The primary nature of my complaint is twofold, the first being "billing or collection issues" which I selected above followed by "customer service issues." Simply put, the billing was at first incorrect followed by poor customer service, which worsened the issue. *Of note-this was an online transaction and did not take place at a physical location. On April 15, 2016 I attempted to order a Dell XPS Laptop (order # [redacted] ) at a cost of $1796.80. Unfortunately, my bank blocked the transaction very soon after the order was placed because, it exceeded the non-pin based online transaction limit placed on my card by the bank for security reasons. Once I was made aware of this I immediately took action. First I called my bank to have the limit temporarily increased, and second I called Dell's customer support in order to have the transaction re-processed. After a lengthy wait on hold I was connected with a Dell Customer Support Associate by the name of [redacted] (***_***@Dell.com) an
If one star is too little, they no even deserve one, horrible customer service, robots only direct the calls where they want to, dell credit line does not allows you to make more than one payment in a days period, no place to complain since they do not have one
Several months ago I was called by a person claiming to be a Dell Support Technician He had detailed information about my computer which only Dell would know EXCEPT that I hadn't had that computer for some timeIt was later discovered there was a data breach in the Dell corporation and there were scammers using this information to con their way into accessing peoples computersDell has yet to notify the public that there has been a significant data breach since the type of data being reported could only have come from the Dell computer systemsAs a result I am subject to harassing phone calls daily in excess of 5-calls per dayDell Customer Support pretends to have no knowledge of this but some of the reps have admitted to "getting one-two calls per day for the past three weeks" on this issue
I ordered a Sony camera on 11/23/My Dell finance account was charged for $on 11/28/ As of today, I still have not received the itemOn Dell it shows its been shipped but the tracking info shows only shipping label createdDell continues to delay either refund or replacement of the item while my credit account has been chargedThis is US GAAP violation, FTC FCBA violation and could possibly be SEC violationSince Dell is charging customer prior to shippingI would like for Dell to send a replacement asap or refund full amount
My service tag is [redacted] my order number is .My wireless keyboard is bad and they sent me a regular keyboard not a wirelessthey say my wireless is not covered because it was not part of the original orderIt you look at my original order you will see the monitor order # [redacted] open that order and you will see the wireless keyboard.I have the year complete care and it says keyboard is covered.When the computer came the keyboard did not have a dongle and I called service and they sent me another wireless keyboard and the Tech are saying I purchased it after the saleI have purchased dells and presently own threeI would like to have someone contact me I need a new key boardthey say because I didn't purchase it with the computer it is not covered by complete careI did purchase it with the original order.because different parts may ship separately you may have several order numbers they think I bought it after the sale
Our firm purchased a Dell Inspiron laptop months ago We have experienced nothing but difficulty with this machine as well as Dell policies Parts of the laptop device have failed It took over hours with Dell customer service to acknowledge / confirm the failure Now the year warranty policy is to send the computer back for repairs that would take 10-business days rendering a workstation down for that time Special permission was requested to have the part shipped to us, but we take all responsibility for the repair The best solution is for Dell to ship a new computer and for us to resend the existing computer back to avoid loss of a workstation Overall, the quality of Dell Laptops have seriously declined and their customer service has also declined It appears evident that there "warranty" policy is purposely written to dissuade customers from having defective products fixed in a reasonable and responsible time I will never recommend a Dell produ
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
I purchased a refurbished laptopWithin one month I had issues with the touchscreen intermittentlyI was instructed to perform updates and troubleshootingThe issue was then less frequentA few weeks later my computer died in the middle of using itI was told it had to be sent for repairsThis process took nearly three weeksThe technician broke the AC port, a backordered part rich resulted in further delaysI was told return shipping would be expeditedIt was notI finally received it, only to have to perform many updates, including updating the BIOS, which is a listed reason for the motherboard failureI now have intermittent keyboard issues, possibly resolved by another driver issue, they installed the wrong oneIn addition the sd cards reader is deadI was told my only option is to return it for repairs againI can't be without my laptop as it is for workI also do not trust that it will actually be repairedA refurbished unit should have been repaired before being
on March 29th Dell online store e-mailed me about discounts on their website stating that I can get a dell Inspiron laptop 14'' for $after hours trying to buy it online the website was acting crazy I was not able to place an order .So I decided to call customer service while I can see the price $and the customer service rep could too they said that it was a mistake that it was still on the website because it was not the actual price .After wasting my time and energy they said there were nothing they could do it was a mistake which was so disappointing coming from a big company like dell
Dell technical support damaged my computer when I sent it to them to fix an issue with the ac power cordI am not sure what they did but my computer is not working, keeps frezzingGoogle chrome is not responding and is extremely slowMy computer system was working fine before I sent it to them They refused to send me a new computer as a replacementI called several times to technical support and they cannot fix the issue, they even sent a technician to my house and they cannot fix the issueThey want to restore my computer to fabric settings and weren't able to do it At the moment I do not have a functional computer that I need it for work and schoolI spent so many hours with them over the phone and they cannot fix itPlease I need a.functional computer Asap Please help me!
