On August 13, I called to find a replacement screen for my Dell XPS Ultrabook (non-touch) that I had purchased in May I was told they no longer kept the part in stock, that it would have to come from another computer and the price would be $and I would have it by August 19, I was pressured by the sales associate into using my Dell Preferred Account, which I finally agreed to On August 20, I received an email from my Dell Preferred Account for my payment due, which I made on that date On August 23, I called asking where my order was I was told it had been placed on hold by hold by the Dell Preferred Account I explained that I had made a payment and that there had been enough credit to have covered this purchase I was told that the payment was okay now, and that it was in production I asked if I could change my shipping to overnight and was transferred to the Order Modification Department The woman I spoke with told me that it was
I purchased software for my computer through Dell back in 2012. The software came pre-installed on the computer and no product key or software was given to me. Recently my hard drive failed and I need to have the product key to download the software from the Microsoft website. When I first spoke to Dell, they told me that I needed to purchase a new subscription of Microsoft Office. When I went to do that at [redacted] , the rep there told me that as long as I was downloading it on the same computer, I didn't need to purchase another copy since I already bought it from Dell. When I spoke to Microsoft, they told me the same exact thing. I bought this through Dell and they should provide me with the product key to download this. I spoke to another tech person at Dell and was told no, I need to buy it again. I asked to speak to supervisor who then told me I didn't need to buy it but that Dell had sent me the product key and that I activated it when I received the computer. So I called
I have been trying to reach customer service to purchase new computers but cannot get anyone to helpthe reps keep putting me back in the system for another agent and today it has happened for the last minutesI called yesterday and the same thing has happened and the beginning of the week they were supposed to email the info and that still has not happenedI asked to talk to a manager and they will not let me they just keep transferring me to another teller and you can hear them in the background laughing about it
I had purchased a defective product from DELL Pixels were dead on the monitor ( [redacted] ) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie
Last complaint # [redacted] that was closed for some reason. Same problem again today for the second time sense it was returned to me. Computer screen went black, unable to turn it off without taking the back panel off, disconnecting the battery, pulling the memory, shorting out the two brass dots under the memory then putting it all back together again as I was instructed to do by one of their techs. Buy our computers and repair them yourself is a bad way to do business. It finally was sent to their repair shop after weeks of aggravation and that is apparently what they did there and sent it back to me stating it was a loose wire. The laptop hasn't left my desk or moved, so the loose wire story wasn't true. They contacted me twice to buy extra insurance instead of replacing the computer or returning my money. I feel their stringing me along until the one year of free repairs is up.
Somehow when I placed my order for PS4, your system generated two separate orders for the ***e item so I was sent two & charged for twoI only accepted one item, the other one was returned to sender, I didn't even accept the package from Fedex so I don't think it's at all acceptable I'm having to do all of this for someone I never even received All I want is a credit for the secondary item that was sent which you show has already returned to you & I don't have! & I want my current amount due for the 7th adjusted to the correct amount of $which is what I was told it would be monthly without the error on Dell's part I initially informed them of their error on 02/08/via email then again on 02/10/2016, I got an email response saying a case had been opened & I would be receiving a call, which never happened Spoke with [redacted] on 02/12, said he had submitted the case to have the credit applied & it would be done within days! He advised me he wou
Summary: 11/- Received $rewards credit from Dell for registering new product on 11/ 11/- Made purchase of RAM from Dell website, item# AQty:@ Used $rewards and paid remainder via debit card 11/- Noticed price decrease on RAM from to Order had not shipped yet Called Dell resolution team (Service request [redacted] ) to request $credit for price difference Dell agent [redacted] refusedOnly willing to refund $ I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost 11/- Received email from [redacted] saying that he failed to cancel my order in time, and it was shipped He requested a stop shipment from *** I replied asking him why he would do that instead of just giving me the $dollar refund He did not respond Charge appears on my Wells Fargo account 12/- Contact Dell via email with everything that has happenedAutoreply promises resolution within business
I purchased two Inspiron convertibles for my children, as starter computers Both computers were advertised as Windows compatible Both became unusable after upgrading to the free Windows Upgrade roll-out I now had two $paper weights, as my children would not use them due to glitching and poor performance They could not even stream YouTube without locking up I called Dell and asked if I could return them towards an upgrade, but they insisted that it was a software problem and not a hardware issue Even though Dell is the system integrator building the hardware and installing the operating system (software), they will proclaim that they are not responsible for software issues and direct you to Microsoft They claimed that they only marked the laptops as Windows compatible because Microsoft required them to do so and that they were not responsible if the machines did not have enough memory and storage to upgrade to Win The Dell representatives were rude, argumentative, combative, and demeaning on the phone They proclaim to only be responsible for the hardware portion of the PC So, they don't support the integrated end product that they sell I guess the message is to buy from a company store that builds hardware and software and supports both
