I have never had such horrible customer service from any company everWe placed an order on the dell outlet for monitorsOrder # **SSN**Dell has shipped me different monitors other than what I orderedDell does not want to assume any responsibility for the incorrect product being deliveredIn fact they said it was impossible that my order was changed by dellAll I get is you can return those itemsDell will not honor my original order as there was limited quantity and they gave my product to someone elseThis was not my problem or mistakeDell should ship me the monitors I ordered at the price I ordered new or refurbished that is their issue not mineThey should take care of the customer I did not make a mistake they didI have spent over 1/hours being tossed from dept to dept all overseas, central america, india, etcI'm sorry mam that is not our department, i'm sorry mam I can issue you a refundNo one wants to take any responsibility and fulfill the order they acceptedI will NEVER order from Dell again
I have tried to resolve my issue with Dell through their customer service I purchased a laptop, requesting a in or larger screen They sent me a laptop that is 14" What I am mostly frustrated about is the four hours I have spent trying to get this resolved They have the worst service I have ever experienced
I attempted to return a defective Dell xps 15 lap top within the 30 day window as agreed upon; however, the customer service department would not return my lap top and instead gave me bad advice to wait until the Monday after my 30 days was up and now I am unable to return this item. I have spent hours on the phone calling and speaking with customer service and having them hang up the phone on me/get disconnected.
My wife's computer crashed two weeks agoShe has a Dell extended contract, Ater phone contact numerous times a teck was sent to our home, He installed a hard driveThis did not fix the problemA phone contact was made to Dell resulting in another teck coming out and installing a mother board This did not solve the problemAnother call was made to Dell last week she was informed a new computer would be sent but the rep had to check with someoneThis was Thursday and she has yet to here from anyone
I purchased a computer on May 13, 2016, with a three year warranty The computer ran required automatic updates and every since then it has not been working well I spoke with three different Tech Support Specialist one I don't remember her name one by the name of [redacted] and one by the name of [redacted] With the first tech I spent two hours on the phone trying to resolve the problem and was not able to She even shadowed my computer to try and fit is but could not As a result, she sent me a key to reload my operating systemWhen the key arrived I emailed her and asked what I should do She said I could follow the directions that came with they and all should be OK again But, if I had any problems email her and she would move to the next step I email her a few time before I got a call at my home during business hours so I was at work and missed the call I finally email her asking her to call me at 5PM US Eastern time on June 22, and I would
Dell refused to honor an upgraded on-site warranty for a Dell computer I purchased My computer is within the warranty period I purchased an upgraded on-site next business day warranty plan My computer had a hardware failure; Dell phone support was unable to fix or diagnose the issue I then requested the on-site warranty support and Dell refused this service I filed a complaint with Dell and received an incident number I complained and requested to speak to a Dell manager to ensure my complaint was valid and ask one final time for on-site warranty support Dell refused and indicated that someone would call me back within - hours about my complaint
I made a purchase on 1/4/on Dell.com, Dell purchase ID# [redacted] , for which my credit card was charged On 1/5/17, I received shipping notification of my item I went to check on the shipping status of my order today, 1/11/17, only to find that Dell had instucted UPS to hold my order and return the item to Dell I never received any reason why my order was held and was being returned, and my card has been charged for an item I wont receive
I purchased a TV and hours later dell.com lowered the pricei attempted for days to contact someone within the company and use dell's advertised price guarantee policyi have spoken with numerous employees and have been transferred from department to department without resolutionI have email evidence from an employee if needed
I purchased a dell computer. Inspiron 13 5348 2 in 1. Service Tag: [redacted] . order no. [redacted] . Delivered on: Oct. 28. Dell Purchase ID: [redacted] . I used the Dell Preferred Financial Account so I could get double rewards that I was told would be $79.00. The reward is supposed to arrive in 48 hours. it never arrived at my email address [redacted] @gmail.com. I called customer service 3 times. each time I was told it would arrive in 4 to 5 business days. nothing ever has been received. the last time I called I changed the email address to [redacted] @verizon.net in case there was some problem. Nothing ever arrives. I am wit's end. Someting is amiss with their process. I need help. thank you for this channel.