Service Tag : 59PKYD dell Case Number : [redacted] filed Revdex.com complaint about original purchase late last yearafter requesting a complete refund I agreed to one last try (after many repair attempts) replacement unit sent out was failed right out of the box sound failurea second replacement unit was sent arrived November last yearit also had issues right out of the box and was repaired by dell techs over the phoneover the next several months there have been several more repair attempts reinstalling operating system updating drivers all with the same repeat failuresevery time I call in I have to install drivers and reinstall operating system and every time the issue returnsevery time the computer is in usable while I am waiting for repairs Last time I agreed to repairs I notified dell this would be the last timeAgain they repaired it and again the issue was NOT RESOLVED AT THE MOMENT OF REPAIR Please some how attach the notes form my prior Revdex.com complaint as I do not kn
Dear Revdex.com, I placed an order (order #Order Number: [redacted] ) on dell.com for a total of $1,for an alienware laptopDell shipped the laptop on 11/14/but later recalled the shipment (fedex tracking # [redacted] )It has been over a month since the recallDell neither reshipped the item nor refunded my purchaseI tried to communicate with dell but their customer service representatives are totally incompetentI am filing a complaint here asking dell to refund my payment Sincerely, [redacted] ***
WORST SERVICE EVERStop outsourcing to Indians! Multiple cancelled ordersRequests to have personal information emailed to them such as copies of passports and drivers license which sounds extremely fishyThey are extremely rude and frequently hang up on you when you are trying to talk to themI will never buy another Dell product ever again
I purchased a brand new Dell Inspiron Desktop on December 2, 2017 from Best Buy. I began having problems with the USB-C port immediately. Rather than assuming it was the PC I tried several devices and cables, none of which worked. I called Dell to get a resolution. Despite being well within the warranty period, no one at Dell could locate my computer using the service tag # [redacted] or express service code of [redacted] . After an hour I finally asked to be transferred to the US and spoke with Joshua M [redacted] . After emailing him a photo of the back of the PC showing both the service code and express tag number AND my receipt, he placed me on hold. When he returned he told me I needed to go customer care. I told him I'd BEEN THERE TWICE and they couldn't do anything. How is it possible that Dell can not even identify there own products? Even worse, as I was explaining this to him, he transferred me anyway IN THE MIDDLE OF A SENTENCE! This was beyond rude and I was not going to
I had a horrible time ordering a high end workstation. First, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video card. Second, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operational. Third, Dell did not include a backup DVD of Windows 7 and all of the software included with the computer at the time of purchase; I needed to install the OS onto a
I bought Dell Laptop and there was a 'reward points' offerHowever I never received these rewards and when I tried to contact customer service I was transferred from one person to another three times and the fourth person just hang up on meNone of the representatives was able to understand the issue and help meSame outcome from 'chats'Nobody knows anything about these rewardsIt sims lake advertisement to meOne of Q&A on Dell's website says that you will receive the rewards within 10-days from invoiceIt is days already and nothing happenedIf I want to return the computer just out of principle they will charge me 15% for restockingIt is not fairNo one returns any calls and do not follow up on the e-mails sent to customer service from dell.com 'contact us'
[redacted] . Dell did respond to this complaint with more tech help and I had to send the computer in again for repair on 11/21/2016. The repair they did was to put in a new operating system, a repair that had previously been tried 4 times with no good result. A week after its return, the computer was again not working!! On 12/16/2016 I sent e-mails to two separate tech people who had been on this case and neither of them replied. Dell's warranty says repair and replacement for 1 year. They did the repair but refused the replacement. I have been without a usable computer for a long time and I have bought another . I am out the original cost of $569 minus $100 for Office Home edition which seems to be transferable to my new computer.
