Hello, I want to complain about dall company, posting information on website, they say new alienware laptop's video card is all with OC suffix, meaning that is overclocking video card, but, I bought it home and test ,I found there was no overclocking,.So I ask customer service then customer reply company does not support overclocking if customer overclocking will not be in warranty If you need complete dialogue records, I can provide themI conclude that customer service admits that newer laptops and older laptops are using identical video cardsBut they added a bit of OC behind the same video card to show customer ,but it is as same as the one without OC,they just added OC.I feel that is cheating customer .And they do not support overclock (OC) ,why they sell a general video card with OC end?
When placing my order I received an error and that my order was not placedI reordered the computer, and in weeks I received computersIt was the holidays so I waited until after Christmas to call and return the unwanted computer In January I spoke with a chat agent and they issued the returnI was out of town and did mail back the items before I left The chat with Dell I was not told that there is a time frame that the items need to be returned- so I was in no hurryI have a copy of the chat to prove itThe only time restriction was that the label will expire in days, so I printed it right awayI have tried to chat with dell, and was on hold or hung up on once they asked it it was a purchase or return I have been on the phone and chat since am and its now 1:pm and my calls keep getting transferredI have asked to speak with a manager and then I have to go through the whole things over again I just want to speak with a managerIt should not be so difficul
I recently purchased a computer with upgradesOne of the upgrades was $video cardWhen we received the computer it was not installed instead we got a video card that when building the computer was $to upgradeWhen I called customer service to get a refund I was told that they could only refund me $This is a total rip offI am basically paying money for something I didn't even receive as well as paying tax on full $
I purchased a Dell Inspiron laptop from Dell online on 9/9/15, order # [redacted] , Dell Purchase ID # [redacted] I have always had Dell computers and never thought of purchasing anything elseI will NEVER purchase a Dell product again! I received the computer around Sept 27, I was very excitedI had saved for this for a long timeThe laptop I was using was falling apart at the hingesMy year old son helped me to get started with itFrom the beginning it was slow and the screen flickered, making me dizzy looking at itAlso the background color was a pale pinky/lavender with the writing a pale silver making it impossible to readWhen we went to the settings to change the colors the settings didn't workI had local IT tech people look at the laptop and see the same thingsThey could not fix it and said to send it back, that it was defectiveSending anything back to Dell is impossibleGetting a hold of anyone is also impossible! My son spent months on t
In September of I purchased a New Inspiron laptop computer I gave Dell Good money for that computer , And Dell gave me a lemon of a computer It only works when it wants to workIt does not pick up my house wifi when every other device is picking it up fine, It wont let me log on the often, it make sounds of like an electrical short is taking place are something Iv spent hours and hours on the phone with Dells tech support trying to fix this piece of crap computer to no avail
Dell.com sent me two TVs when I only ordered one (a double order)When I realized that I was not only double-charged but also that they were sending me two TVs, I called customer service (in India) to discuss Dell's errorThe first agent I spoke with was very niceShe said since it was their error, I should return the second TV for a full refundWhen I expressed the inconvenience of having to take off work, to store the second TV until UPS could pick it up, etc., she offered me a $credit "for the inconvenience." I made she the credit would be on the TV I was keeping--the one that was being delivered firstAnd she said yes Fast forward three weeks and about interactions with both chat support and phone support, and no $creditThere WAS a $credit given later (that I did receive) when I inquired about price-matching to a competitorThey would not match (a $600+ difference), but instead offered the very arbitrary $This is entirely separate from the $inconveni
On October 24, I placed an order for a dual monitor bundle which is supposed to include two monitors and a stand for the monitorsLater that week, on October 27th, 2016, I received the package for my orderWhen I opened the box I discovered that my delivery only included the standAfter contacting Dell, the customer support lady who I spoke to, ***, told me I needed to return the stand and she would direct me to the Sales department to replace my order so that I would get the full deliveryAfter she passed my call to the Sales department, the Sales department was not informed of any of this arrangement by ***Customer support is really terrible with Dell After working with Dell a bit more on this, they refused to send me the two monitors that were supposed to be included with the monitor standNow I have one monitor stand sitting in my living room and not hint of an acceptable resolution with thisThis is even after contacting customer support a second time