A member of my family ordered dell laptops for an amazing deal around the 1st week of December and she received an e-mail stating that the laptops will arrive by 12-15-it is December 23,and the laptops still have not arrivedA call was made to Dell and they pretty much told my sister that there was nothing they could do and they would get the laptops to her by January 15,This is not acceptable because Christmas is less than days away and the kids will not receive their presentsThanks Dell for really caring
They refused to honor their deal, tried delaying, then changing the price and adding several hundred dollars on their offer before I gave up and canceledBased on other FB posts this happened to others as wellThey offered Black Friday deals and are now refusing to honor them by trying tactics like trying to remove the deals offered by saying they need to "resubmit the order," there were "issues with the build" and other similar tacticsThey used fake deals to lure customers away from competitors during Black Friday and now refuse to honor them
I Bought two Desktop Computers from Dell Online, Order # [redacted] ,The First computer started giving me problems right away and I had it returned which went pretty smoothlyThe second computer's Power Supply Blew up within days of Purchase and wont turn onNow this Computer was being used in a business setting and has lot of Data on itBeing frustrated due to lack of computer to work on and loss of data, I decided to Call Dell Customer Support to return the Computer as I was not comfortable anymore using it or repairing itTo my surprise I only had a day return on the product and no warranty on the productI tried talking to MsSandra A [redacted] and requested her to make an exception and return the product since I am a loyal customer of Dell and have bought many PC's from themI asked her to let me speak to her supervisor which she refused to let me do saying she is the highest Level I can talk to and that she is a supervisorAlthough I am pretty convinced that she was not a
I received an Inspiron Series on April On June the computer stopped working receiving a message "interrupt_extension_not_handled" I proceeded to call the technicians Where we troubleshooted and reset to factory setting This did not help, where we discussed other options of possible return as the computer was less than months old and began to have issues They sent out a technician to replace the hard drive and reinstall windows This worked for less than hours The computer does not turn on at all The plug works but the computer is now a $paperweight I e-mailed on June 26th I called on June being guaranteed a phone call back within - hours when I was told that I would receive word on if I would be getting a complete refund or an exchange of the computer hours later I called and left a message on July On July 4th I called again, got a run around was placed on hold and disconnected Today July 5th I called, was told a guarantee
I ordered a desktop computer from Dell on Thursday, November 23, During the checkout process I was asked to go through a verification stepThis step asked me enter a code that was texted to me, which I didAfter completing my order I received a confirmation emailI then a few minutes later received an email stating that Dell had canceled my order, due to them being unable to get in contact with meI received no texts, no calls, no emailsSo, I attempted to call customer service on FridayI was hold for over an hourI hung up and left a message with the voicemail optionThis voicemail promised a call back within two hoursTwo days had passed without that call backSo, today I posted a complaint on their Facebook page I received a message back telling that I needed to remove my complaintThat I would have to call two customer service numbers to straighten this out, and they would not be honoring the price I bought the computer atThis is not fair tradeI never reques
I ordered a laptop and mouse on Augand received the mouse but no laptop Within hours of the order the lap Iaptop status on Dell status page indicated shippedI waited days and called customer service at which time the first customer service representative advised that the shipping label was created on Aughowever they were unable to fill the order in the GA Facility and that it would be coming from the Mexico Facility and that the tracking through FedEx would update at midnight to show the order was shipped and that it was being overnightedFast forward hours later the shipping status states the same at which time I call FedEx They advise the label was created however there was no package to pickup upon arrival and that the original quoted ship date would not be achievedI called back to customer service when second representative states that they do not know where the order is and advised it was a FedEx issue and they tried to call them with no answer The second Dell rep advised she would have Dell's support team look into order in hours, after speaking direct she changed that time to hours however the order would still not be fulfilled on the delivery dateIt was requested to cancel order but they would not as their status indicated it was shipped After hanging up, in hours a shipping transaction posted out of the US with a delivery date well past the original date on order In the end I had to cancel with credit card company to have charge on card declined as Dell representatives could never figure out where the computer I originally ordered was Horrible customer service by Dell that blamed everyone but themselves as to the delay after delay for order I had to go to a local store and but computer as my semester started for college and I began falling behind as this computer was replacing a year old Dell that was corrupted when downloading Windows
