I purchased a replacement battery for my Dell Laptop from Dell Incvia phone on July 2, I had the previous order number (from a previous replacement battery) in hand when ordering and the person assisting me was confident they had found the right batteryAt the time I was in the process of moving across states and had to have the battery shipped to my old addressWhen I had finished moving due to a new job, and opened the box I realized it was the wrong battery completely (it was the wrong shape and could not even fit in my computer)I promptly emailed the person who helped me initially ( [redacted] ) to inform him he had sent me the wrong battery on 8/10/and asked for an exchangeI didn’t receive any response from himSo on 8/27/18, I called Dell and they refused to even exchange it simply because it was more than days even though it was completely their faultI never used the battery and they could easily have taken it back and re-sold it to the right perso
SERVICE TAG# [redacted] INCIDENT# [redacted] PER DELL INCON A COMPUTER I BOUGHT IN MARCH THAT HAS A WARANTY UNTIL FEBRUARY AT FIRST MY COMPUTER WOULD NOT BURN PICTURE'S OR AUDIO SO I CALLED DELL & SPOKE TO [redacted] A TELEPHONE TECHNICIAN AND LET HIM OVER THE PHONE INTO MY COMPUTER FOR OVER A WEEK THREE TIMES ON AUGUST 3, HE TOLD ME TO UNHOOK MY COMPUTER & TURN IT UPSIDE DOWN ON MY BED TO FIX THE OPTICS I AM YEARS OLD & FT IN I TOLD HIM I COULDN'T TO SEND A TECHNICIAN HE REFUSED AND TOLD ME TO CALL THEIR PREMIUM SUPPORT DEPT I CALLED A HALF A DOZEN TIMES SPOKE [redacted] , [redacted] , [redacted] , [redacted] , & [redacted] BETWEEN AUGUST 15TH & 16TH THEN I WAS TRANSFERRED TO THE PREMIUM WARANTY DEPT I WAS TOLD A SUPPERVISER WOULD CALLBY NOW THE TECHNICIAN [redacted] HAD OPEN A NEW ACCOUNT FOR ME ON MY COMPUTER & LOST HALF MY WINDOW'S MEDIA MUSIC & ALL DOCUMENT'S THAT WAS IN THE COMPUTER I THEN ON THE 23RD AUGUST RECEIVED AN EMAIL FORM THE CORP
Items purchased on Feb hasn't been delivered and continue to be delayedThis has happened even though the Dell company already billed my credit cardI'm left with no items and an bill from my credit card companyI need the items ship as soon as possibleDell Purchase ID: [redacted]
I placed an order for two Dell UltraSharp Dual Monitor Bundle - U2412M with MDSon Nov 22, My order was confirmed and credit card was charged shortly afterMore than hours after I placed my order which stated it was expect to ship soon, I received an email from Dell stating "As requested, some or all of the items in this order have been cancelled" This has been a periodic problem with Dell that they confirm my orders only to not honor their price and cancel my orders shortly afterI believe there are numerous problems with the way Dell behaves that leads me to think that their advertising and services are somewhat shady business practicesHere are some of the following: They advertise the product and confirm my order only to cancel my order more than hours laterIf it was a mistake on their part, it should have come to my attention a lot sooner They list these deals during the holiday season and do not honor their prices which creates a lot of problems
since 12/13/I have been unable to reach resolution on computer malfunctioning after 70+ emails and several phone calls Service reps are now misrepresenting my obligations according to their own premium support contract here is my last email to dell/Alienware "Last night the comp turned itself off saying it was low batt 6% while it was plugged in. When I turned it back on, the batt indicator was at 100% upon restart After reading about everybody's experience with dell/aw on the forums, I am not comfortable doing any self diagnostics or attempting any repairs myself. If I damage or do something wrong, their are plenty of examples on the interwebs where dell/aw refused to repair damage from customers even though tech said to perform action that caused unsatisfactory results It is your responsibility to remotely diagnose this machine. You have already deemed these attempted repairs as a "qualified Incident" and sent an onsite
Starting about two months after ordering my Dell laptop, I began having issues with blue screen crashes, failure of the operating system to start up correctly, and intermittant problems detecting WiFi networksI completed troubleshooting steps with Dell on multiple occasions and have sent my system to the service center three timesNone have these things have permanently solved the problemMost recently, a service center representative said that he could process another mail in revive with an escalation request and have my repair handled by a more advanced technician, or I could call them againI chose to send it in and have it handled by a more advanced technicianHe then said that I should call back for more immediate assistance, and then he never sent the shipping labelI then called and explained the situation to yet another agent, who said we would first try troubleshooting steps via remote accessAs the problems didn’t occur while he was accessing my computer he said that