I placed an order on 11/18/on the www.dell.com website for the Dell dual Monitor Bundle-Pwith MDSThe item number is 469-In the description and also in the picture of the product, it says that the product comes with dual monitors (P2213) and the dual monitor stand (MDS14.) The total amount on the site is $After adding a promotional code and including taxes and shipping, the total came out to $I paid and put my order inThis amount was taken out of my credit card and I received my confirmation emailOn 11/21/16, I received my dell package, but the package only had the stand inside the box It was missing the monitorsIt was only partial of what I orderedIt only came with the stand for the dual monitors but NO monitors themselvesI called and spoke to customer service with a representative and then even spoke to her supervisor and both were no help at allThey told me that the item was "out of stock" and just offered me a refundI do not want
I purchased a Inspiron series laptop from Nebraska Furniture Mart and had to take the computer back the next day for a faulty cd drive Nebraska replaced the computer The second computer I received would not charge and I keep getting an error message I contacted Dell and asked them to send me a replacement and they would notDell told me they wanted me to send the computer in which I did They did not fix the computer Two months later they sent out a Technician whom had to come to my home He replaced the mother board, port and the ac adapter and the computer still would not work He contacted Dell and they told him there was nothing they could do The technician suggested I contact Dell and request a replacement I contacted Dell and it has been a complete nightmare I have gotten the most rude and unprofessional person ( [redacted] ***) and he will not allow me to speak to anyone over him He called me a liar and told me my system was not broken and I did not
I have a Dell laptop with only three programs on it: Microsoft Office, Firefox, and BitDefender The computer is running very slowly, and the DISK usage shows as 100%Needless to say, this should not be the case While the computer is out of warranty, I feel as though the customer service is very lackingThey were rude, unwilling to provide assistance, and kept trying to push a premium warranty of $They gave me no other options or at the very least, a link to somewhere that could help fix the issue Then, as I got bounced around customer service: [redacted] ***, ID [redacted] told me there was nothing I could do and he could not help meHe also denied me when I said I wanted to file a complaint I was transferred to some automated line, where I was again denied the opportunity to lodge a complaint Finally transferred to global escalation teamSpeaking with [redacted] (ID [redacted] ), I was told that she was the furthest I could goThat, in fact, there is no on
I ordered 'Download Adobe Photoshop & Premiere Elements Student & Teacher Version" via Dell online chat on 9/1/This was the version of Adobe Photoshop recommended by the Dell Chat agentI could not register and use this product because Adobe requires proof you are a teacher or a student during thesoftware registration processA few Dell agents mentioned there should be a work around, there was notThis in itself seems odd, the work around I have been trying to get a refund ($84.79) since 9/1/I have tried phone and chat sessions and have yet to have this resolved Please help me obtain my LONG over due refundDue to Dells total lack of responsiveness I would prefer full refund of $credited back to my credit card The Dell order number was [redacted] Case number [redacted]
Dell intentionally didn't process payment so they can leverage a new sale without a discounted priceI purchased a Dell computer using several one-time use coupons on a valid payment method and the company stated that the payment failed without justificationI followed up the my payment courier (PayPal) and they stated their were no issues with the payment being sent and that Dell needed to process paymentAfter communicating this with Dell, no one seemed to know how to process the payment in their endAs of 12/they randomly canceled my order without notice making my original discounted purchase null and voidThey suggested resubmitting the order at full priceWhat occurred here is not only fraudulent but very dishonest to customersI've read several other similar complaintsLooks like a scammy tactic in order for them to recoup on sales loss
The screen on my laptop quit because thde hinges are too tight and the back panel, causing the LCD screen to quit working I called in April I was quoted a first price of $269, which I didn't have Then I was quoted a price of $ I told them that I would have to save for it I was told there was no expiration date I called today, 7-11-2016, and was given a price of $again My case number is [redacted] Isn't a verbal phone contract the same as a written contract?
