I bought a laptop with Microsoft Home and Student from Dell in 04/and the computer did not work properlyI called and asked for a replacementI had a hard time and spoke with at least different people about the computer not working until I spoke with headquarters and they agreed to send me a replacementWhen I received the replacement it did not have Microsoft Home and StudentI tried to active the software on my computer and it says I am not able to because I already used the keyI called different times and spoke with serval people about installing the product on my computerSome of the people I spoke with said they did not have proof of me buying the software and then others said yes they see that I bought itI have called serval times prior to today and have gotten nowhere Today I have called and I have been transferred times (as I write this ,I expect to be transferred many more times)
I had Bought a Dell Laptop at Best Buy in Fargo, ND on March 2017. I just recently spilled water with crystal lite in it on the keyboard. I cleaned it up right after it happened. On the laptop itself, it says it is spill resistant. Well, if it truly was spill resistant, it would be working now. I had called Dell and they sent Fed Ex to come pick up the laptop. It is still under warranty till March 2018. I was told by Dell that I had to pay 349.00 to get a new Motherboard, Palm Rest, Memory and Audio board all need to be replaced. I paid 405.00 for the laptop. They have now said that if I pay 359.00. I was told that the warranty is only for manufactures defect. Well, It is a defect, the keyboard wasn't water resistant otherwise, the motherboard and everything else wouldn't have been ruined. I would never have placed a glass with liquid in on right by my keyboard if it didn't say spill resistant. They give a sense of security by saying that it is water resistant. I called
I have been experiencing several problems with Dell customer service since my original purchase last October The unit which I had bought, the Alienware R4, was in decent working condition with the exception of the display which had a persisting backlight bleedUnder warranty I contacted Dell and a repair service technician was dispatchedAfter replacing my LCD, the technician was very candid with me and told me that the problem was likely within the machine, and not the screenHe was correct as the issue continued to make itself apparent even prior to the repair After contacting Dell and telling them this, they issued two more identical repairs, to my frustrationNot only was the problem not being resolved, but the repair time was beginning to eat up days of my warranty After the third on-site repair attempt, I was instructed to send in my unit to the Dell Repair Depot to be servicedMy customer service case holder at the time assured me that the repair facility would not
I placed my order on 11/28/The original date of delivery was 12/5/Since then it has been changed THREE timesThe latest expected date of delivery is 12/27/Every time I've contacted customer service (both by email and phone), I have been lied to that this next date is for sure going to be the day my order is deliveredI have taken off work TWICE in order to be sure that I could sign for my deliveryI am beyond infuriated with the way Dell's customer service has handled this
June , I ordered a replacement partDell rep sent the wrong part (Order number [redacted] )I received a return authorization and a mailing label (Your credit return authorization number is [redacted] )(Your Dispatch Number is [redacted] )I returned the item, which was received 7/23/(UPS Tracing # [redacted] ) We have initiated the credit for $for the battery, Please allow us 10-business days of time for the refund to be refunded back to your original mode of payment Thank you for choosing Dell [redacted] It has been business daysI have not received the refund to my account
I called into the call center because the mouse for my computer stopped working. I have only had this computer since March/April of 2017 so, it is well under the warranty. When I called about it the rep told me that it was due to wear and tear and I asked how could it be wear and tear when I never even had the chance to change the batteries in the thing. He proceeded to retain the fact it was wear and tear and I told him there was no way. I told him that I would be contacting the RevDex.com. He put me on hold and then hung up the phone. So, I called back again to get hung up on again. At that point I was not wasting my time with the customer service reps. They were extremely unprofessional hanging up on a customer and that is completely uncalled for. I gave both of them my CBR information and neither has called me back. I waited a week for them to do so, before I filed this complaint.
