I bought a TV from Dell on 10/22/the TV arrived broken Called Dell they informed me they would send a replacement, my acct was credited and re charged for the TV The TV never arrived I have paid for the TV in full on my Dell credit card When calling Dell they told me it was my fault because I did not call and remind them to send it I have called Dell numerous times and they keep telling me there is nothing can do I have called the manufacturer and they will not do anything without a receipt, Dell has deleted all order tracking under my account, MSR is refusing to give a receipt Dell deletes all order history and call history They refuse to honor the statements of giving me a workable TV Dell referred me to the order history to print the receipt but none of the crs that they supply will work to open the invoice Dell promises easy returns but in fact they will not let you return anything and then delete all history on account and call logs Asked for
Dell sent me a defective laptop, which I Had purchased as NEWThe screen flickers constantly and it does not charge properly This company does NOT stand behind its products Their customer service is a complete joke
I have an print advertisement (Catalogue code 140403) states that a computer (Inspiron Small Desktop on page of the flyer) is $after coupon on back cover is appliedThe coupons on the back cover state 35% +1tb External Hard Drive or 10% off depending on the couponThe original price of the computer is $as advertised on their websiteAt 10% off the price would be $269.10, at 35% off the price would be $Neither of the two coupons seem to be factoring into the price as advertisedWhen I brought up this discrepancy, the representative became defensive and refused to connect me to a manager or anyone elseHe then said he would not honor the printed price,, though the advertisement clearly states that a coupon on the back cover is being applied to the product.The representative then told me that the price of the computer was originally $279, and when I did the maths it still did not add upHe then gave me contact and identifying information, and promptly hung
I previously had to contact your organization in regards to DellIt was resolved and the only reason I placed any other orders with them was due to unused Dell promotional credits that I wanted to useI ordered an Xbox One S on 11/7/and had an issue with a defective controllerI started a return in their online self service and received a RA # and shipping labelBecause there was only a problem with the controller, I followed that up by sending their customer service an e-mail, asking if I can just send the controller back, rather than the entire consoleI was very clear with my communication and what followed was a string of responses from a Dell rep ( [redacted] ) that disregarded my clearly phrased questionsI kept all of the e-mails, so I can provide them if necessaryI felt that the way the rep was ignoring my questions and asking for unnecessary questions that he could have easily looked up himself was being done to frustrate and harass meI am disabled with a stress
I purchased an alien ware alpha from dell on feb starting right off batthey charge dollars next dayand next day is not as it sounds with dellIts next day after they ship itgive them the for next dayyou get it in a weekNextI attempted to cancel my order prior to it leaving their warehouseover hours priorfirstThe order numbers you use to cancel orders didn't even workmaking it impossible for me to do exactly what their website promisesEasy communication, order cancel and returns etcSo I call customer support the sat morn after the when a personal situation required I spend moneyI call and explain the situationNo money on cardetcI don't want your productWas told returns dept closedand that id have to dealthis starts a long week + of phone calls.first calls (all said something different,) liedWhen I finally talked to someone that would listenturns out that department cant even refund over sooooothe other just bsd
I ordered a tv from dell.com on 7/16/and was told it would be delivered on 7/21/I got an email a few days later stating the order was delayed but would arrive on 7/22/When I received an email with tracking info, it told me I wouldn't actually be receiving the order until 7/27/I received the tv on 7/27/and upon opening it discovered the screen was shatteredI immediately called dell and asked for a managerThe employee refused and said he had set up a pickup for the broken item and expedited a replacement that would be shipped out that night and would arrive in 2-business daysI got an email later that night stating the item wouldn't actually arrive until 8/22/They were closed by this time do I called the next morning and again asked for a manager and was refusedThe rep assured me the order was expedited and said I would have it between Mon-Wed of next weekI never got a shipment confirmation so I called again today and am now notified that the item is on b
I received a broken product, received an RMA, returned the product, but have yet to see a refund come through Dell tells me that the refund was processed, but will not provide me with any details about where the refund was sent and simply tells me to contact my bank for more details This is the response I received back on 4/19: Hi ***, Thank you for contacting Dell Online Customer Care This is in reference to your email regarding Refund Status for your order # [redacted] I really apologize for any inconvenience this may have caused you, I will be glad to assist you After reviewing your account I can see that your refund of $has already been processedHowever, I would like to inform you that I have I have sent you an Invoice Copy of the credit order number [redacted] for your reference Further, if you have not received the refund yet I would request you to contact your bank for further details Please find the Invoice Attachment Your satisfac
Agent [redacted] phone [redacted] called took control of comport show me that it had 55,00 ERRORS and three foreign adreess had taken control of my laptop insprition 1500. would clean it up and sold me a network blocker / block hackers on line infections. Price $349.00 would pay on 28th but my car broke down and couldn't pay. in 4 days my comport was infected again and not usablyCalled [redacted] since I did by contract he couldn't help but he meshed up my computer so Dell is required to replace it with a new one-
In December I tried to place and order that did not go through. Later in the month I tried again, same result. I ended up calling them and speaking with a rep over the phone that placed the order for me. I informed him of the other orders and wanted to verify that those would not be placed. He assured me they would not. This was wrong. I ended up getting all the orders and they charged my account for all three. I have since returned all the items from the extra orders and received confirmation that they have received the items. They have yet to issue me a credit back. In the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currently. They have already waived a "late fee" for not paying the amount. They have emailed me saying they need to speak with me other the phone before the issue the credit. They don't call. I sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
Bait and switch scam by Alienware Listed their "graphics amplifier" with a GTX graphics card on the site for sale, sent graphics amplifier with no GTX without notifying me of the change despite it being listed in my confirmation email and invoice
On Cyber Monday I purchased a laptop from Dell.comAt first the original order had parts on backorder which was not a problem the laptop was shipped and was supposed to arrive on the the 14th of december except it was stolen because for some reason Dell ships packages that do not require a signature so it was stolen from right in front of my houseSo I called dell and was told I would have to make a police report and then send it to dell so they can send me another laptopI filled the police report sent it to dell and they told me on the 16th that it will arrive between the next 3-business daysOn the 26th I had contacted dell again and was told it would arrive between the next 3-business days arriving between the 28th of december and the 3rd of januaryToday is the 6th of january my laptop still hasn't been shipped and no one has an answer on when I will recieve my laptopTo top everything off I already have a due date from dell for my first payment on something I still don'
I have bought dell laptop in December I have been having a freezing and crushing problem consistently now to the point its getting worse and worseI have also did a new install with the recommendation of dell support the problem is a hardware problem which dell refused to cover the problem under warrantyDell is trying to upsell me additional warranty instead of being honest and transparent This is my second dell product if it's not repaired or replaced I and my business will never use dell product Service Tag: [redacted] Service Request Number: [redacted]
I have been misled about the status of my refund, when it was sent, the amount changes and such I was told my refund was processed on 4/20/for $ It would be to me within 2-business days On April 26, I get a letter that I will receive a refund of $221.91, less for shipping fees As of 5/1/I still have not received my refund I contact Dell chat support, and I was told by the CSR do not contact them, they will contact me when they have resolved the issue In this chat I was also given more misinformation Now my refund was supposedly done on 4/19/ The computer I originally ordered was not sent This was for a job and by sending the wrong computer, I lost $dollars I then had to take money I had set aside for a hard earned vacation, and spend it to buy another computer, and wait for it to come I just wanted a good computer, but Dell fleeced me I found this computer on the Dell Daily deals site It was an Inspiron 15, It was $d
I had a very difficult time getting warranty service The company took a long time authorizing me to send the computer in for repairs I spent two hours on line with a repair agent who attempted to make repairs over the phone I then spent another hour getting authorization to send the computer in for repairs I kept being asked for receipts (the computer was a gift) even though I told them that I did not have receipts They admitted that it was under warranty as stated in their own records Two repair attempts were unsuccessful Meanwhile, they claimed that it was now out of warranty I initiated the complaint well within the warranty period They finally authorized an additional attempt to repair the computer which was also unsuccessful Finally I was offered a refurbished replacement even though the computer was purchased new I was told that the replacement would be a better model However, two different offers did not include features that I have on my computer They
II originally bought a dell Inspiron i5555-2866SLV from Amazon on Feb 29th It had a bad touchpad the cursor would go flying at random I contacted dell they said to send it to them and they would fix it which by time I did and they returned it but the time for repairs voided my ability to get my money back in days I did the next one had a bad touchpad and no backlighted keyboard I contacted dell the back light keyboard didn't come in the anymore so they upgraded to a series This time the same bad touchpad internet adapter kept failing hard drive upon technician remote access bios update by dell said it didn't have a bootable device Contacted dell they sent a technician who only replaced the HD and the internet adapter at a cost of $to me and didn't replace the touchpad He tried to reboot the computer and it said no bootable device He had to go in manually and set it from legacy to eufi and it finished rebooting this was in June The comput
I purchased a laptop on 3/1/from Dell and it is still under warrantyI contacted Dell on 9/26/and again on 1/6/They have offered no replacement solutionThis laptop malfunctions to the point that it has begun emitting a powerful electric shock to the userI reached out to Dell via e-mail, twitter, facebook, website and phone and NOTHING has been done
To whom is may concern, My wife and I recently purchased a new computer on dell.com, the exact date was around march 15th. During that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computer. This dell was only available with the dell credit card so my wife applied and we were approved. So my wife and I selected a computer that met the criteria and went ahead with our purchase. Upon receiving our first billing statement we noticed we did not receive our special financing. I figured sometimes this happens so we call their customer service to get it straightened out. The first call to customer service was acceptable. They took down our information and told us they needed to talk to their financing department and would get back to us. After 6 days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up. During the phone cal
Cancelled a TV in 12/2015, never got it and Dell continues to charge me for something I never got, plus late fees I have called Dell times and the customer service people transfer you all around with no resolution
I bought a TV from Dell on 10/22/the TV arrived broken Called Dell they informed me they would send a replacement, my acct was credited and re charged for the TV The TV never arrived I have paid for the TV in full on my Dell credit card When calling Dell they told me it was my fault because I did not call and remind them to send it I have called Dell numerous times and they keep telling me there is nothing can do I have called the manufacturer and they will not do anything without a receipt, Dell has deleted all order tracking under my account, MSR is refusing to give a receipt Dell deletes all order history and call history They refuse to honor the statements of giving me a workable TV Dell referred me to the order history to print the receipt but none of the c
rs that they supply will work to open the invoice Dell promises easy returns but in fact they will not let you return anything and then delete all history on account and call logs Asked for
Dell sent me a defective laptop, which I Had purchased as NEWThe screen flickers constantly and it does not charge properly This company does NOT stand behind its products Their customer service is a complete joke
I have an print advertisement (Catalogue code 140403) states that a computer (Inspiron Small Desktop on page of the flyer) is $after coupon on back cover is appliedThe coupons on the back cover state 35% +1tb External Hard Drive or 10% off depending on the couponThe original price of the computer is $as advertised on their websiteAt 10% off the price would be $269.10, at 35% off the price would be $Neither of the two coupons seem to be factoring into the price as advertisedWhen I brought up this discrepancy, the representative became defensive and refused to connect me to a manager or anyone elseHe then said he would not honor the printed price,, though the advertisement clearly states that a coupon on the back cover is being applied to the product.The representative then told me that the price of the computer was originally $279, and when I did the maths it still did not add upHe then gave me contact and identifying information, and promptly hung
I previously had to contact your organization in regards to DellIt was resolved and the only reason I placed any other orders with them was due to unused Dell promotional credits that I wanted to useI ordered an Xbox One S on 11/7/and had an issue with a defective controllerI started a return in their online self service and received a RA # and shipping labelBecause there was only a problem with the controller, I followed that up by sending their customer service an e-mail, asking if I can just send the controller back, rather than the entire consoleI was very clear with my communication and what followed was a string of responses from a Dell rep ( [redacted] ) that disregarded my clearly phrased questionsI kept all of the e-mails, so I can provide them if necessaryI felt that the way the rep was ignoring my questions and asking for unnecessary questions that he could have easily looked up himself was being done to frustrate and harass meI am disabled with a stress
I purchased an alien ware alpha from dell on feb starting right off batthey charge dollars next dayand next day is not as it sounds with dellIts next day after they ship itgive them the for next dayyou get it in a weekNextI attempted to cancel my order prior to it leaving their warehouseover hours priorfirstThe order numbers you use to cancel orders didn't even workmaking it impossible for me to do exactly what their website promisesEasy communication, order cancel and returns etcSo I call customer support the sat morn after the when a personal situation required I spend moneyI call and explain the situationNo money on cardetcI don't want your productWas told returns dept closedand that id have to dealthis starts a long week + of phone calls.first calls (all said something different,) liedWhen I finally talked to someone that would listenturns out that department cant even refund over sooooothe other just bsd
I ordered a tv from dell.com on 7/16/and was told it would be delivered on 7/21/I got an email a few days later stating the order was delayed but would arrive on 7/22/When I received an email with tracking info, it told me I wouldn't actually be receiving the order until 7/27/I received the tv on 7/27/and upon opening it discovered the screen was shatteredI immediately called dell and asked for a managerThe employee refused and said he had set up a pickup for the broken item and expedited a replacement that would be shipped out that night and would arrive in 2-business daysI got an email later that night stating the item wouldn't actually arrive until 8/22/They were closed by this time do I called the next morning and again asked for a manager and was refusedThe rep assured me the order was expedited and said I would have it between Mon-Wed of next weekI never got a shipment confirmation so I called again today and am now notified that the item is on b
I received a broken product, received an RMA, returned the product, but have yet to see a refund come through Dell tells me that the refund was processed, but will not provide me with any details about where the refund was sent and simply tells me to contact my bank for more details This is the response I received back on 4/19: Hi ***, Thank you for contacting Dell Online Customer Care This is in reference to your email regarding Refund Status for your order # [redacted] I really apologize for any inconvenience this may have caused you, I will be glad to assist you After reviewing your account I can see that your refund of $has already been processedHowever, I would like to inform you that I have I have sent you an Invoice Copy of the credit order number [redacted] for your reference Further, if you have not received the refund yet I would request you to contact your bank for further details Please find the Invoice Attachment Your satisfac
Agent [redacted] phone [redacted] called took control of comport show me that it had 55,00 ERRORS and three foreign adreess had taken control of my laptop insprition 1500. would clean it up and sold me a network blocker / block hackers on line infections. Price $349.00 would pay on 28th but my car broke down and couldn't pay. in 4 days my comport was infected again and not usablyCalled [redacted] since I did by contract he couldn't help but he meshed up my computer so Dell is required to replace it with a new one-
In December I tried to place and order that did not go through. Later in the month I tried again, same result. I ended up calling them and speaking with a rep over the phone that placed the order for me. I informed him of the other orders and wanted to verify that those would not be placed. He assured me they would not. This was wrong. I ended up getting all the orders and they charged my account for all three. I have since returned all the items from the extra orders and received confirmation that they have received the items. They have yet to issue me a credit back. In the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currently. They have already waived a "late fee" for not paying the amount. They have emailed me saying they need to speak with me other the phone before the issue the credit. They don't call. I sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
Bait and switch scam by Alienware Listed their "graphics amplifier" with a GTX graphics card on the site for sale, sent graphics amplifier with no GTX without notifying me of the change despite it being listed in my confirmation email and invoice
On Cyber Monday I purchased a laptop from Dell.comAt first the original order had parts on backorder which was not a problem the laptop was shipped and was supposed to arrive on the the 14th of december except it was stolen because for some reason Dell ships packages that do not require a signature so it was stolen from right in front of my houseSo I called dell and was told I would have to make a police report and then send it to dell so they can send me another laptopI filled the police report sent it to dell and they told me on the 16th that it will arrive between the next 3-business daysOn the 26th I had contacted dell again and was told it would arrive between the next 3-business days arriving between the 28th of december and the 3rd of januaryToday is the 6th of january my laptop still hasn't been shipped and no one has an answer on when I will recieve my laptopTo top everything off I already have a due date from dell for my first payment on something I still don'
I have bought dell laptop in December I have been having a freezing and crushing problem consistently now to the point its getting worse and worseI have also did a new install with the recommendation of dell support the problem is a hardware problem which dell refused to cover the problem under warrantyDell is trying to upsell me additional warranty instead of being honest and transparent This is my second dell product if it's not repaired or replaced I and my business will never use dell product Service Tag: [redacted] Service Request Number: [redacted]
Desktop has a hardware issue Been transferred from different Dell department and none of them can provide exchange or return service
I have been misled about the status of my refund, when it was sent, the amount changes and such I was told my refund was processed on 4/20/for $ It would be to me within 2-business days On April 26, I get a letter that I will receive a refund of $221.91, less for shipping fees As of 5/1/I still have not received my refund I contact Dell chat support, and I was told by the CSR do not contact them, they will contact me when they have resolved the issue In this chat I was also given more misinformation Now my refund was supposedly done on 4/19/ The computer I originally ordered was not sent This was for a job and by sending the wrong computer, I lost $dollars I then had to take money I had set aside for a hard earned vacation, and spend it to buy another computer, and wait for it to come I just wanted a good computer, but Dell fleeced me I found this computer on the Dell Daily deals site It was an Inspiron 15, It was $d
Didnt get product I ordered
I had a very difficult time getting warranty service The company took a long time authorizing me to send the computer in for repairs I spent two hours on line with a repair agent who attempted to make repairs over the phone I then spent another hour getting authorization to send the computer in for repairs I kept being asked for receipts (the computer was a gift) even though I told them that I did not have receipts They admitted that it was under warranty as stated in their own records Two repair attempts were unsuccessful Meanwhile, they claimed that it was now out of warranty I initiated the complaint well within the warranty period They finally authorized an additional attempt to repair the computer which was also unsuccessful Finally I was offered a refurbished replacement even though the computer was purchased new I was told that the replacement would be a better model However, two different offers did not include features that I have on my computer They
II originally bought a dell Inspiron i5555-2866SLV from Amazon on Feb 29th It had a bad touchpad the cursor would go flying at random I contacted dell they said to send it to them and they would fix it which by time I did and they returned it but the time for repairs voided my ability to get my money back in days I did the next one had a bad touchpad and no backlighted keyboard I contacted dell the back light keyboard didn't come in the anymore so they upgraded to a series This time the same bad touchpad internet adapter kept failing hard drive upon technician remote access bios update by dell said it didn't have a bootable device Contacted dell they sent a technician who only replaced the HD and the internet adapter at a cost of $to me and didn't replace the touchpad He tried to reboot the computer and it said no bootable device He had to go in manually and set it from legacy to eufi and it finished rebooting this was in June The comput
I purchased a laptop on 3/1/from Dell and it is still under warrantyI contacted Dell on 9/26/and again on 1/6/They have offered no replacement solutionThis laptop malfunctions to the point that it has begun emitting a powerful electric shock to the userI reached out to Dell via e-mail, twitter, facebook, website and phone and NOTHING has been done
To whom is may concern, My wife and I recently purchased a new computer on dell.com, the exact date was around march 15th. During that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computer. This dell was only available with the dell credit card so my wife applied and we were approved. So my wife and I selected a computer that met the criteria and went ahead with our purchase. Upon receiving our first billing statement we noticed we did not receive our special financing. I figured sometimes this happens so we call their customer service to get it straightened out. The first call to customer service was acceptable. They took down our information and told us they needed to talk to their financing department and would get back to us. After 6 days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up. During the phone cal
Cancelled a TV in 12/2015, never got it and Dell continues to charge me for something I never got, plus late fees I have called Dell times and the customer service people transfer you all around with no resolution