I purchase a Dell Venue Tablet on February 17th Order Number [redacted] and returned it cause it was damagedDell confirmed by email that they received the tablet on March 9thSince that date I've been trying to contact Dell customer Service to check the refund status and all they say is that is pending and it will take to business days, but nothing never really happensI don't know what else to do, I have contacted Dell more than times Additional info, when I called for the first time to complain about the tablet they gave me a partial credit of $on Feb I don't know what else to do
To whom it may concern, Please allowed me to introduce myself firstMy name is Annie LiI current work as an US army service member and also one of the agents from Amex technical support teamMy boyfriend and I actually are BIG FAN of DELL and ALIENWARE PCsHowever, there is a major concern we are having right nowThe customer service team who work for DELL is going downhill, which really disappointed us very badlyPlease allowed me to tell you my long storyWe are plaining to buy a PC which is Alienware R4, and then we shopped onlineI saw you guys were having a 10% off discount by using the code TENOFF at that momentI did online chat with one of the DELL agents TIAAIA A [redacted] ***She said I can use two codes which is 10%off discount TENOFF+10%off military discount (Please see attachment screenshot of the chat history)I spend couple hours to figure out how the military discount works on ID.meI finally figured out, and I start to chat with other agents, and they keep telling me I cannot stack up two codes and use them togetherThat’s kind disappointed me regard what Tiaaia told meI checked DELL official website about the military discount policy, it says ADDITIONAL 10% and GUARANTEED on http://www.dell.com/en-us/learn/purchaseprogram/military?c=us&link_number=**SSN*...⇄ also attached the screen shot.) However, I got confused about the word “additional”, so I called the customer serviceThe agent Anthony Jaison helped meMaybe I kept asking him if DELL won’t let me stack up two codes together, why DELL said ADDITIONAL on the military discount policyHe got mad at me, he told me since DELL offer TENOFF code and I have military code he can offer me 12% maximum but if I still like to use my military discount only, I am more than welcome to use only 10%, but not the 12% off he offeredI thought that mean, because I was looking for an explanation but not the mean attitudeI hang up the phone after Anthony told meHe called me back and apologized to meI finally made the purchase with him, because he told me he can offer me a two days shipping without any costI made my order on 12/21/the order number is **SSN**Obviously, he lied to me, DELL even did not ship my order yet! It’s already been days after I made the purchaseTwo days later, I saw another better deal online, I tried to make price match with three other DELL agents, and ALL OF THEM TRYING TO END THE CONVERSATION BY TELLING ME THINGS LIKE THE TWO PCS(THE ONE I PURCHASED AND THE ONE I WAS TRYING TO MAKE PRICE MATCH)HAVE DIFFERENT CONFIGUATIONS AND SO ONSimply, I am not it, I know what I am looking forOne of the agent his ID is TIP_Mark Anhony Masecam even did not ask me what is my order number and then told me the two pcs are different they have different configurations, that is ridiculous!! I feel so helpless!! Finally, I purchased another EXCATLY SAME LAPTOP WITH EXACTLY THE SAME CONFUGYATUION on 12/23/The order number is **SSN**I asked the agent when DELL is going to ship the PC to me, and she said cannot be very fast since that is an alienware but not a DELLI never know people can be discriminated by buying an alienware but not a dellAnyway, I feel very disappointed as DELL’s poor customer service qualityDELL and Alienware have such good reputation, most likely you guys will lose it by having this customer service teamIf you see my complaint, please provide me an explanation I will so appreciate
On 8/23/I purchased a Dell Inspiron Series Laptop with an advertised Spill resistant Keyboard and a yr manufacturer warranty In Jan the laptop would not powso I shipped it to Dell for warranty Dell claims liquid entered the PC thru the KEYBOARD and would not be covered under warranty This advertisement! There is a sticker next to the mouse pad that clearly boasts a SPILL RESISTANT keyboard Also Dell has sponsored videos demonstrating the SPILL RESISTANT KEYBOARD like this one: [redacted] Dell SR of Case # [redacted] , Dispatch # [redacted] , Service Tag [redacted] , Express Service Code [redacted]
I purchased a Dell Inspiron laptop 10/30/It had operation problems from its first delivery, and had to be repaired twiceAfter it was repaired, I then had an issue with the laptop's right screen side hingeThere was a clicking noise when opening and closing I informed Dell that I wanted to replace it because of the previous problems with a similar issue, as well as the issues that had to be repairedA customer service agent of Dell told me that Dell would contact me shortly after I gave notice of the defects Dell never contacted me, and just as I suspected would happen, the hinge broke and now I can't close my laptopAnd then I was informed by Dell that the hinge was not even covered by the warrantyIf Dell would have replaced the laptop with a new one like I requested, I would not have to now pay for repair and be without my laptop in which the content is very important