On 11/28/I ordered an Alienware laptop online Today (12/13), I received a voice mail that there was a tech problem and to call [redacted] I did a search online and many people stated this was a scam and to not give any personal or cc info I tried chatting with someone on Dell who couldn't understand what I was asking and EVERY phone number I called on the Dell website was busy for three hours I finally found the [redacted] number on Dell's website so I called the guy back He told me there was a tech problem with my order and that the GB was not available but was now back in stock so they would need to cancel my original order and and since they don't keep cc info on file I'd have to give all my personal info I said that doesn't make sense If what I ordered is now available why does it have to re-done and I'm not giving you my information over the phone How is it that I ordered this on 11/and your just NOW contacting me???? This is a Christmas gift for me son...Terrible customer service
I called dell and got transfered times and the third time they put me on hold and they hung up on me and have never called back im having a graphics/ video issue with product and problem still not fixed and the second dept I got transferred too said my warranty only covers hardware issue when I bought laptop it said full warranty so this should be covered but was told it wasnt
I received new Dell Laptop at 10/20/It worked fine until 11/16/I cannot connect new Dell laptop to my and it did not respond to my mouse click and in the mean time my old laptop of years worked fine I called Dell tech support at 11/16/and realized this is hardware issue and would like to return the laptop for full refundTech support told me the office was closedSo the following day, I called Dell again and they refused to take laptop back because it is the 31st day from the ship dateI did not receive the laptop until 10/and wanted to return the laptop due to defect at 11/ It was the 28th dayThey refused to take back defective laptop and gave me full refund
On Feb 4th, I returned my dell laptop for a refund The sent me an email stating I would receive my refund in days....Service Request Number [redacted] On March 7th I call and was told refund would be in my account on March 10th On March 9th I was told March 18th On March 29th I was told hours I am out of patience this is almost days past the original promise
I have ordered a camera worth of $1127.xx from Dell.com on 10/05/Order number [redacted] The package was delivered via UPS tracking number # [redacted] When the package was out for delivery I started seeing status saying that Shipper has modified my address and UPS started shipping to a wrong addressThe address I live in is Birmingham,AL where the package was originally destined and later changed to a address in RENTON, WA USInvoice has my original address in Birmingham,ALThis give me a lot of stress, when I call dell they redirect me through many people and not arrive at a solutionFinally when I buy the product they re-route it to a wrong address Previously I had a address issue with Dell where I requested them to change the address on existing Order (Purchase ID# [redacted] )At that time I was getting a rebate of $from different sources I missed it because they were not doing thatNow the issue is they changed the address on my package without letti
they are charging me tax on a Microsoft Xbox Live $Canadian digital gift cardwhich means they charged me $hst on top of the $for the card which is not allowed because now when I purchase something with the card that money will be taxed againi have tried to contact dell to fix this and they have been rude and unhelpfuli would like my $refunded to me at the very least if not the whole amount for cheating me to start with
I ordered a laptop in december which I recieved in late januaryit worked for about weeks and would not turn onfinally in march I recieved a replacement laptop with a warranty that dated back to January and ended earlyi asked for return labels for both and a full refundi recieved one return label and no refundnow im being told that im stuck with a broken laptop and no refund
I purchased a Samsung Inch 4K Ultra HD Smart TV UN65KSUHD TV from DELL which was priced at 1699+tax and they advertised to give $GC with the purchase But the customer rep sent an email saying they cannot issue the GC because my email address or shipping address is tagged as reseller And Customer care said they cannot do anything about it anymoreI feel offended by this remarkBecause they dont have any proof that I am resellerThis is the first purchase I made through Dell and accusations are not fair My address is a residential apartment and I never sold anything online This is a very unfair business by Dell
I purchased my computer at Best Buy in November but had been so busy with work that I did not have time to set it up until March and since then it freezes, shuts down and I have to restart basically dailySince my first contact with Dell I have had to wipe my computer clean and reload my software twiceI have turned over my computer to Dell tech personnel for remote access, had a technician sent to my office to replace the mother board and hard drive and have accumulated countless emails each asking me to do just one more thing to fix this and yet nothing works I asked [redacted] my current Dell Technical support specialist to connect me with a supervisor/manager after yet another fatal crash of my computer and this afternoon I spoke with ***Everyone is consistently politeEveryone recognizes that my computer does not work after months of fixes but there seems to be nothing to do except send them my tower which they are confident that they can fixUnfortunately for me th