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy ( [redacted] ) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
I had been in contact with Dell since the purchase of my laptop. They kept telling me the issues were with my internet provider. I changed internet providers and still had the issues. I finally got a "Dell Tech" to come into my computer and could see the issues happening and agreed it was a warranty issue. They sent me a shipping label and asked me to mail the computer to their center in Round Rock Texas which I did. The system would be repaired and returned within 10-12 business days. The Email came in "ETA in your address is Mon 8/22/2016 by 8:00 pm". It did not show. I followed the tracking number the following day and the remark was "Customer no longer in [redacted] , returned to Dell. Customer moved" I live in **, shipped the system from **, paid for it in **. As of one hour ago, I had no information on my computer. NO ONE from DELL would answer my Emails or phone calls, in fact today I was told by [redacted] at 12:41EST that I did not exist in the DELL System either under name
I recently purchased a dell xps laptop computerThe sales person, [redacted] , told me that I could have the gb of ram upgraded to gb of ram at a future date for $ The service call would be free in the first year, just had to pay for the partI could also have the hard drive upgraded in the futureI finally came up with the money to have the ram upgradedI called on 3/27/to arrange for a service call to install the go of ram However the techsupport department of Dell informed me that this can not be done! I then wanted to return the laptop but they said it was over their day return policy They referred me back to the sales person, [redacted] , but he did not answer his phone, nor returned my call I have called him more times with no response It is clear that he does not want to talk with me This is not the computer that I wanted
DELL Incident # [redacted] : I had purchased DELL Premium Support contract for a year from DELL on Dec 10, I sent my computer to DELL CTS Laptop Repair, [redacted] ***" for repair as my All-in-one touch screen monitor was not functioning I received my computer but the monitor came without screws to mount on the standI called up Dell and explained that they did not provide screws with which I could mount my computer on the stand, they said they would send me but till today they did not provide me anything After I received I started downloading all my private files into my desktop & Downloading my private information, at that time I did not know my computer screen was not functioning properlyTwo days later DELL computer technician [redacted] *** called me times on Feb-10, then I called him back at 9:pm EST, He sent me an email and told to click on the DELLconnect link so that he could connect remotely and take access to my
I recently purchased Office to install on a computer I bought from Dell. It was delivered "virtually" and I have attempted to follow instructions to install it. However, the instructions I was given do not match with the procedures that arise as I follow prompts. I have accordingly found myself stuck. I filled out the lengthy required information required to send an email describing my problem and requesting help. I first received an email "thanking me for my purchase", but no other help. Next I received an email, again "thanking me for my purchase," but then it proceeded to give me the exact same instructions that I received at the time of my original purchase and which did not work. I have already been made to wait a week to utilize Office on my computer, and now I will likely wait much longer. I have received poor service from Dell before when I purchased a computer through them, and would not be purchasing from them again, but that I had credit with them in the form of a gift card.
In June I purchased a Dell Alienware 18" computer from Amazon for $ On 12/23/I called into Alienware tech support because my computer was freezing up No mouse or keyboard response and I had to hard power it down to get it back up It did this every time for an hour so I called Dell The Dell rep ran diagnostics and told me to do a Windows reset I followed his directions exactly and during the reset the PC said it could not reset the PC and wouldn't boot up I called back on 12/23/and spoke to a new rep and he said that the Operating system needed to be reinstalled He was going to send me a USB key with Windows on it to reinstall everything correctly On 12/27/I had heard nothing from Dell so I called in The person I spoke to at that time told me they were out of the keys and it could be up to weeks The next day I got an email and the key was shipped to me When I got it the next day I followed the instructions and the OS reinstall
I purchased a gift card from Dell about 6-years agoI used it several time since, the last time being around February leaving a balance of around $When I tried to use it late November of 2016, it stated that the card was invalidI contacted Dell about this on December 12, and to this date; the issue has not been resolved, even though I was told on multiple occasions that I would be issued a replacement gift card and have yet to receive a replacementEach time I spoke with Dell, they stated they needed a couple more days to issue the gift cardPlease help, Dell has been holding onto my money, in a form of a gift card and seeming unwilling to helpThey just make up excuses and stated they need more timeConsidering it has been more than a month I think I have given them enough time
Hello, I want to complain about dall company, posting information on website, they say new alienware laptop's video card is all with OC suffix, meaning that is overclocking video card, but, I bought it home and test ,I found there was no overclocking,.So I ask customer service then customer reply company does not support overclocking if customer overclocking will not be in warranty If you need complete dialogue records, I can provide themI conclude that customer service admits that newer laptops and older laptops are using identical video cardsBut they added a bit of OC behind the same video card to show customer ,but it is as same as the one without OC,they just added OC.I feel that is cheating customer .And they do not support overclock (OC) ,why they sell a general video card with OC end?