Do NOT buy a dellIt is not worth the hassle of dealing with customer and technical supportWithin days my lap top started randomly shutting offI spent hours with tech support trying to fix it over the phoneThen I sent it in using the shipping label they provided and they lost my laptop at the service depotI have spent at least hours trying to get an answer on where my lap top is and when I can expect it backIt is unbelievable! And they will not refund me or send me a new lap top but continue to demand I wait for them to locate itIt has been weeks and they still cannot find my laptop or give me a new laptopI am a college student and have to borrow friends lap tops to do work which is unacceptablePlease save yourself the hassle and do NOT buy dell!!
I placed an order with Dell for Inspiron laptops and my bank wired transfer the funds to a Dell bank account for delivery of of the laptopsHowever, several days have gone by and the salesman dodges my calls and the so-called care team has been a nightmare to deal withThe computers were purchased with FEMA funds for relief services thru a nonprofit organization assisting post-hurricane Maria victims and we need to contact Dell folks in Austin who can give us straight answers to our questionsIt has been frustrating dealing with the outsourced folks who seem to be giving us a run around and we feel we have been scammed and we want to contact the right people at Dell who can help us sort out what happened
Dell Command update prompted my system for a BIOS update, upon searching their site to update gradually to the newest bios update (*updated to A08) My system halted and crashed Upon calling Dell customer support and speaking with [redacted] in India - he refused to assist in fixing my computer This was an issue that Dell created with the BIOS update
I have a Dell laptop I purchased new with an extended warrantyI have had a chronic issue since I've owned it and no one in the technical dept has been able to fix it I have excercised my warranty rights and still no one has been able to fix it and made matters worse The technical dept is located in India and is negligent and incapable of following through I called and emailed repeatedly and no one responded back for weeksThe key issue is that my Extended Warranty expires December 14, Dell has used my time, energy and confidence and ignored my correspondence for weeksNow the time frame for my extended warranty is coming to a close and Dell had no sense of urgency nor did they provide me with the prescibed serviceI am demanding a replacement unit now
During an online chat with a Dell representative, I was described a certain laptop. The link he provided for me to purchase, however, was for a significantly lower quality laptop. I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee. We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord. During the service call, I complained to the technician that the computer was slow and often locked up while I was using it. He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues. I was shocked. That was NOT what I thought I had purchased. I have taken this issue to Dell and they contend that I had 30 days to apply for a refund, and since we are more than 30 days out, I cannot get any monetary relief. I feel like I was lied to -- classic bait and switch. N
I purchased a new Dell laptop from their website and it just arrived The AC adapter does not fit in to the jack I called warranty support and they did not have the service tag number or any of my informationI was transferred to three different departments and was told that my information was not in the system and to call back later I have spent hundreds of dollars and have a defective product with no apparent way to get it resolved
The hard drive on my laptop has been replaced twice Once I replaced the drive, the touch pad on my laptop was determined faulty When I contacted Dell they insisted that I did not return the second drive because they can’t find it Now they are saying that they will not honor the warranty I extended the warranty for months When it was determined that the touch pad was faulty the customer service representative said at first that it wasn’t covered She called back and then said that they couldn’t find the faulty drive could not be found and that it needs to be in order to honor the warranty I don’t know what to bc I sent the drive back three weeks ago I bought a warranty and they will not fix the touch pad and the cursor jumps out of the fields making the laptop unusable Something is arye because while I had the drive the diagnostic options on [redacted] could not be used I went to [redacted] to diagnose the HD first When the touchpad went bad after the new drive was in
I placed an order (order #: [redacted] ) on dell outlet website for a "new" xps 2-in-laptop It was listed as new so I was assuming it is new However, when I received my item it was not packed like what I would expect for new laptopTherefore, I sent an email to CSR to tell me the condition of my laptopI was told it was certified refurbishedI confirmed this again by chatting with a CSR I don't understand how this can happen as it was listed as new, and this is the second order I have encountered the same problem I it a practice that Dell lists a new item but ship out a refurbished one?