I have purchased a TV with Dell and it has been by far the worst experience I have had buying any electronics in my lifeI purchased a TV that arrived crackedTrying to return it took about hours of my timeI had speak with different people at Dell on top of the many times that I was hung up onEvery person has a different story and no one actually knows how to handle a return/replacement in the correct wayThe trucking company that they used had horrible customer service as wellI also tried to price match a monitor according to the Dell policy written on their websiteAt the time that I placed the order, the monitor was in stock on BHphoto and was in line with all of Dell's policiesThe order seemed to have been processed and I had an estimated delivery dateMonitor never showed up, nor did anyone at Dell contact me to tell me it had been cancelledI had to call times - again hung up on timesSpoke with several different peopleSome told me the order was being processed, one told me it was coming tomorrow, and another said I had no orderThere is a terrible lack of knowledge within all departments and all they try to do is transfer you over and over and over again until you cannot handle it anymoreI will never ever be purchasing anything from Dell againYou cannot even understand any of the representatives on the phone as none are obviously from this country
Purchased computer in July from office depot, I have had repeated problems with it now it want boot upI am a college student and I have a test due not just any test I am in nurse practitioner schoolI want my computer replaced with a new one because this one is obviously faulty or not newIf the items you sold do not properly work it should be replaced!!!
Dell.com reps in India provide the worst customer service everNever ever shop through dell.com I returned an item over month and a half ago and never received the credit backDell took my money and never returnedIt's illegalI want my money back ASAP along with other incentivesDell says they processed the refund over a month ago but I never received it Order Date: 8/11/ Order Number: [redacted] Shipping Method: Day Delivery Cr: [redacted]
The primary nature of my complaint is twofold, the first being "billing or collection issues" which I selected above followed by "customer service issues." Simply put, the billing was at first incorrect followed by poor customer service, which worsened the issue. *Of note-this was an online transaction and did not take place at a physical location. On April 15, 2016 I attempted to order a Dell XPS Laptop (order # [redacted] ) at a cost of $1796.80. Unfortunately, my bank blocked the transaction very soon after the order was placed because, it exceeded the non-pin based online transaction limit placed on my card by the bank for security reasons. Once I was made aware of this I immediately took action. First I called my bank to have the limit temporarily increased, and second I called Dell's customer support in order to have the transaction re-processed. After a lengthy wait on hold I was connected with a Dell Customer Support Associate by the name of [redacted] (***_***@Dell.com) an
If one star is too little, they no even deserve one, horrible customer service, robots only direct the calls where they want to, dell credit line does not allows you to make more than one payment in a days period, no place to complain since they do not have one
Several months ago I was called by a person claiming to be a Dell Support Technician He had detailed information about my computer which only Dell would know EXCEPT that I hadn't had that computer for some timeIt was later discovered there was a data breach in the Dell corporation and there were scammers using this information to con their way into accessing peoples computersDell has yet to notify the public that there has been a significant data breach since the type of data being reported could only have come from the Dell computer systemsAs a result I am subject to harassing phone calls daily in excess of 5-calls per dayDell Customer Support pretends to have no knowledge of this but some of the reps have admitted to "getting one-two calls per day for the past three weeks" on this issue
I ordered a Sony camera on 11/23/My Dell finance account was charged for $on 11/28/ As of today, I still have not received the itemOn Dell it shows its been shipped but the tracking info shows only shipping label createdDell continues to delay either refund or replacement of the item while my credit account has been chargedThis is US GAAP violation, FTC FCBA violation and could possibly be SEC violationSince Dell is charging customer prior to shippingI would like for Dell to send a replacement asap or refund full amount