I purchased a Dell computer at [redacted] on 5-9-In the box it stated to call Dell to resolve any issues do not take back to the storeI had a battery issue on 5-11-so I called Dell DirectThe issue was resolved On 1-17-my computer seemed to not recognize the hard driveSo I was on the phone with Dell Diagnosing the issue for minutesI agreed that they could send me the partsDell sent me the parts and I received them, called them, installed the partsThey said it would take a while to boot to call them back if neededThe computer still would not boot so I called them backI was on the phone with them for Minutes trying to resolve the issueIt was late and the tech suggested that we resume the following day and I agreedThey returned my call on 1-20-and we were on the phone for an additional Minutes still with no resolutionThey Tech said They would need an gig thumb drive that I did not have then it was suggested that I go purchase oneAt t
I purchased a laptop and backpack on the evening of 8/4, which online it was giving me a delivery date of 8/14-8/ When I received the purchase confirmation it gave the delivery dates of 15th -18th I called on 8/to try to expedite the order due to the desperate laptop of needing the laptop on 15th, but was told that due to purchasing it online, I couldn't make any changes to the order, by removing any items or even cancelling However, he did say that it will be shipped in 5-business days (which should have been no later than the 15th) On 8/9, the website updated saying that the laptop was complete So I called customer service to be told that the backpack was back-ordered and that the package will be shipped no later than the 14thI asked if there was a way to ship laptop and backpack separate because I am in desperate need for laptop, and that I would pay for extra shipping I was told that because I purchased them together, that they have to be shipped together Aut
I have been a Dell customer for a long time and have purchased many computers from themOverall I am satisfied with their productHowever, their service has gotten ridiculously badNo matter what number I call, I end up connected with a person who has a terribly thick accentI am older and have trouble understanding people sometimes without an accentWith an accent, I can barely understand anything they sayThere is no way to ask for an agent who speaks so that I can understand themTheir agents are also not very well trained any moreThey frequently give me bad information about Dell products and accessoriesI usually know more than they do, and I have to correct them when they tell me something that I know is untrueYesterday I attempted to purchase some accessories over the phoneI was told that the items I wanted were unavailableI then went through Chat to order the same accessories, since at least through Chat there is no issue with accentsThe interaction with the customer service representative took a VERY long time, but eventually I was told the parts were available for immediate shipment - the same parts which I had just been told were not available on the telephoneI tried to complain to Dell directly through email, but I could not find any email address on their web site which did not require an order numberApparently only messages about orders already placed will be acceptedEven though I still like their computers, I am going to have to stop purchasing from Dell because I can't get any service that I can understand or accurate information and assistance once I've made a purchase
My computer has had major technical issues since I first purchased it in November 2015. After downloading the startup software, the cd drive would not work. The representative said that the company website had a virus that was downloaded with the software and we had to remove and replace the cd drive. When we received an update from the company in August or September 2016, the video card immediately stopped working. After much time and repeated calling on my part, the representative sent a new video card, but it did not solve the issue. I returned the card and they asked that I send in the computer to be repaired. I sent the computer in to the service center to be repaired using a UPS label a Dell represented emailed to me. Unfortunately, they sent the wrong label, and my computer arrived in their parts warehouse rather than the service center. Because of this Dell cannot locate my computer. I have spoken to many people in their customer service, technical service and escalation depar