Hi, I bought my alienware computer through the dell / alienware website Every since I had this laptop I have had issues with the customer service, support and even getting the item on time I bought and paid for the laptop on Feb 21st I did not receive my laptop until March days after they received payment I also paid an extra for escalated shippingI had to contact them times to figure out what the delay was They stated that a part was on back order They did not refund me the extra delivery fee since they still did faster shipping and they didn't compensate me for the delay even though they were profiting off the funds I used to get the computerI didn't even get an apologize until I contacted them the second time Shortly after receiving my laptop on March 27th or 28th, the system went through and that is when the first issue happenedThe sound went out I called support and spent about an hour on the phone and they said there was nothing they
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
I purchased a new Dell laptop on May 29, On December 1, 2018, I noticed that the computer, when plugged in, gave the message "plugged in, not charging." Upon calling Dell customer support, I was told that the DC power port was somehow damaged, and that the warranty did not cover wear and tear My computer almost never leaves my desk, and it stays plugged in 99% of the timeThere has been no damaged to the machine, and there is no visible damage to the port or the plug Upon reviewing my BIOS error log, I noticed that an error message stating a power problem began being logged less than a month after the original purchase date Dell claims that this error was in response to a non-OEM charger being usedThe only charger I've ever had that actually fits the computer is the one which was provided with the computer In short, I have logged error messages supporting a claim of a manufacturing defect in my still-under-warranty Dell computer, and Dell will not honor their o
On August 13, I called to find a replacement screen for my Dell XPS Ultrabook (non-touch) that I had purchased in May I was told they no longer kept the part in stock, that it would have to come from another computer and the price would be $and I would have it by August 19, I was pressured by the sales associate into using my Dell Preferred Account, which I finally agreed to On August 20, I received an email from my Dell Preferred Account for my payment due, which I made on that date On August 23, I called asking where my order was I was told it had been placed on hold by hold by the Dell Preferred Account I explained that I had made a payment and that there had been enough credit to have covered this purchase I was told that the payment was okay now, and that it was in production I asked if I could change my shipping to overnight and was transferred to the Order Modification Department The woman I spoke with told me that it was
I purchased software for my computer through Dell back in 2012. The software came pre-installed on the computer and no product key or software was given to me. Recently my hard drive failed and I need to have the product key to download the software from the Microsoft website. When I first spoke to Dell, they told me that I needed to purchase a new subscription of Microsoft Office. When I went to do that at [redacted] , the rep there told me that as long as I was downloading it on the same computer, I didn't need to purchase another copy since I already bought it from Dell. When I spoke to Microsoft, they told me the same exact thing. I bought this through Dell and they should provide me with the product key to download this. I spoke to another tech person at Dell and was told no, I need to buy it again. I asked to speak to supervisor who then told me I didn't need to buy it but that Dell had sent me the product key and that I activated it when I received the computer. So I called
I have been trying to reach customer service to purchase new computers but cannot get anyone to helpthe reps keep putting me back in the system for another agent and today it has happened for the last minutesI called yesterday and the same thing has happened and the beginning of the week they were supposed to email the info and that still has not happenedI asked to talk to a manager and they will not let me they just keep transferring me to another teller and you can hear them in the background laughing about it
I had purchased a defective product from DELL Pixels were dead on the monitor ( [redacted] ) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie
Last complaint # [redacted] that was closed for some reason. Same problem again today for the second time sense it was returned to me. Computer screen went black, unable to turn it off without taking the back panel off, disconnecting the battery, pulling the memory, shorting out the two brass dots under the memory then putting it all back together again as I was instructed to do by one of their techs. Buy our computers and repair them yourself is a bad way to do business. It finally was sent to their repair shop after weeks of aggravation and that is apparently what they did there and sent it back to me stating it was a loose wire. The laptop hasn't left my desk or moved, so the loose wire story wasn't true. They contacted me twice to buy extra insurance instead of replacing the computer or returning my money. I feel their stringing me along until the one year of free repairs is up.
