[redacted] called from Dell Tech Svc ( [redacted] ***) with the laptop service tag, warrant information and previous order historyHe requested a $Google Play Gift card to send box for a replacement motherboard
I' m unhappy with Dell failing to keep their warranty obligation set forth in their agreement and not honoring it My laptop has gone thru numerous failures and mis-representation of what is covered and what is not When I first ordered my laptop 3/12/it was suppose to come with a NVidia GeForce GTX 965M with 2gb graphics card (GPU) but it arrived with a which is a step below than what I had ordered I called to inform Dell of the mis-configuration and was not offered a new replacement as per their warranty states if there is an issue within days they will issue another one Instead they only provide an option to give me $courtesy refund Then I continued to have issues (5/2) with the operating system and hard drive where the hard drive was failing Dell reluctantly replaced hard drive after numerous calls and begging The hard drive they replaced was also not the same as original and I suffered degradation in performance Over next few months I noticed
I am a Dell premium customerI paid for extra supportI sent my computer for a warranty repairI received an email and a number to call because the tech had a questionI got dumped into a general customer service number, and also used the chat roomThe customer service reps refused to transfer me to the US where the tech was locatedI have been told that I had to deal with a rep in another county even though the corporate office is in my own countryIf an American company refuses to speak to their customers in their own country maybe it's time to not buy AmericanI had already provided the information requested when I sent the computer for repairI will not speak to a Dell representative unless they are located in Dallas, Austin, or another office within the continental USIf Dell can't meet my expectations I will take my money elsewhere
I bought Dell 13" Inspiron series Laptop month ago (10/23/2016)After weeks, the touch screen stopped workingI contact DELL Technical Support and they want me to send it back for repairing since it is under the warrantydays after I send it back to Dell, they repair it by replacing the LCD ScreenToday 12/7/I got my laptop backI checked the touch screen and it is working fine My Complain: However, It seems the technician guy who repaired my laptop (or maybe someone else from Dell) he damaged my laptop's surface during the repairI believe that the damage caused by a screwdriver while they were trying to replace my LCD screenThis is NOT acceptableI contact Dell immediately to let them know about this damageToday (12/7/2016) Dell send me via email another service request to send my laptop back to them to repair the damage! I DO NOT TRUST DELL anymoreThey damaged my laptop when I send it days ago, They will damage it again if I will send it back to
I purchased a Dell computer in January 28, Within a few months, the hard drive crashedI called Dell Warranty who instructed me to send the computer to the repair depotThey assured me that in addition to fixing the computer they would check out the entire computer to make sure there were no further issuesShortly after this, the computer had to be sent back again to the depot to have the motherboard replaced In addition, the power supply had a problem, the battery was not working correctly and the cooling fan sounded like freight trainI asked that this issue be escalated to the next higher level since the warranty is about to expire and we have had several major issuesI explained the concern that this computer again would have problems within a few months and felt that either the computer needed to be replaced or the warranty extended out past January since there are so many issues with itHe NOT so politely informed me that no, they would not replace the computer and asked if I wanted to cancel the repairI said no, and told him I wanted the work done and if they would not replace the computer, at least extend the warranty since this computer has had several major issues within the first monthsHe said that no, they would not do that and I would have to purchase an additional warranty I expressed great concern then that given all these issues, the last one completed only about week before the warranty expired, that I would have additional issues Well guess what, not even months since the warranty expired, the computer has completely crashed and will not even start up THANKS DELL FOR THE WORST WASTE OF MY HARD EARNED MONEY
For the past days I have tried to place an order but your customer non-service is closer to prison warden behavior than to service people and PLEASE: There are a lot of GOOD US Veterans looking for a job, use them in C.Srather the aggressive foreign entities that you use now If you wonder why I still bother with your corporation, it is because I spent a lot of time fine tuning a personal machine and I do not relish starting over elsewhereBesides your manufacturing side is supposed to be good, as opposed to your CS side of the corporate entity
I purchased a new desktop computer that was under warranty. I was refused the option to return the item for repair after several attempts multiple calls and emails to resolve matter. The warranty ended as of December 6th with no resolve. I took the computer to a repair store after having the computer looked at he said I was sold a desktop box with laptop components inside. The expandable slots on the back we're un-usable fake. No slots inside. The computer was using 100% of the processor without even being used just sitting there on the counter all of the computer processor was being used leaving nothing for applications. There for useless to even use. I feel they made a fraudulent sale due to the fact all components in computer we're laptop components but sold to me as a desktop. I would have never purchased it. Not to mention this was a gift.