Hello, I am very tempted to say that my complaint does involve a health issue, as the massive production of catalogs must surely help contribute to our environmental disaster - paper production and all deliveries associated with catalogs do take a toll on the environment - the health of all humans and creatures NOW, the reason I am writing is I have been calling Dell for MANY MONTHS to repeatedly request to be removed from mailing lists of any kind - and it has not stopped!! Also, even if I did want a catalog of any kind, Dell is sending an OBSCENE amount of catalogsThis is a CRIME against natureSTOP IT!! Your customers are COMPUTER users for God's sake - they can look up your online catalog - you know this! I would like you to not only guarantee that I will not receive any more paper mail from you - even if I (doubtful) order any of your products online or buy in a store - but also agree that, unless someone specifically has been asked and agrees to get a catalog, your company
Ordered a dell laptop and when I received it, it had a bad network card which kept me from staying connected to the internet when plugged into the ethernet port Dell says that model is no longer available and will exchange with upgrade They email to have me OK the exchange and I say no, not until I speak to someone so after they call me and we go over the specs, we go over why I need an exchange, what was wrong with original PC At no time was there verbal or written info to say the exchange PC chosen is missing components I need, that are on the original PC So the exchange comes in mail, and it has no CD drive and most importantly no ethernet port I work from home and must be plugged directly into my modem, why would you send a PC with no ethernet port I have been dealing with four different departments and today was told I can't get my money back or a correct PC Told me keep the one they sent, there is nothing they can do It's a $PC, no I want to return the
I have a dell computer and I was told by a tech my warranty would expire on 06/28/ However when I called Dell to work to trouble my computer for software issue that were I direct result of dell's product support software upgrade, Dell refuse to help me I was told that my warranty expired on 06/08/and that it did not matter what a tech told me I was upset by this and asked to speak to someone hire up who can look at this and talk to me I was give the dell escalation team where I worked with [redacted] *** This person tied to set up a service call to fix my computer but there was a possibility of a charge at the time of service and If I refused to pay at the time then the technician would leave my house with my computer still taken apart which means I would go from a computer that sort works to a pill of parts that could not even be turned on Also, due to the many many scam calls I get daily, I cannot trust incoming calls that say they are dell These scammer that
I purchased a usb recovery diskThey sent the wrong oneAfter several complaints they sent a CD that they said would work even if the hard drive was replacedThe cd did not work either I've been called a liar since I didn't keep a record of every call madeI've talked to the regular rep in India, his manager, the escalation team in India and then I was told the Global escalation team would call in hoursnot holding my breath! This machine has been unusable for 3+ years
I purchased a brand new Dell XPS Special Edition desktop in February I have had issues with the computer from the beginning The first time I contacted Dell was in February, thought the problem was fixed, but the computer progressively had problems The first week of June, the computer completely quit working, won't boot at all I contacted Dell, and since then have had numerous phone calls and email communications with their service center They have sent service technicians to my home times and replaced the motherboard twice the hard drive twice and the power supply once The computer still does not workDell now wants to send me a recovery disc and have me try to fix it myself!! This is not acceptable I have not been able to do the work I need to do on my computer now for over a month, and keep getting the runaround from Dell I have been promised a return phone call from the "third level of management" twice now which has not happenedThen they offered to r
My husband purchased a laptop from Dell through Dells military members websiteA few months after having this laptop it failed to function properly I turned it on and the screen had a strange black curve in the right hand cornerFrom that point it began to go completely white on half of the screenWe called Dell and after working with the tech we were told to send it in for repairA week later we get an email from Dell telling us they will not fix itAfter looking at my laptop the have determined that the problem is customer induced physical damage They will fix it for me if I give them over $dollars The laptop was sitting on a large deskIt is never moved so it wasn't droppedI don't even close the laptop after shutting it offHow could I have damaged it ? Then I did some research online a found page after page of other consumers who have similar screen failures involving Dell productsMany people are complaining that one minute their screen is working then it is
Purchased a Television with promo gift card through Dell's chat service and confirmed everything I was to receive with a sales representative before completing the orderNow that I have received the tv, Dell has refused to honor the promo gift card