When placing my order I received an error and that my order was not placedI reordered the computer, and in weeks I received computersIt was the holidays so I waited until after Christmas to call and return the unwanted computer In January I spoke with a chat agent and they issued the returnI was out of town and did mail back the items before I left The chat with Dell I was not told that there is a time frame that the items need to be returned- so I was in no hurryI have a copy of the chat to prove itThe only time restriction was that the label will expire in days, so I printed it right awayI have tried to chat with dell, and was on hold or hung up on once they asked it it was a purchase or return I have been on the phone and chat since am and its now 1:pm and my calls keep getting transferredI have asked to speak with a manager and then I have to go through the whole things over again I just want to speak with a managerIt should not be so difficul
I recently purchased a computer with upgradesOne of the upgrades was $video cardWhen we received the computer it was not installed instead we got a video card that when building the computer was $to upgradeWhen I called customer service to get a refund I was told that they could only refund me $This is a total rip offI am basically paying money for something I didn't even receive as well as paying tax on full $
I purchased a Dell Inspiron laptop from Dell online on 9/9/15, order # [redacted] , Dell Purchase ID # [redacted] I have always had Dell computers and never thought of purchasing anything elseI will NEVER purchase a Dell product again! I received the computer around Sept 27, I was very excitedI had saved for this for a long timeThe laptop I was using was falling apart at the hingesMy year old son helped me to get started with itFrom the beginning it was slow and the screen flickered, making me dizzy looking at itAlso the background color was a pale pinky/lavender with the writing a pale silver making it impossible to readWhen we went to the settings to change the colors the settings didn't workI had local IT tech people look at the laptop and see the same thingsThey could not fix it and said to send it back, that it was defectiveSending anything back to Dell is impossibleGetting a hold of anyone is also impossible! My son spent months on t
In September of I purchased a New Inspiron laptop computer I gave Dell Good money for that computer , And Dell gave me a lemon of a computer It only works when it wants to workIt does not pick up my house wifi when every other device is picking it up fine, It wont let me log on the often, it make sounds of like an electrical short is taking place are something Iv spent hours and hours on the phone with Dells tech support trying to fix this piece of crap computer to no avail
Dell.com sent me two TVs when I only ordered one (a double order)When I realized that I was not only double-charged but also that they were sending me two TVs, I called customer service (in India) to discuss Dell's errorThe first agent I spoke with was very niceShe said since it was their error, I should return the second TV for a full refundWhen I expressed the inconvenience of having to take off work, to store the second TV until UPS could pick it up, etc., she offered me a $credit "for the inconvenience." I made she the credit would be on the TV I was keeping--the one that was being delivered firstAnd she said yes Fast forward three weeks and about interactions with both chat support and phone support, and no $creditThere WAS a $credit given later (that I did receive) when I inquired about price-matching to a competitorThey would not match (a $600+ difference), but instead offered the very arbitrary $This is entirely separate from the $inconveni
On October 24, I placed an order for a dual monitor bundle which is supposed to include two monitors and a stand for the monitorsLater that week, on October 27th, 2016, I received the package for my orderWhen I opened the box I discovered that my delivery only included the standAfter contacting Dell, the customer support lady who I spoke to, ***, told me I needed to return the stand and she would direct me to the Sales department to replace my order so that I would get the full deliveryAfter she passed my call to the Sales department, the Sales department was not informed of any of this arrangement by ***Customer support is really terrible with Dell After working with Dell a bit more on this, they refused to send me the two monitors that were supposed to be included with the monitor standNow I have one monitor stand sitting in my living room and not hint of an acceptable resolution with thisThis is even after contacting customer support a second time