It's astonishing that a company like Dell continues to be in operation Two years ago, an $(on sale) Dell laptop was purchased for me as a giftWithin a year, it blue screened and I had to send it to their repair facility under the warrantyPerturbed that the computer had failed me so quickly, I immediately inquired about extending my year warrantyDell was all too happy to sell me an "on sale" three-year warranty for $I purchased "premium support" which I was told covered, among other things, "unlimited parts replacement" and scheduled in-home diagnostic and repairSure enough, a little over a year later, the laptop suddenly would not turn on and became scalding hot in the motherboard areanear the charger input Here is where the nightmare beginsI call Dell's premium support number, and I'm connected with an agent who assures me that he'll be my point of contact through the repair processRegardless of what I've told him about what the problem seems to be, he's required to go through an hour of "troubleshooting" with me which is useless as the computer will not turn onI impress upon him that it's important for me to resolve the problem as soon as possible, as I need the computer for workHe tells me that it would be faster to send the computer in for repair than to have the in-home repair (due to parts being ordered), so I agree to send it inHe tells me a box is coming and that we can be in touch over emailThis is before I realize that Dell employees will literally tell you lie after lie without batting an eye, and you can't trust anything you're told by them The box fails to appear within the time period that I was toldI'm given dates that it will "definitely" appear on and they pass byI become worried, as I am going on a 5-day trip in about a week and won't be available, and I was told that I'd be able to have the computer repaired before I leaveThe box finally arrives, I package my computer, and I send it to the depot The night before I have to leave on my trip, following along with the depot repair online, I notice something strange - there's a hold on my repairI try to contact Dell, but I am on hold for so long and transferred so many times that I have to hang upI have my brother watch the hold while I'm on my tripHe contacts Dell to ask them about it - he is told that the battery is the problem and that it isn't under warranty, even though my warranty specifies "unlimited parts" and we are skeptical that the battery is the reason the computer won't boot up at allHe gives them his credit card for a $charge When I get back, I'm upset to find that my $warranty that was sold to me with (this is quoted verbatim from the email I STILL HAVE from the agent who sold me the warranty, who will now not respond to my emails after the first one) " "unlimited hardware and parts replacement" somehow doesn't cover this particular partI contact online chat support, Dell is unwilling to stand behind the warrantyIt is now a month since I sent the computer in, thanks to both Dell's inefficiency coupled with the hold that they did not notify me about and then held my computer hostage with to extort more money from me for the battery Here's the real kicker: when I finally receive the computer back and I look at the service request, they have replaced the main logic board but NOT THE BATTERYDell charged me to replace a part that should have been covered under warranty by telling me that it was essential to fixing my machine - however, the computer works fine now that the main logic board was replaced, and they DID NOT even replace the battery! They lied to me about the batteryI contact support again and they confirm that the battery wasn't replaced, and have the nerve to try and schedule a service call with me to replace itI demand a refundDell demurrs over the course of several days, saying that only their regional team and not their support can handle refundsI have a week long back and forth with themA woman from Dell who never identifies herself leaves voicemails on my cell phone insisting that I respond to her email (I never receive an email from them, even after supplying an alternative address) or that I call a number she provides with an extension to leave a voicemail for herThis number and extension, I find when I call, goes to Dell's operator, not an answering machineShe transfers me ( a minute wait)The person she transfers me to doesn't even listen to anything I say, and transfers me againThe second person I reach asks me for the dispatch number and then HANGS UP ON ME after nearly being on the phone for an hour waiting Meanwhile, online support keeps telling me that they reached out to the regional team and they're waiting on a response which will take "1-days"Every time days passes, I check back in with themThey tell me it will be another 1-days for a responseIt's a different person every timeIt's a bureaucratic nightmare out of KafkaNot once over the course of any interaction when I express my displeasure at the support I'm receiving does a single representative make any real effort to help me - they just pass the buck and lie to meI'm still waiting on a refund for a part Dell charged me for, even though it was under warranty, and then didn't even provide Don't put yourself through the nightmare of dealing with this awful companyTheir whole business model is taking your money for trash computers and then making the repair process so time-consuming and unhelpful that you just give up or can't keep up with it due to your other commitmentsThey DO NOT care about keeping customers and their computers are shoddy
I submitted the refund request 20 days ago and was told that I should be able to receive the refund within 5~6 business days. But still I have not received the refund. I just chatted with Dell online customer agent and was told that I need to contact Dell security department at ###-###-####. So I did. I called this number several times and had a very bad experience! My call was keep being transferred from one customer agent to another and nobody really solve the issue for me.