I received my new laptop XPS via delivery on May 26, It has been a disastrous experience from the beginning as the laptop is defective I have called Dell Technical Support many times; my first call was to resolve a wireless issue the end of August Since then, I have had an onsite visit from a Dell Technician to resolve my laptop issues; he removed and replaced my hard drive with a new one on September 27, 2017; unfortunately to no avail A month later, the laptop did not recognize the hard drive that the technician installed Dell advised me to ship my laptop to them for repairsMy laptop was shipped on November 9, At that time, I only had my laptop for a little over months Dell worked on my laptop for three weeks Then I was told by Dell to pimy laptop from FEDEX, but when I got there it was not there Neither Dell nor FEDEX knew where the laptop was So I opened up a case with FEDEX; Open Case# Finally my laptop was found, but as of to
I bought a pre order for Mighty No from DellI made the purchase in chat session [redacted] They did not send me an order number, but they took my money and sent the game once it was releasedI was promised a $gift card and a $gift card for making the purchaseI never received either
Hi there, I placed an order at dell website on Friday 2/7, purchase id [redacted] The order was acknowledged by Dell Friday afternoon and later that night was confirmed by another email from Dellon Monday, I received the email from dell, that order was delayed due to logisticsThis afternoon, I got another email from dell that the order was cancelled due to price error This is absolutely horrible experience shpping at dell
I purchased thus computer from day one there was issues with itFirst it started charging we notified the the number they ran me through initial trouble shooting This did not fix the problemThe next issue was the key board this happened x I continually called a the charging issues but no results and now buy the time the company did something the battery no longer had a warrantyThe final issue was the connectivity issues to the internetAgain the company did trouble shooting but never solved the issueI called dell again asked them (dell) to fixthe wireless card as it was damaged prior to me buy itI have sent the computer multiple times asked them to correct the problems but dell never resolved the issues just waited for the warranty to expire
my audio for ear phones dose not work so dell sent technician out for repairdid not workThen I sent labtop to repair at there location, they sent back and still not working
I purchase a Dell Venue Tablet on February 17th Order Number [redacted] and returned it cause it was damagedDell confirmed by email that they received the tablet on March 9thSince that date I've been trying to contact Dell customer Service to check the refund status and all they say is that is pending and it will take to business days, but nothing never really happensI don't know what else to do, I have contacted Dell more than times Additional info, when I called for the first time to complain about the tablet they gave me a partial credit of $on Feb I don't know what else to do
To whom it may concern, Please allowed me to introduce myself firstMy name is Annie LiI current work as an US army service member and also one of the agents from Amex technical support teamMy boyfriend and I actually are BIG FAN of DELL and ALIENWARE PCsHowever, there is a major concern we are having right nowThe customer service team who work for DELL is going downhill, which really disappointed us very badlyPlease allowed me to tell you my long storyWe are plaining to buy a PC which is Alienware R4, and then we shopped onlineI saw you guys were having a 10% off discount by using the code TENOFF at that momentI did online chat with one of the DELL agents TIAAIA A [redacted] ***She said I can use two codes which is 10%off discount TENOFF+10%off military discount (Please see attachment screenshot of the chat history)I spend couple hours to figure out how the military discount works on ID.meI finally figured out, and I start to chat with other agents, and they keep telling me I cannot stack up two codes and use them togetherThat’s kind disappointed me regard what Tiaaia told meI checked DELL official website about the military discount policy, it says ADDITIONAL 10% and GUARANTEED on http://www.dell.com/en-us/learn/purchaseprogram/military?c=us&link_number=**SSN*...⇄ also attached the screen shot.) However, I got confused about the word “additional”, so I called the customer serviceThe agent Anthony Jaison helped meMaybe I kept asking him if DELL won’t let me stack up two codes together, why DELL said ADDITIONAL on the military discount policyHe got mad at me, he told me since DELL offer TENOFF code and I have military code he can offer me 12% maximum but if I still like to use my military discount only, I am more than welcome to use only 10%, but not the 12% off he offeredI thought that mean, because I was looking for an explanation but not the mean attitudeI hang up the phone after Anthony told meHe called me back and apologized to meI finally made the purchase with him, because he told me he can offer me a two days shipping without any costI made my order on 12/21/the order number is **SSN**Obviously, he lied to me, DELL even did not ship my order yet! It’s already been days after I made the purchaseTwo days later, I saw another better deal online, I tried to make price match with three other DELL agents, and ALL OF THEM TRYING TO END THE CONVERSATION BY TELLING ME THINGS LIKE THE TWO PCS(THE ONE I PURCHASED AND THE ONE I WAS TRYING TO MAKE PRICE MATCH)HAVE DIFFERENT CONFIGUATIONS AND SO ONSimply, I am not i