I bought in June a lap top and it started acting up where I had to reboot every 3-minutes, went round and round with dell finally they sent a tech with new hard drive (I did state it was cache or ram not hard drive) guess what m after tech left I was rebooting So to show I am not as unfair as Dell I just bought another and this one I want to return and get a refund
Purchased a Inspiron Series (Intel(R)) - laptop from Dell on November 28, for a Christmas present, which began using on December 24, and now two months after using the laptop on February 10, the laptop is frozen and will not work at all Dell Customer Service Representatives in India said the charge will be $for software to get the laptop to work That seems like extortion to us, to have to pay for more software to have a brand new laptop to work There is a year warranty on the hardware, but not software We are going to dispute the matter with our credit card companies, insurance company, and even contact Chicago news stations, abc, cbs, and nbc to do an investigative report on Dell forcing customers to pay more money to have their laptop or computers to work after purchasing brand new items
I am extremely upset with the service and product I have received from DellLess than years ago I purchased a brand new Latitude laptop with a solid state hard drive and this past week my hard drive crashedI have had the computer for less than yearsDell refuses to hear my complaint or do anything to help me without charging me for it and they will not even send me a disk to reinstall windowsI have never heard of that beforeI am extremely upset that I spent the extra money on a solid state drive only for it to crash less than years after I purchased it
I'd like to share with you my experience with my new laptop (Dell Inspiron series) that I'd purchased on April 16th through Best BuyI'm hoping you can help me resolve my situation, for I feel very distraught with my purchase and my experience with the computer's manufacturer, Dell After I'd purchased my new laptop I'd noticed a large amount of back light bleeding coming from the LCD screenI'd decided to invoke Dell's warranty to get the product repaired (for I was outside of Best Buy's day return policy) I'd called customer service and had a great experience talking with the associate who had scheduled a warranty repair (LCD replacement)I boxed up the laptop on a Monday night (5/9/16) I'd received my laptop back on Monday (5/16/16)Upon opening the box and inspecting my laptop I'd noticed several things: The black top matte finish lid was now significantly scratched up and the chassis, under the laptop was also severely scratched up The ne
I'm trying to return a laptop to Dell The thermal design of this laptop is the primary problem Being that it's a problem with the design itself it can't be fixed I've already sent the device in for service even though I knew it wouldn't remedy anything Sure enough when I got the device back it ran just as hot as it did in the first place Even the ticking sound from the fan still remained that they replaced (see below) I know that this devices hardware is going to have a much shorter life due to the constant high temperatures that it runs at Unfortunately I contacted them about weeks after their day return policy I was away on business when the laptop arrived and didn't have a chance to set it up and use it immediately About weeks in to actually using the device I recognized that it had a bad thermal problem and wasn't due to some mis-configuration The device is completely unsatisfactory and a contradiction to Dells own claims listed here [redacted]
To Whom It May Concern: I received a pamphlet advertising the President's Day sale itemsI was interested in the computer that was advertised for I made the order and everything went as plannedThe pricing details were correct on the order screen, but when it came down to the order confirmation emailIt reflected the full price for the itemI immediately called support and a young man helped me and transferred me over to order supportThe person that I was speaking with constantly said she had a hard time hearing meWhich I think she didnt have a hard time hearing me she just didnt want to help meI continued to speak and she cold transferred me to a different departmentI no longer want this order to be processed and would like a full credit Dell Purchase ID [redacted]
Ordered Dell Inspiron and they refused to allow me to download my operating system and are trying to charge me $to mail me a CD insteadSpoke with [redacted] at Dell
I was locked out of my computer and after several phone calls Dell told me I needed to purchase a Dell stick to reload my computer to its original stateHence, I would be able to use my computer if I paid them $ (plus for inoperable sticks)They would provide the support necessary to correct the password issue on my computer The 1st stick was sent and I spent over hours on the phone with Dell saying they sent a defective stickI received a new stick and spent hours and minutes on the phoneThe computer is not fixedI want a full refund and compensation for my hours and minutes of time
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