Somehow when I placed my order for PS4, your system generated two separate orders for the ***e item so I was sent two & charged for twoI only accepted one item, the other one was returned to sender, I didn't even accept the package from Fedex so I don't think it's at all acceptable I'm having to do all of this for someone I never even received All I want is a credit for the secondary item that was sent which you show has already returned to you & I don't have! & I want my current amount due for the 7th adjusted to the correct amount of $which is what I was told it would be monthly without the error on Dell's part I initially informed them of their error on 02/08/via email then again on 02/10/2016, I got an email response saying a case had been opened & I would be receiving a call, which never happened Spoke with [redacted] on 02/12, said he had submitted the case to have the credit applied & it would be done within days! He advised me he wou
I bought a PSPro at Dell literally hours ago for $ and can't get anyone to do a pricematch to [redacted] which is selling it for $
Summary: 11/- Received $rewards credit from Dell for registering new product on 11/ 11/- Made purchase of RAM from Dell website, item# AQty:@ Used $rewards and paid remainder via debit card 11/- Noticed price decrease on RAM from to Order had not shipped yet Called Dell resolution team (Service request [redacted] ) to request $credit for price difference Dell agent [redacted] refusedOnly willing to refund $ I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost 11/- Received email from [redacted] saying that he failed to cancel my order in time, and it was shipped He requested a stop shipment from *** I replied asking him why he would do that instead of just giving me the $dollar refund He did not respond Charge appears on my Wells Fargo account 12/- Contact Dell via email with everything that has happenedAutoreply promises resolution within business
I purchased two Inspiron convertibles for my children, as starter computers Both computers were advertised as Windows compatible Both became unusable after upgrading to the free Windows Upgrade roll-out I now had two $paper weights, as my children would not use them due to glitching and poor performance They could not even stream YouTube without locking up I called Dell and asked if I could return them towards an upgrade, but they insisted that it was a software problem and not a hardware issue Even though Dell is the system integrator building the hardware and installing the operating system (software), they will proclaim that they are not responsible for software issues and direct you to Microsoft They claimed that they only marked the laptops as Windows compatible because Microsoft required them to do so and that they were not responsible if the machines did not have enough memory and storage to upgrade to Win The Dell representatives were rude, argumentative, combative, and demeaning on the phone They proclaim to only be responsible for the hardware portion of the PC So, they don't support the integrated end product that they sell I guess the message is to buy from a company store that builds hardware and software and supports both
Do NOT buy a dellIt is not worth the hassle of dealing with customer and technical supportWithin days my lap top started randomly shutting offI spent hours with tech support trying to fix it over the phoneThen I sent it in using the shipping label they provided and they lost my laptop at the service depotI have spent at least hours trying to get an answer on where my lap top is and when I can expect it backIt is unbelievable! And they will not refund me or send me a new lap top but continue to demand I wait for them to locate itIt has been weeks and they still cannot find my laptop or give me a new laptopI am a college student and have to borrow friends lap tops to do work which is unacceptablePlease save yourself the hassle and do NOT buy dell!!