t, I know what I am looking forOne of the agent his ID is TIP_Mark Anhony Masecam even did not ask me what is my order number and then told me the two pcs are different they have different configurations, that is ridiculous!! I feel so helpless!! Finally, I purchased another EXCATLY SAME LAPTOP WITH EXACTLY THE SAME CONFUGYATUION on 12/23/The order number is **SSN**I asked the agent when DELL is going to ship the PC to me, and she said cannot be very fast since that is an alienware but not a DELLI never know people can be discriminated by buying an alienware but not a dellAnyway, I feel very disappointed as DELL’s poor customer service qualityDELL and Alienware have such good reputation, most likely you guys will lose it by having this customer service teamIf you see my complaint, please provide me an explanation I will so appreciate
On 8/23/I purchased a Dell Inspiron Series Laptop with an advertised Spill resistant Keyboard and a yr manufacturer warranty In Jan the laptop would not powso I shipped it to Dell for warranty Dell claims liquid entered the PC thru the KEYBOARD and would not be covered under warranty This advertisement! There is a sticker next to the mouse pad that clearly boasts a SPILL RESISTANT keyboard Also Dell has sponsored videos demonstrating the SPILL RESISTANT KEYBOARD like this one: [redacted] Dell SR of Case # [redacted] , Dispatch # [redacted] , Service Tag [redacted] , Express Service Code [redacted]
I purchased a Dell Inspiron laptop 10/30/It had operation problems from its first delivery, and had to be repaired twiceAfter it was repaired, I then had an issue with the laptop's right screen side hingeThere was a clicking noise when opening and closing I informed Dell that I wanted to replace it because of the previous problems with a similar issue, as well as the issues that had to be repairedA customer service agent of Dell told me that Dell would contact me shortly after I gave notice of the defects Dell never contacted me, and just as I suspected would happen, the hinge broke and now I can't close my laptopAnd then I was informed by Dell that the hinge was not even covered by the warrantyIf Dell would have replaced the laptop with a new one like I requested, I would not have to now pay for repair and be without my laptop in which the content is very important
I purchased a Dell computer at [redacted] on 5-9-In the box it stated to call Dell to resolve any issues do not take back to the storeI had a battery issue on 5-11-so I called Dell DirectThe issue was resolved On 1-17-my computer seemed to not recognize the hard driveSo I was on the phone with Dell Diagnosing the issue for minutesI agreed that they could send me the partsDell sent me the parts and I received them, called them, installed the partsThey said it would take a while to boot to call them back if neededThe computer still would not boot so I called them backI was on the phone with them for Minutes trying to resolve the issueIt was late and the tech suggested that we resume the following day and I agreedThey returned my call on 1-20-and we were on the phone for an additional Minutes still with no resolutionThey Tech said They would need an gig thumb drive that I did not have then it was suggested that I go purchase oneAt t
I purchased a laptop and backpack on the evening of 8/4, which online it was giving me a delivery date of 8/14-8/ When I received the purchase confirmation it gave the delivery dates of 15th -18th I called on 8/to try to expedite the order due to the desperate laptop of needing the laptop on 15th, but was told that due to purchasing it online, I couldn't make any changes to the order, by removing any items or even cancelling However, he did say that it will be shipped in 5-business days (which should have been no later than the 15th) On 8/9, the website updated saying that the laptop was complete So I called customer service to be told that the backpack was back-ordered and that the package will be shipped no later than the 14thI asked if there was a way to ship laptop and backpack separate because I am in desperate need for laptop, and that I would pay for extra shipping I was told that because I purchased them together, that they have to be shipped together Aut