On 8/1/2016, I purchased a video game (Call of Duty Legacy Edition) with an estimated delivery date of 11/08/I paid for this purchase with a prepaid Visa debit cardI had received this debit card from AT&T for upgrading my home phone and internet serviceThe card had an expiration date of Sept and would be invalid after this dateI was out of the US when I placed the order and did not expect to return to the States until sometime after the new yearDue to Dell's policy of not shipping to PO Boxes, I had the order shipped to my nephews home and advised him of the sameWhen I am out of the country my nephew looks after my home and takes care of my personal affairsOn 11/03/2016, I received an e-mail notification from Dell that my order had been shippedWhen I returned to the States in late January, my nephew informed me the order had never arrivedI contacted Dell and was informed the the order had been returned on Novby the shipper as undeliverableAt no time
I HAD PURCHASED A COMPUTER AND HAD NOTHING BUT PROBLEMSAPPROXIMATLEY MONTHS BEFORE THE DELL WARRANY WAS UP THE SCREEN WOULD BLACK OUT AND RESTARTING WAS THE ONLY OPTION TO RESOLVETHEN THE COMPUTER WOULDN'T EVEN RESTARTDELL WAS CALLED AND THEY DETERMINDED IT NEEDED TO BE SENT IN FOR REPAIRTHAT TOOK WEEKSUPON USE THE SAME PROBLEM OCCURED LESS THE A WEEK LATERDELL WAS CONTACTED AND AFTER SEVERAL "OVER THE PHONE" REMEDIES THEY EVENTUALLY SENT OUT A TECH AND REPLACED THE MAIN BOARD.(WHEN THE COMPUTER WAS RETURNED THE PAPERWORK SAYING THE BOARD WAS REPLACED ALSO)WHEN MENTIONED TO THE COMPANY REPHE SAID THEY NEVER REPLACED THE BOARD AT THERE SHOP, ONCE AGAIN WITHIN A WEEK THE SAME ISSUESTHE TECH THAT WE TALKED TO ON THE PHONE WAS TOLD THAT THE WARRANTY WAS TO RUN OUT SOON AND HE ASSURED US THAT IF THE SAME PROBLEM RE-OCCURED THAT THEY WOULD COVER IT UNDER WARRANY UNTILL THE ISSUE WAS RESOLVEDSO NOW THE ISSUE IS HAPPENING MORE AND MORE, SEVERAL E-MAILS WERE SENT AND N
I made an authorized return to Dell for which Dell confirmed receipt on October They indicated initially indicated I would receive the refund within days of receipt by DellI was later told I would be refunded within daysWhen I called to inquire about the refund, the first person at Dell told me that it was processed, but that I would need to speak with someone on the financial sideThat person then informed me that the refund was processed and then cancelledShe indicated that she would have to open a case and send it on to a case manager and that would take an additional business daysThis return was authorized by Dell for an item that was returned to them without the box ever being opened
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours
[redacted] called from Dell Tech Svc ( [redacted] ***) with the laptop service tag, warrant information and previous order historyHe requested a $Google Play Gift card to send box for a replacement motherboard
I' m unhappy with Dell failing to keep their warranty obligation set forth in their agreement and not honoring it My laptop has gone thru numerous failures and mis-representation of what is covered and what is not When I first ordered my laptop 3/12/it was suppose to come with a NVidia GeForce GTX 965M with 2gb graphics card (GPU) but it arrived with a which is a step below than what I had ordered I called to inform Dell of the mis-configuration and was not offered a new replacement as per their warranty states if there is an issue within days they will issue another one Instead they only provide an option to give me $courtesy refund Then I continued to have issues (5/2) with the operating system and hard drive where the hard drive was failing Dell reluctantly replaced hard drive after numerous calls and begging The hard drive they replaced was also not the same as original and I suffered degradation in performance Over next few months I noticed
I am a Dell premium customerI paid for extra supportI sent my computer for a warranty repairI received an email and a number to call because the tech had a questionI got dumped into a general customer service number, and also used the chat roomThe customer service reps refused to transfer me to the US where the tech was locatedI have been told that I had to deal with a rep in another county even though the corporate office is in my own countryIf an American company refuses to speak to their customers in their own country maybe it's time to not buy AmericanI had already provided the information requested when I sent the computer for repairI will not speak to a Dell representative unless they are located in Dallas, Austin, or another office within the continental USIf Dell can't meet my expectations I will take my money elsewhere
I bought Dell 13" Inspiron series Laptop month ago (10/23/2016)After weeks, the touch screen stopped workingI contact DELL Technical Support and they want me to send it back for repairing since it is under the warrantydays after I send it back to Dell, they repair it by replacing the LCD ScreenToday 12/7/I got my laptop backI checked the touch screen and it is working fine My Complain: However, It seems the technician guy who repaired my laptop (or maybe someone else from Dell) he damaged my laptop's surface during the repairI believe that the damage caused by a screwdriver while they were trying to replace my LCD screenThis is NOT acceptableI contact Dell immediately to let them know about this damageToday (12/7/2016) Dell send me via email another service request to send my laptop back to them to repair the damage! I DO NOT TRUST DELL anymoreThey damaged my laptop when I send it days ago, They will damage it again if I will send it back to
