Hello, I ordered two expensive servers from Dell on 30 September. Through a series of delays (all that Dell is responsible for), these servers were not delivered until 2 November and 5 November respectively. Upon ultimate delivery, both servers were sent to an address that was not where I needed the servers to go. I am a diplomat overseas and had requested for the packages to be shipped to a DPO. Dell initially shipped the packages with a lithium ion sticker, despite no lithium ion material inside (which caused the packages to get rejected. Then Dell shipped one package via a courier that could not ship to a DPO. One server I was able to return via their standard process. Dell claims that the second server was outside of their return policy -- 30 days from the invoice date vs. date of arrival. Because shipping took longer that 30 days [ordered on 30 Sep and delivered on 5 November], effectively it could not be returned. I explained this to a representative immediate
I purchase a brand new computer from Dell on 07/29/it was delivered in August On 02/23/my hard driver crashed I call dell technical support spoke to [redacted] for hours In the end their was nothing they could do but send a tech to my home to replace the hard drive I paid $so I could keep the hard drive I had because it had all my personal information on it I was told that once the tech comes out, then I need to call back dell to have all programs I originally have re-installed I call back dell once the tech came out and now is were the "bait and switch" started I was told I could not get back the Microsoft programs because I did not save the KEY Which is unfair Dell see were I bought the program I DID NOT STEEL IT Secondly, my printer no longer works with the computer That did not require a KEY but dell is stating that because my printer is not covered under extended warranty they will not hook it back up with out me paying again If my comput
since Feb of 17 I have been having problems with the computer being very slow and freezing, several attempts by dell service to repair it, and finally they said to sent it in, which I did, they removed windows 10 and replaced with windows 8 ( I wouldn't care if it worked) well the computer came back with the same problems it went out with, and now they want to start on line repair again. I have spent so many hours with this, and now they are giving me a whole day to wait for them to call and remotely repair (ha ha)
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours
In March 2016, I purchased a Dell Inspiron laptop for close to $and within weeks I was having major issues with it Dell customer service was of no help and I contacted executive office The acknowledged was defective and would not give me refund even though was within day Dell refund policy Instead they sent another new laptop which I reluctantly accepted and now less than months I am again having major issues and Dell customer service again bailed on me and will not resolve it Again executive customer service gets involved and they wont refund my money even though I should qualify as it replaces one that did previously qualify They are not sending me onsite service or the parts I need instead I am getting the run around
I made a purchase on DELL.com with order number [redacted] with two day shippingIt shows on their order page the mer***dise was in stock and would be shipped on 10/09/17, but the mer***dise was actually shipped on 10/10/which is a full day late, I confirmed with DELL Chat Support Agent that the product was to be delivered on 10/11/I have been constantly tracking the package for two days, and I see absolutely no signs of the package moving at allI returned to Dell Chat Support, and the agents "assured" me the package would be delivered on 10/11/It is now the end of the day on 10/11/17, and the tracking status still shows the package has not even moved a single bit at allAs of now I have not received the mer***dise as promisedNow I am very concerned if DELL actually shipped out my mer***dise, and that the agents were trying to deceive me into believing the mer***dise would arrive at allDELL still took away my money, and this constitutes fraud if I do not receive
I purchased an Alienware laptop from Dell, with the service tag of [redacted] I purchased the model that they had advertised as being a 'Limited Edition OLED' Alienware 13, referring to the new OLED display technologyOnly a little over a month after purchasing this laptop a brand new Alienware laptop released, featuring an OLED displayThis made the advertisement of it being limited edition a lie, I would have waited for the new version had I known that this version wasn't going to actually be limited edition
New Dell Inspiron laptop overheated (in the EXTREME), battery melted down, completely crashed 9/14/losing my documents, failed to power up again/completely deadSent for unsuccessful repairs under warrantyDuring 2nd repair, Dell Repair Depo did new damage to the hardware ,rendering laptop unusable3rd 11/12/failed repair attempt by hr remote control session, followed by more weeks of emails and phone callsAs of 11/29/Dell is unable to follow through on their offer of a 4th repair attempt because necessary part is unavailable Loss of use starting June 2018, continuing with Sept complete laptop meltdown, now coupled with additional damage done by Dell itself during a negligent repair on Nov7, 2018, and still no resolution Advanced Resolution Group resolver Ms [redacted] going in circles and her misstatement of key facts unhelpful Requesting Revdex.com assistance with either NEW laptop replacement or full refund of purchase priceContinued communication with s