We purchased three products over the span of a year from Dell corporation/computers via their website, Dell.com to outfit and run our officeA laptop, an all in one printer and a desktopAll of which was financed through Dell's creditWithin months the laptop had to be replacedBeing still under warranty, we contacted them for next steps to fix the issueAfter three days of arguing the validity of my claim, they agreed to replace the laptopBut I received a refurbished computer instead of a new computer, in which we were still obligated to pay forI asked the service representative that was handling this claim for me to upgrade my warranty since I was to receive an essentially used computerHe complied and stated that he upgraded the warranty to two yearsThe computer arrived two days later Several weeks went by and nothing more with the laptop, but our printer started periodically disconnecting and would not reconnect via or USBWe contacted Dell SupportThey r
My daughter purchased an Inspirion laptop for me in October as a Christmas presentI did not open the laptop and set it up until January 30thAs soon as I set it up it had problems My daughter called and reported it in FebruarySomeone connected and ran some updates on the computerHowever the problem persistedIn April someone connected again and changed some settings and ran updates againThe problem still occurredI then was told to ship it back into themThey sent it back with a new Hard drive and adaptor however I requested a laptop as I was given a new laptop and do not want to keep a laptop with so many issuesDell refuses to give me a new laptop even though there is a full warranty on the deviceWhen I call customer service the keep transferring me constantly and when I ask them for their cooperate address so that I can file a formal complaint in my state they hang up the phoneI really just want a new laptop seeing that it was already paid for and the warranty
I received an email from Dell that my next (and final) autopayment would exceed the total amount due on my account The email gave me a link and phone number to call Since I haven't signed on to that account in over a year I chose to use the phone The call was answered promptly and politely, but there was a huge rukus in the background with men shouting and other noises that sounded exactly like a frat party The operator trying to help me was unable to make the payment correction on her end and asked me to sign into my account I attempted to do so, could not remember the correct password and requested a temppassword The first three that I received were rejected as being "incorrect", finally the operator sent one That one went through but when the computer asked my security question is kicked that out as "incorrect" even though I'm unlikely to forget where my parents met since that's the only city they've ever lived in To her credit, the operator I was dealing with was consistently polite and trying to help, but with the outrageous noise in the background and the computer giving illogical responses to my entries I decided the small amount in question wasn't worth the headache I was getting However, I will never do business with Dell again
I ordered a Samsung 65-inch TV from Dell.com on 11/23/(Black Friday)The expected delivery was 12/7/The actual delivery is on 12/27/I made the purchase because there was a third-party marebate of $200, plus the $Dell gift cardHowever, the delivery was so late I could not get the rebate I would like to return the TV to Dell early January 2018, but Dell refused the return because of their 30-day-of-invoice policyBasically I was only allowed to return the TV before it actually arrivedI called Dell customer service multiple times but they all answered no
Bought a TV from DellDelivery date was scheduled but never showed upDelivery was rescheduled days after the purchase dateHow do you expect buyer to have enough time to test the productTV has internal lines and cracksDell refuse to exchange the product due to outside of daysThe product is defective
Laptop was swapped out under warranty with a BRAND NEW laptopEven though it goes under the old warranty, the new battery MUST have a warranty on itIt just can't be not under warrantyNow the battery is exploding in the laptop pushing out the top cover and they REFUSE to do anything and cover my warranty!!! Dell is NOT a good computer company to get from!!! They are not going by their warranty
After successfully completing an order for a new monitor on July 31, I expected it to arrive by the delivery date of August 4th It did not and I waited till August 7th to request an update from dell Not only did dell not respond to my update request but dell actually cancelled my order for no reason a few days later to which I sent another correspondence which Dell did not respond to until August 16th with the ridiculous "answer" of problem with the payment and the order got cancelled The only issue appears to be that I actually used my dell gift card that I received from a previous order and a dell rep choose to not honor it and cancelled my order