I purchased a Dell computer in January 28, Within a few months, the hard drive crashedI called Dell Warranty who instructed me to send the computer to the repair depotThey assured me that in addition to fixing the computer they would check out the entire computer to make sure there were no further issuesShortly after this, the computer had to be sent back again to the depot to have the motherboard replaced In addition, the power supply had a problem, the battery was not working correctly and the cooling fan sounded like freight trainI asked that this issue be escalated to the next higher level since the warranty is about to expire and we have had several major issuesI explained the concern that this computer again would have problems within a few months and felt that either the computer needed to be replaced or the warranty extended out past January since there are so many issues with itHe NOT so politely informed me that no, they would not replace the computer and asked if I wanted to cancel the repairI said no, and told him I wanted the work done and if they would not replace the computer, at least extend the warranty since this computer has had several major issues within the first monthsHe said that no, they would not do that and I would have to purchase an additional warranty I expressed great concern then that given all these issues, the last one completed only about week before the warranty expired, that I would have additional issues Well guess what, not even months since the warranty expired, the computer has completely crashed and will not even start up THANKS DELL FOR THE WORST WASTE OF MY HARD EARNED MONEY
For the past days I have tried to place an order but your customer non-service is closer to prison warden behavior than to service people and PLEASE: There are a lot of GOOD US Veterans looking for a job, use them in C.Srather the aggressive foreign entities that you use now If you wonder why I still bother with your corporation, it is because I spent a lot of time fine tuning a personal machine and I do not relish starting over elsewhereBesides your manufacturing side is supposed to be good, as opposed to your CS side of the corporate entity
I purchased a new desktop computer that was under warranty. I was refused the option to return the item for repair after several attempts multiple calls and emails to resolve matter. The warranty ended as of December 6th with no resolve. I took the computer to a repair store after having the computer looked at he said I was sold a desktop box with laptop components inside. The expandable slots on the back we're un-usable fake. No slots inside. The computer was using 100% of the processor without even being used just sitting there on the counter all of the computer processor was being used leaving nothing for applications. There for useless to even use. I feel they made a fraudulent sale due to the fact all components in computer we're laptop components but sold to me as a desktop. I would have never purchased it. Not to mention this was a gift.
I bought in June a lap top and it started acting up where I had to reboot every 3-minutes, went round and round with dell finally they sent a tech with new hard drive (I did state it was cache or ram not hard drive) guess what m after tech left I was rebooting So to show I am not as unfair as Dell I just bought another and this one I want to return and get a refund
Purchased a Inspiron Series (Intel(R)) - laptop from Dell on November 28, for a Christmas present, which began using on December 24, and now two months after using the laptop on February 10, the laptop is frozen and will not work at all Dell Customer Service Representatives in India said the charge will be $for software to get the laptop to work That seems like extortion to us, to have to pay for more software to have a brand new laptop to work There is a year warranty on the hardware, but not software We are going to dispute the matter with our credit card companies, insurance company, and even contact Chicago news stations, abc, cbs, and nbc to do an investigative report on Dell forcing customers to pay more money to have their laptop or computers to work after purchasing brand new items
I am extremely upset with the service and product I have received from DellLess than years ago I purchased a brand new Latitude laptop with a solid state hard drive and this past week my hard drive crashedI have had the computer for less than yearsDell refuses to hear my complaint or do anything to help me without charging me for it and they will not even send me a disk to reinstall windowsI have never heard of that beforeI am extremely upset that I spent the extra money on a solid state drive only for it to crash less than years after I purchased it
I'd like to share with you my experience with my new laptop (Dell Inspiron series) that I'd purchased on April 16th through Best BuyI'm hoping you can help me resolve my situation, for I feel very distraught with my purchase and my experience with the computer's manufacturer, Dell After I'd purchased my new laptop I'd noticed a large amount of back light bleeding coming from the LCD screenI'd decided to invoke Dell's warranty to get the product repaired (for I was outside of Best Buy's day return policy) I'd called customer service and had a great experience talking with the associate who had scheduled a warranty repair (LCD replacement)I boxed up the laptop on a Monday night (5/9/16) I'd received my laptop back on Monday (5/16/16)Upon opening the box and inspecting my laptop I'd noticed several things: The black top matte finish lid was now significantly scratched up and the chassis, under the laptop was also severely scratched up The ne