I am having a very frustrating issue with Dell Financial Canada and am looking for some help I was harassed into an extended warranty for my personal computer by one of their offshore representatives .multiple phone calls with language barrier each time Once I figured out that they had given me a Preferred Account/Credit Line and charged this extended warranty to it, I requested the Extended Warranty cancelled and the Preferred Account closedThis request was not honored and I am receiving multiple phone calls a day now for $15/month payments for the warranty After one such phone call in November of 2015, I wrote a letter with my request to close the account and included a $cheque thinking this would reach the proper department – in Canada where it was mailed – to get the matter taken care of .it did not Every time I call regarding this issue, I get a different person – in the Philippines or at times IndiaI have asked to speak to a Manager at the one number that app
I placed an order with Dell.com on July 19th (order # [redacted] )As of today, August 8, it has not been shipped out despite assurances from their customer service department--in fact, I was even given a tracking number on July 28th ( [redacted] tracking # [redacted] ) but my order has not yet been shippedTomorrow marks four weeks since the order was placed and I feel that I have been more than patient with the companyHere is an immediate timeline of events: July 19: Order placed on Dell.com (order # [redacted] ) July 25: Contacted Dell customer care via e-mail to inquire about when the laptop would be shipped July 26: Received reply from [redacted] stating that the laptop had an estimated ship date of July and that he expedited the orderI replied the same day complaining that I had paid what I felt was an exorbitant amount ofr shipping and was disappointed by the turn around time [redacted] replied again letting me know that he would refund my shipping fee ($25) once the order
I'm currently Living in Korea for work (DoD), I am experiencing an issue with an Alienware r3, when playing games, even ones that are old and non graphically intense would cause my laptop to freeze and seize upI've ran Dell's support assist and it returned with no errors, I also made sure all drivers were up to dateI Contacted Dell support and they informed me that they couldn't do anything because I'm located in Korea and that I would have send my laptop to a friend in the USA (Although I have a US address in Korea) in order to process a support ticketI sent my laptop to a family member and weeks later my laptop reached its destination I attempted to have my issue resolved by contacting Dell again The Dell again said that they could not do anything unless they do a hardware diag, which the person who has my computer would have have to reach out to Dell to do troubleshootingI don't understand why I couldn't have done this part before I sent out my computer wasting weeks in order to solve this issueWould it have been easier to just connect to a VPN and I was in the US? Does location matter when you have to run a test over the internet? I just feel like Dell creates hurtles to avoid taking responsibility for their faulty products
I have had multiple issues over the course of the year I have had my laptop I also spent over $for technical support which has only made my issues worse The last attempt is to reinstall Windows which I purchased a thumb drive that is not working - then the technician (which I get a different person every time) said to copy Windows latest version, which I cannot to the thumb drive because it is Write protected I have spent countless hours and time and the outcome is my laptop still does not work This is not ok and the money I have spent on the laptop, service and additional software which I cannot use, is money down the drain I have demanded a refund for the service-which is awful and for my machine that I cannot use, but always get someone calling me back to try to help fix the problem --NOTHING IS FIXED, THEY JUST MADE IT WORSE AND I CAN NEVER GET A MANAGER HERE TO CALL ME BACK
On May 20, 2017, I ordered a laptop computer, wireless mouse, and speaker system at dell.comA couple of days later, I went online to check on my orderI noticed that, instead of my billing address, the Dell online system had incorrectly listed the billing address as [redacted] , [redacted] , [redacted] , **, ***That day, May 22, I opened a service request with Dell ( [redacted] ) In my message, I indicated that I needed the invoice changed so that I could submit a correct invoice to my insurance company for reimbursementThe reply from Dell stated "After reviewing your account I see that your order is in production and we cannot make any changes in the order." Once the order arrived, I contacted Dell by phone on June 2ndThey assured me that the change to the invoice would take only a few more daysI contacted them again by phone on June 13th and was told that the problem would be fixed "within hours." When the problem wasn't fixed, I called Dell again on June 13th I r