I purchased a Brand New Desk Top Computer From Dell Corp & Or Dell Inc on their Memorial Day Sale And Since Then I have had to do a factory reset to it 3x if not 4X Since I Have Purchased it To Top Everything else their Tech Support team Leave a lot to be desired On the last reset I had to call back to their tech support approximately 6X before I could get a hold of someone that would stick with me throughout the reset process In all of the years that I have used & purchased computers I have Never Ever Had Such a Aggravating Experience As I Have In This One
In January of 2016, I went onto Dell's website with interest in purchasing a new laptopIn browsing the site, I saw a few ads, from Dell, about special month financingI looked into this and entered my informationI was approved for the promotion and found that I could spend up to $on credit I ended up purchasing an Inspiron system for under $and paid the extra out of pocket For the first few months, all went fineI paid a little aggressively, because I wanted to close everything out well before the month mark But during April, I noticed on one of my bills something about a six month promotionLooking more closely, I had questions about it, because I didn't see anything on my bill about monthsWhat had happened? I sent a few requests but didn't hear anything back through e-mailI tried calling a few times when I wasn't busy with work, but didn't get very far Finally, on May 12th, I set aside some time, sat down with my laptop and began com
On 12/20/I ordered a computer from Dell, the shipping date has kept slipping out further and further, I purchased accessories in anticipation of getting this device, so I don't want to cancel it otherwise I am out the money I already spent on accessories Order Date: 12/20/ Order Number: [redacted] Shipping Method: 2nd Business Day Cr:***-***-***Dell Purchase ID: [redacted]
I purchased a new, scratch and dent laptop from Dell on Aug31, I received it in mid-September and within a couple weeks started experiencing problemsThe touch screen did not work, the trackpad was calibrated incorrectly, a blue screen of death appeared once, and software frequently frozeThese issues were resolved by phone, remote service, and a trip to the repair depotHowever, upon its return in November the laptop would freeze whenever a Microsoft Office program was openedWe made a new login and resolved that issue (albeit at the cost of lost data)Next, the webcam was found to be defective (since the date of purchase) in December Due to personal complications I was unable to call until February 3, Servicing the camera took three days because multiple technicians would schedule a time to call me back the next day to continue service and would then never call backTheir solution to the camera problem was to reset the entire laptop (for which I had to purch
My dell Alienware laptop had a motherboard failure October 19th The part needed was backordered and I didn't get much help from Dell They eventually sent me a refurbished replacement unit late November This replacement unit was DOA, and was told I would have to ship it back so they could fix itI sent the original dead laptop back, I also sent the replacement laptop for repairs Today 12/27/I got a crappily repaired and still non functional laptop back from their repair center They replaced parts that had no problems and now it has additional irregularities I had been a dell customer since the late 1980's and I have never been so disrespected by a company They don't even employ support people in the USA, I get Costa Rica, or other Spanish Speaking country that I cant understand what they are saying
I bought a new Alienware computer from them, within months it stopped workingI had to send it in for repairs After weeks I got it back and within two weeks it had the same issue I asked for a refund and thy told me my only option was to send it back in for repairs
We purchased an Inspirion laptop on April 9, However, we did not start using it until July At the end of November the motherboard had to be replaced on my computer Dell repaired it free of charge and I received it back in December Since this time I had another issue with the computer and it was resolved via Dell technical support Then yesterday my motherboard stopped working again I cannot use my computer at all for business at this point The motherboard has gone bad again less than months Dell will not replace it free of charge because the product is out of warranty and they only guarantee the new motherboard for months This is ridiculous that I have had so many issues with this computer and it is not even a year old I am working on a Toshiba PC that I have had for over years I thought I was upgrading my computer, but unfortunately, I took a big downgrade