My service tag is [redacted] my order number is .My wireless keyboard is bad and they sent me a regular keyboard not a wirelessthey say my wireless is not covered because it was not part of the original orderIt you look at my original order you will see the monitor order # [redacted] open that order and you will see the wireless keyboard.I have the year complete care and it says keyboard is covered.When the computer came the keyboard did not have a dongle and I called service and they sent me another wireless keyboard and the Tech are saying I purchased it after the saleI have purchased dells and presently own threeI would like to have someone contact me I need a new key boardthey say because I didn't purchase it with the computer it is not covered by complete careI did purchase it with the original order.because different parts may ship separately you may have several order numbers they think I bought it after the sale
Our firm purchased a Dell Inspiron laptop months ago We have experienced nothing but difficulty with this machine as well as Dell policies Parts of the laptop device have failed It took over hours with Dell customer service to acknowledge / confirm the failure Now the year warranty policy is to send the computer back for repairs that would take 10-business days rendering a workstation down for that time Special permission was requested to have the part shipped to us, but we take all responsibility for the repair The best solution is for Dell to ship a new computer and for us to resend the existing computer back to avoid loss of a workstation Overall, the quality of Dell Laptops have seriously declined and their customer service has also declined It appears evident that there "warranty" policy is purposely written to dissuade customers from having defective products fixed in a reasonable and responsible time I will never recommend a Dell produ
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
I purchased a refurbished laptopWithin one month I had issues with the touchscreen intermittentlyI was instructed to perform updates and troubleshootingThe issue was then less frequentA few weeks later my computer died in the middle of using itI was told it had to be sent for repairsThis process took nearly three weeksThe technician broke the AC port, a backordered part rich resulted in further delaysI was told return shipping would be expeditedIt was notI finally received it, only to have to perform many updates, including updating the BIOS, which is a listed reason for the motherboard failureI now have intermittent keyboard issues, possibly resolved by another driver issue, they installed the wrong oneIn addition the sd cards reader is deadI was told my only option is to return it for repairs againI can't be without my laptop as it is for workI also do not trust that it will actually be repairedA refurbished unit should have been repaired before being
on March 29th Dell online store e-mailed me about discounts on their website stating that I can get a dell Inspiron laptop 14'' for $after hours trying to buy it online the website was acting crazy I was not able to place an order .So I decided to call customer service while I can see the price $and the customer service rep could too they said that it was a mistake that it was still on the website because it was not the actual price .After wasting my time and energy they said there were nothing they could do it was a mistake which was so disappointing coming from a big company like dell
Dell technical support damaged my computer when I sent it to them to fix an issue with the ac power cordI am not sure what they did but my computer is not working, keeps frezzingGoogle chrome is not responding and is extremely slowMy computer system was working fine before I sent it to them They refused to send me a new computer as a replacementI called several times to technical support and they cannot fix the issue, they even sent a technician to my house and they cannot fix the issueThey want to restore my computer to fabric settings and weren't able to do it At the moment I do not have a functional computer that I need it for work and schoolI spent so many hours with them over the phone and they cannot fix itPlease I need a.functional computer Asap Please help me!