I placed an order on 11/18/on the www.dell.com website for the Dell dual Monitor Bundle-Pwith MDSThe item number is 469-In the description and also in the picture of the product, it says that the product comes with dual monitors (P2213) and the dual monitor stand (MDS14.) The total amount on the site is $After adding a promotional code and including taxes and shipping, the total came out to $I paid and put my order inThis amount was taken out of my credit card and I received my confirmation emailOn 11/21/16, I received my dell package, but the package only had the stand inside the box It was missing the monitorsIt was only partial of what I orderedIt only came with the stand for the dual monitors but NO monitors themselvesI called and spoke to customer service with a representative and then even spoke to her supervisor and both were no help at allThey told me that the item was "out of stock" and just offered me a refundI do not want
I purchased a Inspiron series laptop from Nebraska Furniture Mart and had to take the computer back the next day for a faulty cd drive Nebraska replaced the computer The second computer I received would not charge and I keep getting an error message I contacted Dell and asked them to send me a replacement and they would notDell told me they wanted me to send the computer in which I did They did not fix the computer Two months later they sent out a Technician whom had to come to my home He replaced the mother board, port and the ac adapter and the computer still would not work He contacted Dell and they told him there was nothing they could do The technician suggested I contact Dell and request a replacement I contacted Dell and it has been a complete nightmare I have gotten the most rude and unprofessional person ( [redacted] ***) and he will not allow me to speak to anyone over him He called me a liar and told me my system was not broken and I did not
I have a Dell laptop with only three programs on it: Microsoft Office, Firefox, and BitDefender The computer is running very slowly, and the DISK usage shows as 100%Needless to say, this should not be the case While the computer is out of warranty, I feel as though the customer service is very lackingThey were rude, unwilling to provide assistance, and kept trying to push a premium warranty of $They gave me no other options or at the very least, a link to somewhere that could help fix the issue Then, as I got bounced around customer service: [redacted] ***, ID [redacted] told me there was nothing I could do and he could not help meHe also denied me when I said I wanted to file a complaint I was transferred to some automated line, where I was again denied the opportunity to lodge a complaint Finally transferred to global escalation teamSpeaking with [redacted] (ID [redacted] ), I was told that she was the furthest I could goThat, in fact, there is no on
I ordered 'Download Adobe Photoshop & Premiere Elements Student & Teacher Version" via Dell online chat on 9/1/This was the version of Adobe Photoshop recommended by the Dell Chat agentI could not register and use this product because Adobe requires proof you are a teacher or a student during thesoftware registration processA few Dell agents mentioned there should be a work around, there was notThis in itself seems odd, the work around I have been trying to get a refund ($84.79) since 9/1/I have tried phone and chat sessions and have yet to have this resolved Please help me obtain my LONG over due refundDue to Dells total lack of responsiveness I would prefer full refund of $credited back to my credit card The Dell order number was [redacted] Case number [redacted]
Dell intentionally didn't process payment so they can leverage a new sale without a discounted priceI purchased a Dell computer using several one-time use coupons on a valid payment method and the company stated that the payment failed without justificationI followed up the my payment courier (PayPal) and they stated their were no issues with the payment being sent and that Dell needed to process paymentAfter communicating this with Dell, no one seemed to know how to process the payment in their endAs of 12/they randomly canceled my order without notice making my original discounted purchase null and voidThey suggested resubmitting the order at full priceWhat occurred here is not only fraudulent but very dishonest to customersI've read several other similar complaintsLooks like a scammy tactic in order for them to recoup on sales loss
The screen on my laptop quit because thde hinges are too tight and the back panel, causing the LCD screen to quit working I called in April I was quoted a first price of $269, which I didn't have Then I was quoted a price of $ I told them that I would have to save for it I was told there was no expiration date I called today, 7-11-2016, and was given a price of $again My case number is [redacted] Isn't a verbal phone contract the same as a written contract?