I purchased a replacement battery for my Dell Laptop from Dell Incvia phone on July 2, I had the previous order number (from a previous replacement battery) in hand when ordering and the person assisting me was confident they had found the right batteryAt the time I was in the process of moving across states and had to have the battery shipped to my old addressWhen I had finished moving due to a new job, and opened the box I realized it was the wrong battery completely (it was the wrong shape and could not even fit in my computer)I promptly emailed the person who helped me initially ( [redacted] ) to inform him he had sent me the wrong battery on 8/10/and asked for an exchangeI didn’t receive any response from himSo on 8/27/18, I called Dell and they refused to even exchange it simply because it was more than days even though it was completely their faultI never used the battery and they could easily have taken it back and re-sold it to the right perso
SERVICE TAG# [redacted] INCIDENT# [redacted] PER DELL INCON A COMPUTER I BOUGHT IN MARCH THAT HAS A WARANTY UNTIL FEBRUARY AT FIRST MY COMPUTER WOULD NOT BURN PICTURE'S OR AUDIO SO I CALLED DELL & SPOKE TO [redacted] A TELEPHONE TECHNICIAN AND LET HIM OVER THE PHONE INTO MY COMPUTER FOR OVER A WEEK THREE TIMES ON AUGUST 3, HE TOLD ME TO UNHOOK MY COMPUTER & TURN IT UPSIDE DOWN ON MY BED TO FIX THE OPTICS I AM YEARS OLD & FT IN I TOLD HIM I COULDN'T TO SEND A TECHNICIAN HE REFUSED AND TOLD ME TO CALL THEIR PREMIUM SUPPORT DEPT I CALLED A HALF A DOZEN TIMES SPOKE [redacted] , [redacted] , [redacted] , [redacted] , & [redacted] BETWEEN AUGUST 15TH & 16TH THEN I WAS TRANSFERRED TO THE PREMIUM WARANTY DEPT I WAS TOLD A SUPPERVISER WOULD CALLBY NOW THE TECHNICIAN [redacted] HAD OPEN A NEW ACCOUNT FOR ME ON MY COMPUTER & LOST HALF MY WINDOW'S MEDIA MUSIC & ALL DOCUMENT'S THAT WAS IN THE COMPUTER I THEN ON THE 23RD AUGUST RECEIVED AN EMAIL FORM THE CORP
Items purchased on Feb hasn't been delivered and continue to be delayedThis has happened even though the Dell company already billed my credit cardI'm left with no items and an bill from my credit card companyI need the items ship as soon as possibleDell Purchase ID: [redacted]
I placed an order for two Dell UltraSharp Dual Monitor Bundle - U2412M with MDSon Nov 22, My order was confirmed and credit card was charged shortly afterMore than hours after I placed my order which stated it was expect to ship soon, I received an email from Dell stating "As requested, some or all of the items in this order have been cancelled" This has been a periodic problem with Dell that they confirm my orders only to not honor their price and cancel my orders shortly afterI believe there are numerous problems with the way Dell behaves that leads me to think that their advertising and services are somewhat shady business practicesHere are some of the following: They advertise the product and confirm my order only to cancel my order more than hours laterIf it was a mistake on their part, it should have come to my attention a lot sooner They list these deals during the holiday season and do not honor their prices which creates a lot of problems
since 12/13/I have been unable to reach resolution on computer malfunctioning after 70+ emails and several phone calls Service reps are now misrepresenting my obligations according to their own premium support contract here is my last email to dell/Alienware "Last night the comp turned itself off saying it was low batt 6% while it was plugged in. When I turned it back on, the batt indicator was at 100% upon restart After reading about everybody's experience with dell/aw on the forums, I am not comfortable doing any self diagnostics or attempting any repairs myself. If I damage or do something wrong, their are plenty of examples on the interwebs where dell/aw refused to repair damage from customers even though tech said to perform action that caused unsatisfactory results It is your responsibility to remotely diagnose this machine. You have already deemed these attempted repairs as a "qualified Incident" and sent an onsite
Starting about two months after ordering my Dell laptop, I began having issues with blue screen crashes, failure of the operating system to start up correctly, and intermittant problems detecting WiFi networksI completed troubleshooting steps with Dell on multiple occasions and have sent my system to the service center three timesNone have these things have permanently solved the problemMost recently, a service center representative said that he could process another mail in revive with an escalation request and have my repair handled by a more advanced technician, or I could call them againI chose to send it in and have it handled by a more advanced technicianHe then said that I should call back for more immediate assistance, and then he never sent the shipping labelI then called and explained the situation to yet another agent, who said we would first try troubleshooting steps via remote accessAs the problems didn’t occur while he was accessing my computer he said that