I have never had such horrible customer service from any company everWe placed an order on the dell outlet for monitorsOrder # **SSN**Dell has shipped me different monitors other than what I orderedDell does not want to assume any responsibility for the incorrect product being deliveredIn fact they said it was impossible that my order was changed by dellAll I get is you can return those itemsDell will not honor my original order as there was limited quantity and they gave my product to someone elseThis was not my problem or mistakeDell should ship me the monitors I ordered at the price I ordered new or refurbished that is their issue not mineThey should take care of the customer I did not make a mistake they didI have spent over 1/hours being tossed from dept to dept all overseas, central america, india, etcI'm sorry mam that is not our department, i'm sorry mam I can issue you a refundNo one wants to take any responsibility and fulfill the order they acceptedI will NEVER order from Dell again
I have tried to resolve my issue with Dell through their customer service I purchased a laptop, requesting a in or larger screen They sent me a laptop that is 14" What I am mostly frustrated about is the four hours I have spent trying to get this resolved They have the worst service I have ever experienced
I attempted to return a defective Dell xps 15 lap top within the 30 day window as agreed upon; however, the customer service department would not return my lap top and instead gave me bad advice to wait until the Monday after my 30 days was up and now I am unable to return this item. I have spent hours on the phone calling and speaking with customer service and having them hang up the phone on me/get disconnected.
My wife's computer crashed two weeks agoShe has a Dell extended contract, Ater phone contact numerous times a teck was sent to our home, He installed a hard driveThis did not fix the problemA phone contact was made to Dell resulting in another teck coming out and installing a mother board This did not solve the problemAnother call was made to Dell last week she was informed a new computer would be sent but the rep had to check with someoneThis was Thursday and she has yet to here from anyone
I purchased a computer on May 13, 2016, with a three year warranty The computer ran required automatic updates and every since then it has not been working well I spoke with three different Tech Support Specialist one I don't remember her name one by the name of [redacted] and one by the name of [redacted] With the first tech I spent two hours on the phone trying to resolve the problem and was not able to She even shadowed my computer to try and fit is but could not As a result, she sent me a key to reload my operating systemWhen the key arrived I emailed her and asked what I should do She said I could follow the directions that came with they and all should be OK again But, if I had any problems email her and she would move to the next step I email her a few time before I got a call at my home during business hours so I was at work and missed the call I finally email her asking her to call me at 5PM US Eastern time on June 22, and I would
Dell refused to honor an upgraded on-site warranty for a Dell computer I purchased My computer is within the warranty period I purchased an upgraded on-site next business day warranty plan My computer had a hardware failure; Dell phone support was unable to fix or diagnose the issue I then requested the on-site warranty support and Dell refused this service I filed a complaint with Dell and received an incident number I complained and requested to speak to a Dell manager to ensure my complaint was valid and ask one final time for on-site warranty support Dell refused and indicated that someone would call me back within - hours about my complaint
I made a purchase on 1/4/on Dell.com, Dell purchase ID# [redacted] , for which my credit card was charged On 1/5/17, I received shipping notification of my item I went to check on the shipping status of my order today, 1/11/17, only to find that Dell had instucted UPS to hold my order and return the item to Dell I never received any reason why my order was held and was being returned, and my card has been charged for an item I wont receive
I purchased a TV and hours later dell.com lowered the pricei attempted for days to contact someone within the company and use dell's advertised price guarantee policyi have spoken with numerous employees and have been transferred from department to department without resolutionI have email evidence from an employee if needed
I purchased a dell computer. Inspiron 13 5348 2 in 1. Service Tag: [redacted] . order no. [redacted] . Delivered on: Oct. 28. Dell Purchase ID: [redacted] . I used the Dell Preferred Financial Account so I could get double rewards that I was told would be $79.00. The reward is supposed to arrive in 48 hours. it never arrived at my email address [redacted] @gmail.com. I called customer service 3 times. each time I was told it would arrive in 4 to 5 business days. nothing ever has been received. the last time I called I changed the email address to [redacted] @verizon.net in case there was some problem. Nothing ever arrives. I am wit's end. Someting is amiss with their process. I need help. thank you for this channel.