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy ( [redacted] ) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
I had been in contact with Dell since the purchase of my laptop. They kept telling me the issues were with my internet provider. I changed internet providers and still had the issues. I finally got a "Dell Tech" to come into my computer and could see the issues happening and agreed it was a warranty issue. They sent me a shipping label and asked me to mail the computer to their center in Round Rock Texas which I did. The system would be repaired and returned within 10-12 business days. The Email came in "ETA in your address is Mon 8/22/2016 by 8:00 pm". It did not show. I followed the tracking number the following day and the remark was "Customer no longer in [redacted] , returned to Dell. Customer moved" I live in **, shipped the system from **, paid for it in **. As of one hour ago, I had no information on my computer. NO ONE from DELL would answer my Emails or phone calls, in fact today I was told by [redacted] at 12:41EST that I did not exist in the DELL System either under name
I recently purchased a dell xps laptop computerThe sales person, [redacted] , told me that I could have the gb of ram upgraded to gb of ram at a future date for $ The service call would be free in the first year, just had to pay for the partI could also have the hard drive upgraded in the futureI finally came up with the money to have the ram upgradedI called on 3/27/to arrange for a service call to install the go of ram However the techsupport department of Dell informed me that this can not be done! I then wanted to return the laptop but they said it was over their day return policy They referred me back to the sales person, [redacted] , but he did not answer his phone, nor returned my call I have called him more times with no response It is clear that he does not want to talk with me This is not the computer that I wanted
DELL Incident # [redacted] : I had purchased DELL Premium Support contract for a year from DELL on Dec 10, I sent my computer to DELL CTS Laptop Repair, [redacted] ***" for repair as my All-in-one touch screen monitor was not functioning I received my computer but the monitor came without screws to mount on the standI called up Dell and explained that they did not provide screws with which I could mount my computer on the stand, they said they would send me but till today they did not provide me anything After I received I started downloading all my private files into my desktop & Downloading my private information, at that time I did not know my computer screen was not functioning properlyTwo days later DELL computer technician [redacted] *** called me times on Feb-10, then I called him back at 9:pm EST, He sent me an email and told to click on the DELLconnect link so that he could connect remotely and take access to my
I recently purchased Office to install on a computer I bought from Dell. It was delivered "virtually" and I have attempted to follow instructions to install it. However, the instructions I was given do not match with the procedures that arise as I follow prompts. I have accordingly found myself stuck. I filled out the lengthy required information required to send an email describing my problem and requesting help. I first received an email "thanking me for my purchase", but no other help. Next I received an email, again "thanking me for my purchase," but then it proceeded to give me the exact same instructions that I received at the time of my original purchase and which did not work. I have already been made to wait a week to utilize Office on my computer, and now I will likely wait much longer. I have received poor service from Dell before when I purchased a computer through them, and would not be purchasing from them again, but that I had credit with them in the form of a gift card.
In June I purchased a Dell Alienware 18" computer from Amazon for $ On 12/23/I called into Alienware tech support because my computer was freezing up No mouse or keyboard response and I had to hard power it down to get it back up It did this every time for an hour so I called Dell The Dell rep ran diagnostics and told me to do a Windows reset I followed his directions exactly and during the reset the PC said it could not reset the PC and wouldn't boot up I called back on 12/23/and spoke to a new rep and he said that the Operating system needed to be reinstalled He was going to send me a USB key with Windows on it to reinstall everything correctly On 12/27/I had heard nothing from Dell so I called in The person I spoke to at that time told me they were out of the keys and it could be up to weeks The next day I got an email and the key was shipped to me When I got it the next day I followed the instructions and the OS reinstall
I purchased a gift card from Dell about 6-years agoI used it several time since, the last time being around February leaving a balance of around $When I tried to use it late November of 2016, it stated that the card was invalidI contacted Dell about this on December 12, and to this date; the issue has not been resolved, even though I was told on multiple occasions that I would be issued a replacement gift card and have yet to receive a replacementEach time I spoke with Dell, they stated they needed a couple more days to issue the gift cardPlease help, Dell has been holding onto my money, in a form of a gift card and seeming unwilling to helpThey just make up excuses and stated they need more timeConsidering it has been more than a month I think I have given them enough time