We purchased three products over the span of a year from Dell corporation/computers via their website, Dell.com to outfit and run our officeA laptop, an all in one printer and a desktopAll of which was financed through Dell's creditWithin months the laptop had to be replacedBeing still under warranty, we contacted them for next steps to fix the issueAfter three days of arguing the validity of my claim, they agreed to replace the laptopBut I received a refurbished computer instead of a new computer, in which we were still obligated to pay forI asked the service representative that was handling this claim for me to upgrade my warranty since I was to receive an essentially used computerHe complied and stated that he upgraded the warranty to two yearsThe computer arrived two days later Several weeks went by and nothing more with the laptop, but our printer started periodically disconnecting and would not reconnect via or USBWe contacted Dell SupportThey r
My daughter purchased an Inspirion laptop for me in October as a Christmas presentI did not open the laptop and set it up until January 30thAs soon as I set it up it had problems My daughter called and reported it in FebruarySomeone connected and ran some updates on the computerHowever the problem persistedIn April someone connected again and changed some settings and ran updates againThe problem still occurredI then was told to ship it back into themThey sent it back with a new Hard drive and adaptor however I requested a laptop as I was given a new laptop and do not want to keep a laptop with so many issuesDell refuses to give me a new laptop even though there is a full warranty on the deviceWhen I call customer service the keep transferring me constantly and when I ask them for their cooperate address so that I can file a formal complaint in my state they hang up the phoneI really just want a new laptop seeing that it was already paid for and the warranty
I received an email from Dell that my next (and final) autopayment would exceed the total amount due on my account The email gave me a link and phone number to call Since I haven't signed on to that account in over a year I chose to use the phone The call was answered promptly and politely, but there was a huge rukus in the background with men shouting and other noises that sounded exactly like a frat party The operator trying to help me was unable to make the payment correction on her end and asked me to sign into my account I attempted to do so, could not remember the correct password and requested a temppassword The first three that I received were rejected as being "incorrect", finally the operator sent one That one went through but when the computer asked my security question is kicked that out as "incorrect" even though I'm unlikely to forget where my parents met since that's the only city they've ever lived in To her credit, the operator I was dealing with was consistently polite and trying to help, but with the outrageous noise in the background and the computer giving illogical responses to my entries I decided the small amount in question wasn't worth the headache I was getting However, I will never do business with Dell again
I ordered a Samsung 65-inch TV from Dell.com on 11/23/(Black Friday)The expected delivery was 12/7/The actual delivery is on 12/27/I made the purchase because there was a third-party marebate of $200, plus the $Dell gift cardHowever, the delivery was so late I could not get the rebate I would like to return the TV to Dell early January 2018, but Dell refused the return because of their 30-day-of-invoice policyBasically I was only allowed to return the TV before it actually arrivedI called Dell customer service multiple times but they all answered no
Bought a TV from DellDelivery date was scheduled but never showed upDelivery was rescheduled days after the purchase dateHow do you expect buyer to have enough time to test the productTV has internal lines and cracksDell refuse to exchange the product due to outside of daysThe product is defective
Laptop was swapped out under warranty with a BRAND NEW laptopEven though it goes under the old warranty, the new battery MUST have a warranty on itIt just can't be not under warrantyNow the battery is exploding in the laptop pushing out the top cover and they REFUSE to do anything and cover my warranty!!! Dell is NOT a good computer company to get from!!! They are not going by their warranty
After successfully completing an order for a new monitor on July 31, I expected it to arrive by the delivery date of August 4th It did not and I waited till August 7th to request an update from dell Not only did dell not respond to my update request but dell actually cancelled my order for no reason a few days later to which I sent another correspondence which Dell did not respond to until August 16th with the ridiculous "answer" of problem with the payment and the order got cancelled The only issue appears to be that I actually used my dell gift card that I received from a previous order and a dell rep choose to not honor it and cancelled my order