I have been a Dell customer for a long time and have purchased many computers from themOverall I am satisfied with their productHowever, their service has gotten ridiculously badNo matter what number I call, I end up connected with a person who has a terribly thick accentI am older and have trouble understanding people sometimes without an accentWith an accent, I can barely understand anything they sayThere is no way to ask for an agent who speaks so that I can understand themTheir agents are also not very well trained any moreThey frequently give me bad information about Dell products and accessoriesI usually know more than they do, and I have to correct them when they tell me something that I know is untrueYesterday I attempted to purchase some accessories over the phoneI was told that the items I wanted were unavailableI then went through Chat to order the same accessories, since at least through Chat there is no issue with accentsThe interaction with the customer service representative took a VERY long time, but eventually I was told the parts were available for immediate shipment - the same parts which I had just been told were not available on the telephoneI tried to complain to Dell directly through email, but I could not find any email address on their web site which did not require an order numberApparently only messages about orders already placed will be acceptedEven though I still like their computers, I am going to have to stop purchasing from Dell because I can't get any service that I can understand or accurate information and assistance once I've made a purchase
My computer has had major technical issues since I first purchased it in November 2015. After downloading the startup software, the cd drive would not work. The representative said that the company website had a virus that was downloaded with the software and we had to remove and replace the cd drive. When we received an update from the company in August or September 2016, the video card immediately stopped working. After much time and repeated calling on my part, the representative sent a new video card, but it did not solve the issue. I returned the card and they asked that I send in the computer to be repaired. I sent the computer in to the service center to be repaired using a UPS label a Dell represented emailed to me. Unfortunately, they sent the wrong label, and my computer arrived in their parts warehouse rather than the service center. Because of this Dell cannot locate my computer. I have spoken to many people in their customer service, technical service and escalation depar
Hello, I am very tempted to say that my complaint does involve a health issue, as the massive production of catalogs must surely help contribute to our environmental disaster - paper production and all deliveries associated with catalogs do take a toll on the environment - the health of all humans and creatures NOW, the reason I am writing is I have been calling Dell for MANY MONTHS to repeatedly request to be removed from mailing lists of any kind - and it has not stopped!! Also, even if I did want a catalog of any kind, Dell is sending an OBSCENE amount of catalogsThis is a CRIME against natureSTOP IT!! Your customers are COMPUTER users for God's sake - they can look up your online catalog - you know this! I would like you to not only guarantee that I will not receive any more paper mail from you - even if I (doubtful) order any of your products online or buy in a store - but also agree that, unless someone specifically has been asked and agrees to get a catalog, your company
Ordered a dell laptop and when I received it, it had a bad network card which kept me from staying connected to the internet when plugged into the ethernet port Dell says that model is no longer available and will exchange with upgrade They email to have me OK the exchange and I say no, not until I speak to someone so after they call me and we go over the specs, we go over why I need an exchange, what was wrong with original PC At no time was there verbal or written info to say the exchange PC chosen is missing components I need, that are on the original PC So the exchange comes in mail, and it has no CD drive and most importantly no ethernet port I work from home and must be plugged directly into my modem, why would you send a PC with no ethernet port I have been dealing with four different departments and today was told I can't get my money back or a correct PC Told me keep the one they sent, there is nothing they can do It's a $PC, no I want to return the
I have a dell computer and I was told by a tech my warranty would expire on 06/28/ However when I called Dell to work to trouble my computer for software issue that were I direct result of dell's product support software upgrade, Dell refuse to help me I was told that my warranty expired on 06/08/and that it did not matter what a tech told me I was upset by this and asked to speak to someone hire up who can look at this and talk to me I was give the dell escalation team where I worked with [redacted] *** This person tied to set up a service call to fix my computer but there was a possibility of a charge at the time of service and If I refused to pay at the time then the technician would leave my house with my computer still taken apart which means I would go from a computer that sort works to a pill of parts that could not even be turned on Also, due to the many many scam calls I get daily, I cannot trust incoming calls that say they are dell These scammer that