Briefly after purchasing an Alienware notebook I began to notice a plethora problems, among them were a faulty screen, overheating, nonfunctional/ mismatched LEDsAs a busy person who owns a second Alienware laptop I used my second laptop until I had the opportunity to file a warranty claim a few weeks before it would end I explained my customer service representative that due to being out of state I would not be able to confirm the repairs were performed until days after the warranty endedShe confirmed that if anything was not fixed I should contact her to have it resolved (I have copies of this email) I received the laptop and immediately noticed (after seconds of turning it on) that one of the issues, the LEDs was not workingI attempted to contact my assigned customer service representative to no avail I proceeded to call the general customer service department who essentially said, you are out of warranty and will have to pay for repairs
I purchased a Dell Inspiron on 7/15/through Best Buy on the internet with an additional cost for the windows software Today 8/8/I open my laptop and I couldn't sign in and it took minutes for the sign on page to display I called BestBuy and since I was not important my return policy was days and if I was elite I would have had a day policy So I call Dell and a hardware tech ran a test on the laptop and said it's a software issue and routed the call to software Soft ware informed me that this was a fee for service call due to it was a soft ware issue I explained several times I just bought the computer and downloaded Windows to the windows that was pre installed The tech would not change his answer still wanting me to pay a fee and I refuse I asked to speak to their resolution center and he said there was no such thing Be aware Dell is horrible and I am stuck with a computer that has software issues DO NOT BUY DELL!!!!!!!!! I had to give a star but Dell deserves a negative on this one
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID [redacted] and order number [redacted] , for an Inspiron Desktop computer Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.” When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me I called Dell on the phone number provided in the email and after minutes on hold abandoned the call The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back I called Dell again that afternoon and spoke with someone who claimed that the cr
I bought a laptop with Microsoft Home and Student from Dell in 04/and the computer did not work properlyI called and asked for a replacementI had a hard time and spoke with at least different people about the computer not working until I spoke with headquarters and they agreed to send me a replacementWhen I received the replacement it did not have Microsoft Home and StudentI tried to active the software on my computer and it says I am not able to because I already used the keyI called different times and spoke with serval people about installing the product on my computerSome of the people I spoke with said they did not have proof of me buying the software and then others said yes they see that I bought itI have called serval times prior to today and have gotten nowhere Today I have called and I have been transferred times (as I write this ,I expect to be transferred many more times)
I had Bought a Dell Laptop at Best Buy in Fargo, ND on March 2017. I just recently spilled water with crystal lite in it on the keyboard. I cleaned it up right after it happened. On the laptop itself, it says it is spill resistant. Well, if it truly was spill resistant, it would be working now. I had called Dell and they sent Fed Ex to come pick up the laptop. It is still under warranty till March 2018. I was told by Dell that I had to pay 349.00 to get a new Motherboard, Palm Rest, Memory and Audio board all need to be replaced. I paid 405.00 for the laptop. They have now said that if I pay 359.00. I was told that the warranty is only for manufactures defect. Well, It is a defect, the keyboard wasn't water resistant otherwise, the motherboard and everything else wouldn't have been ruined. I would never have placed a glass with liquid in on right by my keyboard if it didn't say spill resistant. They give a sense of security by saying that it is water resistant. I called
I have been experiencing several problems with Dell customer service since my original purchase last October The unit which I had bought, the Alienware R4, was in decent working condition with the exception of the display which had a persisting backlight bleedUnder warranty I contacted Dell and a repair service technician was dispatchedAfter replacing my LCD, the technician was very candid with me and told me that the problem was likely within the machine, and not the screenHe was correct as the issue continued to make itself apparent even prior to the repair After contacting Dell and telling them this, they issued two more identical repairs, to my frustrationNot only was the problem not being resolved, but the repair time was beginning to eat up days of my warranty After the third on-site repair attempt, I was instructed to send in my unit to the Dell Repair Depot to be servicedMy customer service case holder at the time assured me that the repair facility would not
I placed my order on 11/28/The original date of delivery was 12/5/Since then it has been changed THREE timesThe latest expected date of delivery is 12/27/Every time I've contacted customer service (both by email and phone), I have been lied to that this next date is for sure going to be the day my order is deliveredI have taken off work TWICE in order to be sure that I could sign for my deliveryI am beyond infuriated with the way Dell's customer service has handled this
June , I ordered a replacement partDell rep sent the wrong part (Order number [redacted] )I received a return authorization and a mailing label (Your credit return authorization number is [redacted] )(Your Dispatch Number is [redacted] )I returned the item, which was received 7/23/(UPS Tracing # [redacted] ) We have initiated the credit for $for the battery, Please allow us 10-business days of time for the refund to be refunded back to your original mode of payment Thank you for choosing Dell [redacted] It has been business daysI have not received the refund to my account
I called into the call center because the mouse for my computer stopped working. I have only had this computer since March/April of 2017 so, it is well under the warranty. When I called about it the rep told me that it was due to wear and tear and I asked how could it be wear and tear when I never even had the chance to change the batteries in the thing. He proceeded to retain the fact it was wear and tear and I told him there was no way. I told him that I would be contacting the RevDex.com. He put me on hold and then hung up the phone. So, I called back again to get hung up on again. At that point I was not wasting my time with the customer service reps. They were extremely unprofessional hanging up on a customer and that is completely uncalled for. I gave both of them my CBR information and neither has called me back. I waited a week for them to do so, before I filed this complaint.
On 11/28/I ordered an Alienware laptop online Today (12/13), I received a voice mail that there was a tech problem and to call [redacted] I did a search online and many people stated this was a scam and to not give any personal or cc info I tried chatting with someone on Dell who couldn't understand what I was asking and EVERY phone number I called on the Dell website was busy for three hours I finally found the [redacted] number on Dell's website so I called the guy back He told me there was a tech problem with my order and that the GB was not available but was now back in stock so they would need to cancel my original order and and since they don't keep cc info on file I'd have to give all my personal info I said that doesn't make sense If what I ordered is now available why does it have to re-done and I'm not giving you my information over the phone How is it that I ordered this on 11/and your just NOW contacting me???? This is a Christmas gift for me son...Terrible customer service
I called dell and got transfered times and the third time they put me on hold and they hung up on me and have never called back im having a graphics/ video issue with product and problem still not fixed and the second dept I got transferred too said my warranty only covers hardware issue when I bought laptop it said full warranty so this should be covered but was told it wasnt
I received new Dell Laptop at 10/20/It worked fine until 11/16/I cannot connect new Dell laptop to my and it did not respond to my mouse click and in the mean time my old laptop of years worked fine I called Dell tech support at 11/16/and realized this is hardware issue and would like to return the laptop for full refundTech support told me the office was closedSo the following day, I called Dell again and they refused to take laptop back because it is the 31st day from the ship dateI did not receive the laptop until 10/and wanted to return the laptop due to defect at 11/ It was the 28th dayThey refused to take back defective laptop and gave me full refund
On Feb 4th, I returned my dell laptop for a refund The sent me an email stating I would receive my refund in days....Service Request Number [redacted] On March 7th I call and was told refund would be in my account on March 10th On March 9th I was told March 18th On March 29th I was told hours I am out of patience this is almost days past the original promise
I have ordered a camera worth of $1127.xx from Dell.com on 10/05/Order number [redacted] The package was delivered via UPS tracking number # [redacted] When the package was out for delivery I started seeing status saying that Shipper has modified my address and UPS started shipping to a wrong addressThe address I live in is Birmingham,AL where the package was originally destined and later changed to a address in RENTON, WA USInvoice has my original address in Birmingham,ALThis give me a lot of stress, when I call dell they redirect me through many people and not arrive at a solutionFinally when I buy the product they re-route it to a wrong address Previously I had a address issue with Dell where I requested them to change the address on existing Order (Purchase ID# [redacted] )At that time I was getting a rebate of $from different sources I missed it because they were not doing thatNow the issue is they changed the address on my package without letti
they are charging me tax on a Microsoft Xbox Live $Canadian digital gift cardwhich means they charged me $hst on top of the $for the card which is not allowed because now when I purchase something with the card that money will be taxed againi have tried to contact dell to fix this and they have been rude and unhelpfuli would like my $refunded to me at the very least if not the whole amount for cheating me to start with
I ordered a laptop in december which I recieved in late januaryit worked for about weeks and would not turn onfinally in march I recieved a replacement laptop with a warranty that dated back to January and ended earlyi asked for return labels for both and a full refundi recieved one return label and no refundnow im being told that im stuck with a broken laptop and no refund
I purchased a Samsung Inch 4K Ultra HD Smart TV UN65KSUHD TV from DELL which was priced at 1699+tax and they advertised to give $GC with the purchase But the customer rep sent an email saying they cannot issue the GC because my email address or shipping address is tagged as reseller And Customer care said they cannot do anything about it anymoreI feel offended by this remarkBecause they dont have any proof that I am resellerThis is the first purchase I made through Dell and accusations are not fair My address is a residential apartment and I never sold anything online This is a very unfair business by Dell
I purchased my computer at Best Buy in November but had been so busy with work that I did not have time to set it up until March and since then it freezes, shuts down and I have to restart basically dailySince my first contact with Dell I have had to wipe my computer clean and reload my software twiceI have turned over my computer to Dell tech personnel for remote access, had a technician sent to my office to replace the mother board and hard drive and have accumulated countless emails each asking me to do just one more thing to fix this and yet nothing works I asked [redacted] my current Dell Technical support specialist to connect me with a supervisor/manager after yet another fatal crash of my computer and this afternoon I spoke with ***Everyone is consistently politeEveryone recognizes that my computer does not work after months of fixes but there seems to be nothing to do except send them my tower which they are confident that they can fixUnfortunately for me th
It's astonishing that a company like Dell continues to be in operation Two years ago, an $(on sale) Dell laptop was purchased for me as a giftWithin a year, it blue screened and I had to send it to their repair facility under the warrantyPerturbed that the computer had failed me so quickly, I immediately inquired about extending my year warrantyDell was all too happy to sell me an "on sale" three-year warranty for $I purchased "premium support" which I was told covered, among other things, "unlimited parts replacement" and scheduled in-home diagnostic and repairSure enough, a little over a year later, the laptop suddenly would not turn on and became scalding hot in the motherboard areanear the charger input Here is where the nightmare beginsI call Dell's premium support number, and I'm connected with an agent who assures me that he'll be my point of contact through the repair processRegardless of what I've told him about what the problem seems to be, he's required to go through an hour of "troubleshooting" with me which is useless as the computer will not turn onI impress upon him that it's important for me to resolve the problem as soon as possible, as I need the computer for workHe tells me that it would be faster to send the computer in for repair than to have the in-home repair (due to parts being ordered), so I agree to send it inHe tells me a box is coming and that we can be in touch over emailThis is before I realize that Dell employees will literally tell you lie after lie without batting an eye, and you can't trust anything you're told by them The box fails to appear within the time period that I was toldI'm given dates that it will "definitely" appear on and they pass byI become worried, as I am going on a 5-day trip in about a week and won't be available, and I was told that I'd be able to have the computer repaired before I leaveThe box finally arrives, I package my computer, and I send it to the depot The night before I have to leave on my trip, following along with the depot repair online, I notice something strange - there's a hold on my repairI try to contact Dell, but I am on hold for so long and transferred so many times that I have to hang upI have my brother watch the hold while I'm on my tripHe contacts Dell to ask them about it - he is told that the battery is the problem and that it isn't under warranty, even though my warranty specifies "unlimited parts" and we are skeptical that the battery is the reason the computer won't boot up at allHe gives them his credit card for a $charge When I get back, I'm upset to find that my $warranty that was sold to me with (this is quoted verbatim from the email I STILL HAVE from the agent who sold me the warranty, who will now not respond to my emails after the first one) " "unlimited hardware and parts replacement" somehow doesn't cover this particular partI contact online chat support, Dell is unwilling to stand behind the warrantyIt is now a month since I sent the computer in, thanks to both Dell's inefficiency coupled with the hold that they did not notify me about and then held my computer hostage with to extort more money from me for the battery Here's the real kicker: when I finally receive the computer back and I look at the service request, they have replaced the main logic board but NOT THE BATTERYDell charged me to replace a part that should have been covered under warranty by telling me that it was essential to fixing my machine - however, the computer works fine now that the main logic board was replaced, and they DID NOT even replace the battery! They lied to me about the batteryI contact support again and they confirm that the battery wasn't replaced, and have the nerve to try and schedule a service call with me to replace itI demand a refundDell demurrs over the course of several days, saying that only their regional team and not their support can handle refundsI have a week long back and forth with themA woman from Dell who never identifies herself leaves voicemails on my cell phone insisting that I respond to her email (I never receive an email from them, even after supplying an alternative address) or that I call a number she provides with an extension to leave a voicemail for herThis number and extension, I find when I call, goes to Dell's operator, not an answering machineShe transfers me ( a minute wait)The person she transfers me to doesn't even listen to anything I say, and transfers me againThe second person I reach asks me for the dispatch number and then HANGS UP ON ME after nearly being on the phone for an hour waiting Meanwhile, online support keeps telling me that they reached out to the regional team and they're waiting on a response which will take "1-days"Every time days passes, I check back in with themThey tell me it will be another 1-days for a responseIt's a different person every timeIt's a bureaucratic nightmare out of KafkaNot once over the course of any interaction when I express my displeasure at the support I'm receiving does a single representative make any real effort to help me - they just pass the buck and lie to meI'm still waiting on a refund for a part Dell charged me for, even though it was under warranty, and then didn't even provide Don't put yourself through the nightmare of dealing with this awful companyTheir whole business model is taking your money for trash computers and then making the repair process so time-consuming and unhelpful that you just give up or can't keep up with it due to your other commitmentsThey DO NOT care about keeping customers and their computers are shoddy
I submitted the refund request 20 days ago and was told that I should be able to receive the refund within 5~6 business days. But still I have not received the refund. I just chatted with Dell online customer agent and was told that I need to contact Dell security department at ###-###-####. So I did. I called this number several times and had a very bad experience! My call was keep being transferred from one customer agent to another and nobody really solve the issue for me.
Briefly after purchasing an Alienware notebook I began to notice a plethora problems, among them were a faulty screen, overheating, nonfunctional/ mismatched LEDsAs a busy person who owns a second Alienware laptop I used my second laptop until I had the opportunity to file a warranty claim a few weeks before it would end I explained my customer service representative that due to being out of state I would not be able to confirm the repairs were performed until days after the warranty endedShe confirmed that if anything was not fixed I should contact her to have it resolved (I have copies of this email) I received the laptop and immediately noticed (after seconds of turning it on) that one of the issues, the LEDs was not workingI attempted to contact my assigned customer service representative to no avail I proceeded to call the general customer service department who essentially said, you are out of warranty and will have to pay for repairs
I purchased a Dell Inspiron on 7/15/through Best Buy on the internet with an additional cost for the windows software Today 8/8/I open my laptop and I couldn't sign in and it took minutes for the sign on page to display I called BestBuy and since I was not important my return policy was days and if I was elite I would have had a day policy So I call Dell and a hardware tech ran a test on the laptop and said it's a software issue and routed the call to software Soft ware informed me that this was a fee for service call due to it was a soft ware issue I explained several times I just bought the computer and downloaded Windows to the windows that was pre installed The tech would not change his answer still wanting me to pay a fee and I refuse I asked to speak to their resolution center and he said there was no such thing Be aware Dell is horrible and I am stuck with a computer that has software issues DO NOT BUY DELL!!!!!!!!! I had to give a star but Dell deserves a negative on this one
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID [redacted] and order number [redacted] , for an Inspiron Desktop computer Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.” When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me I called Dell on the phone number provided in the email and after minutes on hold abandoned the call The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back I called Dell again that afternoon and spoke with someone who claimed that the cr