I placed an order with Dell for Inspiron laptops and my bank wired transfer the funds to a Dell bank account for delivery of of the laptopsHowever, several days have gone by and the salesman dodges my calls and the so-called care team has been a nightmare to deal withThe computers were purchased with FEMA funds for relief services thru a nonprofit organization assisting post-hurricane Maria victims and we need to contact Dell folks in Austin who can give us straight answers to our questionsIt has been frustrating dealing with the outsourced folks who seem to be giving us a run around and we feel we have been scammed and we want to contact the right people at Dell who can help us sort out what happened
Dell Command update prompted my system for a BIOS update, upon searching their site to update gradually to the newest bios update (*updated to A08) My system halted and crashed Upon calling Dell customer support and speaking with [redacted] in India - he refused to assist in fixing my computer This was an issue that Dell created with the BIOS update
I have a Dell laptop I purchased new with an extended warrantyI have had a chronic issue since I've owned it and no one in the technical dept has been able to fix it I have excercised my warranty rights and still no one has been able to fix it and made matters worse The technical dept is located in India and is negligent and incapable of following through I called and emailed repeatedly and no one responded back for weeksThe key issue is that my Extended Warranty expires December 14, Dell has used my time, energy and confidence and ignored my correspondence for weeksNow the time frame for my extended warranty is coming to a close and Dell had no sense of urgency nor did they provide me with the prescibed serviceI am demanding a replacement unit now
During an online chat with a Dell representative, I was described a certain laptop. The link he provided for me to purchase, however, was for a significantly lower quality laptop. I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee. We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord. During the service call, I complained to the technician that the computer was slow and often locked up while I was using it. He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues. I was shocked. That was NOT what I thought I had purchased. I have taken this issue to Dell and they contend that I had 30 days to apply for a refund, and since we are more than 30 days out, I cannot get any monetary relief. I feel like I was lied to -- classic bait and switch. N
I purchased a new Dell laptop from their website and it just arrived The AC adapter does not fit in to the jack I called warranty support and they did not have the service tag number or any of my informationI was transferred to three different departments and was told that my information was not in the system and to call back later I have spent hundreds of dollars and have a defective product with no apparent way to get it resolved
The hard drive on my laptop has been replaced twice Once I replaced the drive, the touch pad on my laptop was determined faulty When I contacted Dell they insisted that I did not return the second drive because they can’t find it Now they are saying that they will not honor the warranty I extended the warranty for months When it was determined that the touch pad was faulty the customer service representative said at first that it wasn’t covered She called back and then said that they couldn’t find the faulty drive could not be found and that it needs to be in order to honor the warranty I don’t know what to bc I sent the drive back three weeks ago I bought a warranty and they will not fix the touch pad and the cursor jumps out of the fields making the laptop unusable Something is arye because while I had the drive the diagnostic options on [redacted] could not be used I went to [redacted] to diagnose the HD first When the touchpad went bad after the new drive was in
I placed an order (order #: [redacted] ) on dell outlet website for a "new" xps 2-in-laptop It was listed as new so I was assuming it is new However, when I received my item it was not packed like what I would expect for new laptopTherefore, I sent an email to CSR to tell me the condition of my laptopI was told it was certified refurbishedI confirmed this again by chatting with a CSR I don't understand how this can happen as it was listed as new, and this is the second order I have encountered the same problem I it a practice that Dell lists a new item but ship out a refurbished one?
Hi, I bought my alienware computer through the dell / alienware website Every since I had this laptop I have had issues with the customer service, support and even getting the item on time I bought and paid for the laptop on Feb 21st I did not receive my laptop until March days after they received payment I also paid an extra for escalated shippingI had to contact them times to figure out what the delay was They stated that a part was on back order They did not refund me the extra delivery fee since they still did faster shipping and they didn't compensate me for the delay even though they were profiting off the funds I used to get the computerI didn't even get an apologize until I contacted them the second time Shortly after receiving my laptop on March 27th or 28th, the system went through and that is when the first issue happenedThe sound went out I called support and spent about an hour on the phone and they said there was nothing they
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
I purchased a new Dell laptop on May 29, On December 1, 2018, I noticed that the computer, when plugged in, gave the message "plugged in, not charging." Upon calling Dell customer support, I was told that the DC power port was somehow damaged, and that the warranty did not cover wear and tear My computer almost never leaves my desk, and it stays plugged in 99% of the timeThere has been no damaged to the machine, and there is no visible damage to the port or the plug Upon reviewing my BIOS error log, I noticed that an error message stating a power problem began being logged less than a month after the original purchase date Dell claims that this error was in response to a non-OEM charger being usedThe only charger I've ever had that actually fits the computer is the one which was provided with the computer In short, I have logged error messages supporting a claim of a manufacturing defect in my still-under-warranty Dell computer, and Dell will not honor their o