I bought a Samsung Inch LED TV UN32J4000AF HDTV at dell.com(US) 209.87(including tax) at Feb 1st I bought this TV because it was in promotion giving 100$ CouponAfter I charged it, I was confirmed by customer chat counselor whose last name is [redacted] He admitted that I was entitled to get 100$ coupon, and make sure for me to wait 10-days from the date of invoice(I have photo record of this and Dell has it on its system, too) Today(Feb 2016), I was counselled by chatting counselor whose name was [redacted] ***, and he said there is no record of promotion in my order and he asked me the proofs While I was uploading my screenshot proof, he just left the chatI was mad so I called to Dell for customer support, and a counselor having indian pronunciation in telephone line said I would not be entitled to get the 100$ coupon The reason is that my order was completed when the promotion endHe said that promotion end in 7am of Feb so he said Dell will give the 100$ coupon
I ordered a Dell computer on December 10th to be delivered between December 15- Dell chose CEVA logistics as the shipping company, even though the link from the Dell website for the tracking number takes you to the Fwebsite Found out it was shipped by CEVA by chatting with a Dell representative As of today 1/4/18, we have still not received the computer, even though the CEVA site shows it was delivered on 12/at 06:amWe spoke with Dell customer service on four different occasions, 12/21, 12/22/, 12/29, and 1/4/about the computer not being delivered The Dell supervisor told me today that the "logistics" team is investigating the delivery and they are waiting to have confirmation that the computer was not delivered on 12/28/ On three of the occations the Dell representative tried to call CEVA and was not able to get them on the phone I also tried to contact CEVA on at least ten occasions and was not able to get them on the phone
I purchased a Dell XPS laptop on Nov 13, I am customer # [redacted] I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with [redacted] a supervisor at the El Salvador office (ID# [redacted] ) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (crs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
Hello, our dell XPS laptop(Service Tag [redacted] ) has had three different motherboards replaced (Request #: [redacted] - Created: May 19, 2016, [redacted] - March 12, 2016, #: [redacted] - May 21, 2015) in less then one year periodon the last service call, the laptop encountered the same symptom of not turning onafter dell installed a new motherboard and dell technical support was contacted on May 22,This issue is the fourth time that this laptop has had and dell has not resolved the issue
I just bought an Inspiron Laptop on August 24th It is so slow and unresponsiveTakes very long to start up Freezes up in the middle of my assignment I have paid it in full I just want to get my money back It is so frustrating Called them they tried to fix the problemStill having problems It is still under manufacturer warranty Please help me
I bought a Dell laptop computer and it has the following problems; 1) the speakers do not work correctly they will not put out sound, the only way to hear something is to connect exterior speakers 2) the start menu for Windows does not come up and the preferences such as time desktop color are all locked and stating that file does not exist 3) there is an error in the Sleep driver as when the computer goes to sleep on occasion it gets stuck turning the hard-drive on and off every couple of seconds well walking out the screen
My daughter's Dell Inspiron (5547) laptop has a hinge that broke looseIt's an obvious design defect since she never dropped it and the hinge started to buckle a year ago (within a year of purchase)This laptop gets minimal use and never leaves her bedroomI searched the computer website forums and Dell's own community forum website and have found this is an extremely common complaint with this laptop modelThere are actually hundreds of these complaints and YouTube videos showing how to replace the hinge and frameThe cost at a local store is over $and Dell would charge the same or more.There should have been a recall since everyone has complained of the exact same hinge on the right coming looseDell refuses to fix the problem without a charge and claims they have a "hinge" policyThe fact that they have a "hinge policy" and they only cover the hardware for a year tells me that they are very aware of this design defect and will not own up to it and offer their cust
Dell will not honor the poor quality craftsmanship of their repair that has gone bad days after they supposedly fixed itI believe the technician either did not do his job well purposely or coincidentally that it was days prior to warranty expires and the warranty work is only good for days so it appears I was bait and switched with shoddy repairs to fraudulently stiff me with a black screen computer which was the sane issue they supposedly fixed!??