I'm trying to return a laptop to Dell The thermal design of this laptop is the primary problem Being that it's a problem with the design itself it can't be fixed I've already sent the device in for service even though I knew it wouldn't remedy anything Sure enough when I got the device back it ran just as hot as it did in the first place Even the ticking sound from the fan still remained that they replaced (see below) I know that this devices hardware is going to have a much shorter life due to the constant high temperatures that it runs at Unfortunately I contacted them about weeks after their day return policy I was away on business when the laptop arrived and didn't have a chance to set it up and use it immediately About weeks in to actually using the device I recognized that it had a bad thermal problem and wasn't due to some mis-configuration The device is completely unsatisfactory and a contradiction to Dells own claims listed here [redacted]
To Whom It May Concern: I received a pamphlet advertising the President's Day sale itemsI was interested in the computer that was advertised for I made the order and everything went as plannedThe pricing details were correct on the order screen, but when it came down to the order confirmation emailIt reflected the full price for the itemI immediately called support and a young man helped me and transferred me over to order supportThe person that I was speaking with constantly said she had a hard time hearing meWhich I think she didnt have a hard time hearing me she just didnt want to help meI continued to speak and she cold transferred me to a different departmentI no longer want this order to be processed and would like a full credit Dell Purchase ID [redacted]
Ordered Dell Inspiron and they refused to allow me to download my operating system and are trying to charge me $to mail me a CD insteadSpoke with [redacted] at Dell
I was locked out of my computer and after several phone calls Dell told me I needed to purchase a Dell stick to reload my computer to its original stateHence, I would be able to use my computer if I paid them $ (plus for inoperable sticks)They would provide the support necessary to correct the password issue on my computer The 1st stick was sent and I spent over hours on the phone with Dell saying they sent a defective stickI received a new stick and spent hours and minutes on the phoneThe computer is not fixedI want a full refund and compensation for my hours and minutes of time
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
On 8/1/2016, I purchased a video game (Call of Duty Legacy Edition) with an estimated delivery date of 11/08/I paid for this purchase with a prepaid Visa debit cardI had received this debit card from AT&T for upgrading my home phone and internet serviceThe card had an expiration date of Sept and would be invalid after this dateI was out of the US when I placed the order and did not expect to return to the States until sometime after the new yearDue to Dell's policy of not shipping to PO Boxes, I had the order shipped to my nephews home and advised him of the sameWhen I am out of the country my nephew looks after my home and takes care of my personal affairsOn 11/03/2016, I received an e-mail notification from Dell that my order had been shippedWhen I returned to the States in late January, my nephew informed me the order had never arrivedI contacted Dell and was informed the the order had been returned on Novby the shipper as undeliverableAt no time
I HAD PURCHASED A COMPUTER AND HAD NOTHING BUT PROBLEMSAPPROXIMATLEY MONTHS BEFORE THE DELL WARRANY WAS UP THE SCREEN WOULD BLACK OUT AND RESTARTING WAS THE ONLY OPTION TO RESOLVETHEN THE COMPUTER WOULDN'T EVEN RESTARTDELL WAS CALLED AND THEY DETERMINDED IT NEEDED TO BE SENT IN FOR REPAIRTHAT TOOK WEEKSUPON USE THE SAME PROBLEM OCCURED LESS THE A WEEK LATERDELL WAS CONTACTED AND AFTER SEVERAL "OVER THE PHONE" REMEDIES THEY EVENTUALLY SENT OUT A TECH AND REPLACED THE MAIN BOARD.(WHEN THE COMPUTER WAS RETURNED THE PAPERWORK SAYING THE BOARD WAS REPLACED ALSO)WHEN MENTIONED TO THE COMPANY REPHE SAID THEY NEVER REPLACED THE BOARD AT THERE SHOP, ONCE AGAIN WITHIN A WEEK THE SAME ISSUESTHE TECH THAT WE TALKED TO ON THE PHONE WAS TOLD THAT THE WARRANTY WAS TO RUN OUT SOON AND HE ASSURED US THAT IF THE SAME PROBLEM RE-OCCURED THAT THEY WOULD COVER IT UNDER WARRANY UNTILL THE ISSUE WAS RESOLVEDSO NOW THE ISSUE IS HAPPENING MORE AND MORE, SEVERAL E-MAILS WERE SENT AND N
I made an authorized return to Dell for which Dell confirmed receipt on October They indicated initially indicated I would receive the refund within days of receipt by DellI was later told I would be refunded within daysWhen I called to inquire about the refund, the first person at Dell told me that it was processed, but that I would need to speak with someone on the financial sideThat person then informed me that the refund was processed and then cancelledShe indicated that she would have to open a case and send it on to a case manager and that would take an additional business daysThis return was authorized by Dell for an item that was returned to them without the box ever being opened
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours