Two years ago my daughter and I purchased an Alienware Xfor my grandsons for ChristmasBoy did we get a surprise! The flipping thing was defective and had to be repairedMy grandsons were extremely disappointed that they couldn't play any of the new games they had gotten for ChristmasMy daughter called Dell because where we had purchased it from did not have any addition stock of the itemDell customer support sent a tech to the house to replace the motherboard and a couple of other itemsThe Dell tech support rep told my daughter that because we received a defective product Dell would extend the warranty an additional yearMy daughter was happy the computer was mixed and the boys could play their games Well now year and months later the flipping computer has the same issue; won't turn on and the thing is worthlessMy daughter calls Dell, they tell her the computer is out of warrantyThey tell her the extra year she was promised was not givenShe doesn't tell me a
Bought the system from Dell directly on line in September Extended the warrantee for an additional yearmonths after delivery the administrator account corrupted and Dell Tech Support was unable to fix so account had to be deleted and recreated, but not all files savedSystem was very slow after that " fix " and then on 04-30-another occurrence of account corruption and this time when tech support was trying to access the computer remotely he had issues so I was asked to pull up the " Go To Meeting " website so he could gain access that wayIt took him forever but finally he determined that the Hard Drive was badWhen I asked when I could expect a replacement he said they would be sending out a tech within hrsto replace the Hard DriveIt was days before the tech cameThey sent him with a faulty Hard Drive and it would take a couple of days to shipHe came back days later and this the hard drive is good but the version of Windows was badHe left "doing a
I placed an order for a laptop computer from DellThe customer service representative took my order and advise would be delivered on September 24, A few days later I check my tracking and there was no status so I called I spent about 3/hours back and forth with dell spoke to several managers/supervisor till I was exhaustedcome to find out the rep who took my order did not process the address correctly so the order got kicked out and I would have not known about it if I had not made the callthe management team at Dell are just as incompetent as their employeesNow I have my laptop after one of the most intents calls I have ever encounteredI was transferred about timesI ended back to the original rep that mess up my order its seems that his supervisor wanted him to clean up his messNow I have a laptop that I believe is not what I should have received this unit works very slow and do not have all the items that I should havethis is now Dell treats clients who comp
I had my computer for a month and it started flickering colorsI got in touch with the tech support and they told me to send it to their repair centerI sent the computer the next dayWhen I received the computer, it worked for a week, then it started with the same problemI called the tech center again and they told me to send it off againI sent it the next dayThis time it took twice as long to receive it but same amount of time for the issue to reoccurI called them again the same day and they told me I could only get a repair, but I did not want to repair a computer that was going to have issues again the next week it comes back to meI asked for a refund or an exchange but they tried for around thirty minutes to try to get me to say yes to a repairThe supervisor eventually said that I could get a refund but I have to call a number (he listed off really fast and when I asked to repeat it and slow down he didn't)The next morning I called the customer service line (a num
I bought a Dell technical support year package back on Feb.7/to fix my wifi issues on my Dell laptop After the Tech Support team spent some time on my laptop they determined they couldn't fix my wifi issues and told me I would get a refund and to go take it in to get in fixed elsewhere So that's what I did The last months I have called Dell Tech support team over times trying to ask about my refund I have had the WORSE experience ever with this team They would tell me they are putting through the refund each time and I would call back two weeks later to see where my refund was and there would be no note or reference of the refund and the next person would tell me the same thing-most frustrating experience ever It was like working with people that just lied to your face every time and it having it happen once every two weeks for a month span-beyond frustrating I have never filled a complaint like this in my life but this was the most un professional experienc
I sent my Dell Inspiron to the repair depot for repair on May 4th, so they could replace my harddriveUpon receiving it there and after testing they determined that it needed a new screen tooThey wouldn't tell me why the laptop needed it's screen replaced just that it didThe laptop was fine other then needing a new harddrive when it left my home ? I agreed to let them replace my screen along with the harddriveI was then notified on May 9th that the agreed to screen was on backorder and that the repairs would be put on hold unitl the part came back into stockTwo weeks went by until I was notifed that the part could take another month or more to come back into stock and as an alternative to waiting even longer I was presented with the option of going through a system exchange by the DellCares social media reps A system exchange would result in the depot keeping my old Dell and me receiving another laptop of equal or better specificationsI accepted this opt
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
I have never gone through an experience with any company than the one I am going through with DellI do not know where else to go to resolve my issue I placed two orders for Dell XPS laptops valued at $each, that's in totalFirst, my account was put on hold for security reasons, which I did not mind even though I had to complete a few steps to verify my identityThen, when one of the orders were processed and shipped, an email with the order information and tracking information was sent from [redacted] @dell.com to me and another email address (gmail) belonging to someone I do not knowI called Dell Customer Service expressing my concern over my personal and tracking information being sent to someone else and I was told everything was o.kand to not worry about the packagesMy billing information was also changed on one of the orders to an address in Kentucky (I do not know anyone from Kentucky nor have I ever been to Kentucky) and that was another phone call
l purchased a computer that only worked for monthsi spent months getting it repaired and then eventually replaced through dellNow months later the replacement is not working and they will not fix it without charging me I was not given s new warranty when I got the replacement instead it only got the remaining time left on the original computer's year warrantyI feel that since I have had this computer for less then year they should help me fix this free of chargeInstead I was told that there is no guarantee that electronics will work
Dell is currently running multiple promotions which involve the customer receiving a gift card for purchasing larger valued productsI saw this as a great opportunity to invest in some new televisions for my employees while be able to use the funds from my gift cards for a gift for a clientWhen I received the gift cards ($dollar gift cards since I purchased televisions) I was told that the gift cards could not be combined to make a purchase onlineWhile this seems like the right of any manufacturer to make I didn't feel as if this was being displayed in the proper way on their websiteWhen checking out during purchase it explicitly stated that in order to combine multiple gift cards you must call the phone number listed and they will be able to assistOnce I made the call and spoke to the customer service agents it appeared that only two cards could be combined to make purchasesWhich seems like if you know this to me be so hen you should make the gift cards easily combi
I placed a order today and was advise I would recieve a loyalty rewards gift cardMy order was placed on hold due to verificationI was sent a email and advised to call in regards to my paymentI called and verifiedThen advised my gift was expiredSo I advised them to charge my Dell cardI was then advised by the rep she would have to cancel the order and then I would recieve my gift card, I emailed the verification of the loyalty rewards confirmation like she asked I have been on the phone with them for hrs and nothing resolved Hung up on times transfered times The worse customer service I have ever seenI have tried to give Dell another chance, but I they don't care about consumers
I placed an order for a PC on 9/(order# [redacted] )The product arrived damaged and was returned to Dell for a full refund on 9/(I have an acknowledgment that the PC was received by Dell)I have not received my refundI have repeatedly called Dell for an update but they tell me it's processingIt is now December and I need my money back I used two payment methods for this transaction a gift card in the amount of $and $on my American Express CardThe $was returned to me but I never received the $
I contacted Dell to buy ink cartridges for one of my Dell printer; the salesperson gave me a sales pitch about a printer they had on sale; I informed the salesperson that I bought printers from Dell and none of them meet my needs but I kept them anyway and paid for them; I explained to the salesperson the feature I needed on a printer, he assured me that the new printer will meet my needs, I informed him that if the printer does not meet my needs that he will have to make arrangements for its return; he assured me that he will make such arrangements if I do not want the printerForty five minutes after I received the printer I contacted the salesperson and informed him that the printer does not have the feature I requested and that he should make arrangements to have the printer returnedNow, approximately months later, after speaking to a number of Dell personnel and sending them numerous emails and letters, Dell personnel continue to harass me by sending bills to my address; th
Disappointed with customer service, tech support, customer care, returns and every other person in Dell I have wasted speaking to for the entire afternoon/eveningPurchased a computer that wouldn't boot up, contacted support within hours of receiving the computerSince then it has been a nightmare trying to get it working at first and then being told it is hard drive failure to trying to get it replaced and finally returnedComplete joke of customer serviceIn one phone call I was transferred to different people all of which said they couldn't do anything and to speak to the next personUltimate example of passing the buck with no one willing to helpGetting a replacement computer days after getting the initial junk machine is unacceptable especially when you can go online and buy the same machine for delivery the next dayThis experience is making me reconsider being a loyal Dell purchaser
The week before last, we had what would seem to be a problem with our main desktop computer, purchased from Dell. We have only had the computer since the start of 2015. There was a power surge during a recent storm, and it threw the computer out of sync, and we could get no resolution from our location. We called Dell service support (their customer support is in India) and after troubleshooting our problem, the technician stated that he was going to send out another hard drive. We received it a few days later, and installed it successfully in our computer. We felt that this was an issue in which a Dell technician should have been involved. After putting in the hard drive, we were told to start up the computer - which we did; this didn't solve our problem. Apparently, our Operating System was then found to be corrupt, and we were told that we should have the computer sent back to have it repaired. As of last week, we hadn't gotten the paperwork, nor the container which was
I purchased a Dell PC brand new from walmart a few months agoThe PC was purchased for business and was put in storage as a backup because it wasn't needed at the timeLast week we decided to set it up because another computer went downWe hooked everything up, pressed the power button, and nothing happened except the power light flashed amberSo I opened the case to see if anything was obviously wrong and everything seemed in place, it had the CPU, RAM, and HDD all properly installedSo I contacted Dell support and the we got to the conclusion that the motherboard or the power supply went badSo they sent me a shipping label, I boxed up the PC and shipped it off via FedExSo dell get the PC and after a few days I get a call from me, their service tech tells me that the PC is MISSING the CPU, RAM, and HDDNow I know good and well that I sent a PC that had all of those parts in it, and on top of that what would I stand to gain from trying to get them to give me extra parts? This
This is my third issue with Dell I used my rewards advantage points to purchase several Xbox Live Digital Gift Cards and then I receive a notice that the six orders were cancelledI called customer service adn all they do is [redacted] me off to the next person until I finally get angry and just hang upI warned the person that I would go this route and they said ok Ill send you to the right personIt was an auto-attendant My rewards points are now not back on my card even though they cancelled the order
I purchased a dell product back in December of It wasn't what I wanted so I called their customer service to initiate a returnDuring that phone call I was told that if I returned the product before the first billing cycle, I would not be charged a restock feeIt took three months and several phone calls before the return was processed and I was refundedHowever, I am being charged a restocking fee, missed payment fee, and interest for the late paymentAll of which should not even be there had they issued the return in December instead of waiting three months to do soNow I have to wait for yet another dispute to be settled to be refunded yet againTheir representatives have been extremely inefficient, unhelpful, and rude
Purchased a TV on 8/23/under order number [redacted] which involved a Samsung 65" Curved TV on sale for $plus a $dell gift card that would be sent within 10-business daysThe payment method through paypal had issues and on 8/25/I called to change the order payment method to my debit card to find out the price of the TV had increasedThey said they would honor the price of $but not the gift cardThe original email I received when payment was not successful said I had business days to resolve the issue and that the order was on hold, no mention ever it was cancelledDell MUST honor this
We got a Latitude with a keyboard It gets hot when it's not being used and has a message of "No bootable device found." We contacted tech support who could not fix it I told them we wanted our money back for both the tablet and the keyboard and we would return the items to them at their cost I was given a phone number to call to get a refund on January 18, after pm EST which was at our days We never saw anywhere or was told that we only had days to get a refund Once I got the phone number, I tried multiple times to reach someone Nobody ever answered I finally got reached someone and they are saying it's too late for a refund I told them that was there fault for nobody ever answering the phoneThey sold us a bad tablet, we tried tech support, and now they are refusing our refund
Two years ago my daughter and I purchased an Alienware Xfor my grandsons for ChristmasBoy did we get a surprise! The flipping thing was defective and had to be repairedMy grandsons were extremely disappointed that they couldn't play any of the new games they had gotten for ChristmasMy daughter called Dell because where we had purchased it from did not have any addition stock of the itemDell customer support sent a tech to the house to replace the motherboard and a couple of other itemsThe Dell tech support rep told my daughter that because we received a defective product Dell would extend the warranty an additional yearMy daughter was happy the computer was mixed and the boys could play their games Well now year and months later the flipping computer has the same issue; won't turn on and the thing is worthlessMy daughter calls Dell, they tell her the computer is out of warrantyThey tell her the extra year she was promised was not givenShe doesn't tell me a
Bought the system from Dell directly on line in September Extended the warrantee for an additional yearmonths after delivery the administrator account corrupted and Dell Tech Support was unable to fix so account had to be deleted and recreated, but not all files savedSystem was very slow after that " fix " and then on 04-30-another occurrence of account corruption and this time when tech support was trying to access the computer remotely he had issues so I was asked to pull up the " Go To Meeting " website so he could gain access that wayIt took him forever but finally he determined that the Hard Drive was badWhen I asked when I could expect a replacement he said they would be sending out a tech within hrsto replace the Hard DriveIt was days before the tech cameThey sent him with a faulty Hard Drive and it would take a couple of days to shipHe came back days later and this the hard drive is good but the version of Windows was badHe left "doing a
I placed an order for a laptop computer from DellThe customer service representative took my order and advise would be delivered on September 24, A few days later I check my tracking and there was no status so I called I spent about 3/hours back and forth with dell spoke to several managers/supervisor till I was exhaustedcome to find out the rep who took my order did not process the address correctly so the order got kicked out and I would have not known about it if I had not made the callthe management team at Dell are just as incompetent as their employeesNow I have my laptop after one of the most intents calls I have ever encounteredI was transferred about timesI ended back to the original rep that mess up my order its seems that his supervisor wanted him to clean up his messNow I have a laptop that I believe is not what I should have received this unit works very slow and do not have all the items that I should havethis is now Dell treats clients who comp
I had my computer for a month and it started flickering colorsI got in touch with the tech support and they told me to send it to their repair centerI sent the computer the next dayWhen I received the computer, it worked for a week, then it started with the same problemI called the tech center again and they told me to send it off againI sent it the next dayThis time it took twice as long to receive it but same amount of time for the issue to reoccurI called them again the same day and they told me I could only get a repair, but I did not want to repair a computer that was going to have issues again the next week it comes back to meI asked for a refund or an exchange but they tried for around thirty minutes to try to get me to say yes to a repairThe supervisor eventually said that I could get a refund but I have to call a number (he listed off really fast and when I asked to repeat it and slow down he didn't)The next morning I called the customer service line (a num
I bought a Dell technical support year package back on Feb.7/to fix my wifi issues on my Dell laptop After the Tech Support team spent some time on my laptop they determined they couldn't fix my wifi issues and told me I would get a refund and to go take it in to get in fixed elsewhere So that's what I did The last months I have called Dell Tech support team over times trying to ask about my refund I have had the WORSE experience ever with this team They would tell me they are putting through the refund each time and I would call back two weeks later to see where my refund was and there would be no note or reference of the refund and the next person would tell me the same thing-most frustrating experience ever It was like working with people that just lied to your face every time and it having it happen once every two weeks for a month span-beyond frustrating I have never filled a complaint like this in my life but this was the most un professional experienc
I sent my Dell Inspiron to the repair depot for repair on May 4th, so they could replace my harddriveUpon receiving it there and after testing they determined that it needed a new screen tooThey wouldn't tell me why the laptop needed it's screen replaced just that it didThe laptop was fine other then needing a new harddrive when it left my home ? I agreed to let them replace my screen along with the harddriveI was then notified on May 9th that the agreed to screen was on backorder and that the repairs would be put on hold unitl the part came back into stockTwo weeks went by until I was notifed that the part could take another month or more to come back into stock and as an alternative to waiting even longer I was presented with the option of going through a system exchange by the DellCares social media reps A system exchange would result in the depot keeping my old Dell and me receiving another laptop of equal or better specificationsI accepted this opt
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
I have never gone through an experience with any company than the one I am going through with DellI do not know where else to go to resolve my issue I placed two orders for Dell XPS laptops valued at $each, that's in totalFirst, my account was put on hold for security reasons, which I did not mind even though I had to complete a few steps to verify my identityThen, when one of the orders were processed and shipped, an email with the order information and tracking information was sent from [redacted] @dell.com to me and another email address (gmail) belonging to someone I do not knowI called Dell Customer Service expressing my concern over my personal and tracking information being sent to someone else and I was told everything was o.kand to not worry about the packagesMy billing information was also changed on one of the orders to an address in Kentucky (I do not know anyone from Kentucky nor have I ever been to Kentucky) and that was another phone call
l purchased a computer that only worked for monthsi spent months getting it repaired and then eventually replaced through dellNow months later the replacement is not working and they will not fix it without charging me I was not given s new warranty when I got the replacement instead it only got the remaining time left on the original computer's year warrantyI feel that since I have had this computer for less then year they should help me fix this free of chargeInstead I was told that there is no guarantee that electronics will work
Dell is currently running multiple promotions which involve the customer receiving a gift card for purchasing larger valued productsI saw this as a great opportunity to invest in some new televisions for my employees while be able to use the funds from my gift cards for a gift for a clientWhen I received the gift cards ($dollar gift cards since I purchased televisions) I was told that the gift cards could not be combined to make a purchase onlineWhile this seems like the right of any manufacturer to make I didn't feel as if this was being displayed in the proper way on their websiteWhen checking out during purchase it explicitly stated that in order to combine multiple gift cards you must call the phone number listed and they will be able to assistOnce I made the call and spoke to the customer service agents it appeared that only two cards could be combined to make purchasesWhich seems like if you know this to me be so hen you should make the gift cards easily combi
I placed a order today and was advise I would recieve a loyalty rewards gift cardMy order was placed on hold due to verificationI was sent a email and advised to call in regards to my paymentI called and verifiedThen advised my gift was expiredSo I advised them to charge my Dell cardI was then advised by the rep she would have to cancel the order and then I would recieve my gift card, I emailed the verification of the loyalty rewards confirmation like she asked I have been on the phone with them for hrs and nothing resolved Hung up on times transfered times The worse customer service I have ever seenI have tried to give Dell another chance, but I they don't care about consumers
I placed an order for a PC on 9/(order# [redacted] )The product arrived damaged and was returned to Dell for a full refund on 9/(I have an acknowledgment that the PC was received by Dell)I have not received my refundI have repeatedly called Dell for an update but they tell me it's processingIt is now December and I need my money back I used two payment methods for this transaction a gift card in the amount of $and $on my American Express CardThe $was returned to me but I never received the $
I contacted Dell to buy ink cartridges for one of my Dell printer; the salesperson gave me a sales pitch about a printer they had on sale; I informed the salesperson that I bought printers from Dell and none of them meet my needs but I kept them anyway and paid for them; I explained to the salesperson the feature I needed on a printer, he assured me that the new printer will meet my needs, I informed him that if the printer does not meet my needs that he will have to make arrangements for its return; he assured me that he will make such arrangements if I do not want the printerForty five minutes after I received the printer I contacted the salesperson and informed him that the printer does not have the feature I requested and that he should make arrangements to have the printer returnedNow, approximately months later, after speaking to a number of Dell personnel and sending them numerous emails and letters, Dell personnel continue to harass me by sending bills to my address; th