A member of my family ordered dell laptops for an amazing deal around the 1st week of December and she received an e-mail stating that the laptops will arrive by 12-15-it is December 23,and the laptops still have not arrivedA call was made to Dell and they pretty much told my sister that there was nothing they could do and they would get the laptops to her by January 15,This is not acceptable because Christmas is less than days away and the kids will not receive their presentsThanks Dell for really caring
They refused to honor their deal, tried delaying, then changing the price and adding several hundred dollars on their offer before I gave up and canceledBased on other FB posts this happened to others as wellThey offered Black Friday deals and are now refusing to honor them by trying tactics like trying to remove the deals offered by saying they need to "resubmit the order," there were "issues with the build" and other similar tacticsThey used fake deals to lure customers away from competitors during Black Friday and now refuse to honor them
I Bought two Desktop Computers from Dell Online, Order # [redacted] ,The First computer started giving me problems right away and I had it returned which went pretty smoothlyThe second computer's Power Supply Blew up within days of Purchase and wont turn onNow this Computer was being used in a business setting and has lot of Data on itBeing frustrated due to lack of computer to work on and loss of data, I decided to Call Dell Customer Support to return the Computer as I was not comfortable anymore using it or repairing itTo my surprise I only had a day return on the product and no warranty on the productI tried talking to MsSandra A [redacted] and requested her to make an exception and return the product since I am a loyal customer of Dell and have bought many PC's from themI asked her to let me speak to her supervisor which she refused to let me do saying she is the highest Level I can talk to and that she is a supervisorAlthough I am pretty convinced that she was not a
I received an Inspiron Series on April On June the computer stopped working receiving a message "interrupt_extension_not_handled" I proceeded to call the technicians Where we troubleshooted and reset to factory setting This did not help, where we discussed other options of possible return as the computer was less than months old and began to have issues They sent out a technician to replace the hard drive and reinstall windows This worked for less than hours The computer does not turn on at all The plug works but the computer is now a $paperweight I e-mailed on June 26th I called on June being guaranteed a phone call back within - hours when I was told that I would receive word on if I would be getting a complete refund or an exchange of the computer hours later I called and left a message on July On July 4th I called again, got a run around was placed on hold and disconnected Today July 5th I called, was told a guarantee
I ordered a desktop computer from Dell on Thursday, November 23, During the checkout process I was asked to go through a verification stepThis step asked me enter a code that was texted to me, which I didAfter completing my order I received a confirmation emailI then a few minutes later received an email stating that Dell had canceled my order, due to them being unable to get in contact with meI received no texts, no calls, no emailsSo, I attempted to call customer service on FridayI was hold for over an hourI hung up and left a message with the voicemail optionThis voicemail promised a call back within two hoursTwo days had passed without that call backSo, today I posted a complaint on their Facebook page I received a message back telling that I needed to remove my complaintThat I would have to call two customer service numbers to straighten this out, and they would not be honoring the price I bought the computer atThis is not fair tradeI never reques
I ordered a laptop and mouse on Augand received the mouse but no laptop Within hours of the order the lap Iaptop status on Dell status page indicated shippedI waited days and called customer service at which time the first customer service representative advised that the shipping label was created on Aughowever they were unable to fill the order in the GA Facility and that it would be coming from the Mexico Facility and that the tracking through FedEx would update at midnight to show the order was shipped and that it was being overnightedFast forward hours later the shipping status states the same at which time I call FedEx They advise the label was created however there was no package to pickup upon arrival and that the original quoted ship date would not be achievedI called back to customer service when second representative states that they do not know where the order is and advised it was a FedEx issue and they tried to call them with no answer The second Dell rep advised she would have Dell's support team look into order in hours, after speaking direct she changed that time to hours however the order would still not be fulfilled on the delivery dateIt was requested to cancel order but they would not as their status indicated it was shipped After hanging up, in hours a shipping transaction posted out of the US with a delivery date well past the original date on order In the end I had to cancel with credit card company to have charge on card declined as Dell representatives could never figure out where the computer I originally ordered was Horrible customer service by Dell that blamed everyone but themselves as to the delay after delay for order I had to go to a local store and but computer as my semester started for college and I began falling behind as this computer was replacing a year old Dell that was corrupted when downloading Windows