I purchased a Brand New Desk Top Computer From Dell Corp & Or Dell Inc on their Memorial Day Sale And Since Then I have had to do a factory reset to it 3x if not 4X Since I Have Purchased it To Top Everything else their Tech Support team Leave a lot to be desired On the last reset I had to call back to their tech support approximately 6X before I could get a hold of someone that would stick with me throughout the reset process In all of the years that I have used & purchased computers I have Never Ever Had Such a Aggravating Experience As I Have In This One
In January of 2016, I went onto Dell's website with interest in purchasing a new laptopIn browsing the site, I saw a few ads, from Dell, about special month financingI looked into this and entered my informationI was approved for the promotion and found that I could spend up to $on credit I ended up purchasing an Inspiron system for under $and paid the extra out of pocket For the first few months, all went fineI paid a little aggressively, because I wanted to close everything out well before the month mark But during April, I noticed on one of my bills something about a six month promotionLooking more closely, I had questions about it, because I didn't see anything on my bill about monthsWhat had happened? I sent a few requests but didn't hear anything back through e-mailI tried calling a few times when I wasn't busy with work, but didn't get very far Finally, on May 12th, I set aside some time, sat down with my laptop and began com
On 12/20/I ordered a computer from Dell, the shipping date has kept slipping out further and further, I purchased accessories in anticipation of getting this device, so I don't want to cancel it otherwise I am out the money I already spent on accessories Order Date: 12/20/ Order Number: [redacted] Shipping Method: 2nd Business Day C
r:***-***-***Dell Purchase ID: [redacted]
I purchased a new, scratch and dent laptop from Dell on Aug31, I received it in mid-September and within a couple weeks started experiencing problemsThe touch screen did not work, the trackpad was calibrated incorrectly, a blue screen of death appeared once, and software frequently frozeThese issues were resolved by phone, remote service, and a trip to the repair depotHowever, upon its return in November the laptop would freeze whenever a Microsoft Office program was openedWe made a new login and resolved that issue (albeit at the cost of lost data)Next, the webcam was found to be defective (since the date of purchase) in December Due to personal complications I was unable to call until February 3, Servicing the camera took three days because multiple technicians would schedule a time to call me back the next day to continue service and would then never call backTheir solution to the camera problem was to reset the entire laptop (for which I had to purch
My dell Alienware laptop had a motherboard failure October 19th The part needed was backordered and I didn't get much help from Dell They eventually sent me a refurbished replacement unit late November This replacement unit was DOA, and was told I would have to ship it back so they could fix itI sent the original dead laptop back, I also sent the replacement laptop for repairs Today 12/27/I got a crappily repaired and still non functional laptop back from their repair center They replaced parts that had no problems and now it has additional irregularities I had been a dell customer since the late 1980's and I have never been so disrespected by a company They don't even employ support people in the USA, I get Costa Rica, or other Spanish Speaking country that I cant understand what they are saying
I bought a new Alienware computer from them, within months it stopped workingI had to send it in for repairs After weeks I got it back and within two weeks it had the same issue I asked for a refund and thy told me my only option was to send it back in for repairs
We purchased an Inspirion laptop on April 9, However, we did not start using it until July At the end of November the motherboard had to be replaced on my computer Dell repaired it free of charge and I received it back in December Since this time I had another issue with the computer and it was resolved via Dell technical support Then yesterday my motherboard stopped working again I cannot use my computer at all for business at this point The motherboard has gone bad again less than months Dell will not replace it free of charge because the product is out of warranty and they only guarantee the new motherboard for months This is ridiculous that I have had so many issues with this computer and it is not even a year old I am working on a Toshiba PC that I have had for over years I thought I was upgrading my computer, but unfortunately, I took a big downgrade