I purchased a usb recovery diskThey sent the wrong oneAfter several complaints they sent a CD that they said would work even if the hard drive was replacedThe cd did not work either I've been called a liar since I didn't keep a record of every call madeI've talked to the regular rep in India, his manager, the escalation team in India and then I was told the Global escalation team would call in hoursnot holding my breath! This machine has been unusable for 3+ years
I purchased a brand new Dell XPS Special Edition desktop in February I have had issues with the computer from the beginning The first time I contacted Dell was in February, thought the problem was fixed, but the computer progressively had problems The first week of June, the computer completely quit working, won't boot at all I contacted Dell, and since then have had numerous phone calls and email communications with their service center They have sent service technicians to my home times and replaced the motherboard twice the hard drive twice and the power supply once The computer still does not workDell now wants to send me a recovery disc and have me try to fix it myself!! This is not acceptable I have not been able to do the work I need to do on my computer now for over a month, and keep getting the runaround from Dell I have been promised a return phone call from the "third level of management" twice now which has not happenedThen they offered to r
My husband purchased a laptop from Dell through Dells military members websiteA few months after having this laptop it failed to function properly I turned it on and the screen had a strange black curve in the right hand cornerFrom that point it began to go completely white on half of the screenWe called Dell and after working with the tech we were told to send it in for repairA week later we get an email from Dell telling us they will not fix itAfter looking at my laptop the have determined that the problem is customer induced physical damage They will fix it for me if I give them over $dollars The laptop was sitting on a large deskIt is never moved so it wasn't droppedI don't even close the laptop after shutting it offHow could I have damaged it ? Then I did some research online a found page after page of other consumers who have similar screen failures involving Dell productsMany people are complaining that one minute their screen is working then it is
Purchased a Television with promo gift card through Dell's chat service and confirmed everything I was to receive with a sales representative before completing the orderNow that I have received the tv, Dell has refused to honor the promo gift card
I received my new laptop XPS via delivery on May 26, It has been a disastrous experience from the beginning as the laptop is defective I have called Dell Technical Support many times; my first call was to resolve a wireless issue the end of August Since then, I have had an onsite visit from a Dell Technician to resolve my laptop issues; he removed and replaced my hard drive with a new one on September 27, 2017; unfortunately to no avail A month later, the laptop did not recognize the hard drive that the technician installed Dell advised me to ship my laptop to them for repairsMy laptop was shipped on November 9, At that time, I only had my laptop for a little over months Dell worked on my laptop for three weeks Then I was told by Dell to pimy laptop from FEDEX, but when I got there it was not there Neither Dell nor FEDEX knew where the laptop was So I opened up a case with FEDEX; Open Case# Finally my laptop was found, but as of to
I bought a pre order for Mighty No from DellI made the purchase in chat session [redacted] They did not send me an order number, but they took my money and sent the game once it was releasedI was promised a $gift card and a $gift card for making the purchaseI never received either
Hi there, I placed an order at dell website on Friday 2/7, purchase id [redacted] The order was acknowledged by Dell Friday afternoon and later that night was confirmed by another email from Dellon Monday, I received the email from dell, that order was delayed due to logisticsThis afternoon, I got another email from dell that the order was cancelled due to price error This is absolutely horrible experience shpping at dell
I purchased thus computer from day one there was issues with itFirst it started charging we notified the the number they ran me through initial trouble shooting This did not fix the problemThe next issue was the key board this happened x I continually called a the charging issues but no results and now buy the time the company did something the battery no longer had a warrantyThe final issue was the connectivity issues to the internetAgain the company did trouble shooting but never solved the issueI called dell again asked them (dell) to fixthe wireless card as it was damaged prior to me buy itI have sent the computer multiple times asked them to correct the problems but dell never resolved the issues just waited for the warranty to expire
my audio for ear phones dose not work so dell sent technician out for repairdid not workThen I sent labtop to repair at there location, they sent back and still not working