I bought a $Dell gift card some time agoBut whenever I used it to place an order at Dell.com, the order was canceledThere is no way I can use the $gift cardI would like Dell to refund me for the gift card value if they don't let customer use it at all
On October 10th, my computer screen shut off and crackedThe computer was never dropped nor has it ever been mistreatedThe fact that computer screen shut off shows that there is obviously some internal issue, possibly overheating or some other issueI contacted customer support immediatelyI was contacted by mail and was told it was not covered because my computer was out of warrantyI purchased my computer on 04/21/which they said they had no record of and had to "obtain my information" because it was not on file, even though I registered my computer the day I bought it! I also registered my computer with DellI was told that my computer was not under warranty and the Dell warranty department told me that I had to pay for the repair but couldn't tell me any information because the person who could tell me was not workingThe issue with the computer is obviously internalThe agent argued with me and said that if it was a problem with the computer there would have bee
Bought Dell laptop Inspiron on March 28, 2016, including Premium Service PlanHad problem with touhpad in beginning but thought I would try to work through itIn October I began to have more problems with touchpad and chargingCalled Dell service and after phone diagnosis agreed to have technician come out to replace charger and motherboardThis occurred on October 24, 2016.Two days later, screen went blankAgain called Dell and after more diagnosis, reluctantly agreed to send computer in to service depot after being promised day turnaroundTook days to get shipping box from Dell and by then was weekendShipped unit Monday, October Unit was received by Dell on November On November 3, I was told that because part (another motherboard) was not available there could be a further day delayLong story short, I was not provided regular updates after that via email or phone as I was promised and their repair status website also was not updatedIt is now November
- On March 29, I ordered Dell Precision MWorkstation - April 12, I received a wrong one (configurations different from the one I ordered & paid for)I contacted the customer service, they advised that it'd be easier if I just returned the machine, get refunded, and then order a new one - April 13, I shipped the workstation back to Dell - April 17, they claimed they issued a full refund to my accounts ($1,back to my CC & $1,to my Dell Preferred Account) - All what I got was $1,to my Dell Preferred Account - More than month & a half till May & after tens of phone calls & millions of hours waiting on hold, I finally got $1,back to my CC, & they told me sorry it was an internal mistake! - Today July (months), they still owe me $to my Dell Preferred Account, during those three months I literally tried everything (e-mails, mails, phone calls, messages on social media.....etc.), sorry we already submitt
Hello, I ordered two expensive servers from Dell on 30 September. Through a series of delays (all that Dell is responsible for), these servers were not delivered until 2 November and 5 November respectively. Upon ultimate delivery, both servers were sent to an address that was not where I needed the servers to go. I am a diplomat overseas and had requested for the packages to be shipped to a DPO. Dell initially shipped the packages with a lithium ion sticker, despite no lithium ion material inside (which caused the packages to get rejected. Then Dell shipped one package via a courier that could not ship to a DPO. One server I was able to return via their standard process. Dell claims that the second server was outside of their return policy -- 30 days from the invoice date vs. date of arrival. Because shipping took longer that 30 days [ordered on 30 Sep and delivered on 5 November], effectively it could not be returned. I explained this to a representative immediate
I purchase a brand new computer from Dell on 07/29/it was delivered in August On 02/23/my hard driver crashed I call dell technical support spoke to [redacted] for hours In the end their was nothing they could do but send a tech to my home to replace the hard drive I paid $so I could keep the hard drive I had because it had all my personal information on it I was told that once the tech comes out, then I need to call back dell to have all programs I originally have re-installed I call back dell once the tech came out and now is were the "bait and switch" started I was told I could not get back the Microsoft programs because I did not save the KEY Which is unfair Dell see were I bought the program I DID NOT STEEL IT Secondly, my printer no longer works with the computer That did not require a KEY but dell is stating that because my printer is not covered under extended warranty they will not hook it back up with out me paying again If my comput
since Feb of 17 I have been having problems with the computer being very slow and freezing, several attempts by dell service to repair it, and finally they said to sent it in, which I did, they removed windows 10 and replaced with windows 8 ( I wouldn't care if it worked) well the computer came back with the same problems it went out with, and now they want to start on line repair again. I have spent so many hours with this, and now they are giving me a whole day to wait for them to call and remotely repair (ha ha)
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours
In March 2016, I purchased a Dell Inspiron laptop for close to $and within weeks I was having major issues with it Dell customer service was of no help and I contacted executive office The acknowledged was defective and would not give me refund even though was within day Dell refund policy Instead they sent another new laptop which I reluctantly accepted and now less than months I am again having major issues and Dell customer service again bailed on me and will not resolve it Again executive customer service gets involved and they wont refund my money even though I should qualify as it replaces one that did previously qualify They are not sending me onsite service or the parts I need instead I am getting the run around
I made a purchase on DELL.com with order number [redacted] with two day shippingIt shows on their order page the mer***dise was in stock and would be shipped on 10/09/17, but the mer***dise was actually shipped on 10/10/which is a full day late, I confirmed with DELL Chat Support Agent that the product was to be delivered on 10/11/I have been constantly tracking the package for two days, and I see absolutely no signs of the package moving at allI returned to Dell Chat Support, and the agents "assured" me the package would be delivered on 10/11/It is now the end of the day on 10/11/17, and the tracking status still shows the package has not even moved a single bit at allAs of now I have not received the mer***dise as promisedNow I am very concerned if DELL actually shipped out my mer***dise, and that the agents were trying to deceive me into believing the mer***dise would arrive at allDELL still took away my money, and this constitutes fraud if I do not receive
I purchased an Alienware laptop from Dell, with the service tag of [redacted] I purchased the model that they had advertised as being a 'Limited Edition OLED' Alienware 13, referring to the new OLED display technologyOnly a little over a month after purchasing this laptop a brand new Alienware laptop released, featuring an OLED displayThis made the advertisement of it being limited edition a lie, I would have waited for the new version had I known that this version wasn't going to actually be limited edition
New Dell Inspiron laptop overheated (in the EXTREME), battery melted down, completely crashed 9/14/losing my documents, failed to power up again/completely deadSent for unsuccessful repairs under warrantyDuring 2nd repair, Dell Repair Depo did new damage to the hardware ,rendering laptop unusable3rd 11/12/failed repair attempt by hr remote control session, followed by more weeks of emails and phone callsAs of 11/29/Dell is unable to follow through on their offer of a 4th repair attempt because necessary part is unavailable Loss of use starting June 2018, continuing with Sept complete laptop meltdown, now coupled with additional damage done by Dell itself during a negligent repair on Nov7, 2018, and still no resolution Advanced Resolution Group resolver Ms [redacted] going in circles and her misstatement of key facts unhelpful Requesting Revdex.com assistance with either NEW laptop replacement or full refund of purchase priceContinued communication with s
I bought a Samsung Inch LED TV UN32J4000AF HDTV at dell.com(US) 209.87(including tax) at Feb 1st I bought this TV because it was in promotion giving 100$ CouponAfter I charged it, I was confirmed by customer chat counselor whose last name is [redacted] He admitted that I was entitled to get 100$ coupon, and make sure for me to wait 10-days from the date of invoice(I have photo record of this and Dell has it on its system, too) Today(Feb 2016), I was counselled by chatting counselor whose name was [redacted] ***, and he said there is no record of promotion in my order and he asked me the proofs While I was uploading my screenshot proof, he just left the chatI was mad so I called to Dell for customer support, and a counselor having indian pronunciation in telephone line said I would not be entitled to get the 100$ coupon The reason is that my order was completed when the promotion endHe said that promotion end in 7am of Feb so he said Dell will give the 100$ coupon
I ordered a Dell computer on December 10th to be delivered between December 15- Dell chose CEVA logistics as the shipping company, even though the link from the Dell website for the tracking number takes you to the Fwebsite Found out it was shipped by CEVA by chatting with a Dell representative As of today 1/4/18, we have still not received the computer, even though the CEVA site shows it was delivered on 12/at 06:amWe spoke with Dell customer service on four different occasions, 12/21, 12/22/, 12/29, and 1/4/about the computer not being delivered The Dell supervisor told me today that the "logistics" team is investigating the delivery and they are waiting to have confirmation that the computer was not delivered on 12/28/ On three of the occations the Dell representative tried to call CEVA and was not able to get them on the phone I also tried to contact CEVA on at least ten occasions and was not able to get them on the phone
I purchased a Dell XPS laptop on Nov 13, I am customer # [redacted] I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with [redacted] a supervisor at the El Salvador office (ID# [redacted] ) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (c
rs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
Hello, our dell XPS laptop(Service Tag [redacted] ) has had three different motherboards replaced (Request #: [redacted] - Created: May 19, 2016, [redacted] - March 12, 2016, #: [redacted] - May 21, 2015) in less then one year periodon the last service call, the laptop encountered the same symptom of not turning onafter dell installed a new motherboard and dell technical support was contacted on May 22,This issue is the fourth time that this laptop has had and dell has not resolved the issue