I am having a very frustrating issue with Dell Financial Canada and am looking for some help I was harassed into an extended warranty for my personal computer by one of their offshore representatives .multiple phone calls with language barrier each time Once I figured out that they had given me a Preferred Account/Credit Line and charged this extended warranty to it, I requested the Extended Warranty cancelled and the Preferred Account closedThis request was not honored and I am receiving multiple phone calls a day now for $15/month payments for the warranty After one such phone call in November of 2015, I wrote a letter with my request to close the account and included a $cheque thinking this would reach the proper department – in Canada where it was mailed – to get the matter taken care of .it did not Every time I call regarding this issue, I get a different person – in the Philippines or at times IndiaI have asked to speak to a Manager at the one number that app
I placed an order with Dell.com on July 19th (order # [redacted] )As of today, August 8, it has not been shipped out despite assurances from their customer service department--in fact, I was even given a tracking number on July 28th ( [redacted] tracking # [redacted] ) but my order has not yet been shippedTomorrow marks four weeks since the order was placed and I feel that I have been more than patient with the companyHere is an immediate timeline of events: July 19: Order placed on Dell.com (order # [redacted] ) July 25: Contacted Dell customer care via e-mail to inquire about when the laptop would be shipped July 26: Received reply from [redacted] stating that the laptop had an estimated ship date of July and that he expedited the orderI replied the same day complaining that I had paid what I felt was an exorbitant amount ofr shipping and was disappointed by the turn around time [redacted] replied again letting me know that he would refund my shipping fee ($25) once the order
I'm currently Living in Korea for work (DoD), I am experiencing an issue with an Alienware r3, when playing games, even ones that are old and non graphically intense would cause my laptop to freeze and seize upI've ran Dell's support assist and it returned with no errors, I also made sure all drivers were up to dateI Contacted Dell support and they informed me that they couldn't do anything because I'm located in Korea and that I would have send my laptop to a friend in the USA (Although I have a US address in Korea) in order to process a support ticketI sent my laptop to a family member and weeks later my laptop reached its destination I attempted to have my issue resolved by contacting Dell again The Dell again said that they could not do anything unless they do a hardware diag, which the person who has my computer would have have to reach out to Dell to do troubleshootingI don't understand why I couldn't have done this part before I sent out my computer wasting weeks in order to solve this issueWould it have been easier to just connect to a VPN and I was in the US? Does location matter when you have to run a test over the internet? I just feel like Dell creates hurtles to avoid taking responsibility for their faulty products
I have had multiple issues over the course of the year I have had my laptop I also spent over $for technical support which has only made my issues worse The last attempt is to reinstall Windows which I purchased a thumb drive that is not working - then the technician (which I get a different person every time) said to copy Windows latest version, which I cannot to the thumb drive because it is Write protected I have spent countless hours and time and the outcome is my laptop still does not work This is not ok and the money I have spent on the laptop, service and additional software which I cannot use, is money down the drain I have demanded a refund for the service-which is awful and for my machine that I cannot use, but always get someone calling me back to try to help fix the problem --NOTHING IS FIXED, THEY JUST MADE IT WORSE AND I CAN NEVER GET A MANAGER HERE TO CALL ME BACK
On May 20, 2017, I ordered a laptop computer, wireless mouse, and speaker system at dell.comA couple of days later, I went online to check on my orderI noticed that, instead of my billing address, the Dell online system had incorrectly listed the billing address as [redacted] , [redacted] , [redacted] , **, ***That day, May 22, I opened a service request with Dell ( [redacted] ) In my message, I indicated that I needed the invoice changed so that I could submit a correct invoice to my insurance company for reimbursementThe reply from Dell stated "After reviewing your account I see that your order is in production and we cannot make any changes in the order." Once the order arrived, I contacted Dell by phone on June 2ndThey assured me that the change to the invoice would take only a few more daysI contacted them again by phone on June 13th and was told that the problem would be fixed "within hours." When the problem wasn't fixed, I called Dell again on June 13th I r