahold of someoneI had to contact THEM; no one ever attempted to reach out to me with an updateTurns out, they didn't have an item in stock to send me, so unless I wanted the day return window to close, I HAD to cancel (I did request additional days to make sure the new product I got actually WORKED considering the prior one was broken when received...)Since I was planning to exchange, I did dispose of the boxI was SOOO committed to the idea of owning this productWhen I was told I basically had no option but to return, I explained I needed a boxThe rep said one would be sentI had also ordered a pen, so I received the label for that immediatelyAbout a week later I checked back asking for an update on the boxTurns out they CAN'T provide a box to return items in and they essentially MADE FUN OF ME for asking! IT WAS THEIR MISINFOROMATION in the first place, further supported by the fact they did not send the return label until AFTER my follow upI went on to express concern for the safety of the laptop, since it was only the touchpad that had issue, I did not want to return improperly packaged (nor did I want to spend a bunch on packing supplies)The rep told me not to worry and essentially to just throw it in a box (which I did NOT do; but hey, good to know their attitude about protecting productsI BET that this laptop will be resold)So over a month and a half went by with no refund STILLI brought all of this info, along with records of conversations to my bank because Dell REPEATEDLY gave misleading or outright incorrect information while holding my moneyMy bank sided with me and has taken the money away ad refunded meMeanwhile, Dell was sending msgs requesting I returned the items when they had been returned (and I had informed them of this!)! Eventually, I resent them the tracking info they sent to me along with the confirmation from the shipping companyHow did they not have this on file to lookup themselves?!? Here's the best part thought: I still wanted a Dell!!! I called to speak to a rep, requesting a managerMy reason was because I wanted to "talk about my customer experience and a future purchase." The rep continued to question me and ask for specifics, so I eluded to the negative experience I had and asked to please speak to a manager againHe eventually responded, "Okay, so you just want to complainI'll transfer you." I EVEN KEPT WAITING! I just wanted to explain my experience and I was going to request if some sort of discount could be offered like 10% or $or ANYTHING considering the MANY hours of my time wastedOR AT LEAST FOR SOMEONE TO ASSURE ME MY EXPEREINCE WAS AN EXCEPTION AND NEXT TIME SHOULD GO BETTER?? Over minutes later, the line was disconnectedPretty sure I just got Punk'dStill no refund; bank still in dispute going on over months later...Just wasted more time providing the most concise account of my experience for YOUPLEASE BEWARE! HP and Apple have better reviews and customer serviceAnything but Dell; the specs are worth the risk
they charged my credit card 2 times
I have [redacted] through the *** on this issue and was promised that it would be [redacted] ***It has been far longer than days, and yet my issue persistsI would therefore like to [redacted] the [redacted] The Dell record indicate it to be Incident # [redacted] On 7/5/2017, while purchasing an item over the phone, the representative who was taking my order signed me up to the Dell Royalty Rewards program without my knowledge or consentAt the time, I immediately began receiving e-mails with my personal information (name, e-mail address) about this accountI asked the representative and many others over the course of several weeks to remove my information from the systemThey all swore that my information had been removed, and yet I was still receiving these e-mailsI filed a complaint to the Revdex.com and a representative named [redacted] took on my case, eventually confirming to me that my personal information had been deleted and that I
I ordered a new computer monitor and speakers from Dell They shipped the monitor and the speakers but not the computer I spent over two hours yesterday trying to find out where the computer was I spoke to no fewer than Dell representatives none of whom could speak an intelligible English and received five different answers where the computer is The answers ranged from "I don't know" to a problem with the Export license whatever that is Finally on my last phone call one of their reps promised that she would follow up on this matter and advise me--then she hung up I have sent several e mails and several complaint forms to Dell but to no avail Please help me Thanks
I believe Dell intentionally deceived me as a consumer to get me to buy the computer and warranty. In December of 2017, I purchase three computers from Dell. I was told when I purchased the computers that with the purchased warranty plan, should my computer fail, it would be fixed within three business days. I stressed that my company has to use the computer 12 hours a day and I CANNOT lose time waiting for repair. I was assured it would be fixed within three days and they were top of the line computers and were not expected to have any issues anyway. It would be sent to their facility overnight, fixed the next day, and returned to me the following day. So less than 7 months from getting the computer, it broke last week and after the tech person could not fix it via five hours of phone service (this happened three times for a total of 12 hours), he stated I would need to send it in to be fixed. I was told FedEx would pick up the computer the next day. I waylaid work to stay at my ho
I purchased a laptop from Dell that was supposed to come with a 1TB rpm Hard Drive, however when I and a couple Dell technical support representatives checked my computer only has a total Hard Drive capacity of GBThe initial technical support representative told me to contact Dell's customer service and let them know that the computer I received does not have everything that I orderedThe customer support team at Dell referred me back to technical support, this evening I contacted technical support again and the representative I spoke to tonight told me that my laptop does not have the total capacity that I ordered because it could potentially cause issues to the Hard DriveIf that is the case why would Dell advertise that the computer came with 1TB and charge customers for space that they cannot and do not provide? I paid for and my invoice states that my laptop should have 1TB of space yet I did not receive it
I purchased a DELL INSPIRON Series (Intel (R)) - (Service Tag [redacted] ) which had "Display Intel HD Graphics drivers" issue and they sent a replacement with Service Tag - [redacted] which continued with same issueI have spent months in total trying to resolve a seemingly endless series of Intel HD Graphic driver failures with original and replacement laptop purchase I want my money refunded because I have not received what I paid for (functional product) so that I can buy a working product from another manufacturer Dell refuses to do so, stating that their refund policy does not extend past days of purchase, regardless of whether the product is defective After spending uncountable hours with Dell tech support over the course of weeks, the computer was returned, and a replacement was sentWith the replacement as well, there have been same "Display Intel HD Graphics drivers for Windows has stopped responding" problem - I again have spent several hours and hou