I just bought an Inspiron Laptop on August 24th It is so slow and unresponsiveTakes very long to start up Freezes up in the middle of my assignment I have paid it in full I just want to get my money back It is so frustrating Called them they tried to fix the problemStill having problems It is still under manufacturer warranty Please help me
I bought a Dell laptop computer and it has the following problems; 1) the speakers do not work correctly they will not put out sound, the only way to hear something is to connect exterior speakers 2) the start menu for Windows does not come up and the preferences such as time desktop color are all locked and stating that file does not exist 3) there is an error in the Sleep driver as when the computer goes to sleep on occasion it gets stuck turning the hard-drive on and off every couple of seconds well walking out the screen
My daughter's Dell Inspiron (5547) laptop has a hinge that broke looseIt's an obvious design defect since she never dropped it and the hinge started to buckle a year ago (within a year of purchase)This laptop gets minimal use and never leaves her bedroomI searched the computer website forums and Dell's own community forum website and have found this is an extremely common complaint with this laptop modelThere are actually hundreds of these complaints and YouTube videos showing how to replace the hinge and frameThe cost at a local store is over $and Dell would charge the same or more.There should have been a recall since everyone has complained of the exact same hinge on the right coming looseDell refuses to fix the problem without a charge and claims they have a "hinge" policyThe fact that they have a "hinge policy" and they only cover the hardware for a year tells me that they are very aware of this design defect and will not own up to it and offer their cust
Dell will not honor the poor quality craftsmanship of their repair that has gone bad days after they supposedly fixed itI believe the technician either did not do his job well purposely or coincidentally that it was days prior to warranty expires and the warranty work is only good for days so it appears I was bait and switched with shoddy repairs to fraudulently stiff me with a black screen computer which was the sane issue they supposedly fixed!??
I bought a $Dell gift card some time agoBut whenever I used it to place an order at Dell.com, the order was canceledThere is no way I can use the $gift cardI would like Dell to refund me for the gift card value if they don't let customer use it at all
On October 10th, my computer screen shut off and crackedThe computer was never dropped nor has it ever been mistreatedThe fact that computer screen shut off shows that there is obviously some internal issue, possibly overheating or some other issueI contacted customer support immediatelyI was contacted by mail and was told it was not covered because my computer was out of warrantyI purchased my computer on 04/21/which they said they had no record of and had to "obtain my information" because it was not on file, even though I registered my computer the day I bought it! I also registered my computer with DellI was told that my computer was not under warranty and the Dell warranty department told me that I had to pay for the repair but couldn't tell me any information because the person who could tell me was not workingThe issue with the computer is obviously internalThe agent argued with me and said that if it was a problem with the computer there would have bee
Bought Dell laptop Inspiron on March 28, 2016, including Premium Service PlanHad problem with touhpad in beginning but thought I would try to work through itIn October I began to have more problems with touchpad and chargingCalled Dell service and after phone diagnosis agreed to have technician come out to replace charger and motherboardThis occurred on October 24, 2016.Two days later, screen went blankAgain called Dell and after more diagnosis, reluctantly agreed to send computer in to service depot after being promised day turnaroundTook days to get shipping box from Dell and by then was weekendShipped unit Monday, October Unit was received by Dell on November On November 3, I was told that because part (another motherboard) was not available there could be a further day delayLong story short, I was not provided regular updates after that via email or phone as I was promised and their repair status website also was not updatedIt is now November
- On March 29, I ordered Dell Precision MWorkstation - April 12, I received a wrong one (configurations different from the one I ordered & paid for)I contacted the customer service, they advised that it'd be easier if I just returned the machine, get refunded, and then order a new one - April 13, I shipped the workstation back to Dell - April 17, they claimed they issued a full refund to my accounts ($1,back to my CC & $1,to my Dell Preferred Account) - All what I got was $1,to my Dell Preferred Account - More than month & a half till May & after tens of phone calls & millions of hours waiting on hold, I finally got $1,back to my CC, & they told me sorry it was an internal mistake! - Today July (months), they still owe me $to my Dell Preferred Account, during those three months I literally tried everything (e-mails, mails, phone calls, messages on social media.....etc.), sorry we already submitt