Service Tag : 59PKYD dell Case Number : [redacted] filed Revdex.com complaint about original purchase late last yearafter requesting a complete refund I agreed to one last try (after many repair attempts) replacement unit sent out was failed right out of the box sound failurea second replacement unit was sent arrived November last yearit also had issues right out of the box and was repaired by dell techs over the phoneover the next several months there have been several more repair attempts reinstalling operating system updating drivers all with the same repeat failuresevery time I call in I have to install drivers and reinstall operating system and every time the issue returnsevery time the computer is in usable while I am waiting for repairs Last time I agreed to repairs I notified dell this would be the last timeAgain they repaired it and again the issue was NOT RESOLVED AT THE MOMENT OF REPAIR Please some how attach the notes form my prior Revdex.com complaint as I do not kn
Dear Revdex.com, I placed an order (order #Order Number: [redacted] ) on dell.com for a total of $1,for an alienware laptopDell shipped the laptop on 11/14/but later recalled the shipment (fedex tracking # [redacted] )It has been over a month since the recallDell neither reshipped the item nor refunded my purchaseI tried to communicate with dell but their customer service representatives are totally incompetentI am filing a complaint here asking dell to refund my payment Sincerely, [redacted] ***
WORST SERVICE EVERStop outsourcing to Indians! Multiple cancelled ordersRequests to have personal information emailed to them such as copies of passports and drivers license which sounds extremely fishyThey are extremely rude and frequently hang up on you when you are trying to talk to themI will never buy another Dell product ever again
I purchased a brand new Dell Inspiron Desktop on December 2, 2017 from Best Buy. I began having problems with the USB-C port immediately. Rather than assuming it was the PC I tried several devices and cables, none of which worked. I called Dell to get a resolution. Despite being well within the warranty period, no one at Dell could locate my computer using the service tag # [redacted] or express service code of [redacted] . After an hour I finally asked to be transferred to the US and spoke with Joshua M [redacted] . After emailing him a photo of the back of the PC showing both the service code and express tag number AND my receipt, he placed me on hold. When he returned he told me I needed to go customer care. I told him I'd BEEN THERE TWICE and they couldn't do anything. How is it possible that Dell can not even identify there own products? Even worse, as I was explaining this to him, he transferred me anyway IN THE MIDDLE OF A SENTENCE! This was beyond rude and I was not going to
I had a horrible time ordering a high end workstation. First, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video card. Second, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operational. Third, Dell did not include a backup DVD of Windows 7 and all of the software included with the computer at the time of purchase; I needed to install the OS onto a
I bought Dell Laptop and there was a 'reward points' offerHowever I never received these rewards and when I tried to contact customer service I was transferred from one person to another three times and the fourth person just hang up on meNone of the representatives was able to understand the issue and help meSame outcome from 'chats'Nobody knows anything about these rewardsIt sims lake advertisement to meOne of Q&A on Dell's website says that you will receive the rewards within 10-days from invoiceIt is days already and nothing happenedIf I want to return the computer just out of principle they will charge me 15% for restockingIt is not fairNo one returns any calls and do not follow up on the e-mails sent to customer service from dell.com 'contact us'
[redacted] . Dell did respond to this complaint with more tech help and I had to send the computer in again for repair on 11/21/2016. The repair they did was to put in a new operating system, a repair that had previously been tried 4 times with no good result. A week after its return, the computer was again not working!! On 12/16/2016 I sent e-mails to two separate tech people who had been on this case and neither of them replied. Dell's warranty says repair and replacement for 1 year. They did the repair but refused the replacement. I have been without a usable computer for a long time and I have bought another . I am out the original cost of $569 minus $100 for Office Home edition which seems to be transferable to my new computer.
I have purchased a TV with Dell and it has been by far the worst experience I have had buying any electronics in my lifeI purchased a TV that arrived crackedTrying to return it took about hours of my timeI had speak with different people at Dell on top of the many times that I was hung up onEvery person has a different story and no one actually knows how to handle a return/replacement in the correct wayThe trucking company that they used had horrible customer service as wellI also tried to price match a monitor according to the Dell policy written on their websiteAt the time that I placed the order, the monitor was in stock on BHphoto and was in line with all of Dell's policiesThe order seemed to have been processed and I had an estimated delivery dateMonitor never showed up, nor did anyone at Dell contact me to tell me it had been cancelledI had to call times - again hung up on timesSpoke with several different peopleSome told me the order was being processed, one told me it was coming tomorrow, and another said I had no orderThere is a terrible lack of knowledge within all departments and all they try to do is transfer you over and over and over again until you cannot handle it anymoreI will never ever be purchasing anything from Dell againYou cannot even understand any of the representatives on the phone as none are obviously from this country
Purchased computer in July from office depot, I have had repeated problems with it now it want boot upI am a college student and I have a test due not just any test I am in nurse practitioner schoolI want my computer replaced with a new one because this one is obviously faulty or not newIf the items you sold do not properly work it should be replaced!!!
Dell.com reps in India provide the worst customer service everNever ever shop through dell.com I returned an item over month and a half ago and never received the credit backDell took my money and never returnedIt's illegalI want my money back ASAP along with other incentivesDell says they processed the refund over a month ago but I never received it Order Date: 8/11/ Order Number: [redacted] Shipping Method: Day Delivery C
r: [redacted]