Disappointed with customer service, tech support, customer care, returns and every other person in Dell I have wasted speaking to for the entire afternoon/eveningPurchased a computer that wouldn't boot up, contacted support within hours of receiving the computerSince then it has been a nightmare trying to get it working at first and then being told it is hard drive failure to trying to get it replaced and finally returnedComplete joke of customer serviceIn one phone call I was transferred to different people all of which said they couldn't do anything and to speak to the next personUltimate example of passing the buck with no one willing to helpGetting a replacement computer days after getting the initial junk machine is unacceptable especially when you can go online and buy the same machine for delivery the next dayThis experience is making me reconsider being a loyal Dell purchaser
The week before last, we had what would seem to be a problem with our main desktop computer, purchased from Dell. We have only had the computer since the start of 2015. There was a power surge during a recent storm, and it threw the computer out of sync, and we could get no resolution from our location. We called Dell service support (their customer support is in India) and after troubleshooting our problem, the technician stated that he was going to send out another hard drive. We received it a few days later, and installed it successfully in our computer. We felt that this was an issue in which a Dell technician should have been involved. After putting in the hard drive, we were told to start up the computer - which we did; this didn't solve our problem. Apparently, our Operating System was then found to be corrupt, and we were told that we should have the computer sent back to have it repaired. As of last week, we hadn't gotten the paperwork, nor the container which was
I purchased a Dell PC brand new from walmart a few months agoThe PC was purchased for business and was put in storage as a backup because it wasn't needed at the timeLast week we decided to set it up because another computer went downWe hooked everything up, pressed the power button, and nothing happened except the power light flashed amberSo I opened the case to see if anything was obviously wrong and everything seemed in place, it had the CPU, RAM, and HDD all properly installedSo I contacted Dell support and the we got to the conclusion that the motherboard or the power supply went badSo they sent me a shipping label, I boxed up the PC and shipped it off via FedExSo dell get the PC and after a few days I get a call from me, their service tech tells me that the PC is MISSING the CPU, RAM, and HDDNow I know good and well that I sent a PC that had all of those parts in it, and on top of that what would I stand to gain from trying to get them to give me extra parts? This
This is my third issue with Dell I used my rewards advantage points to purchase several Xbox Live Digital Gift Cards and then I receive a notice that the six orders were cancelledI called customer service adn all they do is [redacted] me off to the next person until I finally get angry and just hang upI warned the person that I would go this route and they said ok Ill send you to the right personIt was an auto-attendant My rewards points are now not back on my card even though they cancelled the order
I purchased a dell product back in December of It wasn't what I wanted so I called their customer service to initiate a returnDuring that phone call I was told that if I returned the product before the first billing cycle, I would not be charged a restock feeIt took three months and several phone calls before the return was processed and I was refundedHowever, I am being charged a restocking fee, missed payment fee, and interest for the late paymentAll of which should not even be there had they issued the return in December instead of waiting three months to do soNow I have to wait for yet another dispute to be settled to be refunded yet againTheir representatives have been extremely inefficient, unhelpful, and rude
Purchased a TV on 8/23/under order number [redacted] which involved a Samsung 65" Curved TV on sale for $plus a $dell gift card that would be sent within 10-business daysThe payment method through paypal had issues and on 8/25/I called to change the order payment method to my debit card to find out the price of the TV had increasedThey said they would honor the price of $but not the gift cardThe original email I received when payment was not successful said I had business days to resolve the issue and that the order was on hold, no mention ever it was cancelledDell MUST honor this
We got a Latitude with a keyboard It gets hot when it's not being used and has a message of "No bootable device found." We contacted tech support who could not fix it I told them we wanted our money back for both the tablet and the keyboard and we would return the items to them at their cost I was given a phone number to call to get a refund on January 18, after pm EST which was at our days We never saw anywhere or was told that we only had days to get a refund Once I got the phone number, I tried multiple times to reach someone Nobody ever answered I finally got reached someone and they are saying it's too late for a refund I told them that was there fault for nobody ever answering the phoneThey sold us a bad tablet, we tried tech support, and now